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TJX / T.J. Maxx Customer Service

246 Reviews

The TJX Companies, Inc.

770 Cochituate Road
Framingham
Massachusetts
United States - 01701

Customer Support Phone Numbers

+1 508 390 1000(Head Office)
8 15
+1 800 926 6299(Customer Service)
4 8
+44 192 347 3561(United Kingdom)
0 0
+61 130 076 8913(Australia)
0 0
0 1
0 0
0 0
+31 107 114 866(Netherlands)
0 0
0 0
Headquarters, West Campus
300-400 Value Way, Marlborough, MA 01752

Store Locator
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TJX / T.J. Maxx Complaints & Reviews

TJX / T.J. Maxx / store locate 3000 west sr-60 mundelein, il 60060

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yess125 on Oct 25, 2018

My name is Yessica Lopez, I'm Mexican American. Whent to this location to by a Pink Blouse to wearing tomorrow ( BREAST CANCER DAY ) in my Work, and have two off you team floor member follow my friend and I, made ask feeling very uncomfortable, we hear what they said maybe they think we...

TJX / T.J. Maxx / anaheim hill’s california tj maxx

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Janet wong on Oct 17, 2018

Email Customer Service Email Template Sender Name = Janet Wong First Name = Janet Last Name = Wong Sender Email = alohacaligirl@yahoo.com Message = I have gone to the Anaheim Hill's ca store several times looking for Rae Dunn in the morning. I have spoken with corporate and it is policy...

TJX / T.J. Maxx / faulty jewellery

Me
MelissaLThomas on Oct 13, 2018

I bought a ring from your store on rolling oaks blvd Kissimmee around 1 month ago. I paid just over $50 for it in the clearance. Since I have had it 6 stones have come out of it. I'm most disappointed. This shouldn't happen. I no longer have the receipt for it as it was just what I wa...

TJX / T.J. Maxx / rae dunn

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Kristi Rodriguez on Oct 12, 2018

I have spent a fortune in your stores on Rae Dunn. Being a daily shopper, I have seen very shady practices at all stores. Employees hold tanks in the back until their favorite customer comes into the store. They hide merchandise. They bring out items and hand to the customer or family...

TJX / T.J. Maxx / customer service/profiling/rude employees

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Adrian Acevedo Turner on Oct 11, 2018

I have been a faithful TJ Maxx shopper for many years. I went to my local TJ Maxx on Tuesday(10-9-18) to find a carry-on suitcase for my husband. I was browsing the make-up aisle and I noticed they had Stila liquid eye shadow. I opened the box to see what color it was because the color wa...

TJX / T.J. Maxx / platinum card

Me
Melissa07 on Oct 8, 2018

Credit limit was decreased out of no where with no notice. Was told it was due to ‘inactivity' - which would have been two years maybe with no purchase but with continuous payments. Was told that I could request an increase back to where it was. I have had cards UP my limit but NEVER lower...

TJX / T.J. Maxx / customer profiling/discrimination

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fashionista40 on Oct 6, 2018

I am a faithful customer of TJMAXX. I have shopped there since my teen years. I have always received top line customer service. However, almost a month after turning 40, I have experienced profiling! The manager on duty (Jessica) asked me 2 times in a row "are you finding everything ok?"...

TJX / T.J. Maxx / return/customer service

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Pricilla22 on Oct 4, 2018

My aunt bought my twin boys two Jordan jackets ($50 a peice) for their birthdays two days prior to me retuning them. One had snagging on the back no one noticed when purchasing so I wanted to exchange it. Because my son had torn off the tag which I still had she wouldn't exchange it. Wa...

TJX / T.J. Maxx / discriminatory behavior

Mi
Mishell9455 on Oct 4, 2018

I went to return some items to the tjx store in Dalton, GA 30722 at 1335 W. Walnut Avenue I was in line and as soon as I got called up the cashier an older lady made nasty faces at me. I was returning some bras and panties. Both of those were unworn and were being returned days after the...

TJ Maxx - Bismarck ND. / rae dunn - missing in action

Da
Dakota1 on Oct 2, 2018

I am a regular and faithful shopper at TJMAxx and I have this past year been collecting Rae Dunn, for myself, family and friends. I LOVE all the employees - they are always friendly and like family. In addition our managers are also friendly and helpful. However a few incidents have...

TJX / T.J. Maxx / workplace

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Keke8223 on Sep 26, 2018

I too worked at TJ Max in Greensboro NC. For 6 long years I had to deal with rude customer and like u say return things we know was stolen. I was just recently fired for $7. Like u said the security only watch us. I was put in a room for 3 hours being interrogated for steeling!! First I...

TJX / T.J. Maxx / my credit card apr.

De
Demise Middleton on Sep 20, 2018

I just hung up from a customer service representative discussing my high rate, and inquiring if it could be lowered, (something very common if necessary with other credit card companies). I was told that there was nothing that could be done. I am in good standing with paying my bill on...

TJX / T.J. Maxx / service

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Jessicaking on Sep 13, 2018

I went into your TJ Maxx store in Coral Springs, FL today. I went to return a Michael Kors backpack that I got for a gift, so I didn't have a receipt. I was told by your "coordinator" Roberta that the original Tj maxx and Michael Kors tags didn't match the purse. So I couldn't exchange it...

TJ Maxx / management

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Usedandoverused on Sep 11, 2018

Tjmaxx 0051 is unfair! I have spent three years working for my store. I even offered full time. Only to get told they dont hire full time I dedicated myself to this company, only to be overworked, underappreciated, and severely annoyed. I excel in all the departments and then there is a...

TJX / T.J. Maxx / poor training and service complaint

No
noel lomax on Sep 11, 2018

Good evening, To whom this may concern. I had the pleasure of visiting your TJ Maxx location in the Cherrydale shopping center in Greenville, South Carolina . My reason for visiting the location was to complete school shopping for my 11 year old son . My son does not live in my home 100%...

TJX / T.J. Maxx / discrimination

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Slandy99 on Sep 7, 2018

Good evening, My name is Slandy Ogine-Noel. I'm a black woman who have been a long time customer of TJ Maxx. On September 3rd, 2018, I visited the TJ Maxx store at 2195 Market place Blvd, Cumming GA. I purchased a few items which amounted to $200. I left the store and went home. After...

TJX / T.J. Maxx / merchandise and lay - a-way

Le
Leslie York-Dejean on Sep 6, 2018

The TJ Maxx located in New Iberia and Lafayette, LA needs better buyers. There is not a good selection of shoes, and clothes for women, men, and children. I have to travel all the way to the Houston, TX locations just to get a good pick in those items. The lay-a-way department has been...

TJMaxx / false point calculation/very rude and poor customer service

Ir
irlandia kate on Sep 3, 2018

TJMaxx credit card Hello, I would like to start from saying I absolutely LOVE Marshalls stores- I shop all of them- Salisbury and Berlin, Md and Rehoboth, DE- I love that store!!! I always spend a good amount of money every time I go shopping there. Also I get rewards $$ based on the...

TJX / T.J. Maxx / poor manager /cashier customer service

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Kristin7274 on Sep 3, 2018

I went in the store to return and get a store credit on a pair of shorts that I bought a month ago because they ripped as soon as they were put on and sat down. They were never worn yet both the cashier and the manager gave me an attitude telling me they dont accept worn merchandise There wa...

TJX / T.J. Maxx / employee

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Store1 on Aug 28, 2018

Beaver Creek Crossing 1571 Beaver Creek Common Road Apex, N.C 270502 First of all I would like to say I'm the type that never complains. But since this this has been multiple occasions where an employee not sure her name but she's Indiana woman In her late 60s or so. I asked another...