T.J. Maxx’s earns a 1.5-star rating from 0 reviews and 511 complaints, showing that the majority of shoppers are dissatisfied with their finds.
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Bad customer service
So my friend and I went in to browse the clothing, we walked in around 6:50pm. We gathered some clothing in our carts and went to try them on at the fitting room. Now the store closes at 8pm, we walked to the fitting room about 7:20. I have 13 tops and my friend had 7. As we approached the fitting room we were met with and older women, who was sweeping...
Read full review of T.J. MaxxCredit card
Back in September 2023 I got a debt consolidation loan from my bank. TJX was one that was paid off. I have been getting regular emails and or mail saying I still owe them. My bank, Community Credit Union sent 2 checks. I asked them to void the first one as I told them it was apparently not received. They reissued another one in the amount of $476.00 to: TJ...
Customer service
Today, about 4:30 I was in your Baton Rouge store. I stood in line to be checked out behind 6 or 7 other individuals. There was 3 males and 2 females behind the check out counter assisting customers. When it was my turn to be called, both females looked directly at me then turned and started walking up and down behind the registers trying to look busy. Then...
Read full review of T.J. MaxxIs T.J. Maxx Legit?
T.J. Maxx earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for T.J. Maxx. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of T.J. Maxx's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Tjx.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Tjx.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for T.J. Maxx have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up T.J. Maxx and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While T.J. Maxx has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 511 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Customer service/return in store
I ordered an item from TJ Maxx online (which is the same store as TJ Maxx in store?) and the manager Shannon at the Whitestown, IN store was extremely disrespectful and told us we were not allowed to return the item as it was the shipper’s problem. She isolated us in front of the entire store with her negative commentary and ridicule. I will never shop at this store again, nor will I likely ever shop on TJ Maxx online. She continued to question why we ordered this item, why we were returning it to her store and why I didn’t ship it back on my own.
Desired outcome: I would like this manager to follow customer service protocol for the company, as I am SURE this does not follow the policy.
Confidential Information Hidden: This section contains confidential information visible to verified T.J. Maxx representatives only. If you are affiliated with T.J. Maxx, please claim your business to access these details.
The manager of the store refused to reimburse taxes in an item I returned.
On 12/11/23 I purchased two items at TJmaxx, Village Square Center, Cleveland OH. On 12/16/23 I returned on of the item but did not notice the taxes were not included in the transaction with the returning. I return to the store on the 12/28/23 to buy more things and let them know about taxes not added when I returned the item. The manager was called to...
Items double charged on my receipt as well as scanned an item that I did not purchase
I went to Home Goods for my Holiday Shopping. I found quite a few things. During the checking out process, I was chatting with the lady at the register, talking about Holidays and about how many different items they had in stock. The total took me by surprise. But, I thought, inflation… A few days later, today, I decided ti start sorting the present...
Read full review of T.J. MaxxRacism
Please train your store agents to understand black doesnt equal thief. I personally go to tjmaxx for the finds, its not a grocery store and hence I dont go with a list. I went to the store in Aurora Co yesterday (11/22/23) and was followed by the security until i got feed up and almost cursed him out. This has happened to other black people as well. The Lakewood co store is also the same.
Can black people shop in peace since tjmaxx does reject dollars used by black people? The stereotyping is too much.
Desired outcome: Train your store agents
Register Worker
Yesterday morning as the store was opening. We went in and bought a pair of shoes. As we was leaving the store through the check-out. The lady gathered our bag to hand it to us. When I reached for the bag, I accidentally touched the lady. I was so offended by her actions of wiping it off right there. I know with COVID and stuff, people need to be careful. But there is sense of common decency.
Read full review of T.J. Maxx and 1 commentElderly abuse and age discrimination
STATEMENT OF EVELYN ... RE: ELDERLY ABUSE AT TJ MAXX 601 13TH ST. NW. WASHINGTON, DC. Store #1206 9/18/2023 between 4:30 and 5:00 pm I was downstairs shopping at the store and got back in line to make additional purchases of needed items. When I went to get back in line, there was a long line and I decided to go upstairs to check out my purchases. On the...
Read full review of T.J. MaxxCredit card
Hello tj maxx. I have been shopping with you for over 25 years. I have a tj maxx credit card. I was in boston ma.Washington street store and made a purchase of over $300.00 on 10-19-2023, all items were runway red tag sale (no receipt?) all i wanted was to move the charge off my husband's non-tj maxx and onto my tj maxx card. . At that time i did not...
Read full review of T.J. MaxxStore 81375
To Whom It May Concern: October 8, 2023 Transaction number 8233 I had an extremely unpleasant experience at the following store number: 81375 I bought a storage container and when I got home immediately noticed it was crack and brought it back for an exchange the same day. An African American woman named according to her Bran working on 10/8/23 at...
Read full review of T.J. MaxxScheduling
I am filing a complaint about the scheduling because I’ve have spoken to all the managers at this store about my schedule within going to school and working. I have been trying to work with the managers as well as working around my school, but they don’t seem to understand that I am not able to work 5 to closing shift every night due to school. They want me...
Read full review of T.J. MaxxRude Employee
I was at TJ Maxx Framingham location. My husband was at the billing counter and my 15 month old was walking around the doors. He realized that the door opens and closes on itself so he started to go from one and came out from another. Given that he's only 15 month old, it a new discovery for him. I let him do this couple of times and this was all while my husband was at the checkout counter. A very rude employee came to me and she said " we cannot have them do this " it's not what she said but it's the way she said it. She was not wrong at her place but she was very very rude. Like dude, I am shopping at your store not like I am just hanging out by the door and letting my son go rouge. When I entered again after this one of the employee made their faces. I just walked out. It was such a bad customer experience.
Management
I’m an employee at TJ Maxx, store 0690, and I, as well as fellow coworkers, have been having problems with one of the management staff. I recently got injured in a car accident and am currently a senior in high school but was scheduled everyday with 6 hour shifts and was told I had to ring and was not allowed in any other department. Said manager take...
Read full review of T.J. Maxx and 1 commentCashier
Today, August 14th, I was in the Plymouth, MA store. I found a pair of Sperry woman’s shoes on a clearance table. They were marked 12 dollars. Yellow tag sale. I knew it was a great deal. There was another pair in the table marked 15. The pair I had was marked 12.
When I brought them to the register, the cashier abruptly asked another person behind the counter for a price check. She appeared dubious of the price. I told the other cashier where I had found them. I assumed he would see the difference in price.
When he returned I was informed the shoes were 15. The first cashier asked if I still wanted them. I said yes. I did not say they were marked 12 because Both cashiers made me feel awkward. The second cashier then said under his breath that “she thought she pulled something off”. It was really insulting.
I really like TJ Max and Marshall’s and shop both stores regularly. This was my first negative experience. It was disappointing.
Thank you.
Desired outcome: I just feel some respect she be given.
Racism
This is the second time this has happened to me at the Highlands Ranch Colorado branch. When I wanted to return a product, the cashier asked me for a valid driver's license to return it, why she ask me for a “valid”, drivers license, I am an American citizen but Mexican by birth, she treats me as if I did not have my license just because of how I look? I am consulting with my lawyer to sue
No. 7 roller serum
I purchased No. 7 skincare products from your Store in Fenton, MI. I’ve used No. 7 products for year and purchase them at Ulta or Walgreens. I never tried this No. 7 serum before. I liked the idea of the rollers. It was very inexpensive. That night I went home and used the serum at night. Sunday, July 2, 2023. I woke up to my face burning and I had swelling...
Read full review of T.J. MaxxLondon Fog 28" Expandable 8-wheel spinner (Luggage)
Hi, last month (5/15/23, time - 18:24:07) my husband purchased a luggage [846997- London Fog 28" expandable 8-wheel spinner) for $107.74 ([protected])] at 27690 Santa Margarita PKY, Mission Viejo, CA 92691. Unfortunately in one journey, the seams started falling apart so we had to get the suitcase wrapped at the airport on the way back. When we went to...
Return
I did a return today. The refund was $21.74. I asked if I can give them a penny so I can get back three quarters. The manager said no in such a snooty and irritating voice. I was thinking in my head what is wrong with the people at TjMax. The reason they said no is because they think that I’m scamming them. Do they know how to count? 74 cents plus one penny...
Read full review of T.J. MaxxReturn
The lady in the Jackson, TN store couldn’t have been and more rude. I ask her if this was the return counter and she said you’ll have to wait I’m signing these receipt papers .Then she ended up doing my return and part of the price/barcode was missing. So she turns to this lady and says she has no receipt and the bar code is scratched off. So she ask the lady to would you make a bar code for this. Then she says I’ll have to make an in store credit SINCE you don’t have receipt . I said that’s fine I’m going to spend it here anyways so rude and I felt like she didn’t appreciate my business at all. Her name was Charlene. If she had issues going on that we’re making her so rude she should stay home or put her putting out stock . Attention needs to be called on her. Thanks in advance.
Overview of T.J. Maxx complaint handling
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T.J. Maxx Contacts
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T.J. Maxx phone numbers+1 (508) 390-1000+1 (508) 390-1000Click up if you have successfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number+1 (800) 926-6299+1 (800) 926-6299Click up if you have successfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (800) 926-6299 phone numberCustomer Service+44 192 347 3561+44 192 347 3561Click up if you have successfully reached T.J. Maxx by calling +44 192 347 3561 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +44 192 347 3561 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +44 192 347 3561 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +44 192 347 3561 phone numberUnited Kingdom+61 130 076 8913+61 130 076 8913Click up if you have successfully reached T.J. Maxx by calling +61 130 076 8913 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +61 130 076 8913 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +61 130 076 8913 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +61 130 076 8913 phone numberAustralia+43 19 287 669+43 19 287 669Click up if you have successfully reached T.J. Maxx by calling +43 19 287 669 phone number 1 1 users reported that they have successfully reached T.J. Maxx by calling +43 19 287 669 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +43 19 287 669 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +43 19 287 669 phone numberAustria+49 21 188 223 267+49 21 188 223 267Click up if you have successfully reached T.J. Maxx by calling +49 21 188 223 267 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +49 21 188 223 267 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +49 21 188 223 267 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +49 21 188 223 267 phone numberGermany+353 12 476 126+353 12 476 126Click up if you have successfully reached T.J. Maxx by calling +353 12 476 126 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +353 12 476 126 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +353 12 476 126 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +353 12 476 126 phone numberIreland+31 107 114 866+31 107 114 866Click up if you have successfully reached T.J. Maxx by calling +31 107 114 866 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +31 107 114 866 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +31 107 114 866 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +31 107 114 866 phone numberNetherlands+48 225 510 727+48 225 510 727Click up if you have successfully reached T.J. Maxx by calling +48 225 510 727 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +48 225 510 727 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +48 225 510 727 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +48 225 510 727 phone numberPoland+1 (833) 888-0776+1 (833) 888-0776Click up if you have successfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number
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T.J. Maxx emailscustomerservice@tjx.com100%Confidence score: 100%Support
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T.J. Maxx address770 Cochituate Road, Framingham, New York, 01701, United States
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T.J. Maxx social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all T.J. Maxx contacts
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