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Thousand Trails
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Thousand Trails Complaints 151

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J
9:00 am EDT

Thousand Trails stolen items

We were very excited to go to this place, rented the most expensive unit! The ac went out and they thought we left ac off so they waited 4 hours to come check, mind you I had two small children. They shuffled us to a unit with soft floors and no hot water, in the chaos I left my very expensive 2k opal pearl ring in the bathroom. Finally got a hold of the asst. GM Ben( no one answers phones at the property) they said they had my ring and that they were mailing it to me. I offered to pay for shipping because of its expense I wanted insurance. Now when I contact them after NO followup, they say they don't have my 2k ring. Housekeepers don't speak English probably illegal aliens who stole my jewelry! Thieving liars!

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10:15 am EDT

Thousand Trails security deposit kept for not cleaning the unit

We stayed at the conroe park for our family reunion and was required to pay a deposit of 100.00 which was fine. We were unable to check in until 4:00 which is usually due to the units being cleaned prior to our check in. Well when we checked out we did not make the beds are wash the dishes prior to our departure. I have stayed at plenty of of resorts and i have never been required to clean the unit. Also if this was required in order to receive our full deposit back then this should have been noted during check in. Beware that the resort is not clean if they are depending on the tenants to clean these units. We are not even sure if the linen on the beds are being cleaned if they are requiring that it is cleaned prior to leaving.

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3:53 pm EDT

Thousand Trails I am complaining on a reservation that I wanted to book with pio pico

I use to be a member of Thousand Trails years ago. But I decide to cancel the membership when it went public because I filled that I was being mistreated when the non-members received better RV camp ground locations. I called numerous times to complaint and cancel my membership but all of received was the run around. I even mailed a cancellation request and still Thousand Trail did not post on the account as canceled. So time when by and one day I received a call that I owed $1, 500.00 in maintenance fees. I refused to pay because I assumed the Thousand Trail had cancelled my membership per my request thorough numerous calls and mailing of my written request I submitted. We got send to collection and we decided to paid off the debt because we didn't want to have that on our credit. Now I tryed to make a reservation for an event that I am coordinating gor July 29th, 2017 and thinking because I paid off the debt I would come back and restart my membership. Not being aware that I had to pay maintenance fees still for 2016 and 2017 which total $1, 700.00. So I told Trisha I couldn't pay $1, 700.00 at the moment and don't feel that I should when I haven't been there for years. So I asked if I can book my event which would take place on July 29th, 2017 as a non-member and pay the non-member fee for seven cabins and some of these people that I was taking wanted to buy a time share because I made the mistake of telling them how wonderful your resource was. When I called Elena at (619) Pio Pico to book as a non-member she stated that I couldn't until I pay the other maintenance. So I told her that I wanted to book as a non-member and I was bring a large group of people she apologized and stated that it was our of her hands that April [protected] ex. 5306 (Trisha) post on the account to not allow me to book anything not even as a non-member. Again another BAD experiences at Pio Pico. I can't believe that you have such unexperience "business people in charge" . I can't believe they're letting go of almost $2, 000.00 for over a weekend. Just because of a miscommunication on their part. It seems to me that they are very disorganized. I will never recommend Thousand Trails to no one ever. In fact I will place a complain with the Better Business Bureau. Thank you

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Update by Zarina Torres
Jul 05, 2017 3:58 pm EDT

I use to be a member of Thousand Trails years ago. But I decide to cancel the membership when it went public because I filled that I was being mistreated when the non-members received better RV camp ground locations. I called numerous times to complaint and cancel my membership but all of received was the run around. I even mailed a cancellation request and still Thousand Trail did not post on the account as canceled. So time when by and one day I received a call that I owed $1, 500.00 in maintenance fees. I refused to pay because I assumed the Thousand Trail had cancelled my membership per my request thorough numerous calls and mailing of my written request I submitted. We got send to collection and we decided to paid off the debt because we didn't want to have that on our credit. Now I tryed to make a reservation for an event that I am coordinating gor July 29th, 2017 and thinking because I paid off the debt I would come back and restart my membership. Not being aware that I had to pay maintenance fees still for 2016 and 2017 which total $1, 700.00. So I told Trisha I couldn't pay $1, 700.00 at the moment and don't feel that I should when I haven't been there for years. So I asked if I can book my event which would take place on July 29th, 2017 as a non-member and pay the non-member fee for seven cabins and some of these people that I was taking wanted to buy a time share because I made the mistake of telling them how wonderful your resource was. When I called Elena at (619) Pio Pico to book as a non-member she stated that I couldn't until I pay the other maintenance. So I told her that I wanted to book as a non-member and I was bring a large group of people she apologized and stated that it was our of her hands that April [protected] ex. 5306 (Trisha) post on the account to not allow me to book anything not even as a non-member. Again another BAD experiences at Pio Pico. I can't believe that you have such unexperience "business people in charge" . I can't believe they're letting go of almost $2, 000.00 for over a weekend. Just because of a miscommunication on their part. It seems to me that they are very disorganized. I will never recommend Thousand Trails to no one ever. In fact I will place a complain with the Better Business Bureau. Thank you (member #[protected])

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2:04 pm EDT

Thousand Trails handling of mail

We are TT members (#[protected]) and recently stayed at Yosemite Lakes.

We were expecting a package during our time there and advised the front desk who were fine with this. However, the package arrived after our departure date.

We have tried to phone the site (no reply, left several messages) and e-mailed on two occasions, also no response.

Could someone please take responsibility for this and advise the status. We will be at Golden Shores RV resort, 101 Golden Shore, Long Beach CA from 15th thru 18th so this is probably the best forwarding address now.

Please confirm receipt of this message and keep me advised of progress.

Roger.[protected]@hotmail.co.uk

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7:52 am EST

Thousand Trails personnel

Recently while staying at the san benito thousands trail resort in ca (12/12 / 16) - (12/22/16) , I was asked to leave and not visit another tt resort for 60 days. This occurred several days after I asked an employee (Kenya) why she was speeding. She then filed a complaint stating that I had threatened her and caused a public disturbance, none of which happened. There is no manager representing the company presently on site thus a business manager had me removed without explaining properly why.

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So Long TT
US
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May 16, 2017 5:57 pm EDT

This is so disturbing. My family & I have been members of Thousand Trails for years. I have wonderful childhood memories that were spent at this San Benito location. Now that we are adults we want the same for our children. Kenya has also ruined it for us. She is very unprofessional! Even speaking with the staff, they don't want to deal with her. How is it possible that she is still there. She is the reason we will not return.

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11:48 pm EDT

Thousand Trails service

Checked in today at Thousand Trails in Morgan Hill, Ca. for the long weekend and was told that the pool might not be open at all this weekend. I came with my grandchildren what a big disappointment. I am not sure why they waited till the day before the big holiday crowd comes in to try and fix the pool. Not sure what to do now, its suposed to be around 85 degrees here this weekend. I am sure there are going to be alot of mad people here. I can't believe that with all the money people spend on these memberships that the place doesn't have everything working like it should. Oh and there are no tables or grills in the sites, we did find a table at an empty site but it was broke, so I am going to call corporate tomorrow hopefully they can help with these problems.

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6:59 pm EST

Thousand Trails maxpass

We were camping and asked to look at the Thousand Trails membership packages.We sat down with one of the representatives JoAnn Rohn who explained how the Max Pass membership worked. She made it sound like you have a number of camping resorts that you can camp at and the first 30 night would be free. There were bonus resorts that you were also able to use free for the first 30 nights. Well then you look into it the bonus resorts had 4 sites the a lot for the membership no matter how many other sites were empty. So if you think you would ever be able to stay in the bonus site you are wrong. Then we were able to get a resort booked to find out that you get put on a site with no sewer, then each day you have to see if you were picked to mover to a site with a sewer. Just what I want to do unhook and move in the middle of my vacation. Its a scam don't waste your money on this join Passport America you get your money back the firs time you use it and you get to use it.

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Motorhome boy
US
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Oct 07, 2016 3:59 pm EDT
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Moving to another site is a minor inconvenience, max pass is worth it, first 30 days free then 3 dollars per night with one week out of network per month, move park to park every 4 days with no out of network time at 3 dollars per night 60 bucks per month you cant beat it, and if you travel alot basic elite membership 21 days and, park to park with no park fee is this heaven

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7:32 pm EDT
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Thousand Trails harassment over cancelled membership!

In 2012 we purchased a 1 year membership from Thousand Trails. Unfortunately due to a sudden onset of ill heath we were only able to use the membership twice. So when the renewal date came up we cancelled our membership and did not renew. Now it is 2015 and Thousand Trails is claiming we now owe them almost $1200 in back dues and fees for the years 2013 and 2014 and they are threatening us with legal action! How can a company bill you for a membership that was cancelled, not renewed and never used or was able to be used? Someone needs to look into these crooks!

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Tony Brockway
US
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Dec 08, 2020 4:44 pm EST

My membership was canceled by some rude woman in customer service And I have been a member since 1993 I paid $10, 000 for my membership and it was paid for totally in full
I lost my job in 2013 started getting calls that I need to pay my dues that woman in customer service called me every name under the sun deadbeat lowlife for not paying my bills all I owed was dues
I agreed to pay $100 a week until I caught up but she would not go for it she wanted the full payment and if she didn’t receive full payment she was going to cancel my membership
Well she did and I can’t get it back that sure does suck

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Jimteff
Bedford Hills, US
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Jan 09, 2022 5:53 pm EST
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Replying to comment of Tony Brockway

I wish it was that easy to terminate membership. We have been paying extortion to them for decades.

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tomnlinda
US
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Apr 25, 2022 2:03 pm EDT
Replying to comment of Jimteff

Hi Jim,

not sure if you'll get this, but here goes:

We 1st called TT to cancel our membership in 2020. We were informed we must cancel by letter, which we did. Our bad, we didn't make a copy. All of a sudden last month, they popped up (someone named Holly Blue) and are now claiming we owe dues for 2 years! They say they never received a letter and when we try and talk with them, they hung up on us twice, saying we will be turned over to a collection agency. The 3rd call informed us a

manager would call us back. That was two weeks ago.

Any advice on how you handled things? We are at a loss.

Thank you,

Tom and Linda

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Bob Houghton
Wharton, US
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Apr 20, 2023 11:37 pm EDT
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Replying to comment of tomnlinda

I am having a similar issue. They told me to send them a cancellation letter, and now we are receiving bills for the next year even though we cancelled. I have send another letter reiterating that we cancelled, to stop billing us, and to no avail. Did you have any success? I do not tolerate this kind of business strategy, which is essentially theft. If I do not get a resolution soon, it will be off to the BBB, an attorney, and perhaps file a complaint with the Texas state AG. I own a video production company, so if I get really determined, I may make a fairly long video on this. I am not sure if that is necessary. I am hoping that this can be handled without the hassle, but reading the comments in on this site, I suspect that Thousand Trails may live to hassle customers.

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Bob Houghton
Wharton, US
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Apr 26, 2023 10:27 am EDT
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Replying to comment of Bob Houghton

I am now in that phase where I cannot get a clear answer from them. I got someone on an email chain...once...and they will not reply to my inquiries. I asked to schedule a specific time tomorrow to talk to someone of authority, but I haven't received a reply. They called my mobile number at a random time last night, but considering where I live and what I do, random calls do not work. The phone number they left was a bit garbled. I have a copy of the three letters, emails, and whatnot. I suspect the next step is an attorney. This is crazy. All I want to do is cancel my annual (4-year), which according to their instructions, I did back in February. If I knew it was this bad, I would have never signed on for their service. At times, I feel like I want to do a full series of videos on this experience. I would prefer not. I keep hoping that this is a misunderstanding, but reading all the complaints within this site, I suspect I may have fallen for a trap.

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Eggi
US
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Nov 02, 2018 12:02 pm EDT
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File a complaint with BBB

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11:57 am EDT
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Thousand Trails outrageous customer service

We have been members of 1000 trails in good standing for over 15 years we first got the membership when our children you in grade school and we enjoyed our family times at 1000 trails lake of the springs. We loved the fact that it was a members only campground and the affordability for a young family. A few years ago the campground was taken over by Leisure Time and the park just declined from there our dues went up the service went down they opened the park to the public and that was the last straw for me. We decided to cancel our membership I informed the members services and they informed me that both my signature and that of my husband were needed to cancel the membership. I explained that my husband works on a forest fire crew and is unreachable 6mo our of the year. I was told that there was nothing they could do that I would continue to be responsible for the dues until I could get both signatures. I was constantly harassed up to 6 phone calls a day then I was told that I could have my husband e-mail a letter and I could e-mail a letter and they would accept that why was that not an option before. Then they threatened to send me to collections if I did not send the final payment in I was disputing the final payment because I wanted them to set it back to when I originally tried to cancel. I was threatened with bad credit and when I asked to speak to a supervisor I was denied that as well. This company is a disgrace and I strongly advise the public not to get caught up in the web of deception.

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Inakropf
US
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Sep 06, 2019 5:12 pm EDT
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Crooks! They are still taking monthly payments from our bank and we cancelled July 2019. I see so many that I am looking into a class action suit.

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449Kenny
Mukilteo, US
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Aug 28, 2013 9:39 am EDT
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I agree. However, as I recall, the signatures have to be notarized. There should have been a way to send them in separately.

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GlenQuagmire
Georgetown, US
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Aug 27, 2013 6:48 pm EDT

You should have just forged his signature instead of letting your debts go delinquent.

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449Kenny
Mukilteo, US
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Aug 27, 2013 6:19 pm EDT
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It was a great resort until they opened up the retail section and also allowed members to purchase sights. These are usually but not always prime sights. The outcome is the same however, fewer decent sight for the rest of us.

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1:24 pm EDT

Thousand Trails Disgusting

Our family has been members of the Thousand Trails "family" for many years and we always happy with our choices of facilities, the employees, etc. Several years ago, EquityLifestyles purchased TT, and the entire feel of the company changed. The parks available is more limited, and the condition of the parks, and especially the employees, have changed drastically.

We pay $600 per year in "dues" and have found that the fees for everything has gone up. They just increased the price to dump you sewer tank to $25.00! Quite a lot of money if you plan to spend your 2-week vacation at a park...adds an extra $100 to the "family" experience!

The employees that we have known for many years have said that the new company is strictly money-oriented, does not care at all about the members or employees. They run the parks as businesses, as they should, but there has to be something worthwhile for the exhorbitant dues annualy.

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Sheila Clausen
US
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Oct 20, 2023 9:04 pm EDT
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Ya , we are now being charged $45 ! $75 for same day ! When all the other parks have sewer connections & MORGAN HILL is the ONLY one we have stayed at , that does not have direct sewage , to charge that much is robbery ! I will NOT be renewing my membership! We were , like so many others LIED to initially - they bloodline you from staying - RUN ! READ BBB ITS GOTTEN SO BAD SINCE EQUITY LIFESTYLES TOOK OVER

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Joshing
Spokane, Washington, US
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Aug 15, 2021 3:05 pm EDT
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Yes I was told that the only way out of the contract was to pay 4000 dollars to them and they would release me from the contract. I asked to speak to the ceo and was told that they are to busy to talk to the customer and that. They have instructed everyone to do take money and give no care about anything else. I want out of my contract after finding out the two parks in the greater LA area are 2 hours away from my work. And the park ranger at one made me feel like I could not be that far away from the park without some one there to watch my camper. So now I am stuck paying them for something I never want to go back to and feel total just piggen holed into this contract. All they want is your money and give no fu--s about the people that pay to stay at there place most of the ones I have been to have power and water but no sewer you have to use portatank. And to top it off the wifi company that they use for most of their parks will keep charging you till you change your card to get out of it. All together they are the biggest scam out there they might as well be selling memberships on Craigslist at least then you know you where scammed

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Jenny Shroufe
US
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Oct 15, 2021 10:16 pm EDT
Replying to comment of Joshing

Look for thousand trails victims advocacy on Facebook for help about a plethora of legal actions against this organization.

May be class action stuff soon. Lots of details.

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Ebtide2325
US
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Nov 25, 2021 12:17 pm EST
Replying to comment of Jenny Shroufe

I looked up Thousand Trails Victim Advocacy on FB. No such group. What’s the official group name?

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lisasign2me
Corvallis, Oregon, US
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Sep 01, 2022 11:53 pm EDT
Replying to comment of Joshing

Please go to this facebook group that Jenny Shroute runs to get help: https://www.facebook.com/groups/1554492351560105/

If you don't trust the link, look for Victims of Thousand Trails Consumer Protection Advocacy 2

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TTsucksballs
US
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Dec 07, 2023 4:02 am EST
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Replying to comment of lisasign2me

I just joined the group you suggested. I'm on oregon coast and have nothing but issues with the ppl here especially 1 location. Looking to sue.. if you know ppl who are members, who have got harrassed, discrimination or even got a suspension lmk. I'm serious bout going after them pos ppl.

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r3stangs
US
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Sep 07, 2019 1:32 pm EDT
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This will be my second year as TT member and I'm thinking about upgrading my membership. I would like to be able to go from campground to campground without having the wait period. I live in Kentucky and the farthest we have traveled is to Texas and stayed at Median. We loved that place and this year we would like to go to the Keys in Florida. As of right now we wouldn't be able use the full benefits of the upgrade, but we would when we retire. I'm afraid the price of the upgrade when we retire will be even more outrageous and if we buy it now and use it later it will be worth it. Is this a good idea?

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SAG77
US
Send a message
Jun 04, 2019 2:52 pm EDT

Thousand Trails membership is a scam. They automatically renew you. Their campground are crappy. Mostly on dirt rocky roads with very little amenities.

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Jenny Shroufe
US
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Oct 15, 2021 10:17 pm EDT
Replying to comment of SAG77

If you feel scammed by Thousand Trails, look up Thousand Trails victim advocacy on Facebook for help with legal action against their shady business practices. Connect with me and I can give you details of my legal progress against them.

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Frank Duvall
US
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May 09, 2019 9:13 pm EDT
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My wife and I were recently at the Soledad Sands TT in Acton California. The park is a disaster area. MANY MANY dead trees, limbs broken off and left on the ground untouched. Weeds growing three feet tall under trees, one section completely closed, no internal road access to the back of the park. ( You have to drive out of the park, around the East end and up a rough county road to get to N section.) . This was once a beautiful resort like park, It is now a neglected, shabby disgrace ... A gross insult to members.

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Cheated outofdues
US
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May 03, 2019 7:47 pm EDT

Thousand Trails cut the number of the campgrounds in my original membership in half. I complained and was told there is nothing I can do. I had been told that the campgrounds in my membership would never change. Now what I paid for for many years s half as good. I got lied to and cheated.

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Jenny Shroufe
US
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Oct 15, 2021 10:18 pm EDT
Replying to comment of Cheated outofdues

Look at thousand trails victims advocacy group on Facebook. Many legal actions have been filed against this company. Don't miss your opportunity to fight back.

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spiderboy
US
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Jan 18, 2019 11:14 am EST

I wish tt at bow hill would get the gate fixed and hot tub put in. They have been saying we have it and are waiting on the permit ( 6 months later same thing) also when you get friends to join you never get the $25.00 it is a joke...you can ask and ask they say we will send to your email hahahha never happens.

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Jenny Shroufe
US
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Oct 15, 2021 10:19 pm EDT
Replying to comment of spiderboy

If you need assistance with filing formal legal complaints against thousand trails, go to thousand trails victims advocacy on Facebook

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Steve Nealand
US
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Nov 13, 2018 5:24 pm EST
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Each eary the limit expanded and now its seems like the standard member is the same as the elite membership.

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Steve Nealand
US
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Nov 13, 2018 5:22 pm EST
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Please contact me, I;m very upset over the expending limitations allowed by the program

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Jenny Shroufe
US
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Oct 15, 2021 10:20 pm EDT
Replying to comment of Steve Nealand

Please go to thousand trails victims advocacy group on Facebook. Tips on how to fight back with legal action against the company- free!

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Steve Nealand
US
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Nov 13, 2018 5:21 pm EST
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Expending levels of high use periods which seems like expending limitations never ending

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10:47 pm EDT
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Thousand Trails outdoor world campgrounds

Thousand trails / equity lifestyles has bought out outdoor world. Over the past 4 years we have seen the dues go up and the quality of the campground facilities go down. They have started selling encore, a zoned membership. However, the old outdoor world customers membership fees keep rising. I believe they are trying to force the ow members to give up their membership in favor of the new encore, which is cheaper. Encore doesn't have the same benefits as the ow membership.

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Jon Murray
US
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May 01, 2023 2:14 am EDT
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Seasonal customer doing business from the site. Triggerfish 10. Orlando Thousand Trails.

Several months observed. Sawing,drilling, screw gun’s all day. Customers picking up products from site.

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Connie Pattison
US
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Apr 10, 2023 12:20 am EDT
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I am fully against the new plan that you must own a truck to pull your trailer into a park. Not everyone can afford to buy a 50k plus dollar truck. I am also going to get a lawyer and sue the company for wrongful termination of my job, which I didn't deserve. The current manager is the one who should have lost her job.

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Dora Catalano
US
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Jan 10, 2023 3:38 am EST

I worked for medina lake for a year and a half. I sold an upgrade membership at beginning of Dec. They owe me 200. Now saying because currently not employed they're not paying. So WRONG. Our membership specialists is Steve Heald. He has all documentation of sale. Please call him at Bay landing to verify.

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Troy Gillette
US
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May 18, 2016 7:46 pm EDT

Bought my OW membership in 1987 and had many years of family fun when our kids were young. Upgraded it in 2010 to Elite Connections. What a huge mistake! Timothy Lake was our primary resort to visit but in 2013 we had the worse time ever, couldn't sleep the entire night due to all night Labor Day partyers. The dues are now over $1000 and for what? Higher fees and more parks with pools out of service for months...again. Run as fast as you can.

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king-yankee NC
Roanoke Rapids, US
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Aug 04, 2014 1:56 pm EDT

Outdoor World at Lake Gaston has some rude management. We told them about our problems and they said to take
it up with Thousand Trails board. You are right the campgrounds are not kept up, they have no security anymore, and the miniature golf at lake Gaston is the pits. They have sold so many membership and created twice the camp spot than the park can hold it a night mare on the weekends.All thousand Trails wants is money and do not are about the parks.I agree with they treat there members like we did nothing to keep the place in a
working condition. In short, Outdoor World and all the rest has turned
to crap. In addition Spend you money somewhere else

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Falconnj48
US
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Mar 26, 2014 6:34 am EDT

Outdoor World was a nice place. we joined about 15 years ago and now you can't get a cabin unless you pay extra for something worthwhile. The pet policy has changed over the years, where is it almost non-existent. The campgrounds are not kept up, they have no security anymore, and the miniature golf at Timothy Lake is a mess. I don't understand what they do with out maintenance fee besides pocket it. I really don't understand what they are thinking bringing the public in. Most people who just walk are trash. They could care less about what they do at the park. They now treat there members like we did nothing to keep the place in a working condition. In short, Outdoor World and all the rest has turned to crap. In addition, when we bought we wanted to use the cabins, now they hardly have any. Do they expect people to buy RV's just to stay there. They are really getting to be a major train wreck!

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russ-o
Staten Island, US
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Jan 16, 2014 8:38 am EST

els is money hungry liars. They have a load of lawyers fhat threaten and cost you money/ They want you to sue so they can cost you a fortune in legal fees.

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bill bailey
Federal Way, US
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Aug 27, 2012 7:51 am EDT

I think its a down right dirty shame that thousand trails is no longer a part of resorts of distinction.would love to know why they dropped resorts of distinction.many rv campers are not very happy this decision.you would think that they would like to keep their resorts "full".all they are doing is driving away the members and any potential members they might get in the future.word has already gotten out as to what they've done and i really don't like what they've done to they're own members either.

About Thousand Trails

Thousand Trails offers a membership-based network of campgrounds and RV parks across the United States. Members gain access to various outdoor vacation spots, with options for RV camping, tent camping, and cabin rentals. The service emphasizes a blend of natural experiences and family-friendly amenities.

Overview of Thousand Trails complaint handling

Thousand Trails reviews first appeared on Complaints Board on May 11, 2011. The latest review Inaccurate billing and crediting of payments was posted on Jun 20, 2025. The latest complaint membership services was resolved on Jul 22, 2019. Thousand Trails has an average consumer rating of 1 stars from 152 reviews. Thousand Trails has resolved 2 complaints.
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  1. Thousand Trails Contacts

  2. Thousand Trails phone numbers
    +1 (800) 205-0606
    +1 (800) 205-0606
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    General Information
    +1 (800) 388-7788
    +1 (800) 388-7788
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    Customer Service
    (877) 730-5935
    (877) 730-5935
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  3. Thousand Trails emails
  4. Thousand Trails address
    2 N Riverside Plz Ste 800, Chicago, Illinois, 60606, United States
  5. Thousand Trails social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 01, 2025
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