American Freight reviews & complaints 124
Keywords
delivery furniture warranty claim customer service couch purchase store service refund help appliance complaint damaged email delivered sofa problems refrigerator replaceNewest American Freight reviews & complaints
Whirlpool stove top
Bought a whirlpool stove top on 2/23/24
Thinking its in good working condition
I hired an electrician to install it.
The stove turned out does not work
The large burner knob doesn’t work properly. One of the burners doesn’t come on at all no heat nothing
I returned it to the same location
Allen is the one who sold it to me. He was kinda rude from the beginning did mot care to explain anything that was at purchase time. Once I took it back he still have the same careless attitude. He show no remorse toward the issue. He just pointed a finger at the otter stoves saying go look at other ones.
Desired outcome: Need to refund the electrician fee due to a non working equipment
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customer service lied
I called corporate to confirm the policy on picking up old appliance after I paid the pick-up fee with the purchase of a new appliance. I was told that they couldn't put old appliances in the truck which was not true wanted to charge me a pick-up fee to put the old appliance on the curb. After this, they did not deliver on the promised date! Run! don't do business with this company they do not care about their customer
American Freight - Refrigerator, warranty and delivery charges
I purchase a Samsung refrigerator and 5 year warranty Nov 18 2023 and picked it up. It lasted 16 days and the compressor went out. Marion the manager advised us to go to Samsung for warranty repair. After several weeks of run around with Samsung and no refrigerator for almost a month, the manager said she would take it back and we could pick a new one. The...
Read full review of American FreightRip off
Bought the queen extra firm mattress from American freight had it 5 days warped coils looking out on side been trying to get ahold of the 10yr warranty company but can't Noone will help me paid over 500 dollars it american freight won't take it back or exchange it I'm disgusted I worked hard for my money and to purchase this mattress for my new apartment and they played me I wish I could get a new mattress or my money back
Claimed loss: $600 loss
Desired outcome: A new mattress would be great or a refund or something
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buyer beware
I wouldn't recommend purchasing from American freight, you have to pay on the warranty to replace your couch. i replaced my couch last year after having it less than a year because it fell apart, now this couch fell apart and after paying almost $1800 for a sectional, ottoman, and warranty they are willing to give me $799 store credit to replace a couch i paid almost $1800 for. its a headache and the furniture wont last the 5 year warranty you pay for. take your business else ware.
I purchased a sectional, ottoman, and 5 year warranty from AMerican Freight in 2022, I had it replaced not even a year later because it fell apart, Here we are in 2024 i went to use my warranty to replace this sectional as it again fell apart. I paid $1795 for this sectional only to be told that i will get a credit of $799 to replace my sectional and ottoman. i purchased from your Frankfort Kentucky location and was told today I would only get $799 as a store credit, I was also told that Becky your store manager applied a $300 refund to my account in 2022 and i never received it, I was told refunds were not allowed, yet they say they have a recipt for doing so that never hit my account. my sectional has fallen apart twice now and i paid for a 5 year warranty how are you only providing a fraction of what i paid for this furniture? your district manager angie baez blocked me after asking questions and wondering why were being robbed here, this is not okay, i didnt pay almost $1800 for furniture form your store that doesnt hold up to " its promise" $799 doesnt even cover the cost of this couch or anything on your store website. how do you stand beind your word when you get treated this way?
American Freight - Washer/manager's treatment, attitude
I purchased a washer from the Northfield store and a refrigerator from the Eastlake store (financed). The washer was to be delivered on November 27 and the refrigerator on November 29. The washer was brand new. They arrived with the washer in the box. I had to pay someone to come and take the door off in order to get the washer in the basement. When they...
Read full review of American FreightMattress
I ordered a mattress. for the Black Friday sale, I was Directed to pick it up from the location 37055 Groesbeck Hwy, Clinton Township 48036, When I arrived at the store the associate apologized. Stating that location is a franchise of Cambridge, no refund could be issued, or a substitute item, I was given a 1877 number to call which I have been calling since Friday afternoon, I would appreciate a call back and a full-size mattress sent to the address on my order. This is a huge inconvenience and VERY frustrating. my order number is [protected]. Not to mention I still had to pay the person who brought me to get the mattress, my money and time was wasted. I can be reached at [protected]@yahoo.com or [protected]
Claimed loss: $100.00
Desired outcome: A mattress delivered to my home.
Queen mattress
I purchased a mattress online and did store pickup, I just brought it into the room and went to take it out the plastic and noticed bed bugs inside the plastic! When I called the store the lady said it couldn’t have came from there store! So I put bugs inside a sealed mattress? This company is disgusting and need to teach the store associates CUSTOMER SERVICE!
American Freight - Couch is falling apart after one year
I purchased the L616 Maverick Motion leather sofa from you a little over a year ago and, after purchasing the warranty, delivery and taxes, paid over $1100.00 for it. I hoped, after spending this much money, that this couch would last me quite some time. I am not hard on my furniture at all. It is just me and two kids, ages 10 and 15. The 15 year old...
Read full review of American FreightItem not delivered initially after refusal of upsell attempt for 79.99 mattress cover.
I've ordered over $4000 worth of merchandise from your store in the last month and was called and yelled at by your director of the store Reggie due to me changing my mind about purchasing a mattress cover that he tried to upsell. I almost canceled over a 1600.00 order due to his disrespect. Coincidently my King mattress that was at the store onsite was not on the delivery truck for at the time of my scheduled delivery.
Claimed loss: Time inconvenience
Furniture/bed/desk top
I bought an entire bedroom set in late November of 2022 from the Columbia, SC, Atlas road, American Freight store, we even purchased the five year protection plan. Since we have bought our new set and within seven months time, the bed is falling apart from defects, the night stand is also peeling apart on the top. The headboard screws have ripped out and the wood has split, which has now caused serious back issues for me, I am a disabled Navy veteran to add, which they understand and know since it is in the paperwork which we have, they have refused to address these issues with us, I have filled out forms for this online, uploaded pictures and videos, called numerous numbers, been caught in a tick, tack, toe game in the phone system. This company has displayed to us in a variety of ways to tire out the complaining consumer in hopes that they will just go away. They will create a false illusion your issue is being taken care of and schedule a technician, which never shows up and never will, even after you call back over and over again, no number to this tech either, take your lumps and move on, Don't buy from them ever, it will just cause you anxiety and heartache from doing so.
Desired outcome: Refund/replacement
Do not buy from them is all I can say, this company has a deep game and it is bad news for you if you buy from them
Furniture
We purchased a couch and loveseat recliners and we paid for a five year warranty. We called to make a claim on our furniture it is staing and the material is wearing out to soon and recliners are loose. They ask you to make a claim online but they only allow minimum selection on what the damage is. Then they email you back denying your claim . We paid extra for the warranty and expect American Freight to give us the warranty we paid for. Be careful when you purchase anything from here they are not honest about warranties.
Delivery fee
I hope that this email finds you and your family doing well. My name is Chernell Bizzell, and I wanted to contact you as a person in leadership at American freight to share with you one of the MOST unbelievably disrespectful, degrading, and despicable customer service experiences I have EVER, literally, had in my entire life. I have been fortunate enough to have been all over the world, and have had interactions with people from many cultures, belief systems and behavior patterns, but I have never seen salespeople behave the way two of your salespersons did in Forestdale, AL on 7/16/2023. To be fair, I have seen varying degrees of ugly behavior, rudeness, and condescension.
However, the experience I had with Shontoya and Ben at the Forestdale, AL American Freight store was unlike any experience I have ever had! I will love to share the details with you, they are lengthy, and I will start with a summation. The police were called on me at that store on Sunday the 16th.As an African American in this country, at this time, to have the police called on me could have cost me my life, literally. I could have been shot and killed because all because the store clerks were dishonest in their explanation of services and deceived me just to make the sale. They omitted pertinent information to aid in me making a well-informed decision about the purchase of items from the store. She took my delivery fee after telling me that is non-refundable and from the documentation that she gave me when I made the purchase, that information is not listed anywhere.
I want to get my delivery fee back because the furniture was never delivered, and the delivery guys never arrived at my home. Lastly, they treated me like I was garbage not deserving of an iota of respect, they laughed and ganged up on me with their vicious words and personal attacks. There must not be a camera monitoring the store based on the way they behaved, and I realized that rather quickly. I couldn’t have imagined them behaving that way if there was one. It appears to me, that their behavior is a common practice and that they have behaved this way regularly. I do have video that I will release of their behavior that day. It is footage of Ben and Shatoyas behavior towards me. It shows all the ugly things they were saying and how unprofessional they were. It shows me in there upset and trying to get to some form of resolution with your salespeople, who should not be in any community treating customers the way they treated me that day. Ben the Manager also has footage that he recorded of me as well. I caught him sneaking and recording me as I engaged in dialog with Shontoya.
I have started counseling to help me through this ordeal. Having the police called on me was extremely traumatic, being disrespected taunted, laughed at, and ripped off for my delivery fee in which she taxed has been extremely difficult. It has affected my sleep, I have made an appointment with my primary doctor because of the chest pain I started having after I left the store that day. My nervous system was overloaded, I was shaking extremely from the stress of the situation.
Saturday, July 15th I went to the Forestdale American Freight store to purchase some bedroom furniture. My husband and I arrived in the late afternoon. We looked around and decided on what we wanted. I had several questions because this purchase, in my household, is considered a large purchase which means we must do our due diligence in knowing the details of the items we wanted to purchase. I met Shontoya and she appeared to be kind enough, at that time. After asking several questions about the pieces we were interested in she started to become mildly agitated and mildly passive aggressive, I could tell I had reached my limit of being able to ask questions. We asked about delivery because my husband and I both work and needed to know the details of how it works if we decided to use the service. Ultimately, we decided to use the delivery service. I asked if we could set the delivery up at around 3:00 pm because we won’t be home before that time. She told us “Yes” she can schedule us for 3:00. She started to explain that they had a warranty, and we should get it. She told us that the manufacturer’s warranty only lasted 48 hours on the furniture, which I thought was weird, but okay. I asked for written information on the warranty I wanted to read the terms of the warranty. The confusing part is, I had to ask for written information on the warranty plan and when I did ask, she appeared agitated about me asking for it in written form. I guess she wanted me to take her word for the details. I started feeling, based on her behavior, that this store purchase may be a very bad idea, but I wanted to read reviews on the store’s site.
After reading the reviews on the store site I felt that maybe I was misreading her. We decided to give it a shot and returned Sunday July 16th to purchase the furniture. I started to ask more questions about the furniture and delivery again especially on the delivery time (3:00 pm) because we would not be home to receive it and I made that VERY CLEAR. In hindsight, I realize she said that (they can deliver at 3) just to make the sale. She did not want to create any barriers to us making the purchase even if she had to lie to us to get our money. In addition, she sparingly shared the terms of the warranty, and in reading the reviews on the BBB website, she did not tell us ANY information about the warranty other call this number if you have a claim and write down everybody’s name when you talk to them which was another red flag based on the way. Her comment, the use of the words, and body language indicated to us that there has been a lot of issues with the warranty. I just should have left the store then.
We make the purchase, I had to ask for a warranty brochure, which providing one should have been normal and a routine part of the process of purchase. She provided one, then when I walked away, she called the next customer and sighed very loud to indicate to the customer that I was “getting on her nerves.” The problem with that is any sensible person buying anything that will cost their household over a thousand dollars will have several questions. So, when she was evidently rude, I was just surprised, but I wanted to keep my cool and not stoop to her level. Interestingly, when she ran my card for the purchase, she starts dancing, popping her fingers, and singing. She then became very friendly and told me how nice my glasses were. All the passive aggression disappeared for the moment.
Tuesday, July 18th, at 11:00 am I received a call from Shontoya asking me if I am ready to receive my furniture. I became confused because we had already had the discussion regarding the time, we can be there to receive the furniture. Then she said “okay” and that was the end of the conversation. I get home early to receive the furniture after leaving work. I don’t get off until 4:30. I’m waiting around for them to arrive at 3:00, but no one shows. I understand that people run late get caught in traffic, so I didn’t mind them running late. But at 3:20, I called and spoke to Ben to see what the ETA for the furniture. He told me that “the guys were in Helena, and when they leave Helena they were coming to me.” I said “okay.” I wait around more, and at 4:30, no one had arrived, and I called the store back and spoke with Ben again. He then told me that the guys were in “Gardendale” which you must pass my home to go to Gardendale”. I asked why they passed my home to go to Gardendale especially since I have been waiting since 3:00 pm. Ben replied, very rudely, “ma’am” we don’t tell people when we are going to be at their homes, we just show up when we can, which is contrary to the past few days of conversation. He takes a big sigh and says “I am going to put you on hold” then Shontoya comes to the phone and contradicts everything she told me about the purchase. I told them “I am coming to get my money back.
I arrive at the store and go in and ask for a refund. Very condescendingly she tries to reinforce that they don’t have delivery times which was not what she told me Sunday. I replied, “just give me my money, I am not going to go back and forth with you.” Ben started talking to me telling me that I am childish, asking me how old am, and I just a bunch of random ugliness. That is when it came to me, there must not be a camera in this store to record how disrespectful, ugly-spirited, hateful they are being. I felt extremely unsafe in that store. There was another African American guy in there(employee) who did not engage the same way they did even though they tried their best to bring him in it. It appeared to me that he has seen this go on many times before and did not want to behave like they were behaving.
Shontoya told me that she wasn’t going to give me my delivery fee back because they loaded it on the truck, and it’s not their fault that they were not there at 3:00. I said to her “call the police.” She never told us that if we get a refund that the delivery fee is not refundable. It is not listed on the receipt, there is no indication anywhere in the purchase paperwork she gave me that mentions that the delivery fee is non-refundable, and the police also pointed that out. All I received, besides the warranty brochure, and she NEVER EVER mentioned that. We continued to go back and forward arguing profusely about the fee and Ben told her to call the police. When she got on the phone, she told the police dispatcher (that I was in the store yelling, she explained the story to the dispatcher in which 70% was half-truths obviously in her favor. The only truth she told is that I was upset about the delivery. She then made a specific mention to the dispatcher that “she is Black.” I thought to myself, what does me being Black have to do with anything? I yelled to the dispatcher; I am African American. The line she used is the very line that many African American’s are being murdered by police every day in this country. We have lost hundreds of Black men and women in the last two year from the line used “they are Black.” What it does is send a false and misleading signal out that this person is a threat, dangerous, and need to be handle with all force necessary. This is well documented as the precursor to many unarmed African Americans being murdered by police. When, they are truly the victims, as in this case. Thus, I could have been shot and killed by Adamsville police that day.
Shontoya told the police that there was a contract that said I could not get my fee back, but I was never given this contract. She told the police she had to have someone send it to her from another location and that she wanted them, them the police, to make me sign it and then she wanted me to leave. The police had to tell her that they can’t make me sign anything. This situation could have been easily avoided had they been honest with me, showed up in a timely manner, and had some level of professionalism. I have had to start counseling to help me through this situation. Having the police called on me was extremely traumatic, being disrespected taunted, laughed at, and ripped off for my delivery fee in which she taxed it when she supposedly refunded my money. I paid $109.00 in the beginning for the delivery, but when my money was refunded, she took $118.00, and additional $9 dollars more than I paid for the delivery fee. The furniture was not delivered they never ever showed up to the house EVER, and to have to wait from 3:00-4:30 for a delivery is unprofessional, inconsiderate and are very bad business practices. Please refund my delivery fee.
Desired outcome: I would like to have my delivery fee back including the taxes that were applied after getting a refund for the furniture I purchased.
Warranty
GE frontload washer broke we filed a claim [protected] 5-2-23. Tech from Antech Appliance came 5-4, said he reset everything & left didn't stay to clear. 10mins later it stopped. Called Antech they said we had to wait. Called AF they made a new claim [protected] & sent out another tech from Supreme Appliance. Tech came 5-6 & said bad controller. His name was Daniel & he said he needed to have 2 techs to replace controller & was going to charge us 200.00. We said we have no copay & it should be covered. He said okay but will take 5 days to get part. We were finally able to have techs out to replace controller on 5-27 they could only come out on a Saturday is why they told us we had to wait. Daniel came with another tech they replaced the board, left the old & left. they also wouldn't wait for it to run a cycle. It stopped 5mins after they left. We have video. We tried to contact Supreme & no one answered phone or email or text. We then called AF back & they issued 3rd claim & sceduled us a tech with Supreme for 5-30. We received a text & email from Supreme for a tech 5-29. Daniel showed back up & said it needs a new board. He will have to order & doesn't have a date of return or paperwork for us. That is the last contact we have ever had with Supreme. We have emailed repeatedly & called. We contacted AF again 6-1 & they said we need to contact Supreme. We had to explain all over what has been happening & the 1st trouble has never been fixed regardless of how many claims. For [protected] Bianca reluctantly agreed to issue the 50.00 7-day service guarantee by mail. Called again & asked when claims dept will be getting this replaced or fixed. We have spoken every other day since & no 2 stories are the same. One rep told us claims dept has to review, another told us it said we refused service from Supreme, not true. Another told us claims will call & it was escalated. Then we were told they see where we didn't refuse service & he escalated again. We were told to give it a couple more days for claims to call, they had decided to replace but claims has to call us first & to expect an email. I waited then this afternoon I was told again it says we refused, which we didn't. They said claims manager Alan was supposed to call didn't we have a voicemail? no we have not received any calls or voicemail. She said we would receive a call from Alan on Monday. We have been without a washer over a month. This is unacceptable. I filed a complaint with BBB after that call. I will say the reps I spoke to (except Bianca) were very professional & polite, however they can't do anything but note the claim. Just a waste of time/ we have video of washer after each repair person left.
Desired outcome: We would like the washer replaced. We no longer have trust in Supreme. They seemed shifty trying to charge us on the side & saying they don't provide any paper trail
Horrible treatment
The other day me and my son after looking online and seeing that they had appliances needed a dryer because ours had broken. We went through American Freight and as soon as we walked in the place looked gross and unorganized and there's just random people screwed about not one person approached us said hello I'll be right with you nothing. Moving forward I walk almost all the way to the very back of the store after looking at the two appliances up front and I see a man walking out of the back very large man I asked him excuse me I noticed online that you so dryers would you direct me to the area where your appliances are he then responds with a sigh and says we don't really have those nor hope we ever really sold those so I'm not sure why that's on there I said well it's on your website and that's the reason I came here today was to get this exact one that's listed on your website which basically means that it is false advertisement that they claim that they have things that they don't and that they're available and ready to go and delivery etc etc not only do they not offer delivery because apparently the delivery dude quit forever ago and it's been an issue ever since then but this man never wants apologized or anything and claimed that they whoever they are I guess whoever runs your website needed to correct that that they don't sell dryers or that he wasn't selling dryers so I don't understand how a corporate store can just determine from place to place what specifically they're going to carry even though it is marked online on the commercials and in person so I never once got an apology or anything and I don't know why he treated me so s* but we ended up leaving without so much as I'm sorry or thank you or any kind of help at all even a redirection completely upset and disgusted with how he treated us we went to Lowe's down the street spent almost $1,000 which could have been spent at that store guess they didn't want our money and not only did I get what I wanted right then and there they offered free delivery and took my old one away so at this point I absolutely want to go on record and say that American Freight especially here in Hagerstown is the absolute worst s* hole I've ever been to in my life and I've never ever had anyone especially someone who is some sort of supervisor and only person on the floor treat me that badly and I will never be going back I already have posted online a review and have been sharing this information with as many people as I can possibly share this with because it is absolutely horrendous that my money is not welcome there and that even though it's listed on there he never wants apologize for this blame someone else for his shortcomings and was rude and nasty to me and I ended up having to go to another place to find what I needed and get the correct help that I deserved
Desired outcome: Atleast an apology or the site corrected but honestly I want that place closed down bad enough u feel like ur gonna be raped in the parking lot there
Mattress
I had purchased a mattress and box spring a few days ago and I set it up and let it sit for hours before me and my girlfriend laid down. When we did you could feel the spring in mattress popping up and making sound's I went back to store today and was instructed by manager to file a complaint. I didn't know that the mattress was going to be wrapped up like a rug so we would like to get another set. If the springs come through and me or my girlfriend gets hurt we will talk to a lawyer. I'm sorry for any inconveniences. We purchased at the wilkes barre store
Desired outcome: just to get another set and if a better set is a little more money.i will add to it.but I'm not paying another delivery fee
Bedroom set and sectional
I purchased a sectional, king size bed, king size mattress and chest to match the bed last July. I was currently living out of state but would be relocating to Ocala Florida mid august. The day I arrived at my new home, I went to American freight to pick out my mattress and pay for assembly of the furniture. I was told that I shouldnt waste my money on the assembly due to it being a simple job. Glad I did because it took them 2 hours to assemble the bed. I have had nothing but problems with the service and the furniture. The bed makes so much noise when you sleep on the bed that it is hard to get a good nights rest. Some of the slats on the bed, didnt even have screws in them. I have added some screws since then. The drawer on the headboard had a big scratch on it and so did the chest that matched. The told me they would be out the next day with a new chest and a new drawer for the headboard. They did not show up for 2 days and it was 10 p.m. when they got there. I had to make then unbox the chest. They said it wasnt their responsiblity. I told them I had paid for assembly and I wanted it unboxed. Then the couch kept sliding apart. Upon examination of the product, we discovered that the couch was broke and could not be connected, therefore it kept sliding apart. A technician came and drilled holes and had to replace the wood because the existing wood was so soft that he could not us it. The store told me that they were giving me a warranty that was good for 5 years and that I would not have any problems. The bed is still loud and the couch doesnt line up right since it has been "fixed". I have reached out to the store but I am told that if the manufacturer doesnt fix it, then there is nothing that can be done. I have left messages for Mike and he never returns my call. I spent right at $5000 in that store and the product is not good at all. There are other issues with the couch and the drawers on the foot of the bed wont work right. I wish I had done more research on products at American Freight before I purchased anything from there. I am very displeased and feel I have received subpar furniture for a high price. I paid for assembly and it wasnt even done correctly. I could go on but I hope you can understand my feeling in regard to the quality of product and service that I have received.
Desired outcome: I would like monetary compensation and a response please
Maytag washer
I recently purchased a maytag washer & dryer from american freight on n florida avenue, and less than a month the washer will not turn on, no power, checked the plug, power source from plug is working.Contacted the location where purchase was made, spoke to a gentleman, that was later identified (only after asking for the manager, to be the manager) never giving his name. I later found out through search that the manager at this location is roman. He stated that he would check to see if he had another washer to switch out, if not he would have to call service, after 40 minutes & not hearing from him I called back, he stated, he couldn’t locate one and I would have to call service. I then asked if the service was covered, stated that maytag would let me know. This is where the conversation went left, he said since I did’t purchase the extended warranty that I would have to pay whatever the cost was. I asked him how do that make sense when the machine is less than a month old, we went back and forth for several more minutes, until I asked for someone over him, which he gave me an number [protected] which no one answered or called back, then I also called the service number [protected] which only operates monday thru friday. I just want an working washer.
Desired outcome: I Must Want An Working Washer
Warranty
I purchased a couch and loveseat, 3 piece table, and two bedroom sets with 5 year warranty on 6/23/2020. Online at guardian only the 3 piece tables are listed for this warranty. I have been trying to make a claim to get new furniture and being told that Guardian isn’t excepting any updates to the warranties and no one knows how long it’ll be before they are. Someone needs to be upfront with the customers because we paired our money for these warranties and shouldn’t have to be inconvenienced.
Desired outcome: I would like to file a claim for my furniture and have it fulfilled in a timely manner
Sofa purchased in April 2022
Order #MLTOPY0UR
Purchased a sofa in April 2022, within a few months, the fabric started to deteriorate and pill, and one section seemed to be breaking down. Filed a claim and they sent our a guy with a sweater shaver who spent 2 hours shaving the sofa, which only served to further deteriorate the fabric. They said they'd replace the one section, but closed the case and refuse to talk to us. Since then, the section in question has cracked and it appears there are no springs in it, per the video attached. We are very disappointed in the quality of both the furniture and the customer service. The only answer is s full refund at this point, there should be no reason why a couch that is less than a year old should be in this shape.
Timeline:
Claim submitted 11/4/2022
Assigned tech on 11/7/2022
The technician came in December
PO for replacement on 12/21 to replace armless loveseat
On 12/27 we submitted a note saying we are not happy with results, and want a full refund
1/17/2023 contact store for assistance.
We DO NOT want this sofa, there is no way a new section is going to add any life to the faulty workmanship and poor quality and we want a full refund.
Desired outcome: Full refund is the only acceptable option.
American Freight contacts
Phone number
+1 (740) 363-2222Website
www.americanfreight.comMost discussed complaints
typical bait and switch sales tactics 2 (opinions to this review) Refrigerator, warranty and delivery charges 1 (opinions to this review) Furniture/bed/desk top 1 (opinions to this review)Recent comments about American Freight company
Warranty process is garbage and furniture is cheap quality as well.Your Voice Matters: Our Commitment to Genuine Reviews
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