The Brick — delivery of defective furniture
In June of '05 i purchased an entertainment wall unit off The Brick.com To be told that my delivery would be between 6 to 8 weeks. Finally just after the 12 week mark i received my furniture, Only to find that parts of it were glued together crooked and the towers were scratched. I phoned the internet sales Department to be told that a technician would have to come out. A technician came a few days later only to tell me that i would need to have the item replaced, which i told them already thatssssssss i wouldn't except anything other then a new unit. The internet Department said it would be another 6 to 8 weeks for another one to be shipped out. I told them that i was told that before and it ended up being 12 weeks and that i wanted my TV off the floor by Christmas. So i said i would go into the Langley brick store and exchange what i had purchased for something that was in stock. I went to the store and picked a unit off of the floor that i was told was in stock. I also purchased a video camera that day. When completing my invoicing i was told that they would give me my video camera at 12 months no interest to run with my entertainment unit as well as $125.oo off the price of the unit. This was supposed to be my compensation for the hassle i had. Upon the arrival of my new unit, they had now shipped me the totally wrong unit from which i went into the store and picked out. I was then told that the unit was not all instock and that i would have to wait for about another month. It is now November and I really wanted my TV off the floor by Christmas so i asked for the floor model temporarily so that i could finally have a complete unit. Even though i was settling for something i wasn't crazy about. ( my mistake ). I never did recieve a brand new base for my TV to sit on. After 3 months of receiving our statements for our Brick card the forth month we noticed that they had started charging interest on our camera we bought. We phoned HSBC finance and they told us we would have to go into the Brick to have it straightened out. We went to the Brick and the girl behind the desk faxed a piece of paper off to HSBC Finance. The next bill that came again had interest charged on it, we then contacted the brick again and were told to make the minimum payment because sometimes it takes a billing cycle for the changes to apply. The following month the same thing..interest. Again we visited the store again the girl faxed off a piece of paper. The next month the same thing, the interest was never taken off. We paid on the account for a few months and then decided it would be in our best interest to pay off the card as this problem was obviously not going to be taken care of. On January 30th we went into the Brick and paid our account in full with a cheque. The following month we received a bill from HSBC Finance with a $0 Balance and then HSBC bill collectors started phoning my house asking for late payment. Everytime they phoned i told them that the account had been paid in full. My response was "oh i see it now" Sorry for bothering you. This problem continued to happen for weeks. Till finally one Saturday i received not kidding 5 phone calls from HSBC Finance before 12 noon. I then phoned the Brick and asked them if they could phone HSBC finance and have them stop phoning and harassing me as i had paid the account in there store and they should have a record of it. I also at this time put in a call to the regional manager of the Brick, when she phoned back a week later her response to my complaint was that i have been compensated enough. I explained to her that i was not asking for compensation but that an apology would be nice, and that it would benefit the Brick to make sure this doesn't happen to the next person. Then during a visit to the Brick with my paper work I was then told nearly two months later through emails that the Brick had with HSBC finance in regards to my account that my cheque was stale dated and could not be cashed. Even though there was a photocopy of the cheque sent to the Brick and it looked perfectly right. I then told the brick that i wanted my cheque back if it wasn't going to be cashed and i would give them another one. I was told i would have to get it from HSBC finance. They would not give it to me. I had to put a stop payment on the cheque. And issue another one. To this day nobody other then a bill collector has ever called my house from HSBC finance to give me a explanation as to what happened with my cheque... As for the Brick i have nothing good to say about them and i will never shop there again!!!!