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WoodSprings Suites

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Customer Service

1 Choice Hotels Cir., Suite 400
Rockville, Maryland
United States - 20850
Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
Sat10:00 AM - 4:00 PM
Sun3:00 AM - 8:00 PM

Complaints & Reviews

Everything about the hotel

Cockroaches everywhere. People doing drugs. Seen a guy come out of his room with a crushed up powdery...

Product and service

We booked TWO rooms for a last minute family vacation and there were multiple issues. 1. $150 deposit on top...

Getting kicked out and the manager being racist

I've been renting for 3 weeks now and on my 4th week (07/10/2020) I tried to go pay for another week and...

Chargers for pet

I am reporting a charge for pet fees billed to me fr ok Woodspring in Alcoa tn. I stayed around 5-31-20 to 6-4-20. When I booked room For 49.99 pet note with one 10 lb pet no-one ever stated that the pet fee was 50.00 pet note for a pet. How absurd! I have stayed at woodworking suites all over and paid fee once! Called manager stated in I will have to let clerks to let guests know. Never again! So disappointed with no disclosure of this very important fact. Paid more for pet fee than the room. Please respond

  • Updated by Linda slawinski · Jul 07, 2020

    Never paid a pet day pet fee in all my stayed at woodspring suites I won't stay at any of your suites if you have changed your policy no-one ever mentioned this when booking

Poor security, horrible employees very dangerous hotel

This is the most disgusting, horrible poorly run hotel that I have EVER stayed in. The staff is awful and...

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Manager and on site security

The general manager her name is Amber she is very rude she is very inconsiderate she picks and chooses who...

Sharonville Hotels

Poor service / refund / I didn't stay at hotel

I drove 2hrs to Woodsprings Suites located in Forest Hill, Texas off California Parkway. The website looked...

Forest Hill Hotels

No help for demagnetized keys

I came in on my last night from work to find my key cards were inactive. I called all applicable numbers and lines for assistance from 1030 to midnight and couldn't get ahold of anyone! I had to sleep elsewhere for night I paid for at WoodSpring Suites! I came back in the morning and was finally able to get ahold of someone on the phone. The "night manager" shows up 30 minutes later and was so non-chalant "well that sucks, I guess you could take it up with the manager". At a minimum, they should refund me the final night of my stay!

No help for demagnetized keys

Staff room

It's crazy how I spend money to stay here when I check in it was so un professional girl was cleaning...

Hotel refund

We paid for my daughter brittany burdine to stay at the woodsprings suites rivergate at 122 liberty lane nashville tn 37115
She as paid up to stay through saturday night and check out on sunday.

Over 466, a guest was visiting her and would not leave so they put her out also,

I asked for the money to be refunded back to my card for thursday, friday and saturday. Since she was told she had to leave. Who do I need to talk with about this? Any help would be appreciated.

Teresa patterson



I have made reservations at wood springs in Shelby North Carolina a few times. Everytime there have been...

Held my stuff

After my stay the manager had told me my kids damaged the floor with nail polish . Had left and realized I left my stuff there including my kids social security numbers and info and told me I can't have it until I pay the damage fee which is ridiculous


This was the worst hotel I have ever stayed in. The customer service was absolutely horrible. At check in we...

Assistant manager Charged my debit card without my consent

The manger chargers my card without my consent and is never at the front desk totake care of the customer...

credit card overcharge

stayed here in room 110 from September to Feb and checked out on Feb 4th 2020. additional charges showed up...

Whitestown Hotels

Your hotel will not refund me for services not rendered

On the 28th of February, I was traveling from Texas to Louisiana and decided to stay in Shreveport because I...

Charging 260.0 for no reason On a card that was not even authorized to be charged on.

I stayed at the Woodsprings suites South in Fairdale Kentucky. Everytime we cooked our fire alarm would go...

Harassment about TV volume at NIGHTTIME ONLY

It's extremely loud during the daytime. This hotel is next to Interstate 475. Cars roar in with boom...

clean, comfortable, affordable, nice staff

I have stayed at the WoodSpring Suites located at 1934 McCoy Road for the past six months. I recently...

Belle Isle Hotels

Unauthorized Charges / Not Repair Peephole - Unfit for Staying

I stayed for a few weeks. Housekeeping came in my room on a non-scheduled date. Maintenance/FrontDesk/Manager...