Couch Savers
reviews and complaints

So, I was really excited to get my hands on a Couch Saver from couchsavers.com. I placed my order back in March, but unfortunately it got cancelled. I was refunded, but for some reason they took $10 out of my refund. I'm not sure why, but it was a bit frustrating.

I decided to give them another chance and re-ordered in May. However, it's now mid-August and I still haven't received my order. They claim to be based in Portland, but my item supposedly shipped from China. I'm not convinced that it's even been shipped yet.

I've been in contact with their customer service team, but they haven't been very helpful. They keep telling me that my order will arrive any day now, but it never does. I'm starting to think that this company is a complete sham.

To make matters worse, I'm now past the time to dispute the charge on my credit card. I'm really disappointed with my experience with Couch Savers and I wouldn't recommend them to anyone.

I'm feeling pretty bummed out about this, but I gotta say it: I was super excited when I found out about Couch Savers and their sweet couch covers. Unfortunately, my experience with them has been a total bummer. I ordered two covers from their website way back in May (that's over three months ago, folks!), and I still haven't gotten them. What gives?

The tracking info for my order has been all over the place, too. It seems like every time I check it, the package is in a different location than it was before. Sometimes it's headed to a different destination than what was originally posted. I don't know about you, but that seems pretty fishy to me.

When I reached out to Couch Savers to ask about my order, they told me that it was "on route" and that they couldn't give me a refund. That's just not cool, man. If I'm paying for a product, I expect to actually receive it. It's not like I'm asking for a refund just because I changed my mind or something. I legitimately never got my order!

Honestly, I think this whole thing is a scam. I wouldn't recommend wasting your money on a product that might never even show up. It's a real shame, too, because I was really looking forward to sprucing up my couch with those covers. Oh well, I guess I'll just have to find another company to order from.

I recently made a purchase from Couch Savers for a 6 piece seater (CO***) and later decided to add an additional 2 seater (CO***) to my order. The 2 seater arrived without any issues, but unfortunately the larger order was on back order. I understand that delays can happen, but the communication from the company was not great. I received multiple emails with false information about the status of my order, which was frustrating. It took a whole month to finally receive my order.

To make matters worse, the first seater that arrived had the wrong texture. When I contacted the company about returning it and getting the correct one, they blamed me for the mistake and said that since it had been more than 14 days since my purchase, I couldn't get a refund. So now I'm stuck with a product that I didn't want and wasted $41.00 on.

Another issue I had with Couch Savers is that there is no way to talk to a real person. All communication is done through a computer chat, which can be frustrating when you have a problem that needs to be resolved quickly.

Overall, I would advise others to stay away from Couch Savers. While their products may be decent, the customer service and communication are lacking. It's not worth the hassle and frustration.

I recently ordered a Couchsaver from couchsavers.com for my club chair in white. I was super excited to receive it, but boy was I disappointed when it finally arrived. It took forever to get here, and when I opened the package, I could see right through the fabric! The quality was so poor that I could even see the color of my old chair through it.

I immediately tried to contact their customer service to return it, but my first email went unanswered. I was shocked to find out that their return policy stated that I would have to pay a 20% restocking fee and return shipping. What a rip off!

I really wanted to exchange it for a different color, but I was told that I had missed the 10-day window for exchanges. How was I supposed to know that?

Overall, I would NOT recommend this company to anyone. I'm not sure how they have good reviews on their website, since there's no place to write a review there. Save yourself the trouble and find a different company to buy from.

This company, Couch Savers, has been nothing but a headache for me. I've had so many issues with them that it's hard to keep track. First of all, they kept giving me false tracking information on their website that didn't match up with the actual tracking. It was so frustrating because I had no idea where my package was or when it would arrive.

Then, they told me that I could return the product with no fees or anything, but now they're trying to charge me a restocking fee. It's ridiculous. And to make matters worse, it took almost four months for the product to arrive because they sent it from their warehouse in China during a pandemic. I understand that things are difficult right now, but it shouldn't take that long to receive a product.

To add insult to injury, a month after I finally received the product, they started offering 2-5 day shipping to other customers. It's like they don't care about their existing customers at all. And now, they're changing their story once again. They're trying to charge me a restocking fee, make me pay for return shipping (which isn't a big deal), AND an additional $20 for shipping. It's outrageous.

I would not recommend doing business with this company. They are liars and they don't care about their customers. Save yourself the headache and find a different company to do business with.

I recently bought a cover from Couch Savers, but unfortunately, it was the wrong size. I called the company to see if I could return it, and they told me that I could send it back and they would give me a refund. I was relieved to hear this, so I sent the small cover back and ordered a bigger one.

However, after two months had passed, I still hadn't received my refund. I decided to contact the company to see what was going on. They told me that the cover I had returned didn't qualify for a refund because it was dirty. I was confused because I knew that the cover I had sent back was in perfect condition. They even sent me a picture of a different cover that had stains all over it!

I was extremely disappointed with the customer service I received from Couch Savers. They didn't seem to care about my situation at all and were unwilling to give me my money back. It's frustrating to deal with a company that doesn't value their customers.

Overall, I would not recommend Couch Savers to anyone. Their customer service is terrible, and they will find any excuse not to give you a refund. It's a total scam, and I wish I had never purchased anything from them.

I've been waiting for my Couch Savers delivery for over 2 months now, and I gotta say, I'm pretty disappointed. I even had to dispute my purchase with BofA because I hadn't received it yet. But then, the next day, I got an email saying it was delivered? I was confused because it definitely wasn't. I emailed them back right away, but I didn't get a response.

Then, 2 days later, I got another email saying my order was being packed at their warehouse? How is it delivered and then being packed 2 days later? I was getting frustrated at this point, and all I got in response was a delivery confirmation. I asked them to open a claim with Fed-Ex, but they didn't do anything. I asked them 4 or 5 times, but all I got was an email saying the tracking number and that it was delivered.

Honestly, Couch Savers is just lazy and un-American. They don't care if you get your goods or not. I even had to go and deliver a package to my own porch because it was marked as delivered when it wasn't. Couch Savers just doesn't care.

Overall, I wouldn't recommend Couch Savers to anyone. They're unreliable and unresponsive. Save yourself the trouble and go with a different company.

I gotta say, my experience with Couch Savers wasn't all that great. Don't get me wrong, their communication is top-notch, but the free shipping took a whopping 45 days for me to get the covers. They claim their warehouse is in California, but I'm in Texas, so I don't know what the hold-up was. The site said it would take 20 days, but I guess I just had to wait it out. When I finally got the covers, they wouldn't stay in place. I was covering a leather couch, and the foam just kept slipping out, even when no one was sitting on it.

Now, here's where things get really frustrating. Couch Savers has a 14-day return policy, and I was three days past that when I contacted them to ask for a return. They wouldn't budge, and the customer service rep told me I agreed to the terms when I bought the covers. And yeah, I guess that's true, but I didn't agree to wait 45 days for shipping from California.

If you're thinking about buying from Couch Savers, just be aware that there's a 20% restocking fee, and they won't help you if you don't return within the 14 days. Plus, the shipping is super slow. I ended up wasting $150 on these covers, and I wish I had looked elsewhere. Hopefully, this review can save someone else some grief and money.

I recently bought four different covers for my large sectional from Couch Savers. An associate helped me choose which ones to buy, and I was excited to receive them. However, after ordering, I received an email saying that it would take 2-5 days to process my order and then another 5 days for shipping. I was told that I would receive a tracking number once my order was sent out.

After a week of waiting, I decided to talk to a chat agent to see what was going on. She wasn't sure why my order hadn't been shipped yet, as the warehouse had my order in stock. She promised to check into it and email me back, but I never received a response.

I checked the website a few days later and saw that my order was being shipped through Amazon, but there was no tracking number or updates on what was happening. I decided to send a message to the company, and after going back and forth with a representative, I found out that my order had been delivered earlier in the day. However, I had not received any notifications or updates about it.

When I finally received my order from the post office, I noticed that one of the covers had the tags on the outside. It didn't fit properly, and the agent told me that it was supposed to have a string to tie underneath and foam strips to help stuff the corners. None of that was provided, and she promised that someone would email me about it.

At this point, I was frustrated and decided that I wanted my money back. I told the agent that I wouldn't pay for postage or a restocking fee because of their wrongful advertising and mistakes. I'm still waiting to see if I'll get my money back before Christmas.

Overall, I was disappointed with my experience with Couch Savers. While they were great at apologizing, their customer service and shipping processes need improvement. I hope that they can make changes to improve their customers' experiences in the future.

I recently purchased some couch covers from Couch Savers, hoping to protect my new couch from wear and tear. I wanted to support an American-made company, so I decided to give them a try. Unfortunately, my experience with Couch Savers was not a good one.

I placed my order on November 25th, spending almost $200 on three items. The order was shipped on December 2nd, which I understood could be delayed due to the current state of the world. However, the package had no tracking changes for over a week, which concerned me.

Finally, on December 10th, one item arrived at my house, and the online tracking said that the package was delivered. I waited a few more days to see if the other items would arrive, but they never did. I contacted Couch Savers through their online chat, as there is no phone number to call. The person I spoke with said they would "open my case," but I didn't hear anything for five days.

I contacted them again, and they said my case was in the queue, and I had to wait to hear back. They couldn't help me at that time. On December 21st, I emailed them, and they responded saying that everything had been delivered. However, this was not true, as I had only received one item.

I emailed them back, showing pictures of the small box with the one item that I had received. I requested a refund and offered to send the one item back if they wanted. However, they said they do not provide coverage for lost or stolen packages through the free shipping option, which is the only way to get these items.

I feel like this company is a scam. They take your money and don't actually ship you the products. They offered me a 15% off code if I wanted to buy the items again, but I don't trust them enough to do that. I would not recommend Couch Savers to anyone.

I spoke with the company via their website, and they refused to help me out. Per the delivery tracking, they stated that my item was delivered today, 7/31. I was hand delivered the mail from my carrier, and there was no package delivered. I double checked with neighbors if they got anything by mistake, and they did not. I asked for a refund and they refused saying they don't provide refunds for non-covered packages. There was no option upon check out to cover my package, or I would have paid extra. I just want my money back for something I didn't receive.

CouchSavers is a complete scam. I ordered a cover in April and it is still not here in July. Their website says that they are American owned and operated but they my order shipped from China. Seems fraudulent to me. The tracking claims that it was processed through their Chinese facility on May 14th but nothing since then. There is no customer service phone number to call and the only option to reach their company is through chatting with a virtual assistant. After several chats they still refuse to refund my money and cannot tell me when I will receive my order.

I ordered a full size couch cover from couchsavers.com and it arrived exactly as estimated in less than a week. I was pleased with how soft and stretchy it was. It went on nice and easily and looks wonderful over the ugly print couch we had. In fact, when my boys got home (ages 3 and 8) they were so excited about how the couch looked they jumped all over it and it stayed put, didn't even have to re-tuck the cover or anything. I had no issues with this company and honestly I'm glad I didn't see these reviews before ordering or I probably wouldn't have ordered from them.

I ordered 3 covers from them 7 weeks ago and recieved a shipment notification 6 weeks ago, but the tracking number does not work and I have not recieved my package. It says it is being shipped from Singapore, even though the company claims to be based in Portland on their website. My credit card was charged as soon as I placed my order and I spent a month going back and forth with customer service trying to cancel my order or get a refund. They insisted that it was on its way and refused to refund me. They also appear to be deleting unfavorable reviews from their website.

This would be a zero star rating if I could, but unfortunately that is not allowed. This company is what I would call a sham and should not advertise their products as being American made. It comes from China so I'm assuming they are made there aswell. I ordered 2 couch covers almost 2 months ago and as of today. I still have not recieved them. The company will no return emails, they will not answer my questions directly, and will not give a phone number to contact the company. When you email, they give you a cookie cutter reply with a link for tracking the product. Buyer beware.

I ordered my couchsaver on April 17th and as of June 12th it hasn't arrived. It's been stuck in China and not moving. I thought this was a US based company, but this is not the case! Customer care has been emailing me back, but just saying to be patient. They're blaming it all on covid. I have asked for my money back but they won't do this. I'm so disappointed, and now I see several other complaints against this company. I hope the product will come someday, but I really can't believe how deceitful they are to say they are based in the US and then to ship from China. So ridiculous.

I ordered my couchsaver on April 26. I am posting this on July 6. I have not gotten my couchsaver yet. Melanie assured me on June 8 that it would be delivered any day. Nope she was wrong. I have asked for a refund, compensation, something. Something at all. And no. They have done nothing. Their 24/7 customer support is a joke. You get auto generated messages from the "Catch me outside" girl named Kim who is just as useless as ordering from this company. Don't waste your time or your money. Dissatisfaction of customers is their standard. So don't expect follow through from these people.

So far the selection process has been very straight forward and easy to place my order. I like the wide selection of fabric colors and textures which is what led me to place my order. I did place it July 23rd, received a prompt email thanking me for my business, another email the 28th that it was packed and ready for pick up, August 1st it was picked up by the currier, and then an email August 4th stating that they had changed shipping methods due to the current environment and increased shipping costs. I did select the free shipping option and they are being very transparent with the status of my order but I do have company coming into town this upcoming week. I was hoping I had ordered it in enough time to arrive before they got here. It is now two weeks since I have placed the order and there is not estimated delivery date when I click the order tracking number.

The worst experience I have ever had with a company, Ordered product on May 1st. Today is July 23rd and per my last email to them, I have placed a dispute with the credit card company for not receiving the product. Their advertising is misleading. Owned an Operated in the US but actual product is manufactured and shipped from China - No major issue but very misleading, Also to note the tracking information supplied indicates that packages are passed from "Shipping Partner" to Shipping Partner but in all cases it is careful to state that the package has not been passed on to USPS. I will be Posting to as many review sites as possible to try to send the message not to deal with this company. Please note they also have a review page on their website called "True Reviews" and not one review less than 5 stars (seems unrealistic to me just based on natural variation) Stay away from these people at all cost!

Ordered couch savers on April 15th and it's been a long wait. I've sent multiple emails but all I get is a robot response. They keep blaming COVID-19 for the delay but I'm not sure if that's the real reason. I'm getting really frustrated because I'm not getting any real answers.

So, I gotta say, I was pretty disappointed with Couch Savers. I mean, I thought I was getting a good deal when I ordered them, but boy was I wrong. When I finally got them in the mail, they were just these flimsy pieces of fabric that didn't even fit my couch right. And don't even get me started on the styrofoam they sent with it. What a waste!

But the real kicker was when I tried to return them. They tried to upsell me on some "higher quality" ones, even though the ones I got were already supposed to be the best. I mean, come on! I just wanted my money back, not to be scammed into spending even more.

So yeah, save yourself the trouble and don't buy these. They're just a waste of money and time. Trust me, you'll thank me later.

I bought something from Couch Savers (couchsavers.com) about 4 months ago. I was really excited to get it, but it took a long time to arrive. I sent a bunch of emails asking about it, but I didn't get any answers. When I finally asked for a refund, they stopped responding to me altogether! It was really frustrating and I felt like I wasted $100. The customer service was terrible and I wouldn't recommend buying from them.

I gotta say, I'm pretty disappointed with Couch Savers. I ordered something from them back in April and I still haven't received it. I've tried reaching out to them multiple times, but they haven't responded to any of my messages. It's like they just took my money and ran.

And to make matters worse, I recently found out that the shipping was actually from China, not from the US or Canada like they claimed. I mean, come on, that's just shady.

I'm out $40 and I have nothing to show for it. It's really frustrating and honestly, it feels like I got scammed. I wouldn't recommend buying from Couch Savers, unless you want to risk losing your money.

So, I ordered from Couch Savers (couchsavers.com) and it took a whole month for my package to arrive. I was pretty disappointed because they advertised free shipping, but when the UPS guy came to my door, he said I had to pay an extra $42 and some change. I mean, come on! If you're gonna charge me that much for shipping from the US to Canada, at least make sure it gets here in a reasonable amount of time. I don't think I'll be buying from this company again.

So, I was looking for a way to save my couch from the wear and tear of everyday use, and I stumbled upon Couch Savers. At first, I was excited to try out their services, but after doing some research, I found out that this company is not what it seems.

Apparently, they have the same owner as other companies with terrible reviews, like Mundaneco and Boring Management. I mean, who wants to do business with a company that has a bad reputation, right?

To make matters worse, there are multiple reports of fraudulent activity associated with this seller. I heard that Paypal is investigating them, and I hope they suspend transactions with this seller soon.

The owner of this bogus corporation is Trent Doan, and he's based out of Cali. I don't know about you, but I don't want to give my hard-earned money to someone who's not trustworthy.

In conclusion, I would advise you to stay away from Couch Savers and any other companies associated with Trent Doan. There are plenty of other reputable businesses out there that can help you save your couch without any hassle.

So, I ordered some stuff from Couch Savers and it took a long time to get to me. When it finally arrived, I was super bummed to find out that it didn't fit my couch. I tried to get in touch with customer service to figure out how to return it and get my money back, but they were no help at all. I just want to send this stuff back and get my money back, but nobody seems to know how to do that. They told me to email ***@couchsavers.com, but that email doesn't even exist! I'm so frustrated and disappointed with this whole experience. I definitely wouldn't recommend buying anything from Couch Savers.

I was super pumped to get my couch all spruced up, so I went ahead and ordered three couch covers and some cushions from Couch Savers back in December of 2019 (right when the whole COVID thing started). I was so excited to get my hands on my new goodies, but I ended up waiting for a whopping six months before I decided to reach out to customer service to see what was going on.

They kept telling me to be patient and that everything was moving slow because of the pandemic, but eventually I got fed up and asked for a refund. But guess what? They said no, that my order was already on its way. But here we are, months later, and I still haven't received a single thing from them. No couch covers, no cushions, and definitely no refund.

Honestly, I wouldn't recommend ordering from this company. Their customer service is seriously lacking, and it's been a total nightmare trying to get my order sorted out. Save yourself the headache and find a different company to order from.

This company, Couch Savers, is definitely not the best one out there. I had to wait for more than three months to receive my order, which is like a quarter of a year! It's just too long, and I was really disappointed. When I tried to contact their customer service for updates, they refused to give me any information. They couldn't even tell me where my order was, and they wouldn't give me a refund either. It was really frustrating.

Finally, when my order arrived, it came with no instructions. I had no idea how to put it on my couch. So, I reached out to their customer service again, hoping they could help me out. But, unfortunately, they weren't very helpful at all. They just sent me some videos that didn't actually show me how to put it on. It was really frustrating, and I felt like I wasted my money.

Overall, I would not recommend Couch Savers. Their delivery time is too long, and their customer service is not helpful at all. Plus, the product doesn't even come with instructions, which is just ridiculous. Save your money and look for a better company.

I ain't gonna lie, I was pretty excited when I ordered the couch covers from Couch Savers back in November of 2020. I mean, who wouldn't want to save their couch from spills and stains, right? But let me tell you, my excitement didn't last long. Within just two weeks of using them, the stitching started coming out. I was so disappointed, I couldn't even believe it.

So, I did what any normal person would do and emailed the company to see if they could help me out. But guess what? They straight up told me that they wouldn't return them because it was past their 14 day return policy. Like, seriously? How is that even fair? I mean, I get it, policies are policies, but come on. You gotta stand behind the quality of your product, especially when it starts falling apart after just two weeks.

And to make matters worse, they wouldn't even make an exception for me, even though I was only a couple days past the deadline. I mean, what kind of customer service is that? It's like they don't even care about their customers or their satisfaction.

So, let me save you the trouble and tell you straight up - do not waste your money on this product. It's not worth it. The quality is terrible and the customer service is even worse. Save yourself the headache and find a better option. Trust me, you'll thank me later.

I placed an order for two couch covers from this business on April 16. On April 18th, I received an email notification that my shipment was on its way. That was the last time I heard from this company. It has been two-and-a-half months, and each time I try to reach out to their support team for answers, they keep telling me to simply track my package. When I track the package, the last entry I see is for May 12th that states that my package is being processed through the postal service in China... Mind you, this company claims to be owned and operated in the United States (Portland, Oregon, specifically). I have gotten zero answers from the company about where my package is, and every time I try to cancel my order, I am told I cannot because the order has already shipped. I no longer need or want the product; in fact, I'm moving out of state and probably won't be able to receive the package if it ever makes it to the United States. They have not provided me with any reasons as to why this order is taking almost three months to be delivered. Their only excuse is COVID-19 has shipments backlogged. I have ordered other items from various websites based out of China since April, and none of my orders has been delayed this long. zin my opinion, they are simply using COVID as an excuse to scam the public, which is horrifying. I simply want my money refunded to me and my order cancelled, but they are refusing to do so.

This company is fraudulent and has converted my money for their own use. I placed my initial order on April 27, and have yet to receive my product. The shipping information provided has had the item in limbo in Singapore. When I reach out to customer service I have only received a 'it's on its way, please wait". It has been over 3 months and the product is not located in the United States. Further, new marketing campaigns by the company state they have a new warehouse in LA and can guarantee delivery between 3-5 days. When I asked about this in regards to my order not arriving, they stated that the new warehouse is for new orders only. When I placed the initial order it was stated that it takes 10-20 days to receive the product.This company is fraudulent and has converted my money for their use. I placed my initial order on April 27, and have yet to receive my product. The shipping information provided has had the item in limbo in Singapore. When I reach out to customer service, I have only received an 'it's on its way, please wait". It has been over three months, and the product is not in the United States. Further, new marketing campaigns by the company state they have a new warehouse in LA and can guarantee delivery between 3-5 days. When I asked about this in regards to my order not arriving, they stated that the new warehouse is for new orders only. When I placed the initial order, it was stated that it takes 10-20 days to receive the product.

On 6/19 I placed an order for 3 large couch covers from CouchSavers. I received the order 6/27. I found the Items purchased were very poor quality and They did not fit my couch as described. To be quite frankly it looked absolutely ridiculous and nothing like they did online. I contacted Couchsavers on 6/28 requesting a refund. Their website states 100% satisfaction guaranteed. I received a reply back regarding the refund request on 6/28 stating that they only offer a 30 day refund which included multiple stipulations. It was also stated that the returns department would be in contact with me as to how to return the items. I never received that information. On 7/6 I contacted the company again with the same problems and a request of the refund. I receive no reply. On 7/9 I received an email stating that if I place a positive review regarding the customer service, website, ordering process or the quality of the item that I would be eligible for a full refund. On 7/17 I can reached out to the company with concerns that we are now reaching the 30 day return policy and I still have not heard back from the Return department. I was then told that they have my request and that someone again would be in touch with me and I was again reminded up the 30 day refund policy. It is not been close to 60 days and I have yet to hear anything from the refund department regarding this matter. This company operates on multiple websites and social media sites stating 100% satisfaction guarantee with their products which is a blatant lie.

Couchsavers claims it based in the US, (with warehouses internationally). On their website, they claim that there is an option to return an item yet they are still trying to get me to accept a refund without a return. They also charge a 20% "restocking" fee for all refunds, whether or not you actually return the item to them. Their product does not work on all couches as advertised, their company does not seem to be officially in the United States, as it's advertised. They blamed the Clovid situation on such slow shipping to me, even though I live in the states and the product should have been shipped from their warehouse in CA, as it's advertised. Instead it came internationally. I ordered my product in mid April and received it at the end of June. As soon as I noticed how long it was taking to ship, I felt the company was not being honest. I had at least hoped that the cover would work. It does not. This cover does not stay put in the creases of a common couch, even with the tubes in place. Their product is overpriced, not reliable, and the company is absolutely ridiculous to charge 20% to refund/return their low quality product. They are dishonest and misleading. I have screen shots to show the timeline of my tracking, conversations with their DM service, and emails to show these examples. I finally got them to reveal their "Returns" address in Oregon. I will attempt to send everything back to them with the "original packaging" as they require. This requirement of theirs for returns is also unfair as it could mean that since the package has been opened, I may not qualify for my refund. How does one assess a product without opening the original packaging? This company wants returns and refunds to be very, very difficult to achieve for the consumer.

Ordered one of their products on April 25 and as of today July 6th it has not arrived. I first contacted Couchsavers customer service on May 19th requesting product eta and letting them know that neither site they had provided (USPS and an internal Couchsavers website) showed any updates on the package shipment. Per an email response from Jayne M on May 21st, I was told the package was due to arrive at the post office by May 21st-May 24th. No update reflected that on the USPS website, as of today the tracking number still lists as pre-shipment. On June 22nd, after another email requesting package disposition, Jayne said that "We just received a report from our logistics partners that products are being held at customs for strict screenings and inspections due to all these Covid19 shipping restrictions though they assured us that packages will be delivered very soon and most of them have already been delivered". On June 26th I was informed that " It's already in the country and your package is moving through the centers". On July 2nd Jayne indicated that the package was "stuck at the airport" after which I questioned that shipping method as it would be shocking to me if they used any other logistics method outside of ocean container shipping, using air shipment would most likely not take place in my opinion. She also said it was still stuck in customs, which simply cannot be the case. I have asked repeatedly for a physical location (airport, customs facility etc) where my package is and have not been provided that. Nor have I been provided an ETA for the shipment. I have also not been provided anyone outside of Jayne to speak with despite asking several times. Lastly, nowhere when we ordered were we given any indication that this would take over 72 days to ship.

We ordered a pair of couch covers on April 23. We selected the standard shipping, which was free and were under the impression that our covers would arrive within ten business days. After hearing or receiving nothing for around two weeks we decided to track our order and found that it was still processing. At discovering this we contacted the business, which can only be contacted through email or direct message through their website which is a frustration when trying to solve a problem because of having to wait or a lack of communication. We were sent a message that due to COVID-19 and delivery problems they changed their standard shipping carrier and to expect the product in ten to twenty business days. Well, the ten days had come and gone so we waited for the twenty days and heard nothing. Finally, on May 24, thirty one days later, we received an email that our order was fulfilled, but when tracking the items it shows it is only halfway through the delivery process and waiting for an airline to pick up. We again contacted the company and they sent the same COVID-19 delivery message after speaking more just basically said there is nothing they can do. They are very short with their responses and generally seem to care less about helping. The other thing is that they charge and receive their payment before the product has even been fulfilled which is pretty bad. They receive their payment immediately and the customer has to wait way beyond the promised time for delivery of the product which is unacceptable. We understand the problems that COVID-19 has created, but it is up to the company to communicate this to their customers not wait for a complaint or the customer to contact them. Their website says nothing about there being any sort of delay with their standard shipping.

This is a complaint that deals with advertising, as well as delivery and customer service. Back on April 26,2020 I found an advertisement for CouchSavers online for their slipcovers for furniture. Seeing how they were advertised as an American company out of Oregon, I decided I would help support an American company and ordered a product from them. That is when all the trouble began. Once it was ordered, I got an email saying I would receive the product within 7-21 business days. Well when that time frame hit, I still had no product, and there was no update on my shipping information. After going back and forth on email with customer service, (they had no phone number listed for customer service which should've been a red flag warning for me.), my order was updated as leaving origin country. From there tracking was virtually lost and It took another 6 weeks to even get a tracking on my product. I discovered through email with customer service that it was in fact coming from a factory in China and NOT from Oregon as advertised. CouchSavers was blaming the shipping delays on the pandemic, and problems with a new carrier service they were using. At one point they also claimed since they did not have our product in one of their warehouses in country, they needed to "ship it from one of their out of country distributors." This whole experience has been one big sham from the beginning. I tried requesting a refund about a week ago due to the fact that they used false advertising on their website promoting an American product, when it in fact it's not, to blaming shipping delays on the pandemic, when in fact it was because they were shipping from China, and I was told I could no longer get a refund because the item had already been shipped out. Yet, almost 10 weeks later I still have no product at my house. CouchSavers in NOT an American company as advertised, they mislead consumers as such and blame delays on a pandemic when it in fact is actually coming from a Chinese factory, from what I can now assume is a Chinese company, and not an American one.

I placed an order with CouchSavers on 4/8 ( Order#*** ). They charged my credit card at the time of purchase $99.98 for two couch covers. On 4/16 I got an email that my order had been fulfilled. On the website it states that the products come from a warehouse in Los Angeles, CA. On 4/20 I requested the tracking information and the tracking number provided (***) indicated that the product left for the sorting center in China, not Los Angeles. On 5/10 I reached out to the company about the tracking information not showing an update. Two days later the tracking updated to the product was processed through a facility in Hangzhou China. The the last update that the tracking information provided had to date (I am filing this complaint on 7/9), was on 5/12. On 6/16 I contacted the customer service chat and requested an update about my package since the tracking hadn't updated in a month. They said a representative would reach out to the shipping partner for an update and contact me. When I received an email response the next day, I was told they are unable to provide specific details and not to worry my package would be delivered soon. On 7/9 I reached out to customer service after not having a tracking update and stated that I would either like a refund or for the company to rush ship me the products I ordered from their warehouse in Los Angeles, seeing as the product was obviously most likely lost in the mail. I stated if they were unable to comply I would be taking legal action against the company. I was told "I regret to inform you that we can no longer refund your order since it has already shipped. I would suggest you wait for the package to be delivered and return it to our US facility so we can provide you a refund." There is no movement in my package and I would like a refund, seeing as it seems that it will not be delivered. On the couch savers website, it says products are usually delivered in 10-20 business days but due to COVID times are delayed. I was very understanding but 2 months and no package movement is unrealistic. It seems as if this may be a fraudulent company.

Initialized the purchasing process of couch covers through the mentioned company's website chat service, as choosing the right size of cover seemed confusing. The chat employee told us to measure the couch and we proceeded to do so, furnish the measurements through chat and they would determine which sized cover/s to purchase. They recommended to purchase two of their largest-sized covers, and that would do the job. Upon receiving the covers, we tried fitting the first one, and it was too forced and tight, and their supplied foam tubes would pop out of the seams as soon as you would sit on the couch. The covers seemed too small and tight for the size of couch. The second covers was left unopened, seeing our initial fail with the first one. Aside from it not fitting correctly, the textured cover is sewn misaligned on an exposed seam, and it is clearly defective. After contacting the company with this matter via chat, I am assured that it is going to be resolved promptly. When I received a computer generated email telling me that I agreed to their returns policy, I read their only options I have agreed to are: 1- keep the product and get refunded minus 20% restocking fee (for a product that does not get restocked) and minus what they calculate shipping cost to be. 2- return the product at my own shipping cost, get refunded minus 20% restocking fee. (In this case, I went to ***, *** and ***, and the cheapest shipping was an astounding $50). I emailed in response to their refund email to express the unfairness of the options, only to get the exact same email I received the first time, also computer generated auto-reply, and the inability to get through to a human via phone or email, and the website chat employee states they cannot do anything about your inquiry except forwarding your concerns to the returns department (which never happened). All in all, I purchased the two covers for $111.93, and was refunded only $66.54. I would like to see a refund for the additional $45.39 that they have awarded themselves through very shady business behavior, and ultimately not backing and standing behind their product. In times like these, those $45.39 that they unfairly and unethically took form me, would be put to crucial use in my household. Thank you for reading.

I placed an order (#***) on 4/20 for a cover. I then received an email on 4/23 stating that my shipment for this order was on the way. I was sent an email on May 6th stating how i could track my order. This email stated that most orders were taking between 7 to 20 business days world wide. I had been tracking my package online and show that the package had been accepted on April 26th, and processed through a facility in Hangzhou China on May 13th. The package had been marked in pre-shipment, where it remains on the USPS website this very moment. After not receiving my order I reached out on June 4th to see if I could get an update as it had been a month an a half. I was told from the company on June 6th that this was coming from an international warehouse and it had not been received by my local USPS yet. They asked that I would give it a few more days to make its way to my local post office. After waiting a couple of days and tracking my package with no movement I reached out to the company on June 11th and asked that as it had been almost 2 months at this point could i cancel my order as there had not been any updates. I received a response on the same day that stated they could no longer refund my order since it had already shipped. The company blamed the delay on the pandemic and told me that i would need to wait just a little bit longer. My package is still in the pre-shipment on the USPS website and has not moved. I emailed again on June 14th stating this is still in pre-shipment and that I believe there should be no reason I should not receive my money back. The company emailed me on the 14th and stated that this is only showing as Pre-shipment on the USPS website as the USPS has not received the package yet. I was told that my shipping status will eventually move. I asked the company, since they can see it moving on their end, to tell me where it was specifically as I have not received an update and was told that they did not have any specific details as their courier has not updated their system. They stated on June 14th they would reach out to their dispatch team to check with the courier to see what the current status was and the expected delivery day. I reached out on June 16th to request a follow up and see if any details were received. They responded that there was no update and due to limited transportation as a result of the covid pandemic these delivery times may be extended. They told me they can guarantee that I will receive my package soon, yet there has been no updates to the system or emails.