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WoodSprings Suites Customer Service

5
Complaints199
Pending9
Resolved9

Choice Hotels International, Inc.

1 Choice Hotels Cir., Suite 400
Rockville
Maryland
United States - 20850

Customer Support Phone Numbers

Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
Sat10:00 AM - 4:00 PM
Sun3:00 AM - 8:00 PM
Locations

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WoodSprings Suites Complaints & Reviews

Woodsprings Suites / Hotel manager William at Murfreesboro,TN

Pa
Jul 12, 2019

I Paul Krupit with Cobra equipment stayed at your hotel June 9-22, additionally I stayed May 19-24 there. During the stay in June I checked into a room on third floor I believe it was rm 329, tv did not work they finally sent maintenance to replace tv after several hours. One of the beds had...

Woodsprings Suites / no room for my reservation booked over a week ahead

Ca
Jul 11, 2019

I went out of state but before then I made a reservation at Woodsprings suites at the n Wilson rd Hilliard Ohio location. I was running behind driving back and called in to make sure I could checkin later in the night. The lady said as long as I got there before 8am I was fine. The room...

Woodsprings Suites / overall hotel and staff

Mi
Jul 11, 2019

We have reserved a room with this motel for a total of 8 days. We have only been here for a total of only 4 days. Out of all 4 days so far we have smelled marijuana everywhere and I have small kids with me. According to the guest rules this will not be tolerated but nothing is being done...

Woodsprings Suites / cleanliness of room

Sh
Jul 09, 2019

Blood stain was found on sheets in one of the beds. The tub was dirty. There were roaches in the kitchen and bathroom. Phone did not work. My husband and I attended the 2019 Essence Festival, and we were there from July 4-8. Each day when we came back, our room smelled like marijuana. Hotel...

Woodsprings Suites / the entire hotel

Ec
Jul 09, 2019

we arrived to woodsprings in gulport, ms on 7/4/19, as we entered the hotel it was hundreds of little bugs and giant grasshoppers everywhere.. i didn't think nothing of it cause it was outside.. so i preceded to the room, when i got into my room which was 213, 212, the room was hot, i...

Woodsprings Suites / a/c not working

Ha
Jul 08, 2019

I am in rm 318. Liberty, MO 64068. Reynolds. Been here 4 months. Many complaints, but today the thermostat broke on ac unit. Was told a work ticket will be made and it will be fixed in morning. Its 95° degrees and Im not paying a night with no ac. Ridiculous. Unacceptable. Please fix problem...

Woodsprings Suites / hotel

Ch
Jul 06, 2019

Diffently want stay at the Mobile Al hotel ever again. We had a awful experience there. To start the begining of the stay the people at the front desk was rude. The beds were horrible!! They needed to have been replaced years ago!! The 2 pillows that were on the bed was flat like one of...

Woodsprings Suites / water damage closed the location

Ro
Jul 03, 2019

On Monday, your location in Pelham AL was closed due to water damage and everyone had to leave. There was no assists provided; no one helped the residence and now today I have spoken with 3 different locations trying to get a letter for my employer. I need something on your letterhead that I can...

Woodsprings Suites / additional charges

Br
Jul 02, 2019

I stayed at the woodspring suites near fort Benning in Columbus, Georgia. I had a reservation from June 22-30. When I originally checked in I payed for what I thought was my total amount to stay there, $296.03. i was just charged today for an additional $42 and when I called to ask why...

Woodsprings Suites / unethical behavior

Sh
Jul 01, 2019

I booked a reservation on 6/14/2019 for a room for 6/27 thru 6/29 2019 at the WoodSpring Suites San Antonio I-35 North. On the day of check-in I received a called from the front desk stating that even though I had a reservation, the hotel did not have any rooms. My family and I were...

Woodspring Suites - Mentor, OH / internet & tv

Ou
Jun 29, 2019

4 Days ago we lost our internet (caused me a loss of business since I am a contract programmer.) and TV service. The internet was up in 24 hours, however, the TV is still down. We have been loyal patrons of Woodspring Suites, staying several months in OHIO, PA, FL, IOWA while conducting...

Woodsprings Suites / hotel policies I am going to iowa state hotel association where u obtain your license

Ci
Jun 27, 2019

ive been here for two months. and in thatg time am told i cant have my room cleaned because i have a dog. she is not in a cage she is my support service dog. if housekeepers are so afraid of dogs they should not be working in a hotel that takes them. my room is filthy i spoke with the...

Woodsprings Suites / roaches, lack of cleaning, fraud

Br
Jun 25, 2019

This has to be one of the worst hotel experiences ever and I travel quite a bit. I am a traveling insurance Adjuster and see many parts of the country and this WoodSprings in Bentonville Arkansas is the worse. From day one the sign outside says $599 for the month and at the front desk I'm...

Woodsprings Suites / manager attitude, roach infestation, dangerous "handyman" fixes

Dr
Jun 24, 2019

I am in San Antonio, I-35 N location, room 307. I have been in this room for about a month. I have had roaches for 3 of those weeks. Management claims they have sprayed my room 3 times, yet I am still seeing roaches on a daily basis. I say "claims" because I have asked several times, and even...

Woodsprings Suites / cameras

As
Jun 24, 2019

On June 22, 2019 I woke up to my vehicle being broken into in the rear parking lot, they busted my window out of my car and stole over 2000 dollars worth of tools. When I approached the front office about it and asked them if they had cameras that recorded the parking lots they informed me...

[Resolved] Woodsprings Suites / charged for a reservation that was cancelled

Ta
Jun 22, 2019

On may 23 . i called woodsprings suites tampa/brandon location about a reservation my ex made with my credit card for the 24th without my permission. I cancelled before the 24th reservation was to take place 24 hrs before. I spoke to the female manager on duty and she stated she would go...

Woodsprings Suites / front desk attendant

Am
Jun 21, 2019

I have been staying at the Woodspring Suites in Green, 3325 Fortuna Drive, Akron 44312 for about the past 2 months. My first day here I was checked into a filthy room that reeked of dog urine and when I told the front desk, they provided me with cleaning supplies to clean the room myself!...

Woodsprings Suites / hotel

De
Jun 21, 2019

My husband is here for a few weeks working construction in triple digit heat index. He went to this hotels website and there is a photo of a pool. He asked the desk person where it is and he said "5000 miles that way" as he pointed out the door. He said this hotel has nothing to do...

Woodsprings Suites / unprofessional management

Fr
Jun 13, 2019

Reservations were made for my most current stay (May 25 - June 8, 2019) two months in advance by calling the front desk at the Woodspring Suites Hotel in Kalamazoo, Michigan. Because of a disability I requested a first floor room and was told one would be held. Upon checking in I was given...

Wood Springs Hotel / rude and racist receptionist and manager

Mo
Jun 13, 2019

The hotel In Darien Illinois Is NOT a hotel anyone. Everyone needs to stay away from that hotel. The Mexican receptionist guy Is very rude. Is very clear that he's a racist! While checking In he was constantly talking negative about Donald trump regarding Mexicans. We didn't care...

Woodsprings Suites / assistant general manager and general manager

Na
Jun 11, 2019

This is my fourth report and no has contacted me! I am going to the BBB next Hello I'm contacting you in regards to my stay at your your Woodsprings suites Virginia Beach on May 25 and May 26 I had booked the room online for seven days however when I arrived I let your assistant general...

Woodsprings Suites / staff money mismanagement/animal cruelty with police report

Kr
Jun 09, 2019

Employees messing with money, and I have a police report do to animal cruelty from the front desk monster! I want contacted asap or I will be pressing charges! 614-743-4109. This place plays nice until the big manager comes in and they want to play clean up the booms. We were completely...

Woodsprings Suites / all

Ja
Jun 09, 2019

Gangbangers and crack heads everywhere, rooms were nasty, after I checked in I had to use a towel and mop the floor in the room because they were beyond sticky. I had to buy fly traps and swatters because the entire hotel was infested with flies and ants. I will never rent a room from...

Woodsprings Suites / woodspring suites hotel - abilene tx

Co
Jun 07, 2019

I dont know where i should send this too. The hotel is allowing employees/managment to partake in drug and alcohol usage while on the clock, renting out room under the table, management instructing employees to drink a backing soda and water mixture two hours prior to a urine analysis to...

Woodsprings Suites / housekeeping & hot water

Kr
Jun 04, 2019

We checked in to wood springs Denver airport on April 15 our room has been cleaned once to this date after I complained which I was told it had been cleaned that day I showed it to John the manager he said it would be taken care of & here we are again it's been over 3 weeks since last...

WoodSprings Suites Virginia Beach / assistant general manager and general manager

Na
Jun 03, 2019

Original email I sent General Manager Evan Verbeek Hello I'm contacting you in regards to my stay at your your Woodsprings suites Virginia Beach on May 25 and May 26 I had booked the room online for seven days however when I arrived I let your assistant general manager Jay I informed him...

Woodsprings Suites / room

Mo
May 31, 2019

We are displaced tornado victims from Dayton OH. They messed up our reservations overbooked and put us out again so we were displaced yet again after we stayed. Then to add insult to injury I checked in but went to work came back to a dirty used room. There is no "corporate" they...

Woodsprings Suites / 2305 north wilson road

Ch
May 30, 2019

I stayed in the woodsprings suite in Columbus Ohio on North Wilson Road on May 4 and checked out May 5 . I was very disappointed .. Everything looked so outdated, the bed was uncomfortable .. The bathroom Light didn't work . I called the front office and they told me maintenance was gone for...

Woodsprings Suites / stay at woodsprings suites pensacola northeast

Kk
May 27, 2019

Hello, I stayed at Woodsprings Suites Pensacola for one night I.e. 05/24/19. Room no 24 on first floor looked fine but the bed was terrible ! It was making noises even if u try to move a little bit and it was uneven ! I have stayed at numerous hotels till date but haven't seen such a...

[Resolved] Woodsprings Suites / no water

Ma
May 21, 2019

Im staying at Woodspring suites 1500 83th ave Merrillville In.46410 (219-940-5677) i checked in May 16 2019 for 8 nights will check out on May 24 2019 I reported the very first day that i did not have any hot water in the bath sink several times no one has come to fix the problem.Thank...

[Resolved] Woodsprings Suites / reservation was booked incorrectly

An
May 20, 2019

On Saturday 5/18, I called to inquire about handicapped accessible rooms at the Merrimack NH Woodspring Suites for my 75 yr old father. Had a long discussion with the reservation specialist regarding the specifics of the handicapped accessible room. She said it met the ADA standards. I...

[Resolved] Woodsprings Suites / taking money off my card

Lu
May 20, 2019

This has been an ongoing probelm between the property and third party Booking.com. Money was taken off my card after a cancellation. The property cancelled my reservation and waived the fee. I have the email. My room was reserved May 2nd but I cancelled because they said they could not...

Woodsprings Suites / woodsprings suites charleston airport

Ny
May 14, 2019

I booked my reservation on May 9, 2019 for a two night stay arriving on May 10th and checking out on May 12th through Hotels.com. Upon arrival, I was told that the room I booked a non-smoking double bed was unavailable. I was offered a smoking room with double beds for my 11 year old and...

Woodsprings Suites / manager thomas wilson

Sh
May 13, 2019

They still have not cleaned my room and it's 5 days over the 14days. I spoke with Thomas and he said he would look into it. So today is the fifth day and he relays a message that I'll be back in rotation because my roommate refused service. Well that's a lie because I...

Woodsprings Suites / cancelled reservations

Ye
May 08, 2019

On May 7, 2019, I received an email regarding a booking. This room has been booked for over 2 months. It was a book now pay later and I entered my credit card information to book the room. I received an email on the 7th stating that my room is being cancelled due to an invalid credit card...

Woodsprings Suites / refund

Je
May 05, 2019

I have stayed at the hotel on Saland way in jacksonville fl many times but the last time I was there they charged my account after I checked out. I booked my reservation for a week and then extended for another week checking out on the 14th of April. On the 16th they charged my account for...

Woodsprings Suites / smell of cigarettes and marijuana

Sa
May 03, 2019

I have been stay at WoodSprings in Waco. I have told previous Mgr-Colton night staff is staying adjacent to my room smoking all the time. He moved him away from the non-smoking rooms. I am experiencing the same problem again with the same night staff smoking cigs and pot next to my...

Woodsprings Suites / management

Ng
May 01, 2019

Night management was targeting me. Ive stayed at woodsprings multiple times in two different cities and both cities I was informed of supposed complaints. First complaint was that my service dog was barking when I informed them that I had him and they didnt give me anything to notify...

Woodsprings Suites / 28 day stay

Fe
Apr 30, 2019

Good Afternoon We have been staying at the Woodspring Extended Stay Saugus MA (Should call it 28 day stay) They throw you out for 24 hours. Regardless if you had two rooms and pay $5500. We check it on March 31st and now we need to check out on May 3rd due to a city law. Well checking...

Woodsprings Suites / service

Me
Apr 30, 2019

I arrived on 4/28/19 at 1:00 or so in the afternoon the girl that helped me was awesome but then I get to my room 320 the phone doesn't work then there are roaches crawling all on the walls but I went ahead and stayed that night i took a shower and used my towels thinking that there...