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The Brick
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2.3 1339 Reviews

The Brick Complaints Summary

419 Resolved
915 Unresolved
Our verdict: Engaging with The Brick, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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The Brick reviews & complaints 1339

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J
3:44 pm EST

The Brick customer service

I received automated call about a delivery tomorrow morning. I need to reschedule but there is no answer on any of your lines at 4pm. It just rings forever. Been trying for 35 min and email says delivery is confirmed after 630pm. Terrible service. Cannot reach anyone about this late notice delivery.
I will not be home for the delivery time and now I have to go to the store to talk to someone!

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washerguy
, CA
Jan 17, 2019 3:37 pm EST

Bought a Maytag washer 3 years ago from these people and to pick it up I had to drive far to get it.
It had a mechanical problem which was to much for the repair and of course beyond warranty.
I went back to these people and explained the issue and wondered what kind of a break I might
get on a new machine due to the age of 3 years on the old one.
The customer service pointed out the number on my receipt for The Brick and told me to call and
see what they said.
They told me to speak to the store manager so I went back and the customer service had me speak to
a salesman who then went to the manager and returned with a small amount of a new one.
I left the store because I was treated like someone they did not want around.
I went to Home appliance outlet on Argentia Rd who gave me the same price, were very nice and
helpful and the next day they helped me load it in my vehicle
T

ComplaintsBoard
A
7:22 pm EST

The Brick delivery furniture

Brick gave incomplete information about delivery of customer name Anushka Mishra phone number [protected]. They told us we have to pick up railings for our bed and gave confirmation about timings for pick up. This morning delivery showed up at my place at 09:00am. I was sleeping so delivery went back, I called them back I was told you missed delivery and they will schedule next delivery date. I called brick to tell them about their miss communication. I told them I will be available this whole evening if they can drop of the railings or another will be fine too. Brick told they are delivering my sofa not railings as railings are still for pick up, they never mention about this earlier. They arrange the delivery for evening. Delivery person call me and told he will be coming anytime today later in evening. Then delivery guy called again around 2pm and told he will be coming now and make sure that someone will be home. I told him my husband is home. My husband waited all day long at home after that call. Delivery guy call at 5pm around and told he will be there in half and hour or up to an hour. My husband was sitting home doing nothing waiting for delivery as there was no confirm delivery time setup. After morning 9am till now is 6:30pm in the evening. Still no delivery showed up. At the time of buying furniture was not been told that there will be furniture pick ups as well as i got hard time with my customer representative at south store as she took from morning 10am till evening 5pm to set up with our finance and everything and was told to come other day to confirm rest everything for just buying 5 or 6 items. My bed set came in 3 weeks and each week I received one part and had hard time as our delivery never showed up at time frame given.

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D
1:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The Brick electric range

Dear LG appliances and Harbor city Kitchen.

My name is Dan Lalonde, I live in Victoria BC Canada with my wife, our 2 year old son 2 year old dog, and new baby girl on the way.

In 2015 we had our kitchen renovated, it was a big step for us and ultimately we decided to have it done professionally rather than do it ourselves.
We decided to have the work done by a reputable company, done once - done right. The company we chose was Harbour City Kitchens, a locally owned family business with a long history of doing solid work.

Harbour City Kitchens provided us with the package we wanted, beautifully designed and installed. There were small initial problems that were fixed promptly. That fact alone is a major factor in the reason that we are repeat customers and have even recommended and arranged the buying of cabinets for our friends.

On January 6th of this year we used our LG stove's self-cleaning option for the first time. It was a disaster.

Attached are pictures which show the damage sustained when the stove was on self-clean mode.

We are extremely concerned about our family's and home's safety. We will not be using this method for cleaning until the problem is resolved.
The renovation of our kitchen was a choice that involved considerable financial implications. We decided that it was important enough to get it professionally done to avoid problems exactly like this one.

There is a safety concern with having an appliance that has the ability to get hot enough to melt the kitchen cabinet veneer. If any family member would have come into contact with the exterior of the stove during this time I have no doubt whatsoever that they would have been seriously burned. Nowhere in the manual is there any indication of a definitive temperature that the appliance gets to during the self-clean operation, or any minimum structural proximity measurement requirements. We are thankful that the materials used didn't combust to the point of going up in flames.

The consideration of heat should have been looked at in the overall design which gives rise to the concern as to why the cabinets are installed in close proximity to the stove. When they are repaired what is to prevent this from being an issue?

At present it leaves us extremely concerned about our family's and home's safety. I feel it is needless to say that we are also concerned that we have an appliance that has the capability to cause such high external temperatures. There is no indication in the manual that there could be issues from the sustained high temperatures during this operation. It leaves us with questions regarding if the building codes have been met and/or the manufacturer is aware that it is an issue.

At the very least there should be warnings that extreme external temperatures can occur and must be taken into consideration for a multitude of reasons - Ie. Keep children and pets away from the appliance while using the self-clean function., High external temperatures can occur during self-clean mode operation - ensure area is clear of all combustible materials and be aware that any items in close proximity to the stove could be affected.

I look forward to hearing back from both LG and Harbor City Kitchens in order to start rectifying the problem.

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J
9:05 pm EST

The Brick sealy mattress

We had replaced our mattress in June 2015 and called them that the mattres is defective we again this year in December made complaint again and also sent them pictures and had a fellow expect the mattress and said there was a stain on the mattress. The mattress came with a cover a and in January of this year they sent again to inspect the mattress and I have not heard back from them. [protected]@shaw.ca

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3:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The Brick product and service

Bought a fridge from red deer and when received it it was not working properly and was told it was a floor model that I bought. Which when buying the fridge we did not order a floor model. Called them back again and was told to call warranty. Called warranty and was told it should not be on warranty as it is brand new. Called red deer again and was directed to another person. This time they said they would replace it with the proper fridge. Waited around for that one and they didn't even bring the proper fridge they tried to replace it with a much smaller fridge. We are on 4th delivery of trying to get the right fridge. The customer service is brutal with the managers. They say they will call back and they don't. This fridge was purchased december 13 and it is now january 9th.

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C
4:58 pm EST

The Brick countertop microwave panasonic 900 watt

The numbers on the panel is all wrinkled and the start button is hard to get started if. It pressed in the wrong place. The defrost does button will not work for the #1 weight. Phone the store in Pitt Meadows and received lousy service. Kept transferring me and then dropping the call. I only bought the thing Nov. 24. Terrible customer service. Can't get an answer as what to do.

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11:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The Brick about my furniture

After peeling I called brick Customer service asked photo then I told her I have moving can I wait or I must finish it now she said u can but make sure before 2019 I asked her 2 time 3 time she said make sure before April 2019 so when I moved I call brick and that girl not working any more and new manager not accepting after she saw that emails. That I up date with her she said 60 % I can give $860 I am not agree because I am with the brick from 15 years this is first time they are doing this with me

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K
12:47 pm EST

The Brick 7 piece tuxedo table set.. faulty product event id 3747180

Event ID 3747180
Phone [protected]
On May 12, 2018, I purchased dining set, living room set and 3 bedroom sets.
October 12th, I called in the warranty department about my 7 piece tuxedo table set. The glass has given up on the glue from its table top base and tips overs. There 2 adults and 2 kids in the family, and having any drinks on the table, tips over when we have our elbows on the table.
I called in, warranty department were helpful and sent home a tech to inspect and take pictures. The tech determined that the glass will need to be replaced and that someone will contact me.
Well, almost 3 months now, I called today, and the warranty department is still helpful and willing to replace the glass for me.
The only issue is, the inconvenience!
They will not deliver unless I pay the delivery charge. So now, I have to find a way to take this glass back to them and pick up the replacement glass, bring it home and install it. How inconvenient!

I would appreciate it if the warranty could cover all of the cost of replacing it with home delivery and installing it instead of putting us, customers, in a position to deal with it ourselves.

thanks...

Kishore Kumar
[protected]

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A
1:48 pm EST

The Brick samsung tv

Purchased Tv Dec 19/18, cannot get smart features to work after hours (approx 4 ) of troubleshooting with Samsung and my internet provider ! I have Been told to return TV so I go into The Brick, to discuss my options, sales lady sends me to the back while I wait 15 minutes to speak with " customer service rep" named Jessica . Who basically tells us there is nothing we can do and do not have any options, obviously my husband gets upset and tells her he will drive the TV in and leave it here, she smiles and says you cannot do that! Her attitude was like dealing with a small child, so as she's smiling thinking it's funny we get very annoyed and another service rep ( Chris) came over to help he defused the situation and gave us the options that should have been presented from the beginning, the knowledge of the staff is very shameful and my experience, was horrible! I typically buy all my furniture from Ashley but have purchased my bed set and some appliances from the brick after my experience with this tv it makes me never want to go back, I can except that things go wrong but I CANNOT except that you employ such horrible service reps (.unknowlegable and extremely rude and condescending)

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M
5:19 pm EST

The Brick manager of location 3451 sunridge way, calgary, t1y 7h5

I went to Brick store, 3451 Sunridge Way, Calgary, T1Y 7H5 location today 30 Dec 2018 at 11am. I wanted some furniture and finalized some after 3-4 hours. Gurpreet was helping me during my visit. When it came to payment of the items, she told me that she could not access my Brick account 8809423 that I opened on boxing day 26 Dec 2018. I showed her all the paperwork and previous purchase invoices. She then called the manager Suhail to over-ride this. This man just came and went saying that I needed to come with the Brick card whenever it comes in mail. I was surprised at his attitude. I showed him previous invoices but he flatly refused to put the items on my Brick account. This card takes about 2 weeks to come in the mail and how is it possible to stop shopping during this time if I have all the paperwork to prove my account? My account was opened in The Brick Outlet North, 3475 sunridge Way, Calgary, next door to this location. This manager could have just called them if any doubt but refusal like this is the new thing for me since living in Canada for so many years. My furniture was on clearance and I was not given any assurance if I might be able to get it later from. I have attached the relevant paperwork for your reference to prove that I am the holder of this account. The previous night (29 Dec 2018) I had bought some other items from Deerfoot Meadows, South Calgary location and they didnt have any problem.

I need your urgent attention to sort out this matter or else I'll have to adopt some other complaint/grievance procedure. I wanted to combine all my invoices for 31 Dec 2018 delivery but was not able to so. Wasted so much time and effort.
As resolution of this matter, I need the items delivered to my house without charge and at price that was it on.

Muhammad Tariq Latif
[protected]
[protected]@gmail.com

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S
10:16 am EST

The Brick mattress and box spring pick up

Hi there,
Good morning,

Recently, I have made a purchase of Queen Size mattress along with box spring on Wed 26th DEC, at the time of purchase I have chosen the store pickup option, at the same time sales representative have confirms the pickup timings (Saturday morning after 9 AM).

Based on the given timings I have rented Uhaul truck to pick the purchased items, When I have reached at the location my items was not in stock and is not even yet arrived, When I asked the clarification on the timings which was confirmed by sales representative while purchase. He came to me and simply denied about the timings which he definitely confirmed and also blaming that I have misunderstood about the timings and changed the statement stating items will be arrived after 4 PM today. (If the timing was not confirmed I would have never rented the Uhaul truck Saturday's early morning and reaching the store to pick the items)

Currently, based on timings, genuinely I have hired Uhaul truck for pickup and failed to hold till this evening as I have already spent fees with no reason. I am really disappointed with this turnaround of one of brick's customer representative.

Thanks,
Kadri

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C
11:42 am EST

The Brick Peeling of faux leather sectional sofa and sagging in seat. (broken springs)

We bought the sectional sofa end of May 2016 from the brick
The surface on the faux leather sofa is peeling and the springs on the left side of the sectional are already dented.

I noticed it almost a year later but with work and a busy schedule I kept putting it off
We had guests the other day and said that it was totally unacceptable that a sofa start peeling a year after we bought it.
We avoid sitting on it so we don't get covered in the beige peeling.
Being a single mother of 3 I work hard and I am in debt. I think it's a shame and a waste of money!
I Request a refund / or a possibility to purchase another brand sofa.

Thank you! Happy New year!

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T
The rick sucks
, US
Dec 31, 2018 12:03 am EST

You should all know that Brick does not honour their extended warranty.
The talked/scammed my elderly parents into an extended warranty. The couch electric revile failed and the finish peeled and they would not honour the warranty

T
T
The rick sucks
, US
Dec 31, 2018 12:00 am EST

They ripped off my elderly parents by selling them a couch and extended warranty. Then the electric recline failed and the faux leather peeled all under warranty. This store has stooped so low.

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A
4:06 pm EST

The Brick paid in full for a sofa and loveseat. loveseat not received yet.

Paid in full for a sofa and love seat. Love seat not received yet. Every time I call, I get a new date from The Brick at Regina, Saskatchewan. Phone [protected].
They are not ready for pay any compensation also for this delay. I have disposed off my old furniture and going through tough time since last one and half month. I am very unhappy on Bricks and want compensation for my sufferings. I am thinking to go to customer protection forum for this.
Sales order number 1115818YADI
Thank you
Amitava Bhattacharjee
[protected]@yahoo.com

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U
3:59 am EST

The Brick poor service standards

Purchased sofa and washing machine for $3200 at calgary Deerfoot meadows location on 23/12/2018. Only reason I went there because sales lady parminder(unsure of name) was extremely polite and professional.Then she referred her manager or senior guy LALIT desilva who was extremely pushy and was over professional guy.When I said I need some time to discuss he was like, he is in rush too. Just showed me calculations on the screen of computer and before I could understand and get the itemized prices, he was onto his next question if I am to pay by MasterCard or visa? He didn't let me think. I am to get my delivery on feb 24, 2019. Yet, I am completely dissatisfied and rather than showing interest in our needs he was more explaining us about his achievements and 37 years of experience all over world. A drop out high scho graduate can do better job than him for sure. Would appreciate some compensation and would like to be contacted by upper management or else I will never go to bricks .In my 8 years in canada this is the first time I came across a terrible service in any store.I do not know if these guys work on commissions or not but they should know how to value customers and should not force people to buy things and should give some time to people to think before they make purchase.
I wouldn't like to be contacted by that guy named LALIT never ever in my life. I had actually lost my temper when I was dealing with him but since I was with my friends I decided to be as much polite as possible.
I mean, how can you keep on pushing a customer to buy the product and not give him some time to think?
The guy might have 37 years of experience at quality customer service places or outlets but as I have mentioned before in my letter a drop out hush school student would perform a far better job than someone like him. Punctuality, smile, service procedures are the key factors in customer service indutsry and if a customer wants to take his time for something which he will keep for a period of 5 to 8 years, as a sales guy you are supposed to be giving him some time not show him some numbers on the screen and ask him, if he wants to pay by vis air MasterCard ? How rude of him? My friend had brought all of his furniture from the bricks and we also wanted to do the same and for our new house we decided to buy everything from the bricks but step by step such as one or two things at a time. But because of the terrible service I have received on that day, The Brick company has let me down and I have decided that I will never ever buy a furniture or any item from any brick location in the world in my life and I will never ever let my best friends, relatives, co workers go to bricks again.As much as possible I will try to convince my loved once not to go to bricks. Had that guy been decent, and polite I would have certainly walked out of that location with smile and complete satisfaction. But I was not satisfied. Unfortunately I had to leave calgary on the next day for some business I am hoping to see manager Mark back on the 26th of December 2018 at around 3 pm. I am hoping to have some quality discussion with him or someone who actually knows how to talk to clients, not someone like a robot who can give plastic smiles and preten as if he knows my situation.
The fact which will be annoying me more is that terrible service experience has ruined my Christmas 🎄 which comes once every year.I strongly encourage management that they have to provide some training to their sales people because they are the first and last impression of their outlets.I have worked for princess cruises 🚢 and Marriott International for over 8 years so actually know what service is and how service standards are met.
Thank you
Uttam Gawas
[protected]@yahoo.ca

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K
8:05 pm EST

The Brick Dresser

drawers are peeled due to the use of pulling drawer out and in.

wearing out over time just had bought them

went to brick got a receipt due to loosing the previous one.

(Want replacement for dresser or money back).

drawers are peeled due to the use of pulling drawer out and in.

wearing out over time just had bought them

went to brick got a receipt due to loosing the previous one.

(Want replacement for dresser or money back).

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8:43 pm EST

The Brick $3700 king posturepedic bed

I bought the king sized bed, mattress, box spring, postra pedic pillows x2, waterproof cooling matters cover for $3700 off Tony Saysana store manager. Has it delivered to my home today which was great tipped the delivery guy $40.00 for Christmas. Delivery guy although a very nice man dropped the mattress off in my kitchen and said sorry we don't deliver these upstairs in the winter. These expensive foam beds don't bend and if we try they will snap so call a friend to help you when it warms up. I'm alone and it's friggen Christmas people are travelling all over and everyone I know lives 30 mins away in Edmonton so I have nobody to help me until after new years. This is something the idiots in store should be telling people I didn't need this right away. I could wait until summer. Anyways I called the store and asked what the hell can I do? I'm a shift worker and now have no bed for a few nights. She says sorry never heard that stiff matress excuse before ill call tony and call you right back. Several hours later no call back so I drove to the store st 7pm. Closed and all dark. Well that's a fine Christmas screw me I guess you got my money because I paid cash and that's all that matters to you I will never stop at the brick again in my lifetime and I will tell all who will listen this story and re fact that the wooden head board arrived damaged so that they don't waste money at your garbage store. When this crook Tony is back from holidays let me know so I can go have a chat with him as well.

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L
7:15 pm EST

The Brick poor customer service with a warranty

I purchased a reclining sofa one year ago plus a warranty. A little over a year later the recliner won't recline the power source didn't work. I called the beginning of October and am still waiting for the repair. Don't ever buy the warranty from the brick it is the worst service I have ever had. The store manager in St. Catharines wasn't and isn't much better at trying to get things done.

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J
9:18 am EST

The Brick bed frame

Hi so I waited 3 week longer than what the store told me was going to be for my bedframe and when i ordered it i was promised that it will be i stalled for me. Now i got the frame but no installation! I waited 3 weeks and called the brick in niagara square she was rude to me and did not help me what so ever. Im very disappointed in this company and ill make sure if nothing is done ill make social media video regarding my experience with your company. Please do something about it. My number is [protected]

My sales person was Ryan L from niagara square.

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3:56 pm EST

The Brick damaged product

I've ordered a mattress and box spring from the Hinton Alberta Brick store. I was called and advised that the product had arrived. I went there to get it and saw the bottom was punctured so I did not take the product.
I did not get a follow up call this morning so I had to call and now it will take another 2 weeks to get how er I needed it before Christmas for guests.
The manager advised that it was a "little mark" which may be small to her but it is not her money being sent. I had just spent over $4000 on a purchase and do not appreciate being told a damaged bed was little.
I was provided the option to take the damage bed and bring it back but I do not live in Hinton and it is ridiculous for me to drive back and forth 4 times as a customer who just spent in my mind a lot of money not just on the bed.
I asked why it wasn't inspected prior to calling me and the manager Ashley advised me they have no time to do that.
As a customer coming from out of town this tells me that me and my monies are not appreciated or welcomed and that my time can be wasted.
While it may not be feasible to look at everything when being unloaded but surely the product can be looked at prior to a customer being called...or is the customer no longer worthy of customer service?
I did not appreciate the lack of sensitivity or customer service and you can be sure I will be advising my friends and family of my experience with the company.

120389AKYIW-document number
DERK5347

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12:36 pm EST

The Brick delivery and installation issues with an amana gas stove

In November, 2018 I went to the Brick in Vaughan to purchase a gas stove for my elderly parents, simple enough task, or so I thought. I paid $849, tax, plus $90 for delivery and pick up of old stove. I also paid approximately $200 for installation.

The stove was delivered but the old stove was left behind since it wasn't fully disconnected. A misunderstanding here ; my father had told me it was disconnected….well, the electrical part was. A simple misunderstanding and in good faith, the Brick should have arranged for the pick up of the old stove, which is still in my parents' basement. I complained to the sales lady Herman re delivery and told her that I wanted to speak to her manager. I got a call from a young man "Desean", I think he was told to call me, not the manager. He referred to "Khan" who would approve any action taken. After going back and forth with "Desean", I got a $75 refund and a number for a scrap metal place. I called the scrap metal place and was told they do not service the Keele/St. Clair area where my parents live. Really?... what did the Brick do just google a number to give me and not bother to check? I got the strong feeling they just wanted to get rid of me with the manager not even bothering to make the call himself. At the very least and in good faith, the Brick should arrange for the pick of the old gas stove.
I wish it would end here but it only gets worse.

The installation was a disaster; not only was the stove not connected right; it can't be moved directly against the wall and piping was not correct and the valve to shut the gas is unreachable. The installer and a message from Quick Contractors indicated that a new valve was needed so an additional cost of $80 was required. I don't think so. That night after installation my brother noticed a gas smell in the wine cellar which faces the front of the house where the gas meter is located. Thus, there was also a strong gas smell at the front of the house. A technician from Enbridge was called and he said that the installer had broken the regulator on the meter. Really? Are these installers not licensed?..Is everything just a rush job to go on to the next? was it because too my parents are elderly and not thought to know any better?. My parents live in an old home, Enbridge also noted that there is no vent for the gas stove. I believe it is fair to expect that installer know enough to not even agree to hook up the stove in this case in the first place? We trust the Brick would send over installers that are trained and licensed…this represents a serious violation and somebody has to be held accountable. I paid the Brick $200 for this service and trust that everything would be taken in care of, the correct, safe way. We would not have an issue obviously paying for more if more was required to ensure safety and conformity to all codes.

Throughout this whole mess I have tried to contact Quick contractors….but getting in touch with them is next to impossible. I gave up after being put endlessly on hold more than once with no indication that someone will be with you….just piano music playing….how lovely.

On December 14, I spoke to a lady name Anna in installation who is working on my case. She appears diligent and is currently awaiting to hear from the "Director" in Edmonton. I agreed with Anna that we would get a qualified, trained contractor out there, once we had the vent installed. I needed to write as this stove installation process especially represents a serious violation and somebody should be held accountable. I am terrified to think what would have happened if my brother had not been there to notice the gas smell. What will the Brick do for us?

If I don't hear back, I will have to go public.

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The Brick In-depth Review

Overall Rating: The Brick is a top-notch retailer that consistently delivers exceptional products and services. I highly recommend them for all your home furnishing needs.

Product Selection: The Brick offers an extensive range of products, catering to every style and budget. Whether you're looking for furniture, appliances, or electronics, you'll find everything you need under one roof.

Pricing: The Brick provides competitive pricing, ensuring that you get the best value for your money. They frequently offer promotions and discounts, making it even more affordable to furnish your home.

Customer Service: The customer service at The Brick is outstanding. The staff is knowledgeable, friendly, and always ready to assist you. They go above and beyond to ensure your satisfaction, making the shopping experience enjoyable.

Delivery and Shipping: The Brick offers efficient and reliable delivery services. They provide timely updates on the status of your order and deliver it right to your doorstep. Their shipping rates are reasonable, and they take great care in handling your purchases.

Website Usability: The Brick's website is user-friendly and easy to navigate. It's well-organized, allowing you to find products quickly. The search function is efficient, and the checkout process is seamless.

Return Policy: The Brick has a flexible return policy, ensuring customer satisfaction. If you're not completely happy with your purchase, they offer hassle-free returns and exchanges. Their commitment to customer service is evident in their fair and transparent return policy.

Quality of Products: The Brick offers high-quality products that are built to last. They partner with reputable brands, ensuring that you receive durable and reliable items. The attention to detail and craftsmanship is evident in every product they sell.

Store Experience: The Brick provides a pleasant and enjoyable in-store experience. The stores are well-maintained, and the layout is designed for easy browsing. The staff is attentive and helpful, making your visit a memorable one.

Loyalty Program: The Brick's loyalty program is a great way to earn rewards and exclusive benefits. By becoming a member, you can enjoy special discounts, early access to sales, and personalized offers. It's a fantastic way to save money while shopping at The Brick.

Social Responsibility: The Brick is committed to social responsibility and giving back to the community. They actively participate in charitable initiatives and support local organizations. By choosing to shop at The Brick, you're supporting a company that cares about making a positive impact.

Competitor Comparison: When compared to their competitors, The Brick stands out for their exceptional product selection, competitive pricing, and outstanding customer service. They consistently outperform their rivals in terms of quality and overall shopping experience.

Pros and Cons:

  • Pros: Extensive product selection, competitive pricing, exceptional customer service, reliable delivery, user-friendly website, flexible return policy, high-quality products, pleasant in-store experience, rewarding loyalty program, commitment to social responsibility.
  • Cons: None that I can think of. The Brick truly excels in all aspects of their business.

Summary and Recommendation: The Brick is an exceptional retailer that offers a wide range of high-quality products at competitive prices. Their outstanding customer service, reliable delivery, and user-friendly website make shopping a breeze. With a flexible return policy and a rewarding loyalty program, The Brick goes above and beyond to ensure customer satisfaction. I highly recommend The Brick for all your home furnishing needs.

How to file a complaint about The Brick?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with The Brick. Make it specific and clear, such as "Defective Sofa Delivered by The Brick" or "Poor Customer Service at The Brick Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions you had with The Brick, the nature of the issue, and any steps you took to resolve it, including interactions with the company's customer service. Describe how the issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from The Brick, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, make sure to regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from The Brick or from other users who have had similar experiences.

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Contact The Brick customer service

Phone number

+1 (780) 930-6000

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Use this comments board to leave complaints and reviews about The Brick. Discuss the issues you have had with The Brick and work with their customer service team to find a resolution.