Tim Hortons review: parking of staff in limited parking lot

I have brought this to the attention of the store on a few occasions, with no action.
You have approximately 8 spots, for the Tim Horton's and the ESSO, combined. This includes one handicap spot, which is often taking by a non licensed vehicle.
The problem is, that in the morning, during the rush, there is no parking and dangerous maneuvering in the parking lot itself, as the drive-through line goes through the parking lot, which is only one lane each way.

The staff often park in those spots for their entire shift, which creates more problems at this location. When you show up during the morning rush, there is no parking, as the one table set up for coffee, is taken by the same 4-6 men every morning and their vehicles are there for hours on end. There are plenty of sit down locations for these gentlemen to go to, that are close by, 3 hours is loitering, no?

Also, you can barely get into the parking lot itself, as people form two lines and block entrances to the parking area. This is a major problem at this location and the owner, seems to do nothing about it.

To me, this could be changed, with some respect from the owner, having the staff park across the street, during their shifts and making it clear where the drive-through line starts and should form. I've seen the owner park her massive truck in the designated spot during morning rush as well.

Otherwise, the store is losing business, to the point that I may have to start going to another competitor, because of the problem. You can't cater to 6 customers and all the staff, all the time!