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American Furniture Warehouse [AFW]
reviews & complaints
American Furniture Warehouse [AFW]
reviews & complaints

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67 complaints
49 resolved 18 unresolved

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American Furniture Warehouse [AFW] reviews & complaints

American Furniture Warehouse [AFW] complaints 67

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American Furniture Warehouse [AFW] - Purchased a bed

First of all I bought a bed and paid for it paid for delivery. Took off a day of work to make sure I was there for the bed (-300$ Day off of work) when the delivery came the driver was upset and...

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R
Oct 22, 2021

American Furniture Warehouse [AFW] - Truck drivers

One of the American Furniture Store drivers tried to make a left turn the same time I tried to make a right turn at a green light which was my right of way and almost hit my car. Which also had my two children inside. The driver proceeded to honk their horn for an obnoxious amount of time. If the driver did hit my car I guarantee there would have been a lawsuit. This is not the first time I heard of your drivers driving recklessly. Please inform your drivers the basic rules of driving.

Desired outcome: For the drivers to drive more safely

V

American Furniture Warehouse [AFW] - Sectional used and dirty

Purchased a sectional sofa in July 2021 from Afw Colorado Springs.
When purchasing we were informed one piece was not I stock and was back ordered. We were asked if we still wanted it, we said yes. We didn't receive it for almost 2 months, end of Aug.
Last week when vacuuming the whole sofa, and rotating the cushions. I got to the chaise lounger, this is the piece we recieve late Aug. I lifted the cushion and OMG. The cushion was dirty, stained yellow, on the cushion and on the base.. I made numerous attempts to contact AFW. No on responded, no calls no emails. I find this to be unexceptable in any form..I don't even want the sectional anymore. I've had more issues with this than I need. The delivery people damaged my walls and then charged me to move it. Said that AFW only accepted cash for it. 50.00

Desired outcome: I want a full refund.

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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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American Furniture Warehouse [AFW] - Mitchiner Manual Reclining Sofa with Drop Down Table

The couch when delivered was miss aligned. The section on the right side is off by 2-3". The top did not align, the sewing lines on the design did not match. I called to make the complaint. The lady I spoke with was great, it was decided to send a repair tech out to see about fixing it, this was great as far as I was concerned. Tech came out and decided it needed to be replaced. This is where the problems started. The driver sent in the helper to inspect the couch and tell us the new one will not be better but decided to tell us he will go tell the driver they need to switch out the piece. Odd comment coming from a delivery person who should of had this when down on delivery sheet. I was out of room for a couple moments and I come back in hearing the driver now in my house harassing my wife also telling her the new one will be the same and describing to her how a couch is built. I did not tell but did speak loudly "so you're telling me the new couch will be bad like this one?" The driver first says to me "are you drunk?" And then repeats it. I am now insulted grossly! It is 11 in the morning! So we are now going back and forth on why this couch is not right and him saying how the new one in the box will be just like this one. I am now excited and telling this "rude person" how the one we seen in the store didn't look like this and then I just tell them to do terror job. The decision was made by the repair tech 2 days ago, just deliver the new couch. They left. Worse humans ever especially for customer reps

Desired outcome: Know they get reprimanded for making such problems and insulting me and couch replaced

American Furniture Warehouse [AFW] - My kitchen table

To whom it may concern : I am a long time customer, meaning I have been shopping at American Furniture from when you only had one store on North Broadway. That being said I have purchased all of my...

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American Furniture Warehouse [AFW] - Customer service

I've been trying to get a power cord for my chair for more than 2 months without any success! Sometimes they tell me that is on the way and then they request pictures that I've been sending for more than 5 times without any success. I'm also being trying to get my couch fix (a technician already came and they supposed to send the parts but is taking forever. They finally call to schedule delivery and I wasn't able to answer. Can someone that really knows their job call me!?

Thanks

Desired outcome: Please help!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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American Furniture Warehouse [AFW] - Customer Service.

08/12/2021 I called AFW in Grand Junction Colorado talk with Customer Service. I ask her if my loveseat has made it over the mountain yet due to the mudslide. She told me she wanted me to know that they now has the sofa and the loveseat and it should be coming in tomorrow. I ask her what time and she stated someone will call me after 1 today 08/12/2021 to set up a time. No one has call so when I did my email saw that there was a time slot stating I schedule which I didn't. So I call Grand Junction AFW and told them I did not talk to anyone about a schedule besides in the past your Customer Service has never set up a time. Also they lied stating they talk to someone here back on the 4th why would they set a time up on the 4th when the loveseat wasn't even here yet. They told me that they would call me when it gets on this side of the mountain when I call them. Why are your people lie to their customers maybe you don't want us back anymore to buy anything. It would be ok to give someone else our business. Even when we bought the set it was a birthday present for June 27th we bought it on the 17th of June. Evan told us it will more then likely be here the day after meaning the 28th of June. Todays date is August 12th.
# 91A848205 Look at the order yourself date expected was 06/30/2021

Desired outcome: Fixed your lies & discount for delay.

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The complaint has been investigated and resolved to the customer’s satisfaction.
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American Furniture Warehouse [AFW] - Couch set - white sofa, 1/2 chair, ottoman

This order was purchased on 1/28/21, the 1/2 chair was on back order until 2/12. My roommate and I liked the set very much and were okay receiving the 1/2 chair 2 weeks later. We were told that a...

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American Furniture Warehouse [AFW] - Customer service

Extremely unprofessional customer service supervisor. Would not listen, kept talking over me and actually hung up on me because he was not able solve my issue and was using canned statements instead of trying to solve a customer issue. Instead of trying to reason about warranty issues he just uttered the same statement over and over again.

Have bought a number of items from this company but will never again.

The quality of customer service of a company reflects the quality of the products. This was a pathetic experience. If a supervisor hangs up on a customer I can't imagine the quality of the direct reps

G
May 25, 2021

American Furniture Warehouse [AFW] - Delivery

Delivery today 05/25/21. Very rude delivery personnel by the name of Travis. Politely asked him to remove his shoes upon entering and he enters anyway while telling me he "can't." I then asked if...

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American Furniture Warehouse [AFW] - Fire table and chairs

Found out too late that American Furniture Warehouse is mostly Chinese crap!!! Looks good but only lasts nine months! Spent 2K on Fire table and 4 chairs. One chair snapped at the weld when rocking...

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N

American Furniture Warehouse [AFW] - Side table had glue dribbled down the front and then stained over.

I just got home with my purchases, a 100 mile round trip to get. I got 2 reclining chairs and 2 power chair side tables, z-t127-699. 1 table is great, but the other one had the glue dribbled down the...

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M
Nov 27, 2020
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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American Furniture Warehouse [AFW] - Couch

Ordered a brand new couch. Paid the $75 delivery fee. Couch was delivered broken. Looked like it had been dropped. Called AFW. They stated another week to get new couch. Never received call for...

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American Furniture Warehouse [AFW] - Couch broke after 18 months

I purchased my couch in Feb 2019 and it's now 10/2020 and the frame is broken. when call them, the lady was so rude and not willing to find me a solution and she hung up on me. Hamidah. also I couldnt understand her english was extremely poor. so here i am less than 2 years, with a broken couch and $1000 short. joke and crap furniture. my grandparents bought furniture for same price and it lasted them over 50 years! expensive crap should be new advertisement.

I am wondering if you received any kind of solution with AFW. We have a similar problem.

L
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

American Furniture Warehouse [AFW] - Replacement order and rude sales persons

On 9/3/20 my wife and I went to AFW to pick out furniture to replace the furniture we received 2 months ago. We found what we wanted and went looking for someone to help us. No one in sight. When we...

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C
May 11, 2020

American Furniture Warehouse [AFW] - Liars & worst customer svc staff ever

I have been working on the purchase of some $5, 000 in furniture and have spent thousands more with afw over the years. Before purchasing and scheduling a second bedroom set to replace a brand new...

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M
Apr 01, 2020
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

American Furniture Warehouse [AFW] - Bed frame

We bought an entire bedroom set from AFW a little over a year ago (past the 1 year warranty which is a joke). Recently the foot board has been coming loose because it's literally only held together...

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N

American Furniture Warehouse [AFW] - Dining set broken bench

Bench from dining set broke from the stretcher bottom piece. I've been trying to replace it but no luck I called and emailed and I haven't been helped I don't want it for FREE I just want the exact...

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J
Oct 22, 2019
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

American Furniture Warehouse [AFW] - poor service provided. price was not honored.

I am very disappointed with the service that we recieved as we visited the American Home In Santa Fe, New Mexico on Saint Michael's street on 10/20/19. We walked in looking for a dining room table...

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A
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

American Furniture Warehouse [AFW] - complete customer experience!

Thought I would shop local, not again at least with this company. I purchased a queen size mattress set. I got a full size mattress and queen size box spring.
Now trying to correct the problem, so I want to exchange the box spring for full. They come to pick up the queen and no replacement. I paid well over 5k for my entire order. They didn't bring it all in the beginning and it was wrong! Not to happy.

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