The Brick — service is absolutely unacceptable
We purchased a couch on and two chairs on April 16th 2006 from the Brick at 3451 Sunridge Way N.E. Calgary, Alberta we were told 4 to 6 weeks for delivery. It has now been 12 weeks and we still have no chairs. We were told that the furniture would be delivered on June 14, 2006. That day came and went and we did not have any furniture delivered that day. I had to then call to find out why as nobody called us and they said they will reschedule for the following week, which would be June 21/06 but that our chairs would not be delivered until the following week; but that they were at the Edmonton warehouse. The couch was first delivered damaged but was not delivered until June 21, 2006 and the delivery guys were very rude. So we contacted our sales rep Anna Mazereeuw and she helped us to get our couch redelivered and exchanged; which when delivered on June 28/06 was damaged again from them bringing it into our house. We have had 11 people staying in our house with no furniture as we were expecting it to arrive the end of May; which is what we were told. Anna was able to waive the warranty for us, but now that is not enough. The next week came and went and still no chairs and no phone calls; we have to keep phoning to check if they are in. We were then told that they were no longer at the warehouse, they were waiting for them to come from the manufacturer. So, the story is now confusing as we ordered the couch and the 2 chairs on the same day, which we were told would be shipped together and we keep getting told a different story. Why all of a sudden do you have an extra couch available for us to exchange but do not have our original chairs?? Then, we were told the chairs would not be in until July 4/06 so we could arrange for delivery on July 5/06; which again nobody phoned, we had to call to get this info. Now we were just informed that we will be waiting another 3 to 6 weeks for our chairs. I then phoned to speak to Anna; but she was not there, so asked to speak to a manager and whoever had answered the phone said "I will put you through to customer service" and I said no, I don't want to speak to customer service, I want to speak to a manager. The person on the phone then told me that the manager could not take my call; which was at 4:27pm and we have not received a call back from the manager yet; which is not acceptable. We would like to cancel this order as we have had enough and will be telling other people to never buy anything from the Brick as they will be lied to about the delivery on their furniture and the manager does not respond to the complaints; so that just shows what kind of business the Brick is running. We will also be posting a complaint letter on the website below just like another customer did and as you can see, she did not get any better service either and it took a year and a half for someone to respond to her complaint, which is absolutely unacceptable.
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