My husband and I are Travelsmart VIP members. Our membership is the $39, 000 membership. We originally signed in January in 2019 and then upgraded at the Royalton Riviera Cancun in March 2019. Since we upgraded, we began receiving phone calls and emails in regards to people wanting to purchase our membership. We never thought anything of it. In November 2019, we received a phone call from "travelsmart" asking if we wanted to pay off the remainder of our membership, they would give us a bit of a break on the balance. They emailed over the paperwork which included our membership number, amount owing, emails, address, phone numbers etc. We then transferred just over $28, 000 to pay off our 30 year membership.
A few days later, I called in to confirm that they received our payment. I was then told that we were victim of a scam. Now can someone please tell me, how did someone get ALL of our personal information ? This information was with Travelsmart.
Travelsmart refuses to speak with us and takes zero responsibility for our confidential information being released. We have phoned, emailed, text messaged, FB messages, wrote on their Instagram, sent messages on Instagram and we keep being told that someone will contact us...which never happens.
Now, within the last week, we have received 2 more fraudulent companies message us that have our membership number and our credit card information. I have forwarded these emails to Travelsmart and have asked them to verify that it is in fact someone else again with our private and confidential information- again, no reply.
With us losing 28k we still opted to book a vacation, no here's where it gets even worse. We can book the exact same vacation- same day, same resort, same room for the same amount of people for only a couple of hundred dollars more through Sunwing. What the heck is the point of our membership? We are using points and still have the same price. We were told we would get 30% off- not 2% off.
We have now spoke to our credit card company, lawyer and will be speaking with media.
If you are ever approached by Travelsmart VIP please do yourself a favour and run the other way. They are a big scam company who takes your money, sells your information and then doesn't help their customers. Beware!!!