Travelgenio
reviews and complaints

Dear Sir / Madam,

We were doing a one day trip from Maui to the Big Island of Hawaii. Mokulele (Southern

Airways Express) notified us at approx. 9pm the night before our flight, that our flight was

delayed for 2 hours. Since this was just a one day trip for us, we decided it was not worth the

money we spent on the flight. We contacted Mokulele airlines, and they informed us that we

could cancel and get a full refund as the new flight time did not work for us. Mokulele advised

us to contact Travelgenio as that is who we purchased the tickets from.

After many calls to Travelgenio (including a 3 way conversation with Mokulele and Travelgenio)

Travelgenio repeatedly told me and Mokulele airlines that the airlines would not refund my

money. The lady with Mokulele informed the Travelgenio representative repeatedly that I

could have a full refund and wanted to give her the code she needed to process the

information. The lady with Travelgenio, hung up on us. The Mokulele contact then advised me

that she entered the refund information in the reservation and advised me again to contact

Travelgenio for a refund.

I contacted Travelgenio again and they informed me that I could have a refund, but there was

$37 / person processing fee and it would take 3 months for me to get the refund. I informed

her that I would not pay the $37 / person fee as the airlines changed my flight times. The

cancellation was due to their change of flight time. The airline has refunded the money to Travelgenio and I would like the money refunded back to me. It has been over 6 weeks.

I greatly appreciate your help in this matter.

Sincerely,

Laura Janay

[protected]

DO NOT buy a ticket from this Agency. I bought a ticket for my niece on Egypt Air from DRCongo to New York but curiously there is no Egypt Air in DRCongo/ Kinshasa. And all the contacts they gave didn't work. Even after visiting the Airport, no one knew about Egypt Air in Kinshasa! But this Travelgenio is suggesting to refund me 30 Euro instead of 692.43 CAD I paid. Just DON'T make the same mistake I made. DON'T buy from this travel Agency!

To check this, you will not see ANYWHERE on there listing a reference to Kinshasa or DRCongo.

I booked a flight from ABV to YYZ which has a layover at LHR. The second leg of my trip from LHR to YYZ was cancelled by the airline. I have since attempted to contact Travelgenio to know what alternatives have been arranged but no response from them.

There is no telephone contact and they don't respond if contacting through their website.

Tickets were bought for a trip to Mauritius from South Africa. We were advised that the trip from Durban to Johannesburg was to be changed. We have then advised Travelginio on the 26th May 2022 to remove that trip from our schedule and to send the - tickets from Johannesburg (ORTambo airport) to Mauritius and the return from Mauritius to Johannesburg. We require these e-tickets urgently to finalise our trip.

It is impossible to contact Travelginio through their "Trip" contact.

There are no other contacts issued to Travelginio.

I booked a roundtrip from Auckland to Malaysia on 16/4/22 by Singapore Airline for Premium Economy for 2 persons through Travelgenio. Departing Auckland

on 1/7/22 and returning 22/7/22. Then on 19/5/22 I called Travelgenio to change my departing flight to 5/7/22 . I paid a fare difference of Euro 429.29 for this change. But I was downgraded to economy for my whole journey including my returning flight. My booking reference is [protected] I asked for the price difference between premium economy and economy to be refunded which they refused and blamed on Singapore Airline that they did not offer a premium economy seats for the reissuance of the tickets. Now I have to travel on economy instead of premium economy which I paid for. This is very unfair for travelgenio to do this.

I ordered a ticket to San Jose, Costa Rica sjo you sold me a ticket to California. I did not find out until two days prior to the flight. I have contacted you twice to cancel. One place you say w/n 24 hrs.

You did not process my request properly.

Cancel the ticket.

May 1, 2022 is when I bought the ticket.

Hello,

I booked my ticket via Travelgenio from Beirut to Kuwait and I paid the amount of money. They sent me a confirmation email that my ticket has been reserved and I will get the E-ticket no. soon. In the mid of the night I received an email from them that my reservation was cancelled due to payment error. They have charged my card and they already received the amount of money then what is the error they are talking about if they charged me? . I sent them emails and they said that they will refund the amount of money within 72 hours. The 72 hours have passed and I have not received the refund yet. When exactly can I receive the money? The booking reference is [protected]

Thanks

Dear Team,

The numbers mentioned on your website is difficult to connect as nobody picks up the call. Request you to primarily provide your active email id or a way how communication can be made effectively.

My wife and myself have booked a flexi booking flight through Travelgenio in the month of February 2022. We are supposed to fly on 9th June 2022 from Mumbai and take a return flight on 21st June 2022 from London. Booking ID -

[protected].

We are still awaiting for our visas. Hence, we are in a hurry to check an option to reschedule our flights by having an option to credit our money and book at a later date once are visas are processed.

The other alternative is to have an understanding whether we can keep our arrival flight date as it is and only reschedule our departure date.

If any of the above alternatives are possible, then kindly let us know by when can we rebook the flights again (since we are travelling on 9th June, 2022).

Kindly also share our booking reference numbers if we want to check with the respective airlines as well.

Please consider the request on a high priority basis as I do not have any other option to connect with Travelgenio.

Hello. I have purchased tickets, but I had written the wrong email address when purchasing. Therefore the tickets were sent to an email that not exist.

I would like you to send the tickets to this email address.

nadia.[protected]@yahoo.com

Booking reference number: [protected]

Please send the purchased tickets to this email so I could have access.

I booked a flight from plymouth UK to london airport. Included in the booking was 2 train tickets. I was 1 hour early waiting for train. Boarded and off we go. Next moment train stops in the middle of no where and gets delaid. 35minutes later off we go. Board express train get to Heathrow airport go to board my flight. Sorry baggage checking already locked you cant fly. Now im stuck at airport with no way to get home. No phone numbers to contact and no reply from you via email. I need my flight like in yesterday

I purchased two return Air Flight tickets. Booking reference: [protected] Date: 5/23/2022. I paid the full amount in Australian dollars by cc to Travelgenio Australia.

I have checked by bank account and note that a further $131.87 had been deducted for foreign Currency Transfer fees.

At no time was I informed of these charges and if one pays in Australian dollars to Travelgenio Australia what am I being charge for. I was never informed or agreed to this and I request a refund.

hi,

had tested positive for COVID and asked to cancel my flight and in spite of the airline offering a clear policy of refunding the ticket, travelgenio support is refusing the do so. They keep sending me to the airline to get confirmation (when I have booked the ticket with the agency)

this is the [Ticket #5021605] trip cancelation and I would like your support to resolve this before escalating further.

the original price was 861886 KRW (Korea Won). However after the payment, I received a message saying "967105 KRW".

And on the website it said i paid 911413.31 KRW and after canceling it i would only receive 911413.31 KRW this amount.

So my question is where did my money go?

I truly believe this is unacceptable handling.

Therefore I would like to cancel my booking without any cancellation fee.

Booking reference : [protected]

Tickets promised within 72 hours of payment, not yet received. Please expedite.

Outbound flight : durban-mauritius: friday august 12

Inbound flight mauritius-durban: wed aug 17

Passengers: george barbic & bojana barbic

Including travelgenio vip service

Travelginio proposed flight Durban -Johannesburg by cemair, this company changed their schedule and we proposed to use flysafair instead.

Booking Reference : [protected]

It has been 6 months now since Air Austral and Safair airlines cancelled my trip (for 4 people) without alternatives. Both companies indicated that I am entitled to a refund and that refunds will be made through Travelgenio. However, despite various attempts and requests, I cannot get Travelgenio to give me a refund.

HI I BOOKED MY FLIGHT TICKETS N TRAVELGENIO ON 17TH MAY 2022, TILL DATE I HAVE NOT RECEIVED MY TICKETS AND IN MY TRIP SECTION OF THE WEBSITE IT SAY "TICKETS HAVE NOT BEEN CONFIRMED"

I RAISED A TICKET (5014041)ON THE 22ND ON THE WEBSITE BUT NO RESPONSE TO DATE.

I AM TRAVELLING WITH MY 4-YEAR-OLD SON, AND I AM UNHAPPY WITH THE ATTITUDE OF THE TRAVELGENIO WEBSITE.

I BOOKED 5 FLIGHTS OUT OF WHICH 4 WERE CONFIRMED IMMEDIATELY AND THIS ONE IS STILL AWAITED.

KINDLY SEND ME CONFIRMED TICKETS ASAP.

I NEED MY TICKETS TODAY AS IT HAS BEEN 9 DAYS SINCE I HAVE BOOKED THE FLIGHT OR I WANT REFUND TODAY, SO I CAN PLAN ACCORDINGLY.

"MY BOOKING REFERENCE IS: [protected]"

EMAIL - ARCH.[protected]@LIVE.COM

FLIGHT FROM HANOI - DA NANG (VIETNAM)

Departure

Saturday, 11 June 2022 | 19:00H

Noibai (HAN), Hanoi, Vietnam

Flexflight (W24519) - Operated by Vietjet Air

Arrival

Saturday, 11 June 2022 | 20:20H

Da Nang (DAD), Da Nang, Vietnam

Hi,

I bought emergency tickets to attend my sister visa in India and I bought enhanced refund policy just in case but the day before my flight due to transportation accident I couldn't get visa that day and had to pick up next day so I called the company customer line 6 times. Customer service kept disconnecting my phone and ultimately blocked my number to call so I had to book another ticket.

I wanted to re book with them but they said there is no availability but when I called airline they said they do have tickets, company is a fraud.

Now you are not refunding my ticket. Its a shame. Pls resolve this before I sue the company. My flight was on May 20th London to Amritsar thx

Sukhwinder digra

I already waited one month for my refund as below picture.

I want to receive my full money as refund.

I don't want to fight with legal action.

I already wait one month for refund.

I need to be refunded the full as soon as possible.

book code :[protected].

Kindly im asking your support to change my flight booking date, request dont through site but no one is contacting me for confirmation.

Please im asking your support it is urgent

Request number:5012365

Booking reference number:[protected]