The Pep Boys reviews and complaints 1
View all 550 complaintsThe Pep Boys - False advertising, overcharging
I scheduled service to replace a headlight bulb. The pepboys website quoted 20.00.
I get there and am told it's most likely going to be 300.00 plus labor.
I end up paying $128.31 for the 20.00 headlight.
Absolutely livid.
Do not tell the customer 20.00 online then charge 6x that. I seriously feel like I was just robbed.
I deserve a refund because it took them 15 minutes to put in a 20.00 bulb.
Claimed loss: $100.00
Desired outcome: Please return my overpayment.Thank you
We have received your comment. Thank you!