American Freight

I called corporate to confirm the policy on picking up old appliance after I paid the pick-up fee with the purchase of a new appliance. I was told that they couldn't put old appliances in the truck which was not true wanted to charge me a pick-up fee to put the old appliance on the curb. After this, they did not deliver on the promised date! Run! don't do business with this company they do not care about their customer

I wouldn't recommend purchasing from American freight, you have to pay on the warranty to replace your couch. i replaced my couch last year after having it less than a year because it fell apart, now this couch fell apart and after paying almost $1800 for a sectional, ottoman, and warranty they are willing to give me $799 store credit to replace a couch i paid almost $1800 for. its a headache and the furniture wont last the 5 year warranty you pay for. take your business else ware.

I purchased at a locak store in december.I was told i had 9 days to pick up my items. The store called the next day. I was told i had two hours to puck up my items. This was not possible. I called had american freight rep listen in on a call. I was not abe to get my items withinn two hours. The store closed down for good. I did not recieve anything. Please read the notes. Issue my refund and remove thgis account

Purchased on 9-11 for rental property. They do not set up refrigerator or dishwashers.
We had licensed plumber hook up appliances and then we rented the property in December. The water line and ice maker to the refrigerator do not work. We called back the plumber and all lines to the refrigerator aree OK, it is the reset of the refrigerator that is faulty. Now what do we do?

Order MKZ5GAEHM

Mattress and box spring and bed frame

I paid the layaway, I had all my paperwork where I had paid out the layaway and took awhile to pickup. I never received any notice about a storage fee or picking it up. I went in to have it delivered and was told it would cost me 100.00 dollars to have it delivered. i went back for pick up and was told it had already been picked up. I was given a date it had been picked but information about who picked up. I was only given customer service number to call where I can never get through.

Bought a whirlpool stove top on 2/23/24

Thinking its in good working condition

I hired an electrician to install it.

The stove turned out does not work

The large burner knob doesn’t work properly. One of the burners doesn’t come on at all no heat nothing

I returned it to the same location

Allen is the one who sold it to me. He was kinda rude from the beginning did mot care to explain anything that was at purchase time. Once I took it back he still have the same careless attitude. He show no remorse toward the issue. He just pointed a finger at the otter stoves saying go look at other ones.

Bought the queen extra firm mattress from American freight had it 5 days warped coils looking out on side been trying to get ahold of the 10yr warranty company but can't Noone will help me paid over 500 dollars it american freight won't take it back or exchange it I'm disgusted I worked hard for my money and to purchase this mattress for my new apartment and they played me I wish I could get a new mattress or my money back

I purchased a washer from the Northfield store and a refrigerator from the Eastlake store (financed). The washer was to be delivered on November 27 and the refrigerator on November 29. The washer was brand new. They arrived with the washer in the box. I had to pay someone to come and take the door off in order to get the washer in the basement. When they got the washer in the basement. I heard the one guy say be careful look what happened you have to lift up. Shortly after that, the guy came up and said they were done. I went downstairs and the one guy said well it's plugged in but it’s not hooked up. I said why not, I paid for the hook up and he said, we’re not supposed to hook it up. We don’t do that, the other store (Eastlake) does the hook ups our store is going through a lot of changes so he called his manager. I believe his manager name was Jeff so he asked his manager if he wanted to speak with me and his manger said I guess so (he was on speaker phone). The manager pretty much said the same thing, no the store does not hook up. The Eastlake store does the hook up, he would refund me for the hook up. Then they had me to purchase two of the same hoses for the washing machine and the refrigerator, one was a rubber one was I think a steel he said that he would refund me for the second hose and tape, they would leave the other one. So the one guy said that he used to ride/deliver with the guy at Eastlake and he will hook the washer up. So a few minutes later they came up and the one guy said I hooked it up for you. You’re all good to go. I said OK thank you and they left. I waited probably a day and a half and I went down and ran a cycle just to let the air grime out the pipes and clean everything out of the pipes for the first time. When I went down there, I noticed the left side of the machine was scratched up and dented and along the bottom right was scratched up, so I said I’ll give the store a call and let them know. So I started the cycle and returned back upstairs. Probably about 20-30 minutes into the cycle, I heard all of this rumbling noise as is if someone was banking really hard to the point, I googled a video of the washing machine and noticed that noise was not normal. It was extremely loud and that went on for about 20 minutes, it stopped, then it started again. So when I went back downstairs the washing machine had moved at least 5 to 6 feet out of the area that it was in and had ripped the cord out of the wall. I believe if the hose was not connected to the water pipes it would’ve probably went all the way across the room. I called and spoke with the manager at the store (Stephanie), who was extremely rude, very disrespectful, Very dismissive, very unprofessional and she pretty much told me that since I didn’t get the extended warranty I needed to contact the manufacturer and ask them if they can send someone out to take a look at it. So I said for a washer that I have had less than 48 hours, that I have done nothing with, you’re telling me I need to contact the manufacturer. She said yes once you received it, we have nothing else to do with it. After she and I kind of went back-and-forth, I asked for the district or regional manager number and the corporate customer service number. She put me a hold and contacted the manager at Eastlake, and I guess they told her from what I’m describing it sounds like the guys did not take the shipping bolts off the back of the machine, she said, which they shouldn’t have had to do because they’re not supposed to hook it up anyway, but they did so because they didn’t take the shipping bolts off, that’s why it was behaving the way it did it So Stephanie told me pretty much that’s not their responsibility because the guy shouldn’t have hooked it up anyway. So she said, I could wait until Friday, (It was Monday), when the guy comes back in and they can have him to come out and remove the bolts, that was my only option, then the call mysteriously hung up. She did call back about five minutes Later by that time, I found the number to corporate customer service. I left my contact number there and they called back the next day. I gave them all the information and they asked me to hold while they called the store. She came back and said I had the option of returning the machine, or having them come out and remove the bolts from the machine. At this point, I was so frustrated with the disrespect and treatment I had received from Stephanie and the entire ordeal, that I didn’t want any part of dealing with this transaction at all, so I told her I just wanted to return the machine altogether. So she contacted Stephanie and told her that I was returning the machine, Stephanie said, it would be the next week before they could come out and get the machine. Stephanie contacted me and said they could come out the next Tuesday and pick the machine up. They would send me the date and time they will be out to pick the machine up. I received a text message and an email on Monday, the 4th of December with the date and time they would be at my house with was on December 5 between 1:15 PM and 4:15 PM, but it was in military time so it said, 13:15 PM to 16:15 PM. I not only paid someone to sit there until 4:15 PM. I had to pay them to remove the door for them to take the washer out. I didn't hear from anyone until about 3:45 PM which said, they will be at your house in 28 minutes. At about 4:16 PM, 4:17 PM the individual I paid to sit there and remove the door left because no one had showed up. Then at about 4:25 PM the driver from American Freight delivery calls me saying that they were outside my house, I explained to him that I had someone sitting there and no one showed up, so they left at 4:16 PM 4:17 PM. Shortly after that Stephanie called demanding that I reschedule and I explained to her the same thing. I said to her, I cannot keep paying people to sit at the house and paying them to remove the door for you guys to not show up in the timeframe that you give me. She said, then you need to contact the manufacturer and have them to remove the bolts. I said is there any way you can have the regional or district manager contact me she said I’ve already sent this message over to them they will contact you, I said OK thank you I will wait for them to call me. She hung up.

I ordered a mattress. for the Black Friday sale, I was Directed to pick it up from the location 37055 Groesbeck Hwy, Clinton Township 48036, When I arrived at the store the associate apologized. Stating that location is a franchise of Cambridge, no refund could be issued, or a substitute item, I was given a 1877 number to call which I have been calling since Friday afternoon, I would appreciate a call back and a full-size mattress sent to the address on my order. This is a huge inconvenience and VERY frustrating. my order number is [protected]. Not to mention I still had to pay the person who brought me to get the mattress, my money and time was wasted. I can be reached at [protected]@yahoo.com or [protected]

I purchased the L616 Maverick Motion leather sofa from you a little over a year ago and, after purchasing the warranty, delivery and taxes, paid over $1100.00 for it. I hoped, after spending this much money, that this couch would last me quite some time. I am not hard on my furniture at all. It is just me and two kids, ages 10 and 15. The 15 year old doesn't even come out of his room, so it's just myself and the 10 year old who sit on the couch. He is not hard on it either. This couch is peeling, coming apart at the stitching, coming apart at the armrests, the frame is poking out the back, etc. This is nothing I or my kids have caused. The couch has simply fallen apart, after only ONE year! You would think a $1000 couch would last much much longer than one single year. I DID purchase the warranty, however, as peace of mind. They are actually coming out today. Ive been sitting here, on my Saturday, for hours waiting for them to arrive. But as I'm thinking more and more, I simply want my money back. I do not even want a replacement from American Freight so that couch can fall apart in another year. I am a 40 year old disabled former teacher. I do not have money to be throwing around as I'm on a fixed income now. I cannot afford to be buying $1000 couches every year. I would really like you, American Freight, to do the right thing and give me my money back so I can go somewhere else and buy a couch that will last years for myself and my family. It is absolutely INSANE to me that this LEATHER couch has fallen apart after only one year. You should not be in the furniture building business if this is what happens to your furniture. Yes, I see you don't do returns, but in this case, I believe it's the only right thing for you to do. Thank you, Lisa

I've ordered over $4000 worth of merchandise from your store in the last month and was called and yelled at by your director of the store Reggie due to me changing my mind about purchasing a mattress cover that he tried to upsell. I almost canceled over a 1600.00 order due to his disrespect. Coincidently my King mattress that was at the store onsite was not on the delivery truck for at the time of my scheduled delivery.

I bought an entire bedroom set in late November of 2022 from the Columbia, SC, Atlas road, American Freight store, we even purchased the five year protection plan. Since we have bought our new set and within seven months time, the bed is falling apart from defects, the night stand is also peeling apart on the top. The headboard screws have ripped out and the wood has split, which has now caused serious back issues for me, I am a disabled Navy veteran to add, which they understand and know since it is in the paperwork which we have, they have refused to address these issues with us, I have filled out forms for this online, uploaded pictures and videos, called numerous numbers, been caught in a tick, tack, toe game in the phone system. This company has displayed to us in a variety of ways to tire out the complaining consumer in hopes that they will just go away. They will create a false illusion your issue is being taken care of and schedule a technician, which never shows up and never will, even after you call back over and over again, no number to this tech either, take your lumps and move on, Don't buy from them ever, it will just cause you anxiety and heartache from doing so.

We purchased a couch and loveseat recliners and we paid for a five year warranty. We called to make a claim on our furniture it is staing and the material is wearing out to soon and recliners are loose. They ask you to make a claim online but they only allow minimum selection on what the damage is. Then they email you back denying your claim . We paid extra for the warranty and expect American Freight to give us the warranty we paid for. Be careful when you purchase anything from here they are not honest about warranties.

GE frontload washer broke we filed a claim [protected] 5-2-23. Tech from Antech Appliance came 5-4, said he reset everything & left didn't stay to clear. 10mins later it stopped. Called Antech they said we had to wait. Called AF they made a new claim [protected] & sent out another tech from Supreme Appliance. Tech came 5-6 & said bad controller. His name was Daniel & he said he needed to have 2 techs to replace controller & was going to charge us 200.00. We said we have no copay & it should be covered. He said okay but will take 5 days to get part. We were finally able to have techs out to replace controller on 5-27 they could only come out on a Saturday is why they told us we had to wait. Daniel came with another tech they replaced the board, left the old & left. they also wouldn't wait for it to run a cycle. It stopped 5mins after they left. We have video. We tried to contact Supreme & no one answered phone or email or text. We then called AF back & they issued 3rd claim & sceduled us a tech with Supreme for 5-30. We received a text & email from Supreme for a tech 5-29. Daniel showed back up & said it needs a new board. He will have to order & doesn't have a date of return or paperwork for us. That is the last contact we have ever had with Supreme. We have emailed repeatedly & called. We contacted AF again 6-1 & they said we need to contact Supreme. We had to explain all over what has been happening & the 1st trouble has never been fixed regardless of how many claims. For [protected] Bianca reluctantly agreed to issue the 50.00 7-day service guarantee by mail. Called again & asked when claims dept will be getting this replaced or fixed. We have spoken every other day since & no 2 stories are the same. One rep told us claims dept has to review, another told us it said we refused service from Supreme, not true. Another told us claims will call & it was escalated. Then we were told they see where we didn't refuse service & he escalated again. We were told to give it a couple more days for claims to call, they had decided to replace but claims has to call us first & to expect an email. I waited then this afternoon I was told again it says we refused, which we didn't. They said claims manager Alan was supposed to call didn't we have a voicemail? no we have not received any calls or voicemail. She said we would receive a call from Alan on Monday. We have been without a washer over a month. This is unacceptable. I filed a complaint with BBB after that call. I will say the reps I spoke to (except Bianca) were very professional & polite, however they can't do anything but note the claim. Just a waste of time/ we have video of washer after each repair person left.

The other day me and my son after looking online and seeing that they had appliances needed a dryer because ours had broken. We went through American Freight and as soon as we walked in the place looked gross and unorganized and there's just random people screwed about not one person approached us said hello I'll be right with you nothing. Moving forward I walk almost all the way to the very back of the store after looking at the two appliances up front and I see a man walking out of the back very large man I asked him excuse me I noticed online that you so dryers would you direct me to the area where your appliances are he then responds with a sigh and says we don't really have those nor hope we ever really sold those so I'm not sure why that's on there I said well it's on your website and that's the reason I came here today was to get this exact one that's listed on your website which basically means that it is false advertisement that they claim that they have things that they don't and that they're available and ready to go and delivery etc etc not only do they not offer delivery because apparently the delivery dude quit forever ago and it's been an issue ever since then but this man never wants apologized or anything and claimed that they whoever they are I guess whoever runs your website needed to correct that that they don't sell dryers or that he wasn't selling dryers so I don't understand how a corporate store can just determine from place to place what specifically they're going to carry even though it is marked online on the commercials and in person so I never once got an apology or anything and I don't know why he treated me so s* but we ended up leaving without so much as I'm sorry or thank you or any kind of help at all even a redirection completely upset and disgusted with how he treated us we went to Lowe's down the street spent almost $1,000 which could have been spent at that store guess they didn't want our money and not only did I get what I wanted right then and there they offered free delivery and took my old one away so at this point I absolutely want to go on record and say that American Freight especially here in Hagerstown is the absolute worst s* hole I've ever been to in my life and I've never ever had anyone especially someone who is some sort of supervisor and only person on the floor treat me that badly and I will never be going back I already have posted online a review and have been sharing this information with as many people as I can possibly share this with because it is absolutely horrendous that my money is not welcome there and that even though it's listed on there he never wants apologize for this blame someone else for his shortcomings and was rude and nasty to me and I ended up having to go to another place to find what I needed and get the correct help that I deserved

I had purchased a mattress and box spring a few days ago and I set it up and let it sit for hours before me and my girlfriend laid down. When we did you could feel the spring in mattress popping up and making sound's I went back to store today and was instructed by manager to file a complaint. I didn't know that the mattress was going to be wrapped up like a rug so we would like to get another set. If the springs come through and me or my girlfriend gets hurt we will talk to a lawyer. I'm sorry for any inconveniences. We purchased at the wilkes barre store

I purchased a sectional, king size bed, king size mattress and chest to match the bed last July. I was currently living out of state but would be relocating to Ocala Florida mid august. The day I arrived at my new home, I went to American freight to pick out my mattress and pay for assembly of the furniture. I was told that I shouldnt waste my money on the assembly due to it being a simple job. Glad I did because it took them 2 hours to assemble the bed. I have had nothing but problems with the service and the furniture. The bed makes so much noise when you sleep on the bed that it is hard to get a good nights rest. Some of the slats on the bed, didnt even have screws in them. I have added some screws since then. The drawer on the headboard had a big scratch on it and so did the chest that matched. The told me they would be out the next day with a new chest and a new drawer for the headboard. They did not show up for 2 days and it was 10 p.m. when they got there. I had to make then unbox the chest. They said it wasnt their responsiblity. I told them I had paid for assembly and I wanted it unboxed. Then the couch kept sliding apart. Upon examination of the product, we discovered that the couch was broke and could not be connected, therefore it kept sliding apart. A technician came and drilled holes and had to replace the wood because the existing wood was so soft that he could not us it. The store told me that they were giving me a warranty that was good for 5 years and that I would not have any problems. The bed is still loud and the couch doesnt line up right since it has been "fixed". I have reached out to the store but I am told that if the manufacturer doesnt fix it, then there is nothing that can be done. I have left messages for Mike and he never returns my call. I spent right at $5000 in that store and the product is not good at all. There are other issues with the couch and the drawers on the foot of the bed wont work right. I wish I had done more research on products at American Freight before I purchased anything from there. I am very displeased and feel I have received subpar furniture for a high price. I paid for assembly and it wasnt even done correctly. I could go on but I hope you can understand my feeling in regard to the quality of product and service that I have received.