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Raymour & Flanigan Furniture Customer Service


Raymour & Flanigan Furniture

7230 Morgan Road
New York
United States - 13088

Customer Support Phone Numbers

Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 6:00 PM
Sun9:30 AM - 6:00 PM

Raymour & Flanigan Furniture Complaints & Reviews

Raymour & Flanigan Furniture / couch purchased

Jason Heyman on Feb 8, 2019

My name is Jason Heyman and I purchased a couch 3 years ago. I spent !, 400 in this couch and I expected it to at least last 5 years. The material is peeling off the couch as I will insert pictures as well. There is a sharp piece of medal under the cushion that cut my daughters finger...

Raymour & Flanigan Furniture / icomfort mattress

Ann in West Henrietta on Jan 5, 2019

We purchased a $2, 000 i comfort mattress and one side began sinking. This caused the boxspring to break. The warrantee covered replacing the box spring but not the mattress. We had a R & F technician come out three times showing him how badly the bed sinks when sat or laid on. He insisted...

Raymour & Flanigan Furniture / damaged merchandise

Dawn Sheeks on Dec 13, 2018

I purchased a dining room set at the beginning of the month (December) and when I was putting it together, one of the seats to a chair was damaged. I called the store immediately and was given the contact information for "Customer Care". I contacted them the next day and was asked to...

Raymour & Flanigan Furniture / in store experience - employee

Krissy** on Dec 9, 2018

December 1, 2018 I visited the Raymour & Flanigan Gateway Center and had the worst store experience ever. Upon walking into the store a sales associate asked, if both me and my sister needed help and we replied " no we are just looking", thank you. We were shopping around for two possible...

Raymour & Flanigan Furniture / replacement cushions for my love seats

nunu1213 on Dec 1, 2018

hello I have been requesting a simple order of replacement of my cushions for my loveseats Since March of 2018 till today all I do is get a run around. I have been asking to speak to a supervisor and no one can get me someone to speak too. my name is Gloria Castro I live at 1095 university...

Raymour & Flanigan Furniture / couch & dining room chairs & table

Elaine Feller on Nov 24, 2018

My husband and I have purchased over $10, 000 worth of furniture for ourselves and 2 bedroom sets for our grandchildren. The dining room chairs are falling apart, the "LEATHER COUCH" THAT ISN'T LEATHER IS RIPPING (THIS IS OUR SECOND ONE, SECOND RECLINER AND SECOND MATTRESS). I am told no...

Raymour & Flanigan Furniture / sectional fabric is fading and yellowing

Lawlerj on Sep 26, 2018

I purchased the grey Artemis sectional in June 2016. The sofa sits in our living room near a window and the fabric is fading and yellowing in all areas that are exposed to the sun. This includes the actual coach and the cushions. I started noticing the yellowing within the first year of...

Raymour & Flanigan Furniture / side rails and mattress

Tashena L on Aug 16, 2018

My bed broke and my mattress got worn down in less then a year. I called for replacement and was told I would get a mattress and a bed on Thursday and when Thursday came I was told I gotta wait till Monday. I was in a very bad car accident and I need my mattress and bed to be right. I called the corporate office and Jessica was rude and of no help.

Raymour & Flanigan Furniture / dining room chairs and extended warranty service

korova on Aug 6, 2018

After some time we noticed the dining room chair legs wiggling and coming lose (repeatedly). Chairs are made like toilet seats, no support for the cushions. After occasional use the seat cushion began to sag and as a result created a dent in the middle. We had purchased the extended...

Raymour & Flanigan Furniture / never gave back money ever.

infinitelyLovesick on May 27, 2018

I had called twice for a sofa chaise refund. I never got my money. Called the outlet twice, and never got my money. Corporate won't help. They did leave me on the phone for an hour before closing, and closed while I was still on hold with them. $600-700 is owed to me in refund. Might not...

Raymour & Flanigan Furniture / liars

Gary 12345 on Jan 27, 2018

I went to buy a lousy $100 bookcase. I went to pay for it with my credit card, a credit card which has $0 liability for fraudulent claims. I did not bring any ID as my friend drove. They refused to take my credit card because I did not bring ID and told me that this was for my protection...

Raymour & Flanigan / credit department - specifically johnny

evalynn1226 on Jan 4, 2018

Creditor Johnny was belligerent towards me, yelled at me and hung up the phone in my ear. Coming from a home with a history of domestic violence this was very traumatizing for me to have a man yell at me and bagger me the way he did. I was trying to settle my account. I guess not in the...

Raymour & Flanigan / leather chairs

Prettybee on Dec 29, 2017

I bought these supposed to be leather chairs 2 years ago and now they are peeling . I called customer service spoke to a representative then was directed to a Supervisor whom told me they will get back to me. That has been six months ago . No one has returned my call and now I have spent a...

Raymour & Flanigan / mattresses

little pip on Nov 11, 2017

Bought $4500 mattress set in 2011 and have had 4 exchanges since, with no success. This store is a rip off. We never got the right mattress that we tried in store. We just want our money beck, but their customer service is a scam. Im 69 years old, a veteran and disabled and we used my...

Raymour & Flanigan / mattress issues

Ronber on Oct 16, 2017

We purchased a very expensive mattress in March 2017. Within 3 months is felts like the sides were caving in. We rotated it and gave it a few more moths but it is getting worse. We both have back issues and this is only adding insult to injury. I called R&F and they sent a mattre...

Raymour And Flanigan / platinum service plan

Darragh Cullen on Jul 4, 2017

Purchased a couch approx 2 years ago with the Platinum Service Plan offered in store. Current have an issue with a tear in the lining under the seats. I called the store and was directed to the Platinum Service Line...back in May. Spoke to someone briefly who took some info down and never...

Raymour & Flanigan / payment of bill

Beviek on Apr 29, 2017

When purchasing furniture I was told I couldn't pay by credit card and had to wait for a bill. Received bill but was told I can't pay this by credit card, only debit card. I get 5% back on my credit card and now will lose this .I have never heard of such a thing. This has got to be the...

Raymour & Flanigan / couch and loveseat

Beviek on Mar 24, 2017

I bought these items in February. Before I purchase I asked the salesman if I could return if I did not like. He said I'm sure we can work something out. After using the furniture for less than a month, I contacted them and said I wanted to return because of hardness of couch. Of course I...

Raymour & Flanigan / matress purchassed from raymoore and flannigan

H A on Mar 14, 2017

I was in touch with the store who referred me to a area supervisor about my mattress of only a bit over a year later that I paid 2, 000 for it is sagging so badly that am unable to seep on it after the store sent a person with a metal object who told the store that it is sagging, but only...

Raymour And Flanigan / flower arrangement purchased off floor arrived broken

lousyexperience on Mar 5, 2017

After purchasing a sofa, love seat, and side chair, I returned to Raymour & Flanigan and purchased a lamp and a flower arrangement. The arrangement was sold to me off the floor and shrink wrapped for transporting home. When I removed the shrink wrap, there was a large crack in the base. I...