Telkom SA SOClied to by sell direct, creating confusion with telkom, who don't respond to complaints.

R
This review was posted by
a verified customer
Verified customer

Hi Mandy,

Attached please see the Telkom account we received yesterday. As explained to you last Saturday, both P9 lite phones have the little micro sim cards in but with no network signal (emergency calls only), in other words, they have not been used at all, in fact they have been lying on my kitchen counter since the day we received them. We are using the Microsoft/Lumia 535 phones only (which have the bigger sim). Sell Direct could not give us a definite answer, merely….” There is nothing we can do to assist.” This is when we visited your store in the hope that someone will be able to assist.

Now, on this statement you will see that we have been charged R948.58 for the 2 P9 lite phones……? And what is the SMS Usage Fees at R65.00 for?

Also, in my email below (dd 25.08.16) I stated that we want the Free Me 1GB P9 Lite @ R269 packages, however the statement reflects SmartPlan 50 + Huawei P9 Lite DS Black 16GB….???

We have not been able to use them at all, in fact, up and till yesterday we didn’t even know what the numbers on the micro sims where and we are still not aware of whether these have been activated or not as we have had no feedback as yet and the phones have a “Ø” which is a no network signal and says emergency calls only. On the statement it reflects 2 numbers, [protected] & [protected]. Are these the numbers for the 2 micro sims which came along with the P9 lite phones?

Please note, only once we have network coverage and are able to use the P9 lite phones, and the account has been corrected to reflect the Free Me 1GB P9 Lite @ R269 packages, will we be paying for them. How can it be expected that we pay a bill for phones which have no network signal??

We will be paying the R598.00 which is due for the Microsoft/Lumia 535 phones as these are the only phones we have been able use (packages on them are still the old packages).

Your assistance and response would be greatly appreciated.

Regards,

Claudia Clarke

I HAVE MANY EMAILS TO DIFFERENT PERSONS AT TELKOM, BUT NOBODY RESPONDS. I HAVE NEVER COME ACROSS SO MANY UNRELIABLE PEOPLE. WE HAVE BEEN TRYING FOR MORE THAN 3 MONTHS TO SORT OUT OUR ACCOUNT, TO NO AVAIL. WHAT NOW!!!

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