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4.0 1315 Reviews

Travelgenio Complaints Summary

967 Resolved
338 Unresolved
Our verdict: You can expect a very good level of service from Travelgenio. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Travelgenio reviews & complaints 1315

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8:07 am EDT
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Travelgenio Changing day of tickets

I was booked for my flight on October and paid for flexible tickets it meant I can change my tickets anytime. But I contacted them last week until now noon reply my email or anything. Business, not [censored] . If you are not solving this issue I’m gonna sue you about your service. I have been waiting for a week. I need to know as preparation for my wedding.

Desired outcome: Disgusting service Dead service

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4:53 am EDT

Travelgenio Need to change e-mail on the booking #[protected]

There is no way for me to change my e-mail which i've entered wrong into the booking, as everything requires an e-mail confirmation. Trying to reach the customer service ends up in me waiting on hold and getting disconnected.

My booking reference is [protected].

Desired outcome: I wish to change my e-mail, or have somebody from the company contact me at the phone number listed at the booking.

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3:57 pm EDT
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Travelgenio Change the name on ticket

hello my booking id is [protected]

03/05/2022 I bought a ticket 169-[protected] for my son

he can't fly

you can change the name to something else

or if there is no such option, cancel the ticket

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9:42 am EDT
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Travelgenio Plane ticket from chicago to rome

I was turned away at the Delta counter for my trip to Rome from Atlanta because of a problem with my passport. Delta assured me that it was fine, but then discovered that I had purchased my ticket through Travelgenio. Delta did not mark my ticket as a No Show, and said that Travelgenio only needed to adjust my date of departure. Upon calling Travelgenio, however, they refused to change my ticket, stating that this was an impossibility because of technical reasons. To proceed, Delta requested that Travelgenio call their hotline, but Travelgenios refused going so far as to claim that their call center could not make calls. I asked to speak with a manager, which they also refused. Eventually, they hung up on me without resolution.

Desired outcome: Resolution -- A refund or a changed ticket.

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8:10 am EDT

Travelgenio Travelgenio booking portal - no status on refund

Booking Ref: [protected]

Cancellation Request - CA- 135051

Travelgenio Customer care hasnt responded to my ticket in 10 days and my refund is therefore at risk.

Desired outcome: Initiate cancellation in a time bound manner

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6:16 am EDT
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Travelgenio Change booking

Hi

I am very a annoyed with your terrible service, I have been calling 0870 number from the last week to change my ticket date, after holding over an hour no one answers the call or it disconnects, I need a reply and a call back on [protected], If I dont hear from you as a matter of URGENCY, I will take this matter to small courts and sort you out there, Enough is Enough time is coming near for my departure after sending you emails I have had no reply, On your website it says reply in 12 hours, Thats not correct, Its now in your hands to call me or face legal action.

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5:59 am EDT
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Travelgenio Refund of cancelled flight

I've got a reservation no [protected] for the flight Warsaw-Jakarta n 2nd June 2020 (ticket no 080-[protected] for Aief Pribadi), cancelled due to pandemic. Travelgenio says that it has been refunded but I haven't received money yet. They cannot tell me when the refund had been made.I would be grateful for any information anut this matter.

Thanks!

Arief pribadi

Desired outcome: Please refund or, if done already, tell me when tha refund was made.

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9:37 pm EDT
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Travelgenio Did not receive my ticket

I've purchased a round trip ticket from Toronto to British Colombia from Monday. May 23rd to Saturday, May 28th. I can see my return flight on May 28th on the portal, but it shows "invalid date" for the departure flight and I do not see the tickets within the portal. I purchased the tickets on March 22nd and received the confirmation email for the trip on March 23rd, but the links within the email do not work anymore either.

Can you please resolve this and forward the tickets?

Thank you

Desired outcome: Need confirmation and the tickets sent to me.

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9:20 pm EDT
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Travelgenio Not issuing Ticket Refund

My booking reference is : [protected]

I booked the tickets on 5th Nov 2021 under the name Manan Younas and my family and paid

USD $ 2,526.71 on the website.

The tickets were subsequently cancelled by Thai airways. Since then it's been a nightmare trying to get refund from TravelGenio. It's been 6 months now. They do not respond to communication. Cancellation questions are going unanswered.

My refund status in their online pannel is : Request in progress, it's not even progressed to Awaiting Airline

It's hard for my to believe that a spanish company can come and openly scam Australian consumer and it's still allowed to operate.

Desired outcome: Issue my refund.

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6:01 am EDT
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Travelgenio Travelgenio Call centres untrustable

Call centers in Travelgenio are not reliable and untrustable.

I called them to cancel a flight and they confirmed i will get a full refund within 2 days and without any charges. After two days, i was surprised that no cancellation has been made and i need to pay all cancellation fees.

Impossible to reach them by phone calls and emails, neither they dont respond on their internal messaging.

DO NOT TRUST THEIR WEBSITE

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2:11 am EDT
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Travelgenio Booking

Hi, this is mubashir hussain, I book my trip to pakistan from doha qatar to peshawar pakistan and return same trip after 254 day, as I receive email they say you will receive e-ticket in 72 hours, but I did not receive yet. My booking reference is booking id is [protected]. And some screen shoots are attached below. Kindly send e ticket on given email in booking detail

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8:02 am EDT
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Travelgenio Refund never received by Travelgenio

My name is Andreas van der Hoven qnd I booked a flight through Travelgenio to fly from George Airport to OR Tambo International Airport, Johannesburg, South Africa on 1 January 2022.

Due to the redlisting of South Africa, I was unable to travel to South Africa and subsequently had to cancel my ticket. I cancelled my ticket on 16 December 2022. The refund was not processed immediately, which is understandable. The status of my refund however stated that it would take up to 14 weeks for the refund to be approved by the airline. It has now been about 6 months since the ticket was cancelled - well beyond 14 weeks. I paid 170€ for the ticket and I require the money urgently now. I tried contacting Travelgenio through twitter but to no avail. It is absolutely ridiculous.

Here are the details of my ticket:

Booking ID is [protected].

Departure

Saturday, 01 January 2022 | 13:45H

George (GRJ), George, South Africa

SA Airlink (4Z694)

Arrival

Saturday, 01 January 2022 | 15:30H

Johannesburg Intl. (JNB), Johannesburg, South Africa

Desired outcome: I require a full refund of my cancelled ticket as soon as possible. I don't need an apology, just the refund.

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Update by André van der Hoven
May 19, 2022 3:40 am EDT

I still haven't received a message from Travelgenio.

Update by André van der Hoven
May 17, 2022 3:16 am EDT

Hi

It's been 4 days and I still haven't received a message in my mailbox.

What should I do?

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6:21 am EDT
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Travelgenio I didn't received my e-ticket and the airlines says that the booking not confirmed

Hello.

I have booked 2 tickets from Dubai to Dammam by Emirates airline. I paid full amount and I didn't received my e-ticket and the airlines says that the booking not confirmed

BOOKING REFERENCE IS: [[protected]]

Booking date: 12.05.2022

the flight after 2 days on 14 May 2022 Please send the e-tickets.

Regards.

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Update by alholy
May 12, 2022 7:50 am EDT

issue resolved and ticket confirmed and sent to my email , Thank you Travelgenio .

regards ,

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5:49 am EDT

Travelgenio Travelgenio NEVER NEVER GIVE ME A REFUND

They never never give me a refund.

My flight schedule suddnely changed. So I wanted to get a refund. But they are so poor. They just said "We can't "

Guys, if u wanna book a ticket, im sure u are making a big mistake ever.

Book number: [protected](OVGMOW)

BCN -> Incheon

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12:22 am EDT
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Travelgenio flight

I was booked for a roundtrip from seoul, south korea to bangkok, Thailand. My returning flight was rebooked to 1130 arrival time to bangkok without my knowledge. I have tried contacting the company several time but they have not responded to my emails. Also when I call their customer contact number no one picks up. My trips is in a few days and I still have not heard back from anyone.

E ticket # [protected]

Desired outcome: I would like a full refund/cancellation for my flight.

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6:20 pm EDT
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Travelgenio Booking Reservation [protected]

My name is Mona Chladil and Travelgenio has certainly failed me. On January 6th, 2022 I booked and paid for a through Travelgenio with insurance for a flight from Vancouver, BC, Canada July 18th, via Reykjavic, Iceland eventually landing on 7/20 in Copenhagen, Denmark to catch an 11 day cruise with Princess Cruise Line headed to St. Petersburg, Russia. The Travelgenio Booking Reference number is [protected], the IcelandAir reservation number is 4UEJTE,My return flight would be August 1st out of Copenhagen, Denmark back to Vancouver, Canada with a stop over in Reyjavik, Iceland.

Since then, the war has broken out between Russia and Ukraine when Russia decided in invade Ukraine. The Princess Cruise Line has conscientiously cancelled the cruise to St. Petersburg. However, in trying to change my flight from Copenhagen to Heathrow, London, which IcelandAir flies to, the agents at Travelgenio would not submit a Waiver to change the destination to Heathrow. According to Icelandic Air a waiver is all that would be necessary to re-route my trip to Heathrow versus Copenhagen.

On 4/12 I spent the day going back and forth between Travelgenio agents to IcelandAir. The Travelgenio agents had a difficult time telling me my IcelandAir Resevation number, which I needed to be able to discuss with IcelandAIr my situation. Eventually through several different telephone calls, reasons, explanations, excuses the bottom line came to that IcelandAir would change the flight but the Waiver needs to be initiated by my travel agency, Travelgenio. The agents at Travelgenio said that I would have to get a Waiver from Icelandic Air, they would not write a Waiver, even in light of the War that had broken out.

My complaint? War breaks out and Travelgenio agents, even with purchase of insurance, are impotent to help me get a necessary waiver that the airline requires. Everyone I talked to was pleasant, but would not go the extra step to create a Waiver, even in light of War and purchasing insurance, Travelgenio agents were ineffectual to write a Waiver or to get me to a Supervisor or Manager who would write a Waiver. Although one of the Travelgenio agents said he would escalate, no one returned a call to me.

Sincerely,

Mona Chladil

Desired outcome: Write a Waiver to IcelandAir by Travelgenio to change my flight from YVR Vancouver 7/18 to land in LHR 7/20 and return from LHR 8/1 back to YVR.

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8:34 am EDT
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Travelgenio my bought ticket was changed without my consent

I bought a ticket to Jeddah from Pakistan on the 6th of May. My flight was PIA from Islamabad to Jeddah on the 9th of May. I paid the amount of $660. On the 7th of May I received an email from Travelgenio stating that my ticket was not available and that they have reserved another ticket on the 9th of May but with Etihad Airlines and it was an additional 218 Euros. I paid the 218 Euros and where I was expecting a ticket I received an email stating my ticket was refunded. I was told I would receive my refund in 15 days

I had travel plans. this is a scam and unacceptable.

I want

Desired outcome: Yo have a ticket to travel to

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8:21 am EDT
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Travelgenio voucher to replace my flight that was cancel with qantas

Message by travelgenio:" Qantas does not offer a refund option.

If you wish to proceed with cancellation and Voucher (50 EUR fee per passenger) confirm passenger to create the Voucher for, Waiting for your instructions".

Me: "request for a voucher for the value of my plane ticket 642 $ +cancell plane ticket".paid 50e

Thank you,

my name

2020-03-25

Desired outcome: Qantas needs confirmation of the voucher by Travelginio.Contact qantas agency connect separate department for 1/3 part booking at 131711.I paid 50 euros for this voucher, and want to use it.

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1:05 pm EDT

Travelgenio No Tickets

Booking Reference: [protected]. NO Tickets were received. One page said said it was confirmed then the next said it has not been confirmed and electronic ticket not sent. I believe this is a scam..

Desired outcome: Immediate Refund.

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9:48 am EDT
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Travelgenio Ticket refund

Dear sirs,

I had planned to make a trip to Ibiza from Athens (going via Barcelona and return via Madrid) for myself, Ioannis Fertakis and my daughter Ntagia-Eleni Fertaki. The details of the trip below.

However the trip from Ibiza to Madrid on May 1st was re-scheduled by Iberia Express (attached email) and it conflicted with the trip from Madrid to Athens on that day (May 1st).

So, I had to cancel the trip.

I’ve been contacting Iberia the last month many times for having my trip refunded. Today they told me that I have to contact you for my money refund (1399 €), for which I kindly ask you to do so (crediting accordingly my debit card that I did for my tickets purchase).

Booking ID: P6ZYG

Ticket numbers:

• 075-[protected]

• 075-[protected]

• 075-[protected]

• 075-[protected]

Looking forward to your feedback

my email is: [protected]@euronetworldwide.com

Desired outcome: Get my ticket refunded

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Update by Yiannis Fertakis
May 05, 2022 4:48 pm EDT

any news on my case?

thanks a lot

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kashanhameed
Dubai, AE
May 05, 2022 4:20 pm EDT
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I have booked a ticket from Dubai to Lahore and back with ticket number [protected] on Emirates Airline. I want to change date of travelling. I have emailed around 6 times so far to your Customer Services but no response. My booked flight is less than 48 hrs now but i want to change date. I talked to Airline but they refused to change date and asked me to contact you. Despite repeated emails there is no response. Kindly help and sort out my issue.

KASHAN

Travelgenio Customer Reviews Overview

Travelgenio is a popular online travel agency that offers a wide range of travel services to customers around the world. The company has received a lot of positive reviews from customers who have used their services, with many praising their competitive prices, user-friendly website, and excellent customer service.

One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.

In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.

Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.

Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.

Travelgenio In-depth Review

Website Design and User Experience: The website design of Travelgenio is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on Travelgenio is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The overall booking experience is efficient and user-friendly.

Range of Travel Services Offered: Travelgenio offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a business trip or a family vacation, the website provides various options to cater to different travel needs.

Pricing and Competitive Advantage: Travelgenio offers competitive prices for flights and other travel services. The website compares prices from different airlines and providers, ensuring that users can find the best deals available. The pricing is transparent, allowing users to make informed decisions.

Customer Support and Communication: Travelgenio provides excellent customer support and communication. The website offers multiple contact options, including phone, email, and live chat. The customer support team is responsive and helpful, addressing any queries or concerns promptly.

Booking Flexibility and Options: Travelgenio offers flexible booking options, allowing users to customize their travel plans. The website provides options to choose different flight classes, add extra services, and select preferred airlines. This flexibility ensures that users can tailor their travel experience to their specific needs.

Transparency and Hidden Fees: Travelgenio maintains transparency in its pricing and fees. The website clearly displays any additional charges or fees during the booking process, ensuring that users are aware of the total cost upfront. There are no hidden fees, providing users with peace of mind.

Travel Insurance Options: Travelgenio offers travel insurance options to protect users' trips. The website provides information about different insurance plans, allowing users to choose the coverage that suits their needs. Having travel insurance provides added security and peace of mind.

Loyalty Programs and Rewards: Travelgenio offers loyalty programs and rewards for frequent travelers. Users can earn points or discounts on future bookings, enhancing their travel experience and providing additional value for their loyalty to the website.

Trustworthiness and Security Measures: Travelgenio is a trustworthy website that prioritizes user security. The website implements robust security measures to protect users' personal and payment information. Users can trust that their data is handled securely during the booking process.

Mobile App Functionality: Travelgenio's mobile app offers convenient functionality for users on the go. The app allows users to search and book flights, hotels, and other travel services easily. It provides a seamless mobile experience, ensuring that users can access their travel plans anytime, anywhere.

Overall Customer Satisfaction and Reviews: Travelgenio has received positive reviews from customers, indicating high levels of satisfaction. Users appreciate the website's user-friendly interface, competitive pricing, and excellent customer support. The overall customer satisfaction reflects the website's commitment to providing a reliable and enjoyable travel booking experience.

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Contact Travelgenio customer service

Phone numbers

+34 911 160 765 +1 (646) 568-7507 More phone numbers

Website

www.travelgenio.com

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