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TracFone Wireless
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2.4 737 Reviews

TracFone Wireless Complaints Summary

246 Resolved
467 Unresolved
Our verdict: Engaging with TracFone Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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TracFone Wireless reviews & complaints 737

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7:35 am EDT
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TracFone Wireless Account

This complaint is in reference to loss of service on Tracfone account [protected]. Event description: When I returned from Canada on 9/3/2023 my iphone was corrupted and I lost service. After several attempt to correct the issue Tracfone was able to resolve the issue and the phone worked for about one half of a day, Sometime shortly after, Tracfone deleted the remaining data, texts and minutes on my account. I estimate I previously had 2gB data, 500 texts, and 700 minutes. On 9/10/2023 I reviewed Tracfone resolved the problem by doing a complete reset on my phone but refused to restore my data, text and minutes. This seems criminal and I should consult legal action.

Desired outcome: Restore my data, texts and minutes.

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1:01 am EDT
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TracFone Wireless - customer service.

after loosing my phone I attempted to transfer the service to my older phone. I learned that the email attached to the account was one that had been cut off several years ago and the password I had no longer worked. I tried on line several times, they wanted to text me (note LOST PHONE) I ended up going to use my mothers land line. They tried to have me...

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2:39 pm EDT
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TracFone Wireless Phone replacement

Talked to tracfone about being stuck on a blue screen. Said they would replace as soon as they received my phone. Sent on 7/25 they received on 7/26. Still have not received a phone. Chatted a week after they received phone.They said it would be 7-10 days after reception. Chatted again a week later after the 10 day period, said it would be 5 -7 days. Chatted and received a call back 8 business days later, said it would be 1-3 days. Another chat and call back. promised 2 days and an email to confirm the conversation. No email and now still no phone. Guess they win. After more than 6 weeks I need to get a phone. They get to keep my unused minutes,texts, and whatever else. I give up. Going out to get another phone. Won't be tracfone, By the way Ticket #[protected],#[protected], and expidited ticket #[protected]

Desired outcome: I hope you the best of life.Tough way to make money, but good luck to you.

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1:54 pm EDT

TracFone Wireless Insufficient cooperation

For over a month, I have been unable to get a "simple" answer to a question. The representatives, are not able to address the issue and "refuse" to allow me to speak with a manager or supervisor. I have been with Tracfone for many a years and service has diminished greatly. I am contemplating going to another service even if it's more costly. Get your company together, or other customers will vacate as well. Look forward to your response.

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5:35 pm EDT

TracFone Wireless Transferring back to total wireless

I didn't know that you took acp so I tried to transfer my phone to qlink but it didn't work so I bought a refill card and my phone still doesn't work. I've tried to talk to you guys several ways but am told I need to call. I don't have a phone I'm a senior that lives alone and so now I'm sol I guess

My apple ID is connected to my sons phone too

my imei is [protected]

my phone number is [protected]

my son lives in virginia for college so I don't know what to do

Desired outcome: I need my phone to workI added the refill card and catherine said transfer was in process but after 2 days it still says no service

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10:23 am EDT
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TracFone Wireless Loyalty reward program scam

Tracfone has a spin the wheel to get reward points that you can turn it in for service or what have you I spun the wheel got 4500 points and they gave me one point I took a screenshot to prove 4500 points because they have screwed me in the past with the reward games Called them up. the first person I spoke to said yes it showed I scored 4500 points give it 24 hours to show so I did.the second person said it only shows one point so now they want me to mail the screenshot to the Miami office. Of course it’s snail mail not email. Anything to make it more difficult.

Desired outcome: I want what I earned

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10:38 am EDT
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TracFone Wireless Damaged Moto G Stylus 5 G Model XT2131DL

TracFone received my damaged phone August 11 at 9:11 am. It was signed for it at the following address:

5501 CentrePoint DR.

La Vergne, TN 37086

I was told a replacement phone would be mailed to me in 3-5 business days. I still have not received it as of Sept. 5 and still have not received a tracking number confirming its shipment to me. I was told the warehouse does not have my model phone in stock, so I told TracFone customer service many times to send me my damaged phone instead and I still have not received a tracking number confirming its shipment. I have spent many hours on the phone with TracFone Customer Service in the past three weeks to resolve this issue which is still not resolved.

If I don't receive a tracking number this week that confirms the shipment

of my damaged phone, I will file a complaint with the authorities.

Desired outcome: Receive a tracking number confirming the return shipment to me of my damaged phone.

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3:08 pm EDT
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TracFone Wireless Service

I paid for a 30 day phone on August 14, 2023. When I purchased the card, I still had 4 active days left of service from my purchase in July 2023. The service end date showed I paid for service until September 14, 2023. On August 30, 2023 I made my fourth or fifth call to customer service because for the third or fourth time I still could not use my phone. They told me my service time had expired. How? I paid for a 30 day unlimited talk, text, and 2MB data. How am I out of service? He told me it had expired. Uhm ok once again, how? I paid for 30 days of service. I have had problems with my service not working for the last two weeks, resulting in multiple calls to customer service. So not only are you telling me I haven't been able to use my phone, now I need to pay again when my 30 day service card has not ended? I have filed a complaint with consumers report as well.

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4:05 pm EDT
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TracFone Wireless - Won't replace phone

Called tracphone about a blue screen and phone locking up. They said they would replace the phone. They sent a shipping label so I could return old phone.Sent on 7/25 and tracked package which they received on 7/26 from ups. Chatted after a week and said the phone would be shipped in 7 to 10 days after reception. Chatted after another 7 business days. They...

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10:54 pm EDT
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TracFone Wireless - Fraudulent call listed on my Tracfone as being 1hr and 38 minutes long.

I received a phone call on my Tracfone on August 25, 2023 at 2:47 PM from a prospective tenant who had an appointment to see my rental property. The inbound call lasted less than 20 seconds. The following day I looked at my remaining time, which should have been around 168 minutes and it only showed 57 remaining minutes. I texted to 611611 to report thi...

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8:28 pm EDT
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TracFone Wireless - Loss of data, mins, and texts on the account

On or about Monday 21 Aug 23 I inputted a refill Tracfone 60 minutes card for talk, text and web on my Tracfone account app. However, before I input the refill card, I check my account balance it shows 5.26 gb, 5564 minutes and 3045 text. later when I check my balance it shows the same data. I turn off/restarted my phone to see if the information will...

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2:41 pm EDT

TracFone Wireless shorted on 90 day plan.

On 8/25/23 I added a 60 minute 90-day plan. I should have received 180 minutes but whan I got home I added plan and when I checked my minutes I only received 115 minutes per Ann customer service. She stated I had used 65 minutes already but not true. I had just walked in home added time no other calls . I have been with tracfone for over 20 yrs but for some reason not great like they used to be. I would like my 65 minutes that I paid for.

Desired outcome: I would like my additional minutes.

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9:52 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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TracFone Wireless - Chat agent lies and tracfone wiping out 2300 days service +texts/data after port?

I had to port out a Tracfone number to a new T-Mobile phone/service due to international travel but needed to recover my time (2300 days) and min/data/texts to use with a new tracfone number on the original phone. In a very detailed chat with a Tracfone agent I was told to port out the tracfone number first then reach out to Tracfone to get a new number...

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3:57 pm EDT
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TracFone Wireless - After 30 years, service disconnected!

In July 2023, I added a one-year card to my Tracfone, giving me 9.56GB of Data, 4700 Minutes for Phone, and 2678 Texts. A month later...All Balances Were GONE! My calls and chats to Tracfone ('customer service!') were Horrible and Useless. Every person went through the Same Script...security question, 2 of your recent calls...only to say they could Not...

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10:17 am EDT
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TracFone Wireless tracfone

For three days I tried to have a new cell phone added to my account with no success. It was difficult to speak to an agent from a foreign country. (No English speaking Americans ) I was asked a silly question what number do I call the most. I have no idea. Sorry we cannot help you. Then the quiet game. They refused to allow me to speak to a supervisor. Two times I was told the problem was resolved and it was not resolved. Also they could not assist in getting on the web site. On my app I figured out how to add the phonemyself and resolve the problem in gaining access on the web site.

Awful customer service.

Desired outcome: Added minutes, text, and media for my inconvenience

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12:38 pm EDT
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TracFone Wireless Samsung galaxy a03s and mojo tracfone

Ordered Mojo phone, arrived and called to transfer phone number from out of minutes to a new tracfone, customer service is horrible. The man that took my information kept putting me on hold while he asked his supervisor how to transfer my phone number to new phone, after 45 minutes of not getting it done, I finally hung up and called back talked to someone new customer service and was told all my free minutes were deleted, I explained what the man before was trying to transfer my phone number and somehow deleted my minutes, I was furious, I was repeatedly told to buy new minutes. When I said I wanted to speak to a supervisor, was transferred and was disconnected, I was horrified. How can you tell people to call with HSN advice to easily transfer your phone number and then get someone who didn't know what they were doing to lose my free minutes. Needed a phone sent the Mojo back with a complaint letter and ordered Samsun Galaxy, received the phone with no instructions on how to operate the phone, again lost internet minutes, don't know why, when they did something at the time of turning on my phone, they blamed me for minutes for data gone. I was once again told to order minutes and pay for them. This after ten years of ordering new phones every year will be my last one. BEWARE THE CUSTOMER SERVICE IS AWFUL, YOU CAN'T UNDERSTAND THEM AS THEY ARE FROM ANOTHER COUNTRY AND NOT TRAINED RIGHT. DON'T LET WHAT HAPPENED TO ME HAPPEN TO YOU.

Desired outcome: NOTHING, WILL NEVER BUY ANOTHER TRACFONE

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1:17 pm EDT

TracFone Wireless Tracfone

I tried to use my Tracfone February 2023 which has over 9300 minutes of air time. Phone would not work display showed SIM card invalid. Purchased another phone from Tracfone. Received it an Alcatel flip phone. Which was defective. Tried to return it called Tracfone numerous times and they told me they had no record of shipping the phone even though I ad an order number and invoice number! After not getting anywhere with Trafone on the return I gave up and bought one through Walmart so if needed I could return it. I tried to get the minutes I had accrued over years of paying on the old phone which runs into hundreds of dollars. I was told I have 3 months after the renewal date to roll over my minutes. 6/10/2023 was the end date. Today is 8/17/23. I have been told this by several customer service reps as I said 3 months to keep minutes. One rep told me that my number had been "transfered" and it had been done BEFORE the active end date and minutes could not be transferred. Why would that be if it was active and had over 9000 minutes of airtime? I have spent hours on the phone trying to resolve this issue to no avail due to the amount of money in minutes spent. Tracfone needs to keep their word and do the right thing. I have been a Tracfone customer for over 20 years. As I said this has been going on since February 2023

Desired outcome: Give me all the minutes I paid for. I am a long time customer who has spent a lot of money with Tracfone

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5:10 pm EDT

TracFone Wireless TracFone Cell Phone

Trac Fone would not activate my cell phone because they could not find 2 numbers that I called within the last 120 days. I am 77 years old and only have the phone in case I would break down so I do not use the phone for anything else. I gave them all the information that they needed like the the 4 digit secret code and the Sim # and the IMIE # and none of that was good enough. Their response back to me was buy a new phone. I bought a new sim card and a 90 day plan so now I am out that money as well as not having a phone. Their

tech support like most companies speak broken English and are very hard to understand and I am sorry I ever wasted my money on a Tracfone. They wanted to send me text message with a code to verify me but they were too stupid to realize after me telling them that the phone did not work. No Internet, not able to make or receive calls.

Desired outcome: I want my phone activated or my money refunded.

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Update by Marguerite Twist
Aug 16, 2023 9:30 pm EDT

I purchased a new Sim card and bought minutes from a store to refurbished my

account. Still not able to connect to a network which is a Tracfone problem for they are the network. I spent hours on hold with very poor English speaking staff trying to resolve the problem. After 3 days of being on the phone with Tracfone.

I was told to buy a new phone because they could not authenticate me. I gave them at least 6 different phone # but because of the new Sim card they did not show in their records as being called. I gave them the new Sim card # & the IMIE # along with any other information they asked for but it did not help. How ridiculous is it of Tracfone to want to send a code to a phone that does not work.? I have a home computer that would allow them to send me the code to my email address which has been on file with them for over 18 months. No supervisors on their staff with the authority to override their so called "Process"

I got an email saying they are sorry for the inconvenience but I think it is just a standard email that is sent out to anyone who makes a complaint. I think that I will tell all of my friends on Facebook about this experience and I have a ton of friends so they boycott Tracfone.

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2:46 pm EDT

TracFone Wireless Tracfone phone service

My name is Eugene Barrett and I have been a tracfone customer for decades.

My phone [protected] was deactivated by your phone representatives this morning. I was on phone with them for 2 hours from another line and the representatives seriously damaged my phone access and promised they would restore it. I have tried MANY times today to get this corrected and am still waiting. I need my phone. The account is under [protected]@aol.com

Not only were all of my minutes taken from my account but because your representatives damaged my account so badly, they have not been professional at all. I do not know what tracfones problem is but I have paid alot of money for my services over the years and I am insulted that this has happened and no one seems to care that I have no phone access. someone MUST repair the damage that tracfone has done to my account. Someone needs to reach out to me as was promised by 2 upper level representatives. Not only that but the latest rep actually put a block on the phone [protected] that i was using to get in touch with tracfone. Very unprofessional.

Desired outcome: I have to have my phone [protected] reactivated with my total of minutes, texts and data amounts.

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4:22 pm EDT
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TracFone Wireless phone deactivated

I have a tracfone that I have had since 2021. On July 4, 2023, I purchased a 1 year card with 365 days + 60 days + 2000 minutes, texts, and data. I purchased this card through ebay using paypal. My phone was deactivated today (August 12, 2023). After spending 6 hours on the phone with tracfone customer service, I have received no satisfaction. They could not verify any phone numbers I frequently call. Their emails did not come through for verification. I gave them the order Id of the card, and the cs woman said that I needed to call my banking institution because the credit card I used was not accepted and I needed to have the the money charge reversed. She repeated this about 5 times. What? It went through paypal! Asked how that would help, she just repeated it. Asked if I could just give her a credit card number and get a new card, she said I had to talk with my banking institution, repeatedly. So frustrating!

Desired outcome: I want my phone reactivated, and the 1 year card with all the above mentioned units on it put on the phone.

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TracFone Wireless Customer Reviews Overview

TracFone Wireless is a prepaid mobile phone service provider offering a variety of wireless plans without long-term contracts. Their services include talk, text, and data with flexible options to suit individual needs. TracFone operates as a Mobile Virtual Network Operator (MVNO), utilizing the networks of major carriers to provide coverage. They also offer a selection of smartphones and basic cell phones, catering to a range of preferences and budgets. Customers can purchase airtime cards or enroll in auto-refill programs directly through TracFone's website or authorized retailers.

TracFone Wireless In-depth Review

Product Range and Availability:

TracFone Wireless offers a variety of mobile phone options, allowing customers to choose the device that best suits their needs. Additionally, they provide different plans and packages, giving users the flexibility to select the one that fits their usage requirements. TracFone Wireless boasts excellent coverage and network reliability, ensuring that customers can stay connected wherever they go.

Pricing and Value for Money:

TracFone Wireless offers competitive prices for both devices and plans. Their pricing is comparable to other wireless providers in the market. In addition to affordable rates, TracFone Wireless includes additional features and services in their plans, providing customers with great value for their money.

Customer Service and Support:

TracFone Wireless provides accessible and responsive customer support. Customers can easily contact their customer service team through various channels, such as phone, email, or live chat. TracFone Wireless is known for efficiently resolving issues and complaints, ensuring a satisfactory customer experience.

Network Coverage and Quality:

TracFone Wireless offers extensive coverage area and reliable signal strength. Users can expect consistent data speed and reliable network performance. When compared to other wireless providers, TracFone Wireless stands out for its excellent network coverage and quality.

Ease of Use and User Experience:

TracFone Wireless's website provides a user-friendly interface with easy navigation and functionality. The activation and setup process is straightforward, allowing customers to quickly get their devices up and running. TracFone Wireless offers a seamless user experience with convenient features.

Flexibility and Customization:

TracFone Wireless offers flexibility to its customers by allowing them to switch plans or add-ons as per their needs. They also provide options for international calling or roaming, catering to users who frequently travel. TracFone Wireless ensures that customers have control over their accounts and usage.

Contract and Terms:

TracFone Wireless offers flexible service agreements with varying lengths. They have transparent terms and conditions, ensuring customers are aware of any early termination fees or penalties. TracFone Wireless maintains transparency in billing and charges, providing a hassle-free experience.

Additional Features and Services:

TracFone Wireless offers additional features such as mobile hotspot availability, enabling users to share their data connection with other devices. They also provide international calling options, allowing customers to stay connected with their loved ones abroad. TracFone Wireless offers value-added services like device insurance or extended warranties, providing peace of mind to customers.

Overall Satisfaction and Recommendation:

TracFone Wireless receives positive overall ratings from users. Customers are likely to recommend TracFone Wireless to others due to its reliable service, competitive pricing, and excellent customer support. While TracFone Wireless has its strengths, it is important to note that some users may experience occasional weaknesses, such as limited device options or specific coverage issues in certain areas.

Competitor Comparison:

When compared to other wireless providers, TracFone Wireless stands out for its unique features and advantages. Their competitive pricing, extensive coverage, and flexible plans make them a strong choice. However, it is essential to consider factors such as specific coverage requirements or device preferences when choosing TracFone Wireless over its competitors.
How to file a complaint about TracFone Wireless?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with TracFone Wireless. Make it specific and clear, such as "Incorrect Billing by TracFone Wireless" or "TracFone Wireless Poor Customer Service."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with TracFone Wireless. Include key areas such as:

  • Customer service interactions: Describe the nature of any customer service issues, including unresponsiveness or rudeness.
  • Service problems: Mention any issues with phone service, such as dropped calls, poor signal, or data problems.
  • Billing disputes: Detail any incorrect charges, overbilling, or difficulties with payment processing.
  • Product issues: If your complaint involves a device, describe the problem, including any defects or malfunctions.
  • Contract and terms: Address any misleading information or disputes regarding the terms of service.
  • Resolution attempts: Explain the steps you have taken to resolve the issue with TracFone Wireless and the company's response, if applicable.
  • Personal impact: Share how the issue has affected you personally, such as financial loss or inconvenience.

Remember to provide specifics about any transactions, including dates, amounts, and any relevant communication with the company.

5. Attaching supporting documents: Attach any relevant documents or evidence to support your complaint. This could include screenshots, receipts, or correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state the resolution you are seeking from TracFone Wireless, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts presented are correct to the best of your knowledge.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from TracFone Wireless or other users to further your case.

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