T.J. Maxx review: Store 81375

To Whom It May Concern:

October 8, 2023

Transaction number 8233

I had an extremely unpleasant experience at the following store number: 81375

I bought a storage container and when I got home immediately noticed it was crack and brought it back for an exchange the same day.

An African American woman named according to her Bran working on 10/8/23 at 2:17 pm rudely interrupted my transaction to tell me that she couldn’t return it because I hadn’t been broken when I left. She didn’t handle my first transaction nor I had I ever seen or spoken to her before. But she proceeded to call me dishonest over something I simply hadn’t noticed. I was not asking for a refund but simply an exchange as I needed the item.

I shop here all the time and she was so rude and unprofessional that even the sales girl apologized for her behavior. But the sticking point for me was her calling me a dishonest person. Even if she said, the policy was to not accept returns it would have been handled better. I have never been treated so poorly in a store publicly. She eventually let the sales professional handle it but it was extremely unpleasant.