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Telkom SA SOC Customer Service Phone, Email, Contacts

Telkom SA SOC
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www.telkom.co.za
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1.0 2687 Reviews

Telkom SA SOC Complaints Summary

35 Resolved
2651 Unresolved
Our verdict: If considering services from Telkom SA SOC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Telkom SA SOC reviews & complaints 2687

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Newest Telkom SA SOC reviews & complaints

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6:01 am EDT
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Telkom SA SOC Telkom payment issues

Telkom has become my biggest headache with regards to payments, I had an issue that was resolved from April, it got resolved in July, now I'm experiencing the same problem where I'm being told that my account is in arrears, yet I have never missed a payment, I was given a date for making manual payments, I have informed telkom i have no bank account but they insist on deducting, as they have done so in August, yet I made payment on the 30th of August as I was given the dates of every end of each month by their collections department. Is there someone that can assist

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2:31 pm EDT
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Telkom SA SOC - Unauthorised debit charges for an account that is closed and a product that was returned to Telkom.

5 months ago I took out a cellphone contract online with Telkom through one of their sales people. The lady opened and processed 2 incorrect products under my name and once I received the confirmation order I noticed the incorrect product was sent to me for delivery. I immediately notified Telkom and they send the currier company to collect the...

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10:50 am EDT
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Telkom SA SOC Staff Members continually tired and not friendly

Honestly, I hate Centurion Mall Twllom, the customer service is always so sad to see, I that work so hard every single day 7 days a week , always struggle to find the time to sort out the [censored] that telkom seems to mess up, and then I get greeted with constant tired faces, your representatives dont even make eye contact and yawns in-front of me while im desperately trying to sort out my account problems, then she constantly stares outside while tirelessly answering me, I have had enough of this nonsense and ridiculous service. I feel like taking my contract and cell phone packages, and throwing it into your store and saying, cancel my contract keep my phone! Please do something about your stores and there attitude, Or I will take this to the newspaper’s because Its not the first time . If I get there by next week and the attention has not been given. I will refuse to pay you any further for this [censored] you call service. Thank you

Desired outcome: Take action in all stores or lose customers and I will not pay my service

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2:47 pm EDT
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Telkom SA SOC Cellphone claim

On the 1st of October 2023 at around 19:50 I was robbed at gunpoint and my phone was stolen,I then call the service provider to blacklist my phone and I was given ITC number ,the following morning I reported the matter to the police and I was given SAPS case number and completed an affidavit.i proceeded to Telkom to report my stolen as it was under insurance.I was given documents to complete and email address ([protected]@adminplus.co.za) to forward my document I submitted/forwarded my documents via email on the 3rd of October 2023,to date I never received any acknowledgement or call acknowledging receipt of my documents ,none😭😭 I further call them more than 4 times but their wàs answered by automatic machine.I really disappointed by their service.i seated here with no phone while I was paid insurance for more than 3years to date😭😭

Desired outcome: To get a new phone ASAP as promised by the service provider when I took an insurance with them .is almost two weeks without a phone as Im now borrowing a phone from my daughter.

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8:33 pm EDT
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Telkom SA SOC Unauthorized prepaid service activated

Good day

Could you please investigate as there are four prepaid Sim cards activated on my profile without my consent.

Service numbers are

[protected]

[protected]

[protected]

[protected]

I would like to know who gave permission to activate these numbers and who is using them?

This is seen as fraud as I have not requested nor received these Sim cards

I would like to have these prepaid Sim cards removed from my name ASAP.

Your feed back will be appreciated

Thank you

MD Duba

[protected]

Desired outcome: These numbers should be removed from my profile

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2:55 am EDT
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Telkom SA SOC - Cellphone contract

I am writing this email with a lot of grief because I have been made a fool by Telkom and clearly no one is willing to hear and assist me with my complaint which I have been having for the past 2 months. On the 15th of September after I realized that my line was suspended, and I got to speak to a consultant that assured me that my line would be open and...

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4:02 am EDT
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Telkom SA SOC Breakdown of refund

We cancelled our service with telkom in 2017. The onus was on telkom to stop their debit mandate on our account. They never stopped the order on our bank. After many emails our refund was eventually paid out to us. Since then I have been asking for a breakdown of the amount they calculated and simply get ignored. Daily mails and no response from the Credit Manager. We simply require a breakdown which we have been requesting since 11 Septemer 2023

Desired outcome: We would like our breakdown of cost calculation as we have been requesting for a month with no response

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4:42 am EDT
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Telkom SA SOC Telkom lte

Placed a order a month ago and was guarenteed stock is available by the sales agent. To date we have not recieved our order and just co stantly get told there is no stock. And they cannot assist.

Order number:2138777PA

Everytime we phone they tell us to call back next week and ask for stock and they refuse to assist with changing the product to something in stock.

Desired outcome: My stock deli ered as promised as we have no other serbice provider in our area.

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3:49 am EDT
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Telkom SA SOC Telkom insurance

Hi All

With all due respect, I've have been given a run around between telkom and admin plus and I'm tired off it..

I've been trying to book my phone for repairs since 14 August I remember correctly..

I've been paying for the phone and insurance affiliated with telkom and taken from telkom on the day of purchase of the phone..

I've submitted all necessary documents to book in the phone.

So I'm at a point where I need a solution as to whether I stop Paying for the phone and insurance all together..

Because telkom says the imei no. is not updated on thier system and admin plus says it updated on there's.but yet neither party is willing to assist

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2:50 pm EDT
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Telkom SA SOC Telkom data expires before the rightful time.

My name is slindile I'm using telkom network for a long time. Problem started last week I got telkom data 2.2 gb for 7 days it expired in 3 days. I thought it was a mistake then today I got my LTE data n I got a message telling me the data is gonna expire on the 16th of this month. I'm so heart broken iv been using telkom for a long time. n times are really tough. N getting the service I'm getting from this network. Please help me with the problem I'm facing I'm really not happy with the services you are currently providing!

Desired outcome: I would really like my inquiry to be resolved. Stop my data expiring before the rightful time.

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11:41 am EDT
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Telkom SA SOC Bad service

Stay away from telkom - stay away do not give "satan" foot hold especially if you love your peace of mind..❗

thank me later 👀

I bought a router with unlimited SIM card on the 29 June 2023 the router is been giving me problem since I bought I went to the store the manager told me there is nothing they can do manager from Telkom Waterfall mall Rustenburg,I called no one helped me and I am paying every month.

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2:59 am EDT
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Telkom SA SOC Smartphone

The incident took place at Maponya Mall (Telkom) on the 10th of September 2023; time was around 12 afternoon. I went there to report my cellphone Huawei that I bought last year(2022) November, I had proof of payment and the box. The cellphone stopped working before guarantee which is 1 year. They didn't check the phone or come with a solution to resolve my issue.

Desired outcome: To fix the cellphone or give me a new one.

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8:32 am EDT

Telkom SA SOC WASPA Scam - Akinga Vertical Servi

I recently discovered that I have been charged R3.00 per day for the past two months by the company, Akinga Vertical Servi, for a service that I did not sign up for, authorize, or utilize in any way. This unauthorized and recurring charge has not only caused me significant financial inconvenience but has also raised serious concerns about the integrity and ethics of your company.

This is a Complete Scam that was implemented to leech on unsuspecting South Africans!

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8:00 am EDT
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Telkom SA SOC Telkom support system

I have log numerous call with telkom about a network problem and every time I get call back they just drop the call when u answer or they start with it and line goes dead...

Telkom customer services is one of the worst I have every experience and they don't care about the customers but let u be one payment late or few days late then they can suspend your system quickly please can you start take care of the people that is paying ur salaries

Desired outcome: just need competent person to look in to my problem

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2:55 am EDT
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Telkom SA SOC - Upgrade

I had applied for an upgrade on my contract to the oppo reno 10 pro + oppo pad air + oppo wl earpods. This was done via the call center on Tuesday 15/08/2023. I received my goods today 17/08/2023 however when i opened the package to find a oppo reno 10pro+ and earpods no tablet. When i called the call center they had advised me that the incorrect package...

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9:05 am EDT
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Telkom SA SOC Billing and fraud

I took a phone from Telkom telephonically and I am suppose to pay R998, the statement came and amount was 3 times the amount including the insurance that I have cancelled. I have been with them for over 5 years now & I have only heard from people how bad they are but had never happened to me, now it has. No one is able to explain the bill, Telkom walk in centres claim to not know anything, companies are struggling but no excuse to steal from people whenever they get a chance to. you will never grow with people's tears and sufferings.

Desired outcome: My money back

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3:15 pm EDT
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Telkom SA SOC Fibre

I applied for telkom. Fibre with the guys you sent around to the houses to find who are interested in Fibre then telkom.message d to. Say that I fo not have a record so 8 would have to pay R700 in advance before they come an install I paid the money on the 9 October 2022 an months went buy an no Fibre was installed then decided to phone in numerous times to have my R700 re emersed an till today I am waiting for my money back so I would like to knw where I can go besides phone ur sales department cause apparently my ID number isnt registered with u guys but before it worked so I would like to knw hw I can get this over an done with an receive my money back cause I haven't received any services from you

Desired outcome: I would like my R700 rand back coz no wifi was ever installed

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2:47 am EDT

Telkom SA SOC Incorrect upgrade of contracts and billing

I did an upgrade on my mobile contract, the packaged offered online was a Samsung A54 + Watch 5 at R518.00. When I finally received the upgraded items they sent the incorrect Watch (Watch 4 instead). I have called them 8 times already to report and get this corrected. All I get each time is that they have sent a message to have the matter escalated and that someone will get back to me but no one has ever gotten back to me and it's been more then a month now.

Now I have received the first invoice for the upgrade and the billing amount is also incorrect (R538.00 instead of R518.00). I have also no tried several times to get this sorted out with their accounts department, with the same result.

The only call a did get was from their marketing department to upgrade my LTE packages (I have 2 one for me and one for my son). Double the amount of data at a lower cost than what I was previously paying. But on the invoice I received this was also done incorrectly. Tried getting this sorted out as well but yet again, only got the same result as the other two issues.

Desired outcome: I what them to send me the correct watch that I asked for when taking the upgrade, to correct the billing amount as what I agreed to and to correct the LTE package to what I agreed to as well.

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8:58 am EDT
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Telkom SA SOC LTE router - out of box failure

Hi,

So... i ordered a LTE router + sim from Telkom in December of 2022.

The device did not work from the get-go.

Telkom advised that I take it to the nearest store - (Hemingways East London) - which I did.

The technician told me that the device was faulty and that I should return it to Telkom (they could not take it since they did not sell it to me and that is hold rather return it the way I got it... via courier).

I've ask telkom to support and replace my device plenty times - not a single reply until today.

The account has been handed over to nu-debt management. they keep calling and I keep telling them the same story I am sharing now.

Device never worked - so I won't pay.

I ended up purchasing another device from people that actually care.

Now what telkom? Mexican stand-off until when?

Desired outcome: Come get the device and cancel my contract. if there was any data or airtime used... i am happy to pay for that.

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5:15 am EDT
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Telkom SA SOC Telkom wifi

My wifi has been off since last year I've queried as I was double billed and found out that I apparently have 2 accounts on my name which I wasn't aware of. I then went into Telkom vangate mall and they said my account was closed for a while already, they reviewed it but still I've been billed. Threatened with messages and email to say they gonna send lawyers, been billed every month for an account that is closed. My credit, my name and my account record is so poor I cannot open any accounts or loans because of this. Unauthorised payment of large amounts are deducted and my wifi is not evens on or nothing is being used. Could you clear my name and all damages done as this is unfair

Desired outcome: Clear my name , and damage done to my credit score and affected things , also refund all the unauthorised payments that was deducted

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Telkom SA SOC In-depth Review

Company Overview:

Telkom SA SOC, also known as Telkom, is a telecommunications company based in South Africa. With a rich history spanning several decades, Telkom has established itself as a leading player in the industry. The company's mission is to connect people and businesses through innovative communication solutions, while its vision is to be the preferred ICT service provider in South Africa.

Telkom offers a wide range of services and products to meet the diverse needs of its customers. These include fixed-line telephony, mobile services, broadband internet, data solutions, and managed services. With a comprehensive portfolio, Telkom strives to provide reliable and cutting-edge solutions to enhance communication and connectivity.

Service Quality:

Telkom SA SOC is committed to delivering high-quality services to its customers. The company consistently invests in infrastructure and technology to ensure a seamless and reliable experience. Customer satisfaction levels are consistently monitored and evaluated to identify areas for improvement.

When compared to competitors in the industry, Telkom SA SOC stands out for its service quality. The company's robust network infrastructure and commitment to innovation contribute to a superior customer experience.

Pricing and Value for Money:

Telkom SA SOC offers competitive pricing for its services, catering to a wide range of budgets. The company's pricing structure is designed to provide value for money, ensuring that customers receive quality services at affordable rates.

When compared to competitors, Telkom SA SOC's pricing remains competitive. The company strives to strike a balance between affordability and service quality, making it an attractive choice for customers seeking reliable telecommunications solutions.

Network Coverage and Reliability:

Telkom SA SOC boasts extensive network coverage across South Africa, ensuring that customers can stay connected wherever they are. The company's network is known for its reliability and uptime, providing uninterrupted communication services.

When compared to competitors, Telkom SA SOC's network coverage and reliability are commendable. The company's investment in infrastructure and technology enables it to offer a robust network that meets the needs of its customers.

Customer Support:

Telkom SA SOC places a strong emphasis on customer support services. The company's dedicated support team is readily available to assist customers with any queries or issues they may encounter. Response times are prompt, and the effectiveness of support is consistently evaluated.

When compared to competitors, Telkom SA SOC's customer support services stand out for their efficiency and effectiveness. The company's commitment to resolving customer concerns contributes to a positive customer experience.

Technological Innovation:

Telkom SA SOC is at the forefront of technological advancements in the telecommunications industry. The company consistently invests in research and development to drive innovation and stay ahead of the curve. This enables Telkom to offer cutting-edge solutions to its customers.

When compared to competitors, Telkom SA SOC's technological capabilities are impressive. The company's commitment to innovation positions it as a leader in the industry, providing customers with access to the latest advancements in communication technology.

Corporate Social Responsibility:

Telkom SA SOC is dedicated to corporate social responsibility and actively contributes to social and environmental causes. The company implements various initiatives to promote sustainability and make a positive impact on society. Telkom's commitment to corporate social responsibility sets it apart from its competitors.

User Reviews and Ratings:

Users have provided positive reviews and ratings for Telkom SA SOC. Common feedback highlights the company's reliable services, excellent customer support, and competitive pricing. Overall, users express high levels of satisfaction with Telkom's offerings.

Pros and Cons:

Telkom SA SOC has several strengths, including its extensive network coverage, commitment to service quality, and technological innovation. However, some users have mentioned occasional service disruptions as a potential weakness. Overall, the advantages of using Telkom's services outweigh the disadvantages.

Conclusion:

Telkom SA SOC is a reputable telecommunications company in South Africa, offering a wide range of services and products. The company's commitment to service quality, competitive pricing, and technological innovation make it a preferred choice for customers. With extensive network coverage and reliable services, Telkom SA SOC continues to deliver on its mission of connecting people and businesses. Potential customers considering Telkom's services can expect a reliable and customer-centric experience. Overall, Telkom SA SOC's performance and future prospects remain promising.

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Telkom SA SOC contacts

Phone number

+27 123 112 186

Website

www.telkom.co.za

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