Tim Hortons review: Customer service

I was in line at your tim hortons at goreway and derry and witnessed your staff giving free food to a customer...I feel this is beyond bad in any way shape or form I witnessed it on March 5 at about 530 am..I feel they are stealing from tiny hortons and something should be done about it..I've been going to this establishment and have witnesses things like this in the past ...I feel tim hortons should be aware of thos and take action...