The Pep Boys reviews and complaints 2
View all 550 complaintsThe Pep Boys - Tires
I bought 4 cooper Adventurer All Season tires on 9/25/23 installed on 10/03/23. I noticed on 10/25/23 coming out from a store that there was a small bubble on the side wall tire. I called Pep Boys and told them about the defect, and they said they would look at the tire. I brought it up to the store and they would not do anything about it, they said I should have bought road hazard insurance which he tried to sell me. I did not hit any potholes which he was claiming I did. I only drove 410 miles and I'm stuck with a defective tire; He was extremely rude and told me to go wait in the parking lot after I didnt but insurance
The Pep Boys - Repair work
I took my Dodge Grand Caravan in for service on 2/01/23 because my check engine light was on, they told me I needed an oil change when (I just had an oil change on 1/18/23). He claimed the I also needed a leak detection pump. The total cost was $650, they also threw in shop fee $35 and pepguard warranty for $36.44 without telling me. The next day my light came back on, I brought the van back only to be told it would cost me an additional $407 for another part. I refused to have to payout another $407 for work that should have been done properly the first time. They ripped me off.
Desired outcome: I want a refund for the bogus charges
Ripoff
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