The Pep Boys reviews and complaints 1
View all 550 complaintsThe Pep Boys - Repair
Took my car in after stalling across the street from the 2220 W International Spee, Daytona Beach, FL 32114 location; They presented me with two options give the care a full tune up and change the alternator, belt and idler pulley or do the tune up and camshaft sensors and it would be drivable. I chose the drivable option because they assured me it would be good to go and down the line look into doing everything else, but that it was not needed for it to work. Once they installed what they said would make it drivable I got the keys back and started driving in the parking lot and before I could reach the stop sign to drive out onto the road the car stalled again and shook horribly. I backed up and parked it again and proceeded to go inside and let them know the car did the same thing. They now have stated that it is a sensor in the transmission, and they cannot do anything about it unless I pay to replace the whole thing. My husband got in contact with them asking why then we were told it would be drivable and had us pay when it in fact is not drivable. They stated the problem occurred after I drove away with it, but I was in full view of their reception area because it is all glass, and the car would not make it out of the parking lot. I am also sure if they have cameras facing the parking lot you can see that I do not make it far and promptly re-park the vehicle and walk back in. We paid $567.87 after military discount to have the car be drivable and it did not make it far and now, they are stating it was something I the customer did. Occurred today 12/8/2023.
Desired outcome: Some kind of refund as they assured me the car would be drivable with this option and I could not even make it out of the parking lot.
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