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WoodSprings Suites reviews first appeared on Complaints Board on Apr 10, 2017. The latest review Changing of daily price after booking was posted on Jun 10, 2021. The latest complaint Cleaning was resolved on Aug 16, 2020. WoodSprings Suites has an average consumer rating of 1 stars from 312 reviews. WoodSprings Suites has resolved 12 complaints.

WoodSprings Suites Customer Service Contacts

1 Choice Hotels Cir., Suite 400
Rockville, Maryland
United States - 20850
Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
Sat10:00 AM - 4:00 PM
Sun3:00 AM - 8:00 PM

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WoodSprings Suites Complaints & Reviews

WoodSprings SuitesChanging of daily price after booking

Good Morning,

I was notified yesterday by the manager from the Woodspring Suites located at 2619 N Loop 1604 E. San Antonio, TX that there had been an error in their advertised daily price of $50.00 per night for the Non-smoking Double Queen Suite.

My Reservation was made on June 5, 2021. I made several consecutive reservations at that advertised price as I am relocating as a Federal Employee for the United States Air Force.

I was informed that I would only get the aforementioned price for the first week but would then be charged the new $57.00 per night.

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    WoodSprings SuitesHotel general manager

    I spoke with the general manager weeks before coming to this hotel from Texas to work a month. I explained to her over the phone that I get paid housing every Friday. I got there on may 18th and paid. The following Tuesday I was told I need to pay again. I should have paid till that Friday may 28th When I spoke w the general manager she told me she did not recall having that conversation with me. I paid again but only up to the 27th checking out on Friday may 28th because there are no more rooms available. My recite shows me needing to book there until June 26th. I was pretty much kicked out today with no where to go since everything is booked for Memorial Day weekend! then charged 45 dollars for I'm guessing late check out. I work healthcare from 6p-6:30 am. The general manager was very rude about the situation she messed up!

    Hotel general manager
    Hotel general manager

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      WoodSprings SuitesRip-off

      It is truly ridiculous how hotels are price gouging those of us in need of decent shelter for the money we spend. These people are taking advantage of the less fortunate, especially when our choices are limited, by jacking up their prices. I ran out of options and had to check back into Wood Spring on Katy Freeway 77094. The first time they screwed me by not compensating me after being in a cold room for 3 days. This time, the microwave rust inside of it and yet again, the room phone does not work. I paid $346 plus change for 7 days. Add that times 4 weeks and it will total over $1, 345. This is robbery especially when they offer nothing but a room. I cannot afford this and Wood Spring should offer some kind of compensation. Some fairness would be nice for almost $1, 400 a month just for a room with a full-size bed and no comfortable chair or sofa to sit on. This is BullS**t.

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        WoodSprings SuitesWood springs suites

        The location in Arnold Missouri is very poorly run, takes forever to get your room even after check in is at 3:00. The manager walks around with an ego and just act like a jerk when in reality couldn't manage his way out of a paper bag. A lot of rift raft hanging around, it's pretty scary location. This location isn't about customer service at all it's about the manger having power. Typical of his personality

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          WoodSprings SuitesWasher and dryers

          The washer at this wood springs, gorege town, tx take your money. I put money into the washer and push start and they didn't start, the washer also don't fill up to the level it shows on the lid, it only fills half way. The dryer will not dry your clothes. No matter how much money you put in the dryer will not dry your clothes. It cost me $12.00 to dry two loads of clothes. I tell me you just care about money. I was not refund for the amount. Please fix your washer and dryers. I like staying here at wood springs, but your washer and dryers are junk.

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            Apr 08, 2021

            WoodSprings Suites — Woodspring employee sex with my wife

            San Antonio Texas Woodspring suites south access i35 south. We have been staying at this motel for 6 month...

            WoodSprings SuitesService and cleanliness and prostitution

            First of I had to clean my own room upon check to find damage and drug paraphernalia. Sencond I was approached my several guests asking me if I was a prostitute. Thirdly hotel manager called me a drug addiction locked me out my room blamed me for damage and kicked me out a day early. Last but not least there was a 250 fee charged to my account. I would like some resolution to my inconvenience of having to find a hotel room on a saturday night

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              Mar 13, 2021

              WoodSprings Suites — Wrongfully evicted. Uncleaniness of the building and room. Stay really rude

              When I check in Feb 10th, 2021 the room was filthy. I was to tired from moving everything in and really...

              Mar 07, 2021

              WoodSprings Suites — Smoking weed on non-smoking floors

              People smoke weed on floors that are non-smoking constantly. Very annoying that management doesn't do...

              Jan 18, 2021

              WoodSprings Suites — Manager

              Been staying at Woodspring Suites off of Pat Booker in live oak Texas for about a month my wife and I and my...

              Dec 30, 2020

              WoodSprings Suites — Front desk worker

              My family and myself are staying at Colorado Springs location a gentleman at the front desk harasses u...

              Dec 04, 2020

              WoodSprings Suites — The manager John

              I would appreciate someone from your corporate office to call me first thing in the morning. [protected]...

              Nov 25, 2020

              WoodSprings Suites — Discrimination, service of room

              Today's Tuesday, November 24 I was locked out of my room yesterday November 23 came down to let them...

              Nov 03, 2020

              WoodSprings Suites — The manager was drunk

              So I was waiting in the lobby for my wife to let me in when a lady approached me very loud and aggressively...

              Oct 23, 2020

              WoodSprings Suites — Didn't stay but was charged 352.00

              NEVER STAYED AT THIS HOTEL BECAUSE IT WAS FILTY. FROM: Lemuel N King 2471 W Edgewater Way...

              Oct 23, 2020

              WoodSprings Suites — Left out in cold a employee

              This is Michael L Parton, requesting to speak to Anudra I have issues the way I was fired an mistreated and...

              Sep 03, 2020

              WoodSprings Suites — No refund

              On thursday 8/13/2020 I checked into the woodspring suites in texas city tx for a 1 week stay. They billed my...

              Aug 16, 2020

              The complaint has been investigated and
              resolved to the customer's satisfaction
              WoodSprings Suites — Cleaning

              I had to buy my own cleaning supplies to clean my bathroom. I took pictures and showed the really nice lady...

              Aug 07, 2020

              WoodSprings Suites — Everything about the hotel

              Cockroaches everywhere. People doing drugs. Seen a guy come out of his room with a crushed up powdery...

              Jul 12, 2020

              WoodSprings Suites — Product and service

              We booked TWO rooms for a last minute family vacation and there were multiple issues. 1. $150 deposit on top...

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