T.J. Maxx review: Customer service

Today, about 4:30 I was in your Baton Rouge store. I stood in line to be checked out behind 6 or 7 other individuals. There was 3 males and 2 females behind the check out counter assisting customers. When it was my turn to be called, both females looked directly at me then turned and started walking up and down behind the registers trying to look busy. Then one of the males decided that he would do the same thing. There was a second male at the end of the check out line also "busy" The two females began to gather a trash bag to put the trash out. Still letting your customer stand in line and wait. After some time and several direct eye contacts with me and still not being called to pay for my merchandise, I calmly walked to register 4 where one of the ladies had walked off and laid my stuff down on the counter and walked out the door. I think I'll stay away for a while, in fact, I think I will return some merchandise I bought there yesterday and go someplace else with my business. I guess your customers are not as important as your trash.

I plan to continue to research and find Mr. Herrman's email address as well as the addresses to some of the Board of Directors... if I can't then I plan to send certified letters. That's how important this is to me... the question is, "How important is this to TJ Maxx?"

Lana Ryland

11012 Shoreline drive

Baton Rouge, La. 70809

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