The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
The Brick/ge Fridgewarranty

I purchased a GE fridge 4 years ago from the Brick. The sealed system failed 3 months ago and I cannot get my manufacturers warranty honoured. The Brick has offered me a fraction of the cost of the fridge as a credit at there store. I talked to GE directly and they have no record of issuing any credit or even a request from the Brick for replacement.

I have issued a complaint with the BBB and am trying to get my warranty honoured, however it is fairly obvious that the Brick just wants to give me a fraction of salespersons commision and have me buy a new fridge at my expense in stead of helping me get my warranty honoured.

I would advise caution in buying anything from them and will not be shopping there ever again myself.

Responses

  • Bu
    Busy Jenny Oct 15, 2009

    The manufacturers warranty on a sealed system for this fridge has expired as they only offer limited terms. On any fridge the sealed system is only warranted for two years max. This would be one of the reasons The Brick Salespeople offer you an extended warranty. There is a reason manufacturers only offer you a one year warranty. The Brick is trying to be helpful by offering you a credit and its definately not part of the salespersons commission as there is very little mark up on appliances and electronics. The reason GE has no record of it is because they would never validate such a claim. Maybe next time, truly listen to your salesperson when they try to explain the extended warranty to you. It is not a scam as most people think! Especially now that they offer the Full Circle Value Back. Check it out it may be worth your while next time!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.