Complaints & Reviews

Customer service

I ordered a stove, refrigerator and stove from american freight. I received an e mail that they would contact me in 24 hours, they never did. I called after several weeks and the next day I received a message if I did not call them to set up delivery they would cancel my order and refund my money. This is the one and only message I received. I set up a day with customer service and that day I had my phone with me. I never heard from the delivery guys and they never left a message. The women at the store left me a message, when I called several hours later I told her why did the delivery guys not leave me if they were calling me. Her message stated I would have to pay to have my items delivered so I was in no hurry to call her back. When I did speak with her it was like she was reading a script and did not care what I had to say. # 1 I did not get my call within 24 hours # 2 I had to call the store. # 3 she claims she called me and no she did not # 4 why did the delivery guys not leave me a message, it was a 4 hour window and I wasted my time

Failed delivery of product

I purchased a washing machine on 7/9/2020 . fulfillment store # 7556. Order # SO641361 I was called the...

emily bed, dinner set can't remember name

Short sweet very unprofessional people in tyler texas and lack of communication on there part as well. We...

dining room tables and living room tables

This place is a joke I ordered stuff close to then end of the month told them I was moving Nov 1 st they...

account complaint

I started my finance service with American Freight June of 2019. I was financed for the amount of $2900.00. I have been paying on my account every month and never missed a payment. I spoke with an customer service rep 09/06/2019 and notified me that my balance of $1600.00 has to be paid 09/12 or my balance will increase by $5000.00 regardless of what the remainder of my balance of $1600.00. I really need some help with my account.

  • Updated by Mshunter Β· Sep 06, 2019

    I was told that if I didn't pay my balance off in 3months they were going add on an additional $5700.00 to my account balance. I'm in the process of purchasing a home in December and I explained to them that this increase on my credit report will automatically bring down my credit score and disqualify me for a home loan.
    This company has to be help accountable for their actions!!! I was also told that they can not provide me a detail statement of how the company came up with the $5700.00 increase.

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bedroom sets

I moved into my new house in June 2019. Ordered brand new bedroom sets for my daughters from American Freight...

bedroom furniture on layaway

Put a bedroom furniture set on layaway July 2018 paid it off June 2019. Called to see if it was in stock. Wa...

Carnegie Furniture

reclining sofa with cup holder and charging port

I bought a sofa sectional, dinning room table, bedroom set etc spending over $4, 000.the sectional fell apart...

ottoman

On june 8, 2019 I went in to purchase a sofa set and ottoman. I paid over $1400.00. Now at the time the...

order

I placed a 4k order at the Carnegie, PA store, on 04/17/2019. I paid up front for the Chest of Drawers, and the Bed, since I was told that they didn't have many in stock. We were not moving into our new home, until 05/08/2019. The delivery for the entire order was to be 05/11/2019. Everything had arrived, except the Chest of Drawers. #69405 Stonehill. After at least 14 calls to the Carnegie store. Being told, that I will get a call back. I never received a call back at all. Instead, I continued to call, which is where I am at now, a month + later. I do know, that this set is discontinued. I have the entire set except for this one piece. I would really appreciate someone taking responsibility for this, I really need to complete my set. Please contact me back, by email or phone [protected]. Thank you, Tammy D. Heirendt

customer service / bedroom set

I went in to order a glam bedroom set on sale for $605 when completed the paperwork what was ordered for me was not the same thing or price. I called asking why the total ended up being different as well as the name of the bedset I was told the name had changed bc they discontinued the one I wanted so they ordered me something similar without notice I wasn't getting what I asked for. They tell me to come back in and pick something else out. So I drive another 30 mins and everyone was rude I pick out another bed set finally bc they had nothing in stock and they tell me I have to travel to akron or pay the shipping. I will never get another thing from here it's so unprofessional

product/service

I purchased a bedroom set for my son on 4/6/19 at the Grand prairie location in Texas. They said it had to be pucker up in Dallas, went to pluck it up for home and the furniture was 2 different colors. We took the brown footboard and nightstand back as we had purchased the black set. They told us we would have latest 2 weeks and I had to call them after 2 weeks to find out where the missing furniture was and they said they were putting it in the truck for delivery that day. I waited and nothing got delivered. I called the next day spoke with manager in site and he said they don't even have the items in inventory. I asked him why they lied to me and he said it was the other manager that was in that day. They told me I could turn in the items I and get a refund but I had to call the location I paid at. I call over there and speak with the person I purchased the furniture from and she said they are not allowed to do refunds. I told her I need the rest of the parts so I can put the bed together and she tells me she is going to call around. I called her back after several hours and she said they will deliver the stuff by 8pm on 4/25/19. Here if is almost 10pm and no delivery. This company is the worst company i bought things from. Customer service sucks and obviously is full of liars. I called regional manager and left message Monday and still no call back. I paid $900 and I don't even have a complete bed to put up. 😑😑😑😠😠 They need to be shut down or hire better people. All they worried about is making the sell.

delivery service and customer service

This has been a nightmare from the very beginning! The staff is unprofessional and the delivery service i...

furniture

Please never never ever buy from these scumbags. I spent $3, 000 dollars cash and got garbage for...

mattress

The mattress I was given was not the soft pillow top in the show room AF006. The mattress I was given wa...

bingo brown laf bump sofa and bingo brown raf sof

I purchased a sofa and an guardian vaule plan. The plan that they sold me don't cover the frame being...

East Saint Louis Home Insurance / Warranty

simmons love seat falling apart

Hides Negative Reviews
Junk for sale. Love seat is falling to pieces. Don't buy their stuff. No good.
Bought a black love seat recliner set by Simmons about 1 1/2 years ago. Comfortable but material is pitiful. Material has flaked off and looks terrible. No guarantees here and no warranty was mentioned at time of sale. Won't buy again and would not recommend.

**Update ...called Tom McMillian VP of Sales @ [protected] and left voice mail. Haven't heard a word. Scam

furniture

NIGHTMARE OF AN EXPERIENCE FROM THE BEGINNING!!! if you think it's a deal, its more than likely NOT worth it. Initially it took months to receive the furniture, which was the WRONG set, waited several more months to receive the correct set. Fast forward a few months and the cushion seam started coming undone, contacted them since it was under "warranty". After 6 more months and MUCH back and forth and the store employees remaining highly confused regarding any and every inquiry, and lies that the replacement would be delivered, we picked it up ourself snd get it home to find the replacement recliner is broken and it has holes in the cushion. It has been almost a year now fighting this and still not resolved. BUYER BEWARE!!!

dining room set

First..my. boyfriend and I had a sectional on layaway. We went a different route and wanted a refund on what...

product paid in advance and was sold

Back in May of 2018 I put a 3 piece living room set with recliner on layaway along with a queen size bed only. The total came up to roughly $1100 or so I paid 884.00 which it left a balance owed of like $200 or so. I informed the salesman Craig that I was doing a remodel in my house and that I would return sometime in May to pay the remaining balance.
However, I received a called from Craig to inform me that the living room set that I ordered was no longer available. I told him that I would be in to choose another set.
Lets fastforward to August 1 2018 my husband and I visit the showroom and we decided to purchase a mattress for the bed that I had on lay away. My husband chose the mattress and we had to pay $99.76 difference of the credit that was applied to the account. We informed the Store Manager Chris that we would return on Friday to pick up the merchandise.
I called ahead and informed them that I was on my way. I was trying to proactive so that the pick up would be smooth once my husband arrived with the rental truck. I arrive at the showroom and informed the Store Manager Chris that I was there to pick up the merchandise and Chris told me to give him a moment to have the merchandise bought to the loading dock. I arrived at the showroom 30-45 minutes before my husband. After about 20 minutes of me browsing around the showroom I walk over to Chris and ask was there a problem with my merchandise. He finally says yes the mattress you chose someone sold it. At this time I look at him puzzled because my husband asked them if the mattress would be marked as sold with a name attached. Well to my surprise they sold our mattress and didn't have any in the store.
I told Chris my husband was on his way and we needed to resolve this issue before he got here. Chris says lets look at other mattresses which we started to and he showed me several however, I would have to pay almost $300 more for the other mattress. My husband arrives and Chris tells him the issue. My husband isn't happy because the mattress that he chose they assured him that it would be clearly marked and there would be no issues.
My husband is a retired military man of 28 years served change for him after you have said it would be there is a problem for him The mattresses that Chris showed him wasn't a good fit for my husband. To try and get my husband at a happy place I asked Chris about the floor model and could he reduce the amount that we paid for it because it was 600.00 well he says no. Then I saw a lamp that cost $86 and I said may I be compensated with the lamp for your mess up and he says to ask the other store manager Mo I think that was his name. He went into the computer and said the lamp was $234 but I told him on the tag its marked $86. He says oh you can pay half.
My complaint is even though I suggested the floor model that others consumers have tested by lying down on it. This floor model is considered USED merchandise. I would like to believe the floor model should have been a reduced price. Again, I asked other options to compensated for taking the floor model to please my husband because he was on the verge of cancelling the entire purchase.
Now to add insult to injury once we decided to take the floor model we had to wait another 30 minutes for the items to be bought to the loading dock and what we thought was going to take us roughly an hour to pay for the rental truck turned into 40.00.
I had to ask Chris who was going to bring the merchandise to the loading dock and then at this time calling the young man to bring the merchandise.
I am very disappointed in the lack of customer service and the lack of compromise now I compromised on my end and suggested the floor model. I feel that the price should have been reduced or a decision should have been made to compensate with the lamp that I liked.
I called your corporate office on August 3, 2018 and left a message of my concern. I received a message from Jay on August 6, 2018 who left a message that he was contacting me in reference to my complaint. I returned his call on Aug 7 at 6:45pm EST however, he hasn't returned my call. I called Jay 740.833.6397 again on August 10 at 1:31pm EST and again today August 13 at 5:41pm EST. I have left him a message requesting that he give me a call back and he hasn't returned my phone calls.
I am highly disappointed in the kind of customer service that I am not receiving from American Freight.
I can be reached at 954.479.1175 or my email address is [protected]@aol.com.
I look forward to hearing from someone who can handle my complaint.

Sincerely,
Tammy Flanders