Telkom SA SOC
reviews and complaints

Telkom has become my biggest headache with regards to payments, I had an issue that was resolved from April, it got resolved in July, now I'm experiencing the same problem where I'm being told that my account is in arrears, yet I have never missed a payment, I was given a date for making manual payments, I have informed telkom i have no bank account but they insist on deducting, as they have done so in August, yet I made payment on the 30th of August as I was given the dates of every end of each month by their collections department. Is there someone that can assist

Honestly, I hate Centurion Mall Twllom, the customer service is always so sad to see, I that work so hard every single day 7 days a week , always struggle to find the time to sort out the [censored] that telkom seems to mess up, and then I get greeted with constant tired faces, your representatives dont even make eye contact and yawns in-front of me while im desperately trying to sort out my account problems, then she constantly stares outside while tirelessly answering me, I have had enough of this nonsense and ridiculous service. I feel like taking my contract and cell phone packages, and throwing it into your store and saying, cancel my contract keep my phone! Please do something about your stores and there attitude, Or I will take this to the newspaper’s because Its not the first time . If I get there by next week and the attention has not been given. I will refuse to pay you any further for this [censored] you call service. Thank you

On the 1st of October 2023 at around 19:50 I was robbed at gunpoint and my phone was stolen,I then call the service provider to blacklist my phone and I was given ITC number ,the following morning I reported the matter to the police and I was given SAPS case number and completed an affidavit.i proceeded to Telkom to report my stolen as it was under insurance.I was given documents to complete and email address ([protected]@adminplus.co.za) to forward my document I submitted/forwarded my documents via email on the 3rd of October 2023,to date I never received any acknowledgement or call acknowledging receipt of my documents ,none😭😭 I further call them more than 4 times but their wàs answered by automatic machine.I really disappointed by their service.i seated here with no phone while I was paid insurance for more than 3years to date😭😭

Good day

Could you please investigate as there are four prepaid Sim cards activated on my profile without my consent.

Service numbers are

[protected]

[protected]

[protected]

[protected]

I would like to know who gave permission to activate these numbers and who is using them?

This is seen as fraud as I have not requested nor received these Sim cards

I would like to have these prepaid Sim cards removed from my name ASAP.

Your feed back will be appreciated

Thank you

MD Duba

[protected]

We cancelled our service with telkom in 2017. The onus was on telkom to stop their debit mandate on our account. They never stopped the order on our bank. After many emails our refund was eventually paid out to us. Since then I have been asking for a breakdown of the amount they calculated and simply get ignored. Daily mails and no response from the Credit Manager. We simply require a breakdown which we have been requesting since 11 Septemer 2023

Placed a order a month ago and was guarenteed stock is available by the sales agent. To date we have not recieved our order and just co stantly get told there is no stock. And they cannot assist.

Order number:2138777PA

Everytime we phone they tell us to call back next week and ask for stock and they refuse to assist with changing the product to something in stock.

Hi All

With all due respect, I've have been given a run around between telkom and admin plus and I'm tired off it..

I've been trying to book my phone for repairs since 14 August I remember correctly..

I've been paying for the phone and insurance affiliated with telkom and taken from telkom on the day of purchase of the phone..

I've submitted all necessary documents to book in the phone.

So I'm at a point where I need a solution as to whether I stop Paying for the phone and insurance all together..

Because telkom says the imei no. is not updated on thier system and admin plus says it updated on there's.but yet neither party is willing to assist

My name is slindile I'm using telkom network for a long time. Problem started last week I got telkom data 2.2 gb for 7 days it expired in 3 days. I thought it was a mistake then today I got my LTE data n I got a message telling me the data is gonna expire on the 16th of this month. I'm so heart broken iv been using telkom for a long time. n times are really tough. N getting the service I'm getting from this network. Please help me with the problem I'm facing I'm really not happy with the services you are currently providing!

Stay away from telkom - stay away do not give "satan" foot hold especially if you love your peace of mind..❗

thank me later 👀

I bought a router with unlimited SIM card on the 29 June 2023 the router is been giving me problem since I bought I went to the store the manager told me there is nothing they can do manager from Telkom Waterfall mall Rustenburg,I called no one helped me and I am paying every month.

The incident took place at Maponya Mall (Telkom) on the 10th of September 2023; time was around 12 afternoon. I went there to report my cellphone Huawei that I bought last year(2022) November, I had proof of payment and the box. The cellphone stopped working before guarantee which is 1 year. They didn't check the phone or come with a solution to resolve my issue.

I recently discovered that I have been charged R3.00 per day for the past two months by the company, Akinga Vertical Servi, for a service that I did not sign up for, authorize, or utilize in any way. This unauthorized and recurring charge has not only caused me significant financial inconvenience but has also raised serious concerns about the integrity and ethics of your company.

This is a Complete Scam that was implemented to leech on unsuspecting South Africans!

I have log numerous call with telkom about a network problem and every time I get call back they just drop the call when u answer or they start with it and line goes dead...

Telkom customer services is one of the worst I have every experience and they don't care about the customers but let u be one payment late or few days late then they can suspend your system quickly please can you start take care of the people that is paying ur salaries

I took a phone from Telkom telephonically and I am suppose to pay R998, the statement came and amount was 3 times the amount including the insurance that I have cancelled. I have been with them for over 5 years now & I have only heard from people how bad they are but had never happened to me, now it has. No one is able to explain the bill, Telkom walk in centres claim to not know anything, companies are struggling but no excuse to steal from people whenever they get a chance to. you will never grow with people's tears and sufferings.

I applied for telkom. Fibre with the guys you sent around to the houses to find who are interested in Fibre then telkom.message d to. Say that I fo not have a record so 8 would have to pay R700 in advance before they come an install I paid the money on the 9 October 2022 an months went buy an no Fibre was installed then decided to phone in numerous times to have my R700 re emersed an till today I am waiting for my money back so I would like to knw where I can go besides phone ur sales department cause apparently my ID number isnt registered with u guys but before it worked so I would like to knw hw I can get this over an done with an receive my money back cause I haven't received any services from you

I did an upgrade on my mobile contract, the packaged offered online was a Samsung A54 + Watch 5 at R518.00. When I finally received the upgraded items they sent the incorrect Watch (Watch 4 instead). I have called them 8 times already to report and get this corrected. All I get each time is that they have sent a message to have the matter escalated and that someone will get back to me but no one has ever gotten back to me and it's been more then a month now.

Now I have received the first invoice for the upgrade and the billing amount is also incorrect (R538.00 instead of R518.00). I have also no tried several times to get this sorted out with their accounts department, with the same result.

The only call a did get was from their marketing department to upgrade my LTE packages (I have 2 one for me and one for my son). Double the amount of data at a lower cost than what I was previously paying. But on the invoice I received this was also done incorrectly. Tried getting this sorted out as well but yet again, only got the same result as the other two issues.

Hi,

So... i ordered a LTE router + sim from Telkom in December of 2022.

The device did not work from the get-go.

Telkom advised that I take it to the nearest store - (Hemingways East London) - which I did.

The technician told me that the device was faulty and that I should return it to Telkom (they could not take it since they did not sell it to me and that is hold rather return it the way I got it... via courier).

I've ask telkom to support and replace my device plenty times - not a single reply until today.

The account has been handed over to nu-debt management. they keep calling and I keep telling them the same story I am sharing now.

Device never worked - so I won't pay.

I ended up purchasing another device from people that actually care.

Now what telkom? Mexican stand-off until when?

My wifi has been off since last year I've queried as I was double billed and found out that I apparently have 2 accounts on my name which I wasn't aware of. I then went into Telkom vangate mall and they said my account was closed for a while already, they reviewed it but still I've been billed. Threatened with messages and email to say they gonna send lawyers, been billed every month for an account that is closed. My credit, my name and my account record is so poor I cannot open any accounts or loans because of this. Unauthorised payment of large amounts are deducted and my wifi is not evens on or nothing is being used. Could you clear my name and all damages done as this is unfair