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4.0 1315 Reviews

Travelgenio Complaints Summary

967 Resolved
338 Unresolved
Our verdict: You can expect a very good level of service from Travelgenio. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Travelgenio reviews & complaints 1315

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2:39 pm EDT
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Travelgenio Booking reference [protected] & [protected]

I am unable to open the electronic ticket when I hit the "Open Electronic Ticket" tab. There is no bar code or passenger information, just the flights listed when I click onto that page. Please call me at [protected] or email me at [protected]@claireburke.com to explain how I obtain the electronic ticket. PS...there is nothing in my spam/junk folder.

Also, if I wanted to upgrade the segment from Addis Ababa to Delhi to business class, can I do that and how much would it be? Just a question at this point.

Thanks, Richard Neill

Desired outcome: Obtain 2 electronic tickets.

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7:42 am EDT
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Travelgenio The ticket cancelled automatically

I booked a ticket from doha to jordan to beirut true travelgino once the page load to payment the date of departure change automaticly to 2nd of may instead of 1st of may after that I send mail if I can change the date but no answear they cancel the ticket automaticly as well I tried several time to contact support tean and call number but usefull

Kindly I need top urgent support

Desired outcome: plz confirm my ticket and send the e ticket number my contact number 0097450906726my contact mail [protected]@hotmail.com

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Update by fadi1984
Apr 25, 2022 6:56 am EDT

@travelgenio not few hours say few days and still waiting to resolve it !

Update by fadi1984
Apr 24, 2022 3:26 am EDT

Reminder nb 4!

Update by fadi1984
Apr 23, 2022 3:41 am EDT

since 10 days i booked the ticket untill now i didnt receice the electronic ticket i have to wait 10 days to reply my complain and even once i receive travelginio mail i reply since 26 hours until now no reply kindly send the ticket which i already paied this is the last time i booked true travelginio im holding i cant do anything send the ticket this is the bad experiance i had in all my life i travelled more than 70 times only once i booked true your website i have such a unresposible experiance you are requested to send me the ticket within next 24 hours to avoide any legal claim '

Update by fadi1984
Apr 22, 2022 8:21 pm EDT

still I'm waiting my ticket u take money where is my ticket

Update by fadi1984
Apr 22, 2022 5:54 am EDT

kindly send me the ticket top urgent

Update by fadi1984
Apr 21, 2022 7:53 am EDT

what this bad experiance until now not resolved and nobody contact me kindly answear i have to know why open such a website and no team to handle

Update by fadi1984
Apr 21, 2022 1:26 am EDT

Please help me to solve this issue as soon as possible before my flight.

Thankyou

Update by fadi1984
Apr 21, 2022 1:22 am EDT

please i need answer urgent or refund please i need to go vacation by 1 or 2 may , take action please ! :(

Resolved

RESOLVED

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3:58 am EDT
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Travelgenio Additional charges made during booking

My name is Mr Naranasamy Samyval from Singapore. I'm writing this email with an amazed thought on how your subsidiary company Travel2Be handles customers. I have been an online traveller for many years but this is the 1st time I have experienced an overpayment and lack of response from a customer service department. I definitely need answers from your customer service as I would need to make a decision to either cancel and move forward with my travel plans. I simply cannot wait for an answer after making an exorbitant payment by your subsidiary company. I also read numerous reviews on bad refunds and relationships with Travel2Be. Please look into this matter as I'm urging the company for an answer as i worry about overpayment for my next booking as the date draws nearer.. Thank you for your kind attention and appreciate your favourable reply soonest. Warmest regards.

Mr Naranasamy

+65 [protected]

Desired outcome: Refund my money

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1:23 am EDT
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Travelgenio Travelgenio phone is not connected. I booked the wrong flight.

I booked the wrong flight.

I had insurance for modifications and refunds at the time of the reservation

Travelgenio does not offer any means of refunding

The phone is not connected, and mail and messages are not being answered.

I cannot recommend Travelgenio if this problem is not solved.

My flight is just around the corner.

Travelgenio is not contacted when there is no time.

Please contact me.

I booked a return flight from Seoul to Singapore

Reservation numbers are W7U9Q6 and LDR4YK.

Desired outcome: refund

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6:58 am EDT

Travelgenio Cancelled my booking and did not even email me.

I hadn't received my ticket yet so I logged in and saw my ticket was cancelled. Now I have to re book my flight but they have tied up $5000 on my credit card.

Desired outcome: Re book my flight

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1:49 am EDT
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Travelgenio Flight tickets not received.

Hi,

I have book two tickets yesterday (17th APR)from Delhi to Milan, Italy.

My flight is tomorrow with Etihad Airways. (19th APR 21:05)

The payments has been deducted from my account.

Can you please send my PNR and flight confirmation number today.

Booking ID: [protected]

Please help me to solve this issue as soon as possible before my flight.

Thankyou

Praveen Yadav

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6:16 am EDT
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Travelgenio Flight ticket

Booking ID is [protected]

Cancellation request CA-131787

Im Mohammed mudaseer uddin, I booked my flight from Dubai to Hyderabad round trip. I booked this for the date of 27-apr-2022 and return on 04- may-2022

After booking I can see that there is no proper customer support no assistance not even any sort of support. After I saw reviews it was totally horrible that this site is scam and dont refund people money. I contacted to Emirates and they said that there is no booking in my name on 27. Again I contacted bank, bank said that the amount is on hold from travelgenio. So basically without booking tickets they confirmed me Emirates flight. As soon as I got to know this is scam I cancelled my flight within 12 hrs.

I requested travelgenio to refund my amount as there is no booking in my name anywhere. More than 48hrs completed I didt received my amount. If you are running a travel agency you need to have proper customer support as people have a lot of changes regarding luggage, cancellations etc.

Really very horrible experience in my life I dont even know whether they refund me or not but till I dont get my refund I will escalate this issue on various platforms. For every 24 hrs I will post my review till I get my money back.

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Update by Mohammed mudaseer uddin
Apr 19, 2022 5:50 am EDT

Im Mohammed mudaseer Uddin booked my round trip ticket from travelgenio and due to some reasons i cancelled my flight within 12 hrs as per the policy.

Booking ID is [protected]

Cancellation request CA-131787

They said me to wait till 72 hrs to get refund , when i see in there website it's showing as refunded but still i didt got any sort of refund and when i called to bank they said that no refund from TRAVELGENIO is initiated.

When i complaint in complaintsboard, they are showing as my case is resolved. How can they tell my case is resolved. Please sir take my case seriously as many people are getting huge loss by travelgenio. And travelgenio is not even replying to my emails. Please tell them to confirm me with some confirmation that they have refunded my amount. Any transaction id or any req so that i can ask bank.

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5:04 am EDT
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Travelgenio Email address bookin wrong

Hello, hope you're doing well!

I booked a round trip ticket today on Kayak.com and Travelgenio from Dubai, UAE (14 May 2022) to Beirut, Lebanon and back to Dubai, UAE (17 May 2022).

I tried to connect with both Kayak and Travelgenio, ad tried also to call them, but there was no answer.

If you may please assist me with this matter

The booking reference number is : [protected]

Unfortunately I linked the wrong email which is : [protected]@pulse-me.com

whereas it should be either : samer. [protected]@pulse-me.com or samer. [protected]@gmail.com

I need your assistance in this matter, if you can help me fix the email so I can receive the itinerary on my right email.

Thank you.

Samer Bachour

+971 [protected]

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10:29 am EDT
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Travelgenio Booking confirmation

I have not received my booking confirmation email after booking & payment. Flight 16 April from OR Tambo Johannesburg to Plettenberg Bay

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8:48 pm EDT
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Travelgenio my flight cancelled by airline ,booking ref [protected]

my flight was cancelled by the airline and without asking me they have started the refund process, they would have contacted me and asked me for alternative options and alternative flight,i would have paid extra money if they make changes but without asking me how can they give a refund, and refund will take 15days to reach account, and I have to travel on 25th at any cost, I don't have enough money to travel now and I can't book a flight until I get my refund back, this is completely unfair and completely ripping off customer, I want to sue this company and I want to lodge a complaint, and I will go legally if they do not sort out my travel, because of them I will be completely in loss, who is going to pay for my loss, and the very sad thing is they didn't even contact me .if they can't run a business they must be closed, how can they trouble customers like this, totally unfair, please contact me on [protected], thank you

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fadi1984
doha, QA
Apr 21, 2022 8:05 am EDT
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they did the same with me and not replying my mails

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11:46 am EDT
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Travelgenio Your booking reference is: [protected]

Hi I booked a ticket and till now I haven't received the tickets. IT STILL SAYS PROCESSING AND MY FLIGHT IS ON 18 April 2022. I have sent emails and no response. And please note I have e checked my Spam and no mails.

Please send ticket copy on sebastian.[protected]@gmail.com

Desired outcome: Please issue ticket and send the same to my email. Sebastian.[protected]@gmail.com

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12:39 am EDT
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Travelgenio Didn't receive any e ticket

Hi

I have book the ticket on 12 April 2022, till now yet to received my E Ticket. Have check my spam folder nothing has received. Kindly please to check as soon as possible as I am leaving on 15 April 2022 from Singapore, Confirmation number [protected]

Thank you

MD MIJANUR RAHMAN

Email: [protected]@gmail.com

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11:20 am EDT
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Travelgenio Paid extra luggage

I paid for 2 checked bags when making my reservation for a trip from Medellin to Bogota and then to San Juan. At the check-in, the airline did not have the confirmation of my payment for the two extra bags so I had to pay for them again. My Booking reference with travelgenio is [protected]. The airline was avianca, flights 9349 and 258 on April 11,2022. I attached a photo which confirmed that I had 2 extra baggage but the airport could not find it.

Desired outcome: I would like to get a refund for the two bags I paid in the same way I paid for them.

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Update by Mayteé M. Contés de Jesús
Apr 13, 2022 10:36 pm EDT

I’m still waiting for an answer. I paid for something I didn’t get.

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1:58 am EDT
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Travelgenio Didn’t receive my ticket

Hi I’m Dr azher ali, I’ve booked a return ticket from islamabad to New York through travelgenio, as I’ve received the booking confirmation from travelgenio but my ticket is still pending. I didn’t get any ticket confirmation email. Kindly solve the problem as soon as possible i did booking on Sunday, 10 April 2022 and I booked to fly on 7 May and return on 30th June 2022

Booking number:[protected]

Desired outcome: Please issue my ticket

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Update by Azher ali
Apr 12, 2022 7:49 am EDT

It’s not resolved

Update by Azher ali
Apr 10, 2022 10:57 pm EDT

I booked online and my funds were deducted but i have not yet received my tickets my reference numbers is [protected]

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9:33 pm EDT
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Travelgenio Unable to board EK704 - Jyeranee Bissindyal

Hi Sir,

We had an issue for last minute cancellation for one person for the above booking. Please help us for rescheduling this one person ticket

Jyeranee Bissindyal

TICKET:[protected] Bissindyal Jyeranee - MJFICF

Can't take her flight due to an issue with vaccination dose – She need to have a 4th dose due to he age.

Please please help out

Thanks

Desired outcome: [protected]@gmail.com

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8:54 pm EDT
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Travelgenio My e-ticket

Dear Team,

I have booked a flight ticket online from travelgenio online I have not received my e-ticket and invoice. I have try to check from the website it doesn't work! Please shared my e-ticket and invoice and the departure terminal. Thanks

Booking I'd is [protected]

Email: [protected]@yahoo.com

Desired outcome: Please send me e-ticket with the terminal

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3:23 pm EDT
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Travelgenio travel refund

They are thieves and liars. I had booked a trip for my daughter which ended being so delayed that she was going to miss her connecting flight. She cancelled the flight with the airline and took another flight. The airline was wonderful and understanding. They were willing to refund her money but because the original payment was from the the agency (who I paid), the refund would go to the agency and the agency was to refund me. This occurred in the beginning of January. The airline gave me the date, credit card number and authorization for the refund. It was credited to Travelgenio on Jan 6. I have repeated called them and they continue to say they haven't received it. I contacted my credit card, Capital one, and Travelgenio refuses to acknowledge receipt or contact the airline to follow up. I have called more than a half dozen times. The last time they just blew me off and hung up. They have over $1000 of my money that they are keeping illegally. I am going to seek out justice any which way I can, but for now I am going to post this on every review website to warn other people about this scam agency. I hope this stops even just one person from making the mistake I did using Travelgenio.

Desired outcome: Refund

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3:58 am EDT
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Travelgenio Airlink ticket

I booked online and my funds were deducted but i have not yet received my tickets my reference numbers are: I called Airlink here in Zimbabwe they have advised that it hasn't been processed and they are waiting for you guys since they can not pick the references on the system.

[protected]

[protected]

[protected]

May you kindly process our tickets, thank you in advance

Desired outcome: Please issue Airlink with the proof that payment was done

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Abde Bou
, US
May 20, 2022 6:10 pm EDT

Good Morning.

I booked ticket Flights through your website and i received the confirmation of the reservationcde , but I did not receive number for my ticket from Casablanca to Doha. BOOKING REFERENCE IS: [protected], please send my ticket and code reservatin.

thank you.

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3:22 am EDT
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Travelgenio E-ticket urgent

Hi Team,

I haven't received my e-ticket for the booking that I made from Amsterdam to Copenhagen for 15 May 2022 (booking ref #[protected]). Already made the entire payment for the ticket value of INR 11527 through HDFC Credit Card. It's still showing booking is in process. There is no toll free number for Indian customer to contact your call centre. I sent multiple emails through various platforms but still no response from anyone from your team. Please share the pnr asap.

Desired outcome: E-ticket copy to my email - c.[protected]@yahoo.com

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11:31 am EDT

Travelgenio Luggage paid for and not reflected on e tickets

My booking number is [protected] and did receive my e tickets but does NOT reflect the 3 bags I purchased for $44 ea.

my Avianca Reservation number is 3NO7GU

thank you

Ana Dascanio

Whatsapp +[protected]

Desired outcome: I would like a refund of $US132. I clearly saw the luggage icon added to the purchase of my ticket and now Customer Service says it was an administrative fee and not refundable ??

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Travelgenio Customer Reviews Overview

Travelgenio is a popular online travel agency that offers a wide range of travel services to customers around the world. The company has received a lot of positive reviews from customers who have used their services, with many praising their competitive prices, user-friendly website, and excellent customer service.

One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.

In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.

Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.

Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.

Travelgenio In-depth Review

Website Design and User Experience: The website design of Travelgenio is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on Travelgenio is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The overall booking experience is efficient and user-friendly.

Range of Travel Services Offered: Travelgenio offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a business trip or a family vacation, the website provides various options to cater to different travel needs.

Pricing and Competitive Advantage: Travelgenio offers competitive prices for flights and other travel services. The website compares prices from different airlines and providers, ensuring that users can find the best deals available. The pricing is transparent, allowing users to make informed decisions.

Customer Support and Communication: Travelgenio provides excellent customer support and communication. The website offers multiple contact options, including phone, email, and live chat. The customer support team is responsive and helpful, addressing any queries or concerns promptly.

Booking Flexibility and Options: Travelgenio offers flexible booking options, allowing users to customize their travel plans. The website provides options to choose different flight classes, add extra services, and select preferred airlines. This flexibility ensures that users can tailor their travel experience to their specific needs.

Transparency and Hidden Fees: Travelgenio maintains transparency in its pricing and fees. The website clearly displays any additional charges or fees during the booking process, ensuring that users are aware of the total cost upfront. There are no hidden fees, providing users with peace of mind.

Travel Insurance Options: Travelgenio offers travel insurance options to protect users' trips. The website provides information about different insurance plans, allowing users to choose the coverage that suits their needs. Having travel insurance provides added security and peace of mind.

Loyalty Programs and Rewards: Travelgenio offers loyalty programs and rewards for frequent travelers. Users can earn points or discounts on future bookings, enhancing their travel experience and providing additional value for their loyalty to the website.

Trustworthiness and Security Measures: Travelgenio is a trustworthy website that prioritizes user security. The website implements robust security measures to protect users' personal and payment information. Users can trust that their data is handled securely during the booking process.

Mobile App Functionality: Travelgenio's mobile app offers convenient functionality for users on the go. The app allows users to search and book flights, hotels, and other travel services easily. It provides a seamless mobile experience, ensuring that users can access their travel plans anytime, anywhere.

Overall Customer Satisfaction and Reviews: Travelgenio has received positive reviews from customers, indicating high levels of satisfaction. Users appreciate the website's user-friendly interface, competitive pricing, and excellent customer support. The overall customer satisfaction reflects the website's commitment to providing a reliable and enjoyable travel booking experience.

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Travelgenio contacts

Phone numbers

+34 911 160 765 +1 (646) 568-7507 More phone numbers

Website

www.travelgenio.com

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