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American Freight Complaints & Reviews

American Freight / order

Ta
May 21, 2019

I placed a 4k order at the Carnegie, PA store, on 04/17/2019. I paid up front for the Chest of Drawers, and the Bed, since I was told that they didn't have many in stock. We were not moving into our new home, until 05/08/2019. The delivery for the entire order was to be 05/11/2019...

American Freight / customer service / bedroom set

Jo
May 06, 2019

I went in to order a glam bedroom set on sale for $605 when completed the paperwork what was ordered for me was not the same thing or price. I called asking why the total ended up being different as well as the name of the bedset I was told the name had changed bc they discontinued the one...

American Freight / product/service

Ma
Apr 25, 2019

I purchased a bedroom set for my son on 4/6/19 at the Grand prairie location in Texas. They said it had to be pucker up in Dallas, went to pluck it up for home and the furniture was 2 different colors. We took the brown footboard and nightstand back as we had purchased the black set. They...

American Freight / delivery service and customer service

Dj
Mar 21, 2019

This has been a nightmare from the very beginning! The staff is unprofessional and the delivery service is even worse! Do not purchase anything from this company. I never will again! They were supposed to deliver the furniture on 2 days ago. 2 days later, they finally came with the...

American Freight / furniture

At
Mar 16, 2019

Please never never ever buy from these scumbags. I spent $3, 000 dollars cash and got garbage for service. They will not take back furniture delivered because their deliveries are by contractors and thus not liable. Customer service manager is a teenager from Mcdonalds and just gives the...

American Freight / mattress

Ma
Feb 06, 2019

The mattress I was given was not the soft pillow top in the show room AF006. The mattress I was given was 311511ARAF for 318 not 199 and it wasn't soft and it wasn't black like the one I choose in the warehouse. What is AR-6050 sample? I was also told the 49 would not come out of my...

American Freight / bingo brown laf bump sofa and bingo brown raf sof

Fi
Nov 19, 2018

I purchased a sofa and an guardian vaule plan. The plan that they sold me don't cover the frame being damaged. I would like my 99.95 back and my furniture replaced. I only had my couch set one year and one month. Its been taring up for about 3 months know and with no response. The warranty...

American Freight / simmons love seat falling apart

20
Nov 06, 2018

Hides Negative Reviews Junk for sale. Love seat is falling to pieces. Don't buy their stuff. No good. Bought a black love seat recliner set by Simmons about 1 1/2 years ago. Comfortable but material is pitiful. Material has flaked off and looks terrible. No guarantees here and no warranty...

American Freight / furniture

Je
Nov 02, 2018

NIGHTMARE OF AN EXPERIENCE FROM THE BEGINNING!!! if you think it's a deal, its more than likely NOT worth it. Initially it took months to receive the furniture, which was the WRONG set, waited several more months to receive the correct set. Fast forward a few months and the cushion seam...

American Freight / dining room set

Sh
Sep 30, 2018

First..my. boyfriend and I had a sectional on layaway. We went a different route and wanted a refund on what we paid. We were told we couldn't get a refund but a store credit. So that was fine. We decided to buy the marble top looking dining room set and paid the difference. We were...

American Freight / product paid in advance and was sold

Fl
Aug 13, 2018

Back in May of 2018 I put a 3 piece living room set with recliner on layaway along with a queen size bed only. The total came up to roughly $1100 or so I paid 884.00 which it left a balance owed of like $200 or so. I informed the salesman Craig that I was doing a remodel in my house and...

American Freight / horrible manager

Ra
May 10, 2018

Hi I'm Ray. I just left your store here at NM. I was very happy to come on board. But I'm so sorry to say that I'm quitting. 1st of all Anton grant had told me twice to be at work at 11am. Twice he showed up late. I was there at 1045am on Monday he showed up at 11:20 . Was off Tues and...

American Freight / employee

Da
Mar 25, 2018

I had a very horrible experience in your furniture store with you assistant manager at your Georgia location at 6796 Jimmy carter Blvd in Norcross GA. I originally came there to speak with Christopher who is an inventory specialist at the store he told me that I could come to the store...

American Freight / terrible customer service and your contract is contradictory

Ch
Mar 23, 2018

I was told I could not get my money back after I was not alerted that the furniture that I was paying for had been discontinued.Is this how you guys run business? I cannot get my money back after I've paid off something that will never be back in stock. The Wheatland RD location in Dalla...

American Freight / staff and professionalism

Al
Mar 17, 2018

After I wrote the second email I received a call from a female employee at the Parma location, she (I dont know her name) told me that the new ottoman was available to exchange, no problem, ok fine. I told her that my fiance and I are very busy and that it may be a couple days before we...

American Freight / delivery and customer service

As
Mar 12, 2018

I order the full house set plus a twin bunk bed and mattresses. I first recived the dresser, bed frame, twin bunk bed, dinner room set and that was all. I was told it would be a week to recieve the rest of the stuff(2 twin matress and box spring, queen matress and box spring, couch, love...

American Freight / refund

Jo
Feb 01, 2018

I went to get my money back from American Freight so they debit it back to my card it's been 3 days &my money hasn't post back to my account yet. When I called the store &the corporate office they were so dang ruled. I've been told lies behind lies . I want my money even of I have to call...

American Freight / service / product

Ca
Dec 09, 2017

I purchased the Lila bed set October 27, 2017 I advised American Freight I would need it by December 8 and I will come pick it up. The day of move in I received a call from Vincent in the Newport News store he was awesome but he also called me to advise me the day of that my bed set did...

American Freight / delivery

Ta
Nov 16, 2017

This location horrible unprofessional 8173 W Brown Deer Rd, Milwaukee, WI 53223 Paid my account in full on Oct 30, was scheduled to have my Sienna sofa loveseat and bedroom set delivered today, called to confirm at 5pm they told me we thought it was due 25th my move in date to my new...

American Freight / couch, loveseat, and recliner

Ni
Jun 15, 2017

We purchased a recliner, loveseat and couch from a little over a year ago. We started having issue with the recliner within a few months. Pops and cracks when sitting in it or rocking and back will not stay leaned back anymore. Supposed to have 5 yr warranty on everything except for the...

American Freight / the 18 piece set

Co
May 03, 2017

I ordered a set of 18 pieces. I waited the 3 weeks that i was told by the salesman. Then after the 3 weeks I called back everyone was acting like they had no clue what i was talking about . The man kept trying to get me to buy more expensive pieces. I told him i was interested in it. The...

American Freight / $398 7 piece set/okc

Ne
Apr 23, 2017

My first time ever goin to this furniture store, was a disappointment. First of all False Advertisement there are no $398 sets at the store, maybe $498. Things got worse I then looked at one sofa for $498 not a set one couch. The manager then tells the sales rep the have no more couche...

American Freight / commercials have got to stop!

Ro
Feb 10, 2017

The commercials are so obnoxious!!! I will never go or buy anything from these stores!!! 😒 it's one thing to advertise a product or products, but very annoying to just yell at customers your pitch! Everyone, I know, hate and are annoyed when american freight, as the company, blasts!!!, it'...

American Freight / item not received

Ta
Dec 17, 2016

I purchased cushions over 4 months ago and still have not received them. I do my part by calling monthly to find out if the cushions are in and the person on the phone always tells me no. I never thought cushions were a difficult item to have in stock, since they are a furniture store. Now...

American Freight / will not deliver your stuff

Ed
Oct 16, 2016

The stove it storm mount Ga need to closed they gave two delver guys the wrong things to bring to my house when we found out it was the wrong stuff they blamed this on the delve guys and they let them go they need to close the store untel they get the right people ther

American Freight / king size pillow top mattress

Bu
Sep 03, 2016

Do not buy anything from American Freight. There is NO service after the sale. Bought the mattress from American Freight, after 6 months it looked like it was sinking in in the two areas where we sleep. Had read that they do that sometimes, so we gave it 3 more months and it got worse...

American Freight / mattress set

He
Dec 03, 2015

we bought a mattress set from american freight on 5/11/15 not even a week after the box springs made awful noise and the mattress was sinking in we contacted the company got the run around for awhile then manager anthony harris told us to bring in the box springs for different ones with no...

American Freight / chattanooga employees

Re
Aug 14, 2015

This company is like working in a third world country. The working conditions are despicable for a business in the U.S. Several employees in the Chattanooga warehouse store have been treated for heat stroke and hospitalized and for what $8 an hour? This company has no concern for the...

American Freight / refund

We
Mar 11, 2013

American Freight! What a company that is so good at ripping off people. This company must take some sort of class on how to rip people off because every comment that I have read is all the same. I too was ripped off by this company and now I am out of 800 dollars and no furniture. I have...

American Freight / disorganized business and empty promises

Su
Mar 27, 2012

Always read the fine print and ask lots of questions. This business is sketchy (to put it nicely) and I wish I had read some of the other complaints before we purchased our furniture. We went in near the end of Jan. 2012. Looked around, had one guy (David) who said he was the manager...

American Freight / Queen Cherie Hill Mattress / website price was not given at store

Sh
Mar 18, 2012

I walked in to the store this evening looking to purchase a queen mattress. The store was closing and we were in a hurry, my husband and I wanted to leave with a mattress and found one we liked. When we asked the employees about the pricing of the mattress for the queen, first we quoted...

American Freight / wrong items provided during pick-up

At
Feb 04, 2012

My husband went to the warehouse and purchased a mattress set, bed frame and headboard. He got everything home and discovered that not only had they given him the wrong headboard, but it wasn't even a headboard designed to attach to the bed frame. We live about one hour (drive time...

American Freight / beware I worked here

It
Sep 24, 2011

Listen to me i work here for a couple years in southern store in florida and even was manager. Im not going to completely bash company cuz i did see many happy customer but i also see many shady things. I know cuz i see first hand. The founder is steve belford who mainly work at home...

American Freight / cheap furniture but an expensive price

Am
Sep 16, 2011

Over a year ago during the process of us building a house we place furniture on layaway. Never thought that I was going to deal with this mess. After paying off my furniture we set up a delivery date for everything to be delivered. On the day of delivery I just happen to call to make sure...

American Freight / cheap products

Mo
Aug 26, 2011

My wife and I went to this store to purchase beds for our children. The sales person was real nice while we made the purchase, we were told it would take a week. The order was delayed! We called and was told it would be in, when it finally came we set up a delivery and was given a block of...

American Freight / got fired

Yu
Jun 14, 2011

I was an employee for American Freight For 9 months 8 of which I spent as a warehouse employee I worked every day wether it was on the clock or off just to show them how dedicated i was to the company I then was promoted to be a salesman I started on may 11th at the end of the month...

American Freight Furniture / refund policy

An
Jun 05, 2011

We went into American Freight on May 18, 2011 and picked out several items that we wanted delivered the end of June or beginning of July. The salesperson said that wasn't a problem because one of the living room sets was still on order from the manufacturer and wouldn't be there...

American Freight / unethical business practices

Ba
May 18, 2011

On April 22nd, 2011, I complete all of my payments (totaling 213.00) that were required to obtain my furniture (American Freight stock item: Collin Futon item# 5290COCM)from their lay-a-way. On that day, the sales representative informed me there was an item in stock and I could come and...

American Freight - Warren, MI / no furniture/waiting on check

Bt
Mar 22, 2011

i paid for my sofa/loveseat 2/22/10. i was never given a specific delivery date, they implied they had 4 weeks due to the contract. i call the store constantly, they hardly answered & they could never tell me when i could receive my furniture. after a month of i don't knows, & were...

American Freight / non-delivery of goods

Jo
Mar 14, 2011

I ordered and paid for furniture from them on January 17th 2011. It is supposed to take 2 to 4 weeks for the furniture to come in but I was told the furniture was already ordered for inventory and was lead to believe it would be in sooner. As of march 14th I have not received the furniture...