Thousand trails / equity lifestyles has bought out outdoor world. Over the past 4 years we have seen the dues go up and the quality of the campground facilities go down. They have started selling encore, a zoned membership. However, the old outdoor world customers membership fees keep rising. I believe they are trying to force the ow members to give up their membership in favor of the new encore, which is cheaper. Encore doesn't have the same benefits as the ow membership.
The complaint has been investigated and resolved to the customer’s satisfaction.