TracFone Wireless

We chose Tracfone to have a hassle-free connection. However, it turned out to be the opposite. I can't imagine what the worst experience would be like. Last week, I was informed that my mother could purchase a new phone and update her number and minutes. But this week, I had to deal with two different tech support agents who claimed they couldn't access her phone anymore. The security code that was acceptable last week is now invalid when we tried to transfer our prepaid minutes. This is a complete ripoff! We rarely used the phone, only because we had to. Now, I think we will return the new phone and request a refund. We are done with this. If you need to contact me, please call the house. I will be reaching out to Tracfone and then filing a complaint on ComplaintsBoard.com.

We have had tracfones/service for many years and really never had a problem with the phones or the service until this year, when we needed to contact Customer Service for a defective International Card. Dealing with them was extremely time consuming, frustrating and I felt like we were just going in circles. After promised return calls from them that never happened to lengthy conversations that never lead anywhere it seemed like they were just trying to string us along until we gave up. The last phone call lasted 41 minutes. Most of that time was spent listening to the rep saying: I am getting more information, please hold. Sooooo, the one and only time we needed customer service, we were extremely disappointed.

I have been using Tracfone for about ten years now. The phones and cell service meet my needs, which are not very demanding. However, their technical support is not very good. I have contacted them three times over the years. The first time, I was fortunate enough to speak to someone who spoke English clearly, and they resolved my issue quickly. The next two times, both within the past year, I was transferred from one technician to another, and none of them were able to assist me. They were excessively polite and kept thanking me for my time, addressing me as "Miss [Name]," which became quite annoying. After spending an hour and then two hours, they had nothing helpful to offer. Just last week, during my most recent encounter with Tracfone support, I spent two hours without any resolution. Frustrated, I turned to Reddit and found a solution to my problem within ten minutes.

We ordered phones to replace the ones we already have active with Tracfone. Up until this experience, it has been decent for the price paid. This was awful! One of the phones had a bad display, so we called right away to have it replaced. The woman I spoke with was very unpleasant. There were a few times she was yelling at me for stressing her out and confusing her. I thought this was a simple fix; phone came in, charged it, tried to power it up and the screen display does not work. It will say "Hello Moto" and nothing else. I already had a difficult time hearing and understanding her with all of the excess background commotion. There were a lot of other voices talking like at a call center. I'm not even sure the situation was taken care of and am hoping that in the next few business days we find out. I would use extreme caution when trying to speak with a representative regarding issues with your phone.

my phone went out of service, and talking to them and i was suppose to get a new free phone yesteday. NOTHING,, paid for shipping for overnight delivery,, for $5.36,, i request that back, wasted 4 hours on hold waiting ti talk to someone,, they told me i will get it TODAY, and nothing, chatted again with them, giving me the run around, that they were going to call at 11:15,,, still waiting,,, they useless, the workers dont know what to do, just to get a paycheck, and let the customers suffer

We have been with TracFone for at least 15 years, We got a family plan , three years ago , on July 8 2020 , They turned my phone off, I called them, They said it was a new phone, I would have to purchase air time to have it activated, I told them about the plan, They wouldn't listen , so I payed for one, I tried to add my phone to the account, when I couldn't, I contacted them, They said I was on the account, They no longer have that plan, I believe, they did that to get more money, I don't believe I can do anything, But I told my wife to put in a BBB complaint.

I have been a TracFone user for around 20 years now. Recently, in 2020 or 2021, I have noticed that they have become sneaky with the way they handle texting minutes. They have reduced the number of characters allowed in a text message from 145 to 140. It's important to note that using an emoji counts as multiple texts. What's even more frustrating is that they now break up incoming messages into multiple texts instead of one. Each of these texts deducts minutes from your balance, allowing them to use up more of your minutes. For instance, the first line of a message will come through as one text, followed by the next sentence as two texts, and so on. TracFone is suitable if you don't use your cell phone frequently, but if they continue with these deceptive practices, I will switch to a different plan.

The phone system itself has worked fine. However, customer service and refilling minutes the last several years has only got worse. I have an old phone. It does not update without having to call customer service to get my new service date expiration and my minutes to show on my phone. It was a pain to have to do it but the customer service was able to do the various steps to get it to happen. This past November 16, 2021 was the 1st real time the gal I talked with had no idea what she was doing or what needed to be done to get my phone updated. After an hour she passed me to someone higher up . I waited 15 minutes and no one came to the phone. Feb 14, 2022 is next expiration so I went on-line to extend 90 days. It took my money but no updates on my phone. Again I called. Had a 30 minute wait for callback. The gal called and sounded just like the gal I had in November. Again I told he the steps needed to get the updates and again she failed to be able to handle it. She said their system shows the update yet I can't see if on my phone nor on the website for my account. The text 611611 to see balance never works on my phone either. I should have about 775 units left and 90 days from 2/14 but she could not confirm this nor can I see the info anywhere. She hung up on me. Facebook says SIM cards have to be changed or new phones gotten by 2/22/22 but no one has ever contacted me about any of this. Will I lose my service on 2/22/22 even after paying for 90 days of service?

My wife and I received calls from Tracfone, instructing us to order a compatible SIM card and switch by July 22nd. We spent over 9 hours on the phone with representatives who lacked the necessary skills to help us. It wasn't until the next day, after many more hours on the phone, that we finally reached someone who could assist my wife and send us the correct SIM card. Now, I am attempting to switch my phone from Tracfone to a new network. However, after spending 9 hours on the phone with poorly trained individuals who have difficulty speaking English, I have lost my patience. It seems that these individuals, contracted by the new service provider, are trying to conceal the issues related to the acquisition of Tracfone.

I have been a Tracfone customer for over ten years and have always been satisfied with their service. As someone who lives alone and owns a smartphone, it is the most suitable option for me. I first learned about it through an advertisement in a magazine. The unlimited talk and text feature has made it even more appealing. Throughout all these years, I have not encountered any issues. However, about a month ago, my service stopped working unless I was connected to Wi-Fi. I contacted customer support three times and received various troubleshooting suggestions. I also tried different methods suggested by online forums. It felt as if something had suddenly disabled my Tracfone service. Today, I called again and spoke to a representative in customer support. He was very helpful and patient. After trying different solutions, he transferred me to a supervisor located in another department. The supervisor adjusted my APN settings, and now everything is working perfectly. I had actually suspected that the APN settings were the problem, but I didn't know how to fix them. My only complaint is regarding the female representatives in customer support. They seem to follow a scripted response and are not very helpful. I wasted a lot of time during my three calls to them. If you need assistance, I recommend asking to speak with a supervisor. I believe these women may be afraid of losing their jobs if they are unable to resolve your issue.

TracFone customer service is terrible! I've been trying to transfer a number for 48 hours now and after a major runaround have been put off for another 24 hours. I've been a TracFone customer for many years and will now be seeking another wireless company.

Every time I have had a problem - I have a techno phobic husband who thinks a flip phone is Star Trek level complicated - which is often ,they are patient and see me through. They stay with it no matter how many things they have to try. They are more patient than I am 9 times out of 10. They have humans to assist when you call which is almost unheard of these days.

February 2023, I ordered a new Pantech phone from TracFone. This because as I found out my current at the time would no longer work as t was no longer compatible with their system. There was no notice from Tracfone of my phone no longer working with their system. So I ordered a new phone directly from Tracfone. A Alcatel. When I received it came with a Nokia back which did not fit and it was a used phone. I had ordered new. When trying to return it Tracfone claimed no record of it, even when providing the serial number. I have a PayPal recorded of the transaction. Ate the cost. Ordered a second NEW phone when I removed the back I found out it was also used by the amount of dirt and lint that was in the phone. And now six months later it does not work due to Tracfone changing from AT&T to Verison. Ordered a new sim card and have spent four hours on the phone trying to get my phone to work. With no luck. In the past I have been double charged and had 4000 minutes taken from my phone. The customer service is horrible hours on the phone need nowhere.

I purchased a Tracfone Samsung Galaxy A13 5G on 5/14/23 received it on the 18th of May, the cost of phone was 150.00 it lasted until the second week in August I had it only 3 months & it stopped charging. I contacted Tracfone & was told it was still still under warranty they informed me to return the phone with all the equipment that came with it & within 3-5 business days I would receive a replacement phone when they received the defected one. They received my defective phone back on the 13th of September but as of today 10/17/23 all I have gotten from them is one untruth after another that is was being shipped the next day about (four times!) they have disconnected my calls when I was speaking with them about not receiving anything from them 3-5 business days or otherwise. So they get to keep my phone I paid for & no replacement for the one I turned in with all the equipment that came with it who is the winner here certainly not me. looks like they won they get to keep my phone I turned in which has probably been refurbished & sold again. In the meantime Iam stuck without a phone.

For over a month, I have been unable to get a "simple" answer to a question. The representatives, are not able to address the issue and "refuse" to allow me to speak with a manager or supervisor. I have been with Tracfone for many a years and service has diminished greatly. I am contemplating going to another service even if it's more costly. Get your company together, or other customers will vacate as well. Look forward to your response.

STAY AWAY FROM THIS PROVIDER! Literally the only good thing I can say about Tracfone is that they were able to ship me a cellular telephone effectively. Notice I didn't say they shipped me a "working" cell phone, however. And that was just the first of several delights I had in dealing with this company over the past two-plus weeks.

In attempting to use online customer support to try and address my issue? I learned that, essentially, online customer support doesn't exist. An attempt to initiate a chat about my technical issue very quickly went into a circular hell between asking me for information about the phone (which they should have had on file, but didn't), offering me new services for the phone that didn't work in the first place, and/or asking for my name (despite it being necessary to initiate a customer service chat). Giving up on the autobots, I then called their customer service line - and then the REAL fun began.

A disclaimer here: I'm a former call center manager. As such, I never get aggravated with CSR's; in part because I know the job, and in part because more often than not a CSR is capable of only doing so much, whether by lack of training or company policies that restrict them. There are, however, some basic things which are universal. Or, at least, I thought they were prior to dealing with Tracfone:

1. Speak Coherent English. While I've dealt with CSR's from the Indian subcontinent for over a quarter century, prior to my Tracfone experience I've never, ever had an experience where I've had to ask *everyCSR I spoke with to repeat themselves, sometimes 4-5 times over, in order to understand what they're saying. I've no problem with accented English. I can't, however, parse incoherent English.

2. Be Empathetic, if not Chatty. Customer support calls are often made by people on their last nerve due to their predicament, and part of a CSR's job is "charm and disarm." It's de-escalation, and it's a good tool to have in your arsenal whether you're dealing with an irritated customer or not. Tracfone's people? Well, they don't have this skill. At all. In fact, 90% of the time, you'll probably be sitting there wondering if anyone's still listening - because after every sentence they utter? They mute themselves.

3. Case Documentation. This doesn't appear to exist at Tracfone, at all. I spoke with four different CSR's today, on the same call, being transferred from one to another. Not one of them documented any part of their interaction with me - something I know because I had to provide all four with *verybasic customer information that they *absolutelyshould have had readily available. In my world, not doing proper case documentation flat-out got you fired. In fact, it'd get the person not doing it, *andtheir immediate supervisor, fired. At Tracfone however? Meh.

4. You Don't Make a Pitch to a Customer Who Comes To You With an Issue. My call to resolve a technical support problem is NOT A SALES OPPORTUNITY. You'd be amazed at how many companies perceive it as one - but you'd probably not be amazed at how many customers drop you like a bad habit by seeing it as such.

5. If You Get Cut Off? Get Back To Them. At Once. Each of the four CSR's I dealt with had not one, not two, not three, but *fourdifferent means of getting back to me in the event of a disconnected call. Sure enough, a disconnect occurred as a CSR was attempting a troubleshooting step. If I've taken the effort to reach out to you about a customer service issue and you disconnect me? I understand. Accidents happen. But when you don't reach back out to me afterward? You're telling me that my business doesn't mean anything to you. And I act accordingly.

Simply put, customer service is not Tracfone's thing. There's no financial savings or other logic you can conjure to justify buying a Tracfone product that will outweigh the NIGHTMARE that their customer service represents. Again... just for emphasis... STAY AWAY FROM THIS PROVIDER!

If I didn't only use my mobile phone for emergencies and didn't mind have a monthly mobile phone bill for a phone that I virtually never use I would never ever have used such a terrible, terrible company. I am absolutely livid right now. I can't tell you how many hours of my life I have wasted with this company just for what should be something simple that they turn into a horrendous ordeal and drama. Today I am now onto the third person, first one on live chat called Antonio who was somewhat rude, then to somebody on the phone, and now back on live chat, just to change to a different phone and not have all of minutes and data and service date stolen from me by them. I am still waiting right now.

First, I had to wait for a sim card, which came today. Then I was a very long time on live chat with that rude Antonio just trying to change to a crummy tracfone from my smartphone because the internet had never worked on the smartphone since I've had tracfone. However, he managed to delete virtually everything including my service date.

Next, I tried the phone because I was going to have Antonio again on live chat and I wasn't going through that with him again. It was some woman who was very hard to understand, I think in the Philippines, and tracfone is such a crappy company that their equipment doesn't even work for them. She kept telling me the system was not working to let her do whatever she was supposed to be trying to do. She managed to put the service ending date back on, but nothing else. Also, even though I paid extra for the smartphone 'service', and they should have refunded some money or given me extra minutes or data or extended the service date or something, they actually take things away from you for downgrading to a different phone that isn't a smartphone.

The third person, another woman, who I am now still waiting on live chat to do something, and she's been waiting for maybe the last hour or so for a supervisor that I asked for to come, told me that their records only show 1/10 of the minutes I've actually got and nothing else, and that only the phone minutes transfer to a phone that isn't a smartphone when changing from a smartphone.

I asked her to change the phone back to my smartphone again, in that case, and give me back all of my minutes and data That has to be a big drama, too. The crappy tracfone sim card has an obliterated, unreadable number on it. I have asked her several times, don't they have a record of that in my account, It's their byop sim card, for heavens; sake. I just had that phone still in use today, and I still haven't got an answer. It's please wait a moment, let me check that over and over, whilst I sit here waiting and waiting and waiting for nothing to ever happen. She obviously wasn't paying any attention because she didn't seem to get that it was a tracfone sim card and there was a record of it that they could access. Then she almost disconnected me, saying I haven't heard from you for a while. What did she expect? I've been waiting and waiting for her to do something. Also, I'm exhausted with typing with one finger on a tablet. I'm using my computer for this, and I suppose I should have known I'd be hours on live chat with these people. They can't do something simple. They are bloody useless. I'm a very patient person. I don't know anybody more patient than I am, but these people have more than tried my patience to the limit.

The third person did nothing but sit there saying the same things over and over and eventually, after probably a couple of hours, connected me to a different department. That person put my phone back to the one I had before, the smartphone, but then she couldn't add any minutes or anything to it because the whole system is down. She said she had to get a higher department to do something, but they also had their system down and it won't be back for another couple of hours, if it really ever does comes back by then. In the meantime, I don't have any mobile phone service at all now. The one I had changed to that I have now changed back from to the smartphone I've been using has no airtime on it. The phone I changed back to has nothing on it, either, because they have different towers or something for the different types of phone and have to add my minutes and data and all of that back. Now I have to contact them yet again, and II won't have the use of the data, but I want it back because I paid for it and in case I get another smartphone. I wouldn't have the data either way. The smartphone doesn't work on the internet, and they stole my data from me for changing to the other phone.The supervisor never did come to the chat. It's no wonder when their service is so crappy as it is that supervisors aren't available for all of the many complaints they must get. 'I really don't think there can be a worse company than this one, not just for mobile phone service, but for anything.

I contacted them on live chat after a few hours when their system was supposedly going to be working again, and guess what? She wouldn't even answer me when I asked them first if their system was working. There was supposedly an error that wouldn't let them load the information onto my phone. They told me to try again in 24 hours, so fantastic, I've got no mobile phone service at all, which means I can't even leave my house. I am absolutely fuming, and I've been looking for another phone and another company.

It is the following day and more runaround, being passed amongst more useless people on live chat and on the phone. The only purpose these people serve is to make your life miserable. I only barely have a phone now. It is so slow to respond and ring now after dialling a number that I thought I didn't even have phone service. It goes black in between dialling and ringing, which it didn't do before. They stole over 5,000 texts from me.It's true I don't text, but I paid for them as part of their crappy service and they have no right to steal them. They also stole some of my data. They've done that before, about twice as much as they stole this time. I had never even used any data, and it disappeared. The texting won't work, the internet won't work, and they used to before changing my phone to their lousy company. I have never felt so much intense hatred for anyone as I do for this company. If you've got high blood pressure, avoid them, which you should do anyway, and if you didn't have it before, you will.

25 October 2019 - Another nasty surprise from tracfone. I bought a new factory unlocked phone and took it to a new provider so I could be shot of tracfone forever. I was testing my new phone to see what would show on the screen on my tracfone phone because I still have some partially restored service on it. It didn't ring. It went straight to voicemail, which I have never set up. Tracfone did this without my knowledge, and if I hadn't been testing my new phone I would never have known. I just would never have got any phone calls on it any more.

I had 4,599 minutes, 3,856 texts and 3.66 GB of data on 6/21/22. I then went on ACP but before I did I asked the Tracfone agent if I chose to leave would I retain the paid balance. I was told yes. After three months of continued problems and numerous calls to Tracfone I asked for it to be removed. I have a landline and a work cell. I use this phone rarely. Tracfone does not send me a service end date and I only have a 162 minutes, no texts, no data. I filed a complaint with the FCC and Tracfone is giving me the runaround

I spoke with tracfone customer service back at the end of January. After several attempts of trying to get ahold of a customer service rep to file the claim for the replacement phone. I finally got a rep to send me the return shipping label to send the phone back. Several issues with this, 1. This leaves your customers without a phone until you "determine if the phone is covered by the warranty" 2. You land into the situation that I am in, It has been over a month and I still do not have my replacement phone. After trying to figure out why I still have not received my replacement phone and several more hours on the phone with customer service to be called a lair about sending the phone in for replacement even though the UPS tracking shows it was delivered to the warehouse in TN. I was told I was going to get a phone call back from the appropriate department about this service ticket, only to never receive a callback. Back into the customer service void and repeating myself for the 1000th time about how I haven't received my phone I am told that I now have to wait 24-72 to call back and get a tracking number for the phone. Seriously? I have to call to get a tracking number I feel as if that is the most disservice to your customers right up there with you sending the phone to us and we might send you one back. At least with ATT, I get a replacement phone sent to me overnight and then I send the warranty-claimed phone back. Highly dissatisfied with Tracfone you can do way better.

I paid for a $25.00 service plan on 2-24-2024 and now on 2-27-2024 my service has been cancelled. Please tell me what is going on.

My e-mail address is: [protected]@hotmail.com

Mr Alex, I tried for several hours each day on 2/17 and 2/18. Your customer reps created this problem and refuse to fix it. Even told me the case was closed. Disconnected calls several times,when they couldn't answer questions . I started 2/17 with about 6500 talk time, 680 text and 3.7 gb data. I responded to an email to cash in reward points for text. The rep set everything at zero for all. So much for reward points. After several calls and hours of talking with your reps., they would only put 2000 min. talk and 2000 text back and closed the case. I got screwed over big time and nobody gave a dang. Even asked them to do the math . There are only 1440 minutes in a day. It would take several days of constant talking to wipe all my time out. They didn't care and stated I could not prove that is what I started with. Surely you can see my records over the years i dont use my phone much. Your people win I can't fight anymore you beat this 69 year old man down. But I will never forget how this was handled. Will look for different carrier come my end date won't spend another dime to tracfone for me or my wife's phone needs. You need a better system badly. Thank you for taking the time to contact me, much more than I expected.

On 2/18 /24 I redeemed points for more text. They somehow cleared all my talk minutes, text and data. Have spoken to twelve different reps. All said to have fixed problem, they did nothing correctly. Still missing 4600 minutes talk 680 text and 3.7 gb data. They did add 2000 talk and text back but refuse to do more, Case closed. Unable to speak with anybody in the USA for help. Keep being sent to call center in the Philippines. They hang up on you when they cant figure it out. They continue to lie they did nothing and are unable to cooperate.

I purchased an unlimited plan for phone and text messages. I received the sim card in the mail and placed it in the phone that I already purchased over a year ago. It is a flip phone. When I received the sim card there were no instructions, but it did include a receipt. I Attempted to activate and went through the steps. It was painful because they were asking for certain numbers that I did not know what they were. I had to google and research how to find these numbers. Then it was asking for a service plan pin. I could not find that anywhere and what numbers I did find, was not correct. So I called their support and was on the phone for about an hour. First, I had a very hard time understanding the woman because of her accent. But we worked through it and I explained what was going on. So, I gave her all of the information she asked for and then it came to the service plan pin again. Again, going through all of the documentation they sent me, and on their web site, I could not find a service plan pin. She kept on saying it should be on my receipt. There was no pin on my receipt! Or anywhere else, at least that worked when entered. It was very frustrating and at the end she wanted me to email someone to find a solution. Honestly, I should not have to do their job! They should have the resources to know what that pin is or to find it. It's not my fault they didn't send, me the correct information. So, I asked for a refund, and they refused. I lost out on the money I spent for the plan and sim card. I'll eat the cost but won't do business with them again. Thank you, Dan

Am 66 disabled on SSDI. needed a better phone so bought one from ebay (NEVER DEAL WITH THEM IN MY LIFE AGAIN). Phone was suppose to be useable as I have Boost Infinity! Any android phone can be used on any network that supports androids as long as it is unlocked. The main thing is to have the correct sims card for their network. Tracfone, though want to know the original owners information, even though they know it was purchased off of ebay reseller.?

On 9-1-2022, I paid TracFone $165.46 for 1-year plan of service good through 12/22/2023 and an additional year of service to extend service days through 12/24/2024 (I have receipt). TracFone (Verizon) said my service date ended on 1/24/2024 and has disregarded the additional year of service. On 8/9/2023, I had to pay $88.78 to extend my service date to 4/23/2024. As a 20-year TracFone customer, this Verizon acquisition is bad for me, I'm getting the short end of the stick on "service days" and minutes. AND I'm mad as hell, enough to take Verizon (TracFone) to small claims court.

After 19 attempts to resolve an issue with a new phone, Tracfone has again declined to respond to my request for someone with authority to contact me about a new phone not working properly. I get automated responses to contact Customer Service. 18 times is enough. 3 times I have contacted the Executive Resolution Department, with NO response. Just like a lot of companies today, the Customer is Wrong. we are Right.

No, you are Wrong.

I just want somebody from Tracfone to contact me. They have the 4 different ways to contact me. It is NOT with the 800 customer service number.

My bet will be I will NEVER be contacted.

I purchased a tracfone sim card and service plan. The transfer of service to this company seemed a sure fire way to save on my monthly service plan, yet I was surprised. I installed sim card and added service plan. After, I was instructed to reboot my phone: which I did. Four days later and 20+ call to customer service (which I began recording after the 3rd call) I am unable to make any calls other than to the customer help center, during which I have repeatedly asked to speak with a supervisor and/or manager to which I have been denied. After several days of working with the phone I discovered that the service plan never properly loaded. I made a attempt to reload but the prompt stated that the card had been loaded previously. I again phoned the customer care center and explained my discovery and again I was taken through the same activities. I again asked to speak with a manager/supervisor and the agent hung up on me. I immediately called back to the service center and amazingly was connected with the sane agent who again denied my request to speak with a manager/supervisor and hung up on me again (which I have recorded). Day 5 and still no service.

I sent in my trac phone because it was broken you recieved it here is the tracking number i was told that i ewould recieve a new one 1z6980xx9075769429 i have been told and fed so my lies i am pretty irrrat in one night i was

hung up on 7 times

listen to an open line for 5 minutes

told i didnt exsist

told my mother has no maiden name

that the cell phone i was supposed to be getting didnt exsist

that the shipping number didnt exist

i have been put on he dont call us we will call you list

oh and you have cloaed out 3 ticket numbers

enough! i have the uups shipping tracking number above

AVOID! AVOID! AVOID! First thing, that I consider fraudulent (commercial fraud), is that they announce on their website, international call services that are included in their limited talk and text plans. (The phone plans that you pay per minute of talk and have a limited quantity of texts) I'm referring to Basic international service, International neighbors call service and their International frequent 800 number service. NONE OF WHICH WORK. i had all my Frequent international 800 numbers working for 12 years and now they do not work anymore. Their 611611 number to call for service and their CHAT box are automated /and without any positive outcome. If you like wasting your time trying to resolve your issues by communicating with a BOT or turning around in circle on their 800 service line, than this is the company for you. THIS IS NOT WHAT I CONSIDER QUALITY SERVICE. I wasted 7 hours, 13 calls, talking to 3 levels of management,...all of them useless and the line kept cutting off. So if you are interested by their long distance call services/programs that are supposed to be included ,...I will confirm that they fraudulently advertise them on their website but they do not work. There should be a class action suit about this fraudulent misleading practice.

1- Horrible service with clueless personnel answering you from the PHILIPINES.

2- Long distant Calls are fraudulently advertise on their web site but DON'T WORK. No one from customer service could fix the situation (even after 7 HOURS OF WASTE OF MY TIME, 13 calls made to the Tracfone agents). The calls kept hanging up. Then you call back and restart from square one. The automated system tells you that they found and resolved a problem with your phone and you must restart your phone,….this is a generic response to make you think that they are doing something but they are not! This was repeated to me all the 13 times or more. They basically don’t want to talk to you.

3- All agents tried selling me a international calling card for more money and didn't even know about all the included international long distance services offered to Tracfone client AT NO EXTRA COST.

4- Very hard to figure out how to talk to an agent in real life threw the phone. Once you manage to talk to a agent on the CHAT box, you quickly discover that they are first level service and CLUELESS! (I ‘m being nice! here).

5- They refer you to webpages hoping you will resolve you own issues.

AVOID! AVOID! AVOID!

I was out of data and my Service year was ending March 2024 and I would need to add another year anyway. I went online to Tracfone's site and shopped and selected for purchase 1 year of service, 1,000 minutes with a line drawn through and 3,000 minutes shown, 1,000 texts with a line drawn through and 3,000 texts shown, and 2.93 gb of data. Paid online a total of $177.75. Called back a little later on because my data still wasn't working. I was told it should be , just wait a little longer. Next day, it was working fine. After nearly a week, can't say which day for sure. Date wasn't working. Called for tech help today, Dec 10, 2023. After "research", "research", and more "research", I was told that the plan online for $159.99 only comes with a year of service & 1,000 minutes. I see that on the website, but, that IS NOT what I ordered on Dec 4, 2023. The rep couldn't answer, why I had data for almost a week before it was cut off and just kept repeating that that is what I ordered. I would like my 2.93 gb that I ordered and paid for. Yes, today for $159.99 you don't get what I ordered. Rep cannot explain why my minutes & texts were tripled & added to my account, nor why I had data after my purchase. PLease, please reinstate my 2.93 gb's of data ASAP!. Thank you.

At the end of September I spoke with an agent regarding the accident I had with my phone and it was no longer working. They formed ticket # for me and told me to wait for an email that would provide the label for me returning the phone. I then took it to UPS and mailed it back shortly after. Then on October 5th. I received a picture of the delivery person supposedly leaving the package via a sent email to me, my Blink camera records this person just briefly stopping but no indication he left the package. I then called track phone and they said it was returned to the wearhouse and no reason was given for that. After numerous attempts over at least 20 or more times everyone was basically saying wait for 3-5 business days.

My mother died in October and was on another city and again requested the phone to be sent there because of the longevity of time I would be there, th the address was given in completion. After the past 3-5 business days again numerous conversations I was told that the address was not completely given thus the reason it wasn't received. This is where the number of time above was given. So now we're in November and I'm returning home that address was given to another representative promising the same thing, phone never received time and time I was told the same thing in chat and phone and then I was told something completely different with my warranty that it expired that's now the new reason for not getting it. So many things are connected to that phone # and it has really reached havoc emotionally and physically on me dealing with this so I tried now to keep this number and move on to another company that I purchased a phone package from and things just kept getting worst I spoke to the port out department numerous times and was given the IMEI & pin # that the new company said was not working it appears that Tracfone was not allowing the port out so that the other company can establish my account so I had to cancel my new package and I'm still without my phone. I'm A disabled individual and the grief and suffering they've put me through needs to be addressed, I've wasted money traveling to the new place for a SIM card they couldn't find my number in the system. Please help!

TCLflip2 provided by Tracfone freezes up after calling another person who uses AT&T. I Contacted Tracfone many times and they said the phone was OK. They said it must be the other person's phone. I have many friends who use AT&T and every time I would phone them my Tracfone TCLflip2 would freeze up. The phone worked fine calling anyone who did not use AT&T. I even bought a second TCLflip2 from Tracfone and it did the same thing. During this issue with the Tracfone TCLflip2, Tracfone suddenly shut down my service with them. When they eventually restored the service 5,000 of my prepaid rollover minutes had disappeared from my account. Tracfone could not provide a reason for why this happened and they could not access how many prepaid minutes I had on my account prior to my service being shut down. I would like Tracfone to reimburse the $129.26 I spent on 9/7/2023 to roll over my minutes and add another 1500 minutes and the $21.19 I spent on the second TCLflip2 for a total of $150.45. I have since bought another flip phone from another company and it works fine.

l am writing to inform you that l have recently relocated from the United States to Africa and l am experiencing difficulties with my Tracfone network connectivity in my location. However since moving to Africa l have noticed a significant decline in network coverage and signal strength making it extremely challenging to use my Tracfone effectively.l understand l understand that Tracfone operates primarily within the United States and international coverage may be limited. Nevertheless l kindly request your assistance in resolving this issue or exploring potential solutions to ensure l can stay connected with my Tracfone service while residing in Africa. I would greatly appreciate any guidance or recommendations you can provide to improve my network connectivity in my current location. If there are any specific steps or settings adjustments l should make,please let me know. Additionally if there are any alternative options available that would allow me to continue using Tracfones services in Africa, l would be interested to explore them.

This is the second time to file a complaint. Have a NEW phone that does not work for receiving text messages. Absolutely NO help from Customer service. Please, get this fixed. Will NOT happen. Enough said.

P.S._ Tracfone is aware how to contact me.

This problem has gone on since 9/12/23. Talked to Customer Service 18 times. Same result; No resolution to this issue. Just want the problem resolved.

My phone couldn't complete a call. I kept getting a message that said my phone wasn't registered on a network and could only be used for emergency calls. (I had used the phone for four months with no problems.) I called TracFone customer service and talked to 12 people before it was decided that I should return my phone for a replacement. I received the UPS label, mailed the phone back (tracking number showed the phone was delivered). I waited 3-5 days, as instructed, no phone; I talked to 15 more people from October 11- November 3. On October 11, one person said the phone had been sent out but couldn't give me a tracking number--no phone received. On October 19, another person said the phone had been shipped but didn't know when--no phone. Another person said the phone had been shipped but it was on hold at the carrier--no phone. One person said the phone I had returned was no longer available, would I accept a comparable model. (Why didn't they call me and ask me? Why did I have to call them?) Yes, I told them I would accept a comparable model. I waited another 3-5 days: no phone! On October 29, I was told the phone had shipped but the rep couldn't say when or from where. On five of these calls, the call was "dropped" (I think I was deliberately cut off). I'm disgusted that I have been lied to and strung along for nearly a month. To date, I've talked to 28 different customer service representatives and I have gotten no where.

I'm stuck! I think at the very least I should be reimbursed for my phone. I still have a service plan that goes until June 2024. I don't know whether to try another service or just go buy another phone and use up my service plan and then change. I have had TracFones for years and been very pleased; however, this has been a terrible experience!