Brought my car in for an alignment. They said they could not do the alignment without replacing the brakes. SO I had to leave that night and return several days later so they could order parts. Car made a horrible clunking noise on the way home. At home I checked and had 5 lug nuts on one wheel (all of them) that were finger loose. Although I had made an appointment (the first of the day), they still had not touched it several hours later when I called for an update. They were apparently befuddled when they encountered rust on the brakes, so they turned to two ball ping hammers, which of course bent the bake parts making them permanently engaged. After all that it turns out they had ordered the wrong parts, so I went away with no alignment and now permanently engaged brakes (they did finally disengage once the pads wore down enough). Their final offer was to offer me two free oil changes - yeah right, they almost killed me changing a tire, I would not let attempt anything as complicated as an oil change!