The Pep Boys
United States - 19132
|Mon||7:00 AM - 10:00 PM|
|Tue||7:00 AM - 10:00 PM|
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|Fri||7:00 AM - 10:00 PM|
|Sat||7:00 AM - 7:00 PM|
|Sun||7:00 AM - 7:00 PM|
|Mon||7:00 AM - 10:00 PM|
|Tue||7:00 AM - 10:00 PM|
|Wed||7:00 AM - 10:00 PM|
|Thu||7:00 AM - 10:00 PM|
|Fri||7:00 AM - 10:00 PM|
|Sat||7:00 AM - 7:00 PM|
|Sun||7:00 AM - 7:00 PM|
I took the truck, because the A/C was not working, I am an older lady, and I don’t know anything about...
These are very vicious complaints, but nobody is saying where these horrible things are happening. I can completely understand how horribly things can go wrong in the auto industry in general. Its up to the service managers to do a tremendous job in customer satisfaction. I'm sure I will be bombarded with negative feedback for what I'm saying, but it's obvious when companies are having problems, which is why so many changes are being made. I am and always have been 100% customer driven, working 60-70 hour work weeks, on I won't lie, a halfway decent salary. I went from 300 lbs to 175 lbs literally working my way up the company. I'm by no means a stupid person, I don't waste my life with anything, especially my career. You need to understand, things happen with cars, unless your complaints are 100% directly related to a horrible incident at a particular location, you need to be careful where your directing your words. Unless you work for the company and are the president's right hand many, don't make assumptions. My location is on a very busy road surrounding several other auto dealers, repair facilities, quick lube locations, but my garage always seems to be that much busier, which all has to do with complete customer satisfaction. For obvious reasons I will not reveal what location I'm running, just hope you find us one day so we can show you what auto repair from Pepboys is all about. I know ill have skeptics thinking I'm paid so say what I say, or I'm some bored exec surfing the net... but if we're what you say we are, we wouldn't do that anyway... once again, in future posts, give a state, location, store number, something not too revealing for obvious reasons, but maybe some other managers are doing what I'm doing and caring about you and your vehicle. Have you ever driven 45 minutes for an auto repair even though you didn't have to? Paid less for the same exact thing? My customers have and do all the time for a reason. Imagine typing in a search engine your companies name and finding what I'm finding. Its human nature to be evil, completely understandable, but it's not everybody. Once again, let us know which places are doing wrong, be specific with what went wrong and why and your somewhat unbiased recollection of what went wrong and how it was fixed.
I purchased a Baja 50cc ATV four wheeler from Pep Boys for my son. That was the worst mistake I have ever...
PepBoys they are horrible! I had to go back to their Newhaven CT twice for not knowing how to fix front end knocks and didn't even put in a battery I bought. I immediately had to bring my car to their Staten Island NY garage for something that should have been fixed at pepboys CT. and my car has been there 5 days now and they can't tell me when I will get my car back. They are the worst! My suggestion to anyone is don't bring your car there. The level of incompetence and poor customer service is the worst that I have ever seen.
Last Monday (Aug 25th 08) I went to Pep Boys to have a Truck Tool Box installed.
I left my truck at Noon, said they would call me when it was done, I live across the street from this Pep Boys, here comes 3PM, thought it would be done by now?.
They hadn't even touched my truck, still sitting in the place I left it! I said it has been 3 hours and you haven't even touched my truck, they said it would be another 30 minutes before they could get my truck into the bay.
So I told them to give me a call when it was done.
Here comes 4PM and guess what my truck was still sitting there!
Boy was I pissed at them, I said 4 hours and you haven't even touched my truck!
They were taking customers before me, I was pissed! Nobody seemed to care about my situation, they could have cared less! I said give me my keys I'm out of here, they couldn't even find my keys, no name on the attached tag!
I had to find them myself, went out to my truck and threw all the attached service records etc. on the ground and got the *** out of there!
I'll never go there again!
Took my 2001 Toyota echo to Pep boys for an oil change and they overfilled the car potentially causing damage to my engine. The car only has a capacity of 3.7 quarts yet they billed me for 5 quarts of oil! Even Jiffy Lube only ever had the balls to charge me for 4 quarts of oil!
I won't dare let them touch it to drain the excess oil -- have read to many horror stories from people on hear who've gone back for re-work only to have their AC or something else mysteriously and "coincidentally" go out. What a crock of a place - no wonder they're going under.
I have been in this store or on the phone approximatley eight times in the past week to order rims for my trailblazer, the first rims i picked i was told they wouldn't fit my truck so i switch to the approiate ones for my truck so i thought.I go there 8:00 this morning first customer in the store to have the rims installed after 45 minutes im told these rims wont work.Two hours later my truck comes out looking no different then when it went in why? because someone screwed up along the way and they were not the right rims.I have a hard time with the fact that with the way the economy is that pep boys can afford to pass on almost a thousand dollar order.My family has had an account with this company for years lets just say they lost great customers, word of mouth goes along way as far as where others choose to go I WONT BE RECOMMENDING THIS COMPAY TO ANYONE!!! I would appreciate a response that my complaint has aleast been acknoledge or i will be taking another step to the better bussiness bureau on such a poor excuse for an automotive store who is suppose to accomadate customers.
I took my car to pep Boys to get a free Brake Inspection, They had told me that I would need
new rear brakes, Master cylinder, two new tires, and to repack the barings. I t would cost $450.00 verbal estimate. No written estimate was given to me, they told me that my car would be done that Friday.
I called it was not done now it would cost another $100.00. Then on Saturday I was told it would need a Mastercylinder and it would cost another $100.00.
I had to miss my mini vacation with my son and he was disappointed. It was not right all customers should be given a written estimate, something to fall back on when this type of business likes to play around and not tell you the whole story.
I purchased 4 new tires on 7/19/2008 at a total cost of $824.50. The incentive was to purchase three and get...
Patchogue N.Y. went in for 4 tires on Tuesday, when I went to pick up the car they said 1 tire had a hole in the side and had to order a new one. So they put 1 different brand tire on, ok. Than when I got home I realized that they ruined the rim. Just had the correct tire put on tonight and they said they would look for a junk yard rim to replace it. Ok. when I went outside to leave I saw the lower body moldings popped out and cracked from putting the car on the lift improperly also dragged the greasy air hose across the top of the car scratching the sh-- out of it.
I've just now read a lot of the pissed off at Pep Boys reviews. What can I add. I only wish that I'd read them before wasting money on a repair that wasn't necessary. The only thing that I can say about Pep Boys is that it's a good place throw money at pretend mechanics on your way to hiring a competent one.
My problem was a stalling car. It seemed like a problem that even the most amateur mechanic ought to diagnosis. After spending $140+ and making two trips to have them correct the problem they suggested that I take it somewhere else. The car of course broke down for good a few blocks after leaving Pep Boys. Then I had to pay for a tow to my dealers on top of the actual repairs on the fuel pump. You'd think that even the stupidest mechanic could check the fuel supply when the car stalls. Well, I now have a new set of plugs that probably weren't necessary. Maybe changing plugs is the only thing they know how to do.
On April 18, 2008, my F150 broke down and was brought to a Ford Dealer who I had used previously used to...
Back in January of 2008, Ricky and I had our 1987 Pontiac Fiero GT into the above PepBoys location for a tune up. They did the tune up, and inserted a new alternator and battery, which seemed to be sufficient, but after this, the car would not start intermittently. In May of 2008 (Three weeks ago) we had the car back into PepBoys for the same issue, in which the car would not start at all. This was occurring especially in damp, rainy and/or cold weather, so we wanted this taken care of. They inserted a new battery and alternator again, but this time unbeknownst to my spouse and myself, they failed to install the battery properly, and we wound up having to take the car back into the same location 4 additional times!! Each instance, they insisted nothing was wrong, because they were able to supposedly start the car. The problem was, that this issue was taking place first thing in the morning (At 5:30PM EST), as Ricky is trying to get into work, so we're getting frustrated over this. Upon the 4th time (June 12, 2008), Ricky is soo distraught, that I began to handle the matter, and when I spoke with the managers (Jose Gonzales and Mike Knowles) Mike did nothing but act condescending to me, telling me that they found nothing wrong with the car, telling me things like, 'the car is old', and that 'they don't make the car anymore', treating me like I'm a dumb female!! I refused to be treated like this, so they relented to having the car in their care for the next couple of days. On Saturday June 14th, we receive 2 phone calls from PepBoys, (7:46 and 8:16 AM EST) but they fail to leave a voice mail message!! When I contacted them again, I spoke with Jose, who informed me, that they had 'finally' found the issue, and that it was 'discovered' that the battery was not installed properly. Apparently, when they installed the battery (According to Jose) there was some type of felt/foreign object between the battery connector and the wiring. This resulted in the constant failure of the car to start first thing in the AM. Funny thing is, that when Ricky told them that he spoke with management on this, he told them that the Fiero Store stated this very thing could be the issue with the car, but they brushed him off. On top of all of this, when Ricky attempted to contact the store, he is told the manager is not available, and treated rudely. After getting 2 voice mail messages that were incoherent, my husband decided that I should be the one to talk with ANYONE from there. (Trust me, he's soooo upset, he might say something he doesn't want to.) I, being the diplomatic one (LOL) contact the store and insist on speaking with the department/store manager, and lo and behold, I get Mike, the very one who treated me like a dumb female!! I proceeded to let him know how disappointed we were with the quality of service we received, the lies, the double talk, and that my husband will be getting the car as soon as our complex finishes the paving job they are doing. I further tell him, that we have reported him to the PA attorney general, and that they will be hearing from our lawyer.
Then, I hung up on him!!
About 24 hours later, we get a phone call from the store manager, Jose/Joe or whatever he calls himself. He continues the bull****, but even has the nerve to add, that they had people working on the car for multiple days, up to 4 hours at a time, but they can't find anything wrong with it. He also acknowledges that we have threatened to sue them, and 'wants to make it right', to which I respond, 'Do your job!' I further tell him, that I found it very despicable to be treated like a dumb female, to which he apologized, and I named the culprit, Mike. I then mentioned how they damaged my husband's car, by breaking the key off in the trunk lock, to which he apologized, and replaced it, but I stated that it was still despicable. I also said that even if the electrical system is the issue, they should have people competent enough to handle electrical systems of cars like my husband's. I further said that if they truly want to make it right, to compensate us for the time we both lost from work (My husband 3 days, I one.), and also for the car rentals. He said that he couldn't promise anything, but if my husband came into the store, something could be worked out.
After nearly a week or more, I get a phone call from Dan McDonagle (?), who is the District Service Manager for this store. He proceeds to act very arrogant with me, he says that Jose and he had been in contact the entire time our car was there, (I found to be untrue, since if this was the case, I would have heard from him a lot sooner!!), says that they "offered us a second opinion opportunity", but we said no, to which I responded that was NOT true, but I stated for them to "Do their job!", and I also said to him, that if/when we choose to seek a second opinion, it won't be from anyone they recommend, because it is suspect. I further tell him and Jose of the disaster that took place when we used their complimentary towing, in which the tow truck operator nearly wrecked the car!! Finally, Dan further makes it sound like Ricky and I are lying about the situation, to which I responded that they were the ones not being truthful. I also stated to him and Jose, that the problem didn't start until AFTER the first battery and alternator were installed, and that we suspect inferior parts are being given to their customers.
Out of all this, the only person who has given us any real or honest information is a mechanic from another Pep Boys named Joshua, who mentioned something concerning a possible "parasitic short", which is slowly draining the battery.
These people are real idiots!!
As of this moment, we have filed a complaint with the PA Attorney General's Office, and would love to hear from an attorney.
BEWARE OF THIS STORE!!!
Do NOT let this company scam you after offering a sale price. I have, repeatedly, put them on the line over the "miscellaneous shop charge" and have refused service once being told that they will apply it.
If people do not complain, they won't get rid of the charge. A sale price should INCLUDE the miscellaneous incidentals like a dab of grease, a little spring that is a routine part of the job, a bolt, etc... Nothing about the way they add this charge is ethical.
And why do we take this company's bull and still go back? Because they are one of the few who does service on the weekends when we are all off.
Let me also add that Pep Boys' labour rate is now flirting with dealership rates--I have gotten several DEALERSHIP oil/transmission/coolant changes that were LESS THAN Pep Boys.
Consider a change when possible. There are other operations doing walk-in service cropping up everywhere. Patronize them because they're most likely starving for some of Pep Boys' customer base.
I RESENT THE "MISCELLANEOUS SHOP CHARGE"!!
Pepboys has to be one of the most poorly run companies in the auto industry. So here are some tips to avoid being ripped off.
1 - Don't go there
2 - Never go there
3 - Don't even think about going there
They sell a maintenance package for $39.99 which is only an oil change that you can get from Firestone or Goodyear for $19.99. The Pepboys maintenance package is a $9.99 tire rotation and a $29.99 oil change. Do the math: when you add that up, its less than doing the package services. How crooked is that?
Watching them in the service department is akin to watching sausage being made, you just don't want to see how its done.
This company is at the absolute bottom of the food chain in the auto repair industry. Get your cleaners and sale items there, but never let them touch your car.
Purchased A Torin 3ton garage combo set (floor jack and stands) on 1/6/08. Got it out over the weekend to use...
Pep Boys gypped me out of $75 and I want my money back. I took it there for computer check because my engine light was on. I wanted to know what was wrong with my engine. They said they would put it on the "machine" and tell me what the matter was.
All I got for my money was I needed four new tires and I needed to replace my belt. I asked about the engine light. "You need a catalytic converter. We don't do that repair here."
"Well, what about my doom light that stays on or the car door 'open sensor' when all the doors or shut draining my battery. What's causing that? And I have to replace the coolant in my overflow tank. What's causing that?"
He just looked at me. And went back to where my car was.
Later, someone else came and told me my car was ready. On the way home, I kept hearing a ping under my hood. Checking up under my hood, I saw they left a rag. Next day I consulted another garage was I told I needed a water pump that's why I had the noise under my hood and was loosing fluid.
Pep boys personnel are not very courteous either.
About a month ago I went to a PepBoys store to buy an K&N air filter for my JEEP because a friend told me about its efficiency. I got the air filter and place it in my JEEP. Some weeks past and I buy another for my BMW and I notice it is purple so I ask the attendance in Advance auto if all K&N filters are purple? He said yes. I told him that I got one from PepBoys and it was white. He said that some body has change the filter and placed it in another box. So I went to the Pepboys store and they told me that since I throw away they receive and did not complain in time they could not help me. I ask to speak to the manager but he has been away from the store for some weeks now, so the assistance manager has my name written down so the manager will call me. After two weeks I am still waiting. This store is in Puerto Rico on highway 167, Bayamon.
This spring my wife and I planned a visit to Arizona. She took her 2000 Saab (70k mileage/well maintained) in for a safety check, advising that we would put on 1500+ desert miles. Two employees signed off A OK. The main radiator hose turned out to be old. The hose blew, car overheated, blown head gasket. Early end to vacation and $3, 000 in repairs and another $6-700 in transportation and car rentals. The certified mechanic in Tucson was livid, stating no way this was looked at and they don’t at least suggest a $35 hose!
When I went in to speak with the manager, get this: he tells me the Bureau of Automotive Repairs has forbidden them from recommending anything be replaced unless they can see it’s already broken! My long-time mechanic says that is nonsense. So we have to file a claim.
I went to Pep Boys early in the morning today (June 3, 2008) for my Honda Accord service for oil change...