Raymour & Flanigan Furniture
reviews and complaints

I purchased a dining set with a 5 year platinum protection plan. The table, which is used about 4 months out of the year, has been peeling on top. Last year the company sent out a repairman who told me this table, made by Signature or Ashley Furniture, had been having problems. He told me to call every time it happens and to put a thick cover that doesn’t move around. I did. The same thing happened. I called to have it repaired again and was told it couldn’t be repaired. I would have to replace the table top, pay approximately $80 and it would bid my protection plan. I find this unacceptable. My warranty said it covered everything.

Swivel chairs are broken back of couch sewed wrong salesmen said contact customer customer service first time we sat on the furniture that was way more than there 3 hour window do not do business with these people our salesperson was Robert Bunnenberg stay away Farmingdale store will not give me the managers name and number doesn’t answer took their platinum furniture protection plan which just moves you to different extensions I strongly urge anyone considering buying furniture from them to go elsewhere as this is a scam

My wife and I purchased bedroom furniture 14 months ago, we just did a reselect because the finish was peeling off, we were told that the platinum protection plan that we bought for our furniture that was a 5 year plan cannot be transferred over to the new furniture. I paid it for a 5 year plan, I only got 14 months out of it. Their furniture is made of inferior material and the customer has to pay for it. I remember when Their name meant quality. Last time I buy from them. Was looking to buy more furniture. Macy's here we come.

JR

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Shopped on line for foam mattress. Site provided sale for queen at $499 with 3 locations near me. Visited Deptford on 7/24 and was promptly approached by staff, I told her I was there for sale and wanted to view mattress only - that on line queen was $499 but I didn't remember name but product started with "BE" and was memory foam. She searched her lap top but said nothing came up like that and proceeded to show me several types. The first being one with adjustable head and foot mechanism which I said that I was not interested and only wanted a mattress as my box spring was in good shape. She showed me 2 other types but never the one that I mentioned was on sale and there to see. So, I decided on the Purple brand which was 3 times more expensive the that which was on sale. Then she told me she forgot to mention that the Purple came with an adjustable head only mechanism. I told her that I didn't need that and that my box spring was adequate. She informed me that the head adjustment unit was part of the package and no price discount if not wanted.

I feel as though I was manipulated to a higher priced product and worked down in price ranges RATHER THAN beginning with the item that I wanted and showing me upward pricing of product quality.

Not very happy with sales technique.

i purchase a protection plan for a sofa and love seat. an agent did not tell me that when i purchased the protection plan i will have to pay a redelivery fee. the sofa ripped after 13 months of gentle use. the love seat 11 months of purchase. They replaced the loveseat now they are asking for a redelivery fee of 90.00. i think it is unfair that the item has to be replace and i bought a protection plan. other business don't charge you a delivery fee when you purchase a protection plan.

my name is rodney walden

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Purchased this along with a loveseat and ottoman in brown. At no time did the salesman state that the purchase would be non-refundable. It wasn't until I returned home that the receipt so reflected. Shortly after receipt of it, a wood creaking noise was heard on one side which progressively worsened. My complaint was ignored and, therefore, I lodged a complaint with our state's consumer protection department for its violation of our state's law prohibiting the non-return of defective merchandise. After considerable back and forth from its legal office's clerical staff, eho made various legal assertions that she was unqualified to make, it was agreed that the reclining loveseat would be picked up and a check, allegedly, would be handed to me by the pickup driver. I then decided I might exchange for another, but there was none in the color I wanted. I then requested a $200 credit, which was the least it could do, which it agreed to, but it came with numerous caveats (including no repair) as well as insulting me by stating that my communications were "demands." I would not acquiesce to its "demands" and its house lawyer ignored me. This is a company business which puts its reputation, which is poor, before customer satisfaction. Even though I have bought all of my bedding and other furniture from it in the past, I will NEVER purchase from it again. Instead, I will purchase from Bob's which does put its customer before its reputation.

I bought a sofa about 7 months ago. The sofa starts showing separations and tears months for which I requested Raymour Flanagan to provide service. A technician came to my home to take pictures however a day after a women from Raymour called to tell me that they cannot do anything. The sofa is still under warranty. I requested to replace or give me a credit so that I can buy something stronger sofa. However they refused to provide anything. The customer services was bad, the lady was rude and unprofessional. I’m really disappointed. I have a copy of the warranty, and it’s legally binding.

I looked up a sectional that I like on line and the ad showed that it was on sale $3144.87. It also stated that there was 15% off of all purchases over $2500 that would be applied at checkout. When I went to the showroom, I was told that there was no sale, that the price listed was the 15% off. The sales manager stated that he felt that this was a "bad marketing tactic", but that there was nothing that he could do.

I feel like this is almost a bait and switch to just get people into the door. It is definitely false advertising, and when your own sales manager is believes that the tactic is misleading you know that you have a problem.

Inferior product. Peeling leather, dye coming off after < 3 yrs of ownership. Purchased Platinum plan claim was denied as it doesn’t cover “peeling”

This should not happen to a set on this vintage. Even worse, your sales people lie about what is and isn’t cover. Realized my platinum book with the details are fully written in Spanish and language I do not speak. Given the money I’ve spent over the years with this company and the poor treatment, You will not get another dollar out of me.

We bought and $8000.00 dollar couch. Of course we told them we have pets so they said the protection plan was important. They swore up and down that all of it was covered, because it was THEIR protection plan not farmed out to anyone else. Of course had an issue and its all [censored]. Of course it wasn't covered, brand new couch, paid in cash. So I will call the store and call out the salesman.

John Mcnaught, stop telling people its all covered, it's NOT. I want my money.

Our $2,000 dollar recliner stopped reclining within 1 month of purchase date. I thought it might be a loose wire, so I checked all the wiring clips, and all were tight and green light on the motor was green. The switch worked for the rear recline feature but not for the footrest. When this information was relayed to the customer care team, they told me this required a service technician to come and fix the problem. With the information that all wiring clips were in good condition and the motor light was green, Raymour sent a technician to my house to fix the problem or so I thought. To schedule the technician, it took a month and a half. It should also be noted that due to an unforeseen accident due to weather the technician was also delayed another two weeks. The technician performed the exact testing that I did and said need a new motor, will probably take 2 weeks to complete. (This motor could have been ordered prior to the technician coming out and I performed the initial diagnostic with the help of your customer care team (Mid November). The technician told me customer care would call me regarding scheduling. No one called me after two weeks, so I called Raymour customer care. They told me that the parts were ordered and should be arriving in 2 weeks. 2 weeks passes no calls or emails. I call again, and they inform me that the part is delayed due to supply chain issues and there's nothing they can do. The care team informs me that the part will now be shipped on March 9. Mind you this problem began in November. They also inform me that they cannot schedule a technician to come fix the problem until MAY! This is unacceptable and needs to be addressed. I have never heard of service work taking this long to complete and Raymour and Flanigan should be EXTREMELY EMBARESSED AS TO THE QUALITY OF THEIR CUSTOMER SERVICE AFTER THE PRODUCT HAS BEEN RENDERED INADEQUATE! As a former employee and a former service technician this is managements fault as the management team should have parts on hand so that this type of thing does not happen. Then when the part is needed it should be in stock, inventoried and then reordered so that the part is always available to the service technician.

The platinum warranty is complete BS. I’ve had a leather sofa and loveseat for 3 years and dark

Brown color faded to light brown. Called the warranty department (who was actually nice) and they advised they can offer full store credit as a re-select. Thankfully we got this far. After receding this information we called and texted with the local Raymour and Flanigan store to purchase the same leather sofa and loveseat to find out it is no longer being made Bernhardt but Bernhardt themselves do have very similar leather sofa and loveseat. After seeing the similar products we felt they were close enough to start the process of the re-select. In doing so the store advised they can have the Bernhardt sofa and loveseat ordered and it would be very close ($102 off) to what we paid originally. I advised I would be down to complete the process. Once I arrived at the store and spoke with the sale associates (who advised of the price through text message) and said it’s for a re-select the sales associate became disgruntled and immediately stated he cannot talk with me and he needed to get a manager. Once the manager came she advised they no longer can get the Bernhardt sofa and loveseat (which was false) and that she needed to call the Bernhardt rep. After the manager called the Bernhardt rep she stated they can get it but it will cost 2.5x what we were told through text message which is absolutely absurd. Raymour and Flanigan is a bunch of crooks and the warranty for it complete BS. Will never purchase from them again and will be leaving this same message on Better Business Bureau and everywhere’s else in hopes to advise other customers before buying from them!

I was given a delivery window between 9am and Noon, So I made another appointment for 1:00. that afternoon. I never received call from delivery company saying they were going to be late.

I had to reschedule my appointment that delayed that event for another week. The $225 delivery charge is ridiculous for a table and a couple chairs. especially when they are not on time. I don't see anyone reimbursing me for the time I had to wait for furniture delivery.