We have open numbers of tickets for asking the correct refund amount already. The newest ticket number is 2815262.
The regarding refund has been confused us around one month. Finally, we got the refund agreement with Air Canada and they have been refunded the total amount of Euro$853.24 to your account. The amount which has been double confirmed with Air Canada also.
By few times to explain with your customer care team, we finally got the refund from your company on 17 Sep, BUT the amount was not the same as the refunds from Air Canada.
Your Team is still insisting on the amount your company gave (HKD3, 392.54) which's correct, even we have provided the refund receipt & email from Air Canada to showing the total amount as Euro$853.24 (around HKD7380.52). Your team only keep asking us to contact Air Canada directly. We have been...and the information... the documents... all we have provided. Please tell me what can I do else?
It's unaccepted for your services, it's not supporting and feeling helpless.
As a customer, we have done a lot and all we can. Now, I'm asking for help here to settle our refund.
Also, we have submitted other tickets including complaining there's no reply / worse service and wrong information of reply we got.
The following ticket No. for your reference, there have many mistakes and worse service between those case. Please understand that I'm tired to explain more.
[Ticket #2820809], [Ticket #2713556], [Ticket #2711763]
For now, I'm wishing that we can get support on [Ticket #2815262], to get the amount which Air Canada refunded to your company. All information and documents have been emailed by the ticket.
Please understand that it's interfering with our insurance claim. The amount that we received would not same with the refund receipts from Air Canada. We can't explain it. That's why we cannot accept the refund arrangement here.
Thank you for your understanding of my experience here and your help in advance.
Look forward to hearing from you soon.
If you need any further information, please contact me by email: [protected]@hotmail.com or at +[protected] (Mr. Leung)