Menu
ADVERTISIMENT
Home Mobile & Cell Phones TracFone Wireless fraud alert
O
Author of the complaint
6:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On November 17th, 2009 I attempted to redeem a 200 minute airtime pin number directy onto my phone. Somehow those minutes were redeemed on a different serial number.

The company declares that it does not redeem minutes to another IMEI than the one requested.(Obviously it did!) They will not transfer/replace/reissue my minutes and their terms and conditions preclude a refund as this was a "successful" redemption.

As I did not receive the minutes that I purchased, this can hardly be considered "successful" at my end and I cannot afford to absorb this loss of $40 plus tax.

This company refuses to be held accountable.

ADVERTISIMENT
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More TracFone Wireless complaints & reviews

TracFone Wireless - unregistered sim problem fixed
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TracFone Wireless - poor service!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
TracFone Wireless - tracfone not adding minutes after online purchase
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TracFone Wireless - customer (chat) support
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
0 comments
Add a comment
ADVERTISIMENT

Learn how the rating is calculated

461 complaints
102 resolved 359 unresolved

TracFone Wireless contacts

(added by reviewer)
9700 NW 112th Ave., Florida United States
ADVERTISIMENT