Telkom SA SOC
Reviews and Complaints

I cancelled my ADSĹ LINE AND HOME PHONE 3 months ago as apparently my ADSL LINE was stolen and I was told by Telkom that they are no longer putting in ADSL LINES and only fibre. My home phone was attached to the ADSL and Telkom do not do fibre in Eagle Canyon. So I filled out forms in Clearwater Mall and cancelled my monthly debit order. They confirmed that I was paid up in full and my balance was R0.00. They said the form would go to the accounts dept. My daughter sent 3 emails to accounts Dept at Telkom to cancel my account. 1 went to my bank ABSA and they said if Telkom removes the money, they can't stop it but if I go into the bank, they will reverse my charges but charge me R40 per time. This was on 30th Sept,2023. Today, 31st Oct,2023 Telkom took R814.61out of my account. I'm 76 years old and must go into ABSA again, queue for at least an hour and they will reverse it and charge me another R40. I am now giving Telkom to sort this out in a week or else I'm going to Carte Blanche and I'm going to contact the Ombudsman too. I will not give up.

Telkom has become my biggest headache with regards to payments, I had an issue that was resolved from April, it got resolved in July, now I'm experiencing the same problem where I'm being told that my account is in arrears, yet I have never missed a payment, I was given a date for making manual payments, I have informed telkom i have no bank account but they insist on deducting, as they have done so in August, yet I made payment on the 30th of August as I was given the dates of every end of each month by their collections department. Is there someone that can assist

5 months ago I took out a cellphone contract online with Telkom through one of their sales people. The lady opened and processed 2 incorrect products under my name and once I received the confirmation order I noticed the incorrect product was sent to me for delivery. I immediately notified Telkom and they send the currier company to collect the device/product that was still sealed.

I cancelled the entire contract and said due to the mess I do NOT want to rectify and take out the one I originally wanted. The billing department in Telkom confirmed over email that my contract was closed and that the device was returned to Telkom. That month end Telkom decided to debit my account for the worth of the entire cellphone package I received and returned to them, and every time I speak to Telkom Billing department they say I do NOT have an open account but yet they debit my account every month for the past 5months now.

They have handed me over to debt collectors and has dragged my name through the dirt as well as giving me bad credit name too.

I have tried to resolve this by going into a Telkom store and online and NO One can help me. They don't know why my account is being debited for the cellphone I do not have and that I don't have an open account with them.. they keep logging a querie and say someone will call me but no one does.

I get phoned daily by NuDebt and other debt collecting companies due to Telkom Mobile that has made an absolute mess in the first place and now no one seems to be able to help me.. I have all the supporting documentation that proves I have no account with them and emails that state I have returned the product as well as that Telkom has delivered no response to me but yet they are the ones commiting Frau currently debiting my account for something I do not have.

Honestly, I hate Centurion Mall Twllom, the customer service is always so sad to see, I that work so hard every single day 7 days a week , always struggle to find the time to sort out the [censored] that telkom seems to mess up, and then I get greeted with constant tired faces, your representatives dont even make eye contact and yawns in-front of me while im desperately trying to sort out my account problems, then she constantly stares outside while tirelessly answering me, I have had enough of this nonsense and ridiculous service. I feel like taking my contract and cell phone packages, and throwing it into your store and saying, cancel my contract keep my phone! Please do something about your stores and there attitude, Or I will take this to the newspaper’s because Its not the first time . If I get there by next week and the attention has not been given. I will refuse to pay you any further for this [censored] you call service. Thank you

On the 1st of October 2023 at around 19:50 I was robbed at gunpoint and my phone was stolen,I then call the service provider to blacklist my phone and I was given ITC number ,the following morning I reported the matter to the police and I was given SAPS case number and completed an affidavit.i proceeded to Telkom to report my stolen as it was under insurance.I was given documents to complete and email address ([protected]@adminplus.co.za) to forward my document I submitted/forwarded my documents via email on the 3rd of October 2023,to date I never received any acknowledgement or call acknowledging receipt of my documents ,none😭😭 I further call them more than 4 times but their wàs answered by automatic machine.I really disappointed by their service.i seated here with no phone while I was paid insurance for more than 3years to date😭😭

Good day

Could you please investigate as there are four prepaid Sim cards activated on my profile without my consent.

Service numbers are

[protected]

[protected]

[protected]

[protected]

I would like to know who gave permission to activate these numbers and who is using them?

This is seen as fraud as I have not requested nor received these Sim cards

I would like to have these prepaid Sim cards removed from my name ASAP.

Your feed back will be appreciated

Thank you

MD Duba

[protected]

I am writing this email with a lot of grief because I have been made a fool by Telkom and clearly no one is willing to hear and assist me with my complaint which I have been having for the past 2 months.

On the 15th of September after I realized that my line was suspended, and I got to speak to a consultant that assured me that my line would be open and that he sees the money that was reflecting from me. The line was still suspended and never recovered. I then stayed an entire week without my line working which forced me to make Telkom an ultimatum. On the 20th of September 2023 I then made a payment of R 3500 which was even way more than what I usually pay all doing this in the name of trying to push the contract. I then had m y lines restored for just a few hours and later around 3pm they were suspended again. I was so furious, and this called Telkom and as always all I got was an apology and reassurance that they would escalate the matter and have my line restored in 5 hours. I waited and still nothing happened. I waited and waited and still my line was never restored. On the 22nd, Friday they then decided to restore my line however that too was only for a few hours and my line was suspended again. I called out of frustration as I knew they won't open, and I would get an excuse that its long weekend and that my line will be restored Tuesday only. Indeed, I calked and spoke to a guy names Thamokhuru who said, after an hour of speaking to him that he was very sorry and doesn't know why Telkom would do this to me. He further said he sees the money and is going to escalate the matter to the department that deals with unsuspending. I told him I am going to miss calls and lose out on business because of this ordeal. I also explained that this is a bridge of contract. I have paid for a service that I am not receiving. I then requested that on my next pay date, it would be unfair that Telkom debits anything from my account after so much ab use, I have endured from them, I said this bearing in mind that the next debit order was now set for the 25th which was Monday and still a public holiday. I really saw this as being unfair and I am now losing money which I should be, making to pay the very account. This is messing up my credit score which I am working on so that I can build a better life for my children and I have now reached the peak with not knowing how to deal with Telkom. As we speak my line is suspended again and it's been a week. I called sometime last week and spoke to Zakhele Mhlongo who assured me that this matter would be escalated to his team leader and manager, I was CCd on the email and till date, no response or communication has been received by me. I feel this is really a disappointment from a reputable company like Telkom. I am still suspended and losing business. I will then be expected to pay the very account they suspend whenever they feel like. It is unfair. I opted to cancel the very contract, but I was told id be charged... how? when this contract was never bridged by me... I am still waiting for my account to be unsuspended and a communication of how Telkom plans to reimburse me for the time I have lost whenever they feel like suspending my account. This is abuse that I am enduring. This is really unfair and now I am kept waiting without a solution while my account is suspended. I also requested that my line of [protected] is my number that I have always had which is not affiliated with this contract, the number affiliated with this contract ICCID NO IS [protected]

PUK [protected]. I don't want any of this having a bad name on my credit as this is your fault. I was told payments take long to reflect... whose fault is that? I paid and the consultants saw the payments reflecting.

I need a response asap before the end of the day ad I have waited for far too long for nothing. Telkom has proven to be useless and does nothing with integrity. I am very disappointed at the service I received till thus far. Clearly Telkom operates on lies and lures people with false misrepresentation. I don't want anything to do with Telkom.

We cancelled our service with telkom in 2017. The onus was on telkom to stop their debit mandate on our account. They never stopped the order on our bank. After many emails our refund was eventually paid out to us. Since then I have been asking for a breakdown of the amount they calculated and simply get ignored. Daily mails and no response from the Credit Manager. We simply require a breakdown which we have been requesting since 11 Septemer 2023

Placed a order a month ago and was guarenteed stock is available by the sales agent. To date we have not recieved our order and just co stantly get told there is no stock. And they cannot assist.

Order number:2138777PA

Everytime we phone they tell us to call back next week and ask for stock and they refuse to assist with changing the product to something in stock.

Hi All

With all due respect, I've have been given a run around between telkom and admin plus and I'm tired off it..

I've been trying to book my phone for repairs since 14 August I remember correctly..

I've been paying for the phone and insurance affiliated with telkom and taken from telkom on the day of purchase of the phone..

I've submitted all necessary documents to book in the phone.

So I'm at a point where I need a solution as to whether I stop Paying for the phone and insurance all together..

Because telkom says the imei no. is not updated on thier system and admin plus says it updated on there's.but yet neither party is willing to assist

My name is slindile I'm using telkom network for a long time. Problem started last week I got telkom data 2.2 gb for 7 days it expired in 3 days. I thought it was a mistake then today I got my LTE data n I got a message telling me the data is gonna expire on the 16th of this month. I'm so heart broken iv been using telkom for a long time. n times are really tough. N getting the service I'm getting from this network. Please help me with the problem I'm facing I'm really not happy with the services you are currently providing!

Stay away from telkom - stay away do not give "satan" foot hold especially if you love your peace of mind..❗

thank me later 👀

I bought a router with unlimited SIM card on the 29 June 2023 the router is been giving me problem since I bought I went to the store the manager told me there is nothing they can do manager from Telkom Waterfall mall Rustenburg,I called no one helped me and I am paying every month.

The incident took place at Maponya Mall (Telkom) on the 10th of September 2023; time was around 12 afternoon. I went there to report my cellphone Huawei that I bought last year(2022) November, I had proof of payment and the box. The cellphone stopped working before guarantee which is 1 year. They didn't check the phone or come with a solution to resolve my issue.

I recently discovered that I have been charged R3.00 per day for the past two months by the company, Akinga Vertical Servi, for a service that I did not sign up for, authorize, or utilize in any way. This unauthorized and recurring charge has not only caused me significant financial inconvenience but has also raised serious concerns about the integrity and ethics of your company.

This is a Complete Scam that was implemented to leech on unsuspecting South Africans!

I have log numerous call with telkom about a network problem and every time I get call back they just drop the call when u answer or they start with it and line goes dead...

Telkom customer services is one of the worst I have every experience and they don't care about the customers but let u be one payment late or few days late then they can suspend your system quickly please can you start take care of the people that is paying ur salaries

I had applied for an upgrade on my contract to the oppo reno 10 pro + oppo pad air + oppo wl earpods. This was done via the call center on Tuesday 15/08/2023. I received my goods today 17/08/2023 however when i opened the package to find a oppo reno 10pro+ and earpods no tablet. When i called the call center they had advised me that the incorrect package had been loaded. This is unacceptable as i needed the tablet before next Friday and when i had spoke to the agent Siza he had assured me that both the tablet and phone would be purple in colour however not only did he give me the wrong package deal but also wrong colour as well very poor customer service. I had then received a call on Thursday 17 August 2023 @ 15.05pm from siza after speaking to him he assured me there would be a swap at collection with the correct package. After the the collection no swap was done and i received a call from another agent stating my contract would be cancelled and i would need to reapply thereafter another agent called me sipho he says the system was not updated and would contact me Tuesday 22 August, no contact made. Later on Tuesday a lady called me saying that the correct order was processed on the system and would be delivered. Wednesday a guy named shamile called and said nothing was process and he would do the upgrade i agreed to everything amd even approved the otp and bank mandate. Today i called in no upgrade is done and apparently now im not due for an upgrade. Absolutely horrible service i was due for an upgrade on the 8th of August 2023 and due to your agent Siza Bengu horrible service and him putting through the incorrect upgrade and giving me a whole lot of BS and then not contacting me to correct HIS error im still not assisted and am receiving [censored] service from you guys. I then received a call from Lindo on Friday 25th August stating this error had been done to other customers and he would rectify this as once it goes to back office for processing it would be corrected and rectified however when i called in on Monday nothing had been done. Today is Tuesday 29th August 2023 and apparently Shamile has now done another order at 9.47am yesterday and is processing but i need to now wait 24 to 72 hours to see if it goes through. Me being a client to them and receiving horrible service when i just wanted an upgrade which was due and having had an error made by Telkom is unacceptable no one is rectifying this error made. Telkoms mandate is to provide customers a service however you have clearly failed.

I took a phone from Telkom telephonically and I am suppose to pay R998, the statement came and amount was 3 times the amount including the insurance that I have cancelled. I have been with them for over 5 years now & I have only heard from people how bad they are but had never happened to me, now it has. No one is able to explain the bill, Telkom walk in centres claim to not know anything, companies are struggling but no excuse to steal from people whenever they get a chance to. you will never grow with people's tears and sufferings.

I applied for telkom. Fibre with the guys you sent around to the houses to find who are interested in Fibre then telkom.message d to. Say that I fo not have a record so 8 would have to pay R700 in advance before they come an install I paid the money on the 9 October 2022 an months went buy an no Fibre was installed then decided to phone in numerous times to have my R700 re emersed an till today I am waiting for my money back so I would like to knw where I can go besides phone ur sales department cause apparently my ID number isnt registered with u guys but before it worked so I would like to knw hw I can get this over an done with an receive my money back cause I haven't received any services from you

I did an upgrade on my mobile contract, the packaged offered online was a Samsung A54 + Watch 5 at R518.00. When I finally received the upgraded items they sent the incorrect Watch (Watch 4 instead). I have called them 8 times already to report and get this corrected. All I get each time is that they have sent a message to have the matter escalated and that someone will get back to me but no one has ever gotten back to me and it's been more then a month now.

Now I have received the first invoice for the upgrade and the billing amount is also incorrect (R538.00 instead of R518.00). I have also no tried several times to get this sorted out with their accounts department, with the same result.

The only call a did get was from their marketing department to upgrade my LTE packages (I have 2 one for me and one for my son). Double the amount of data at a lower cost than what I was previously paying. But on the invoice I received this was also done incorrectly. Tried getting this sorted out as well but yet again, only got the same result as the other two issues.

Hi,

So... i ordered a LTE router + sim from Telkom in December of 2022.

The device did not work from the get-go.

Telkom advised that I take it to the nearest store - (Hemingways East London) - which I did.

The technician told me that the device was faulty and that I should return it to Telkom (they could not take it since they did not sell it to me and that is hold rather return it the way I got it... via courier).

I've ask telkom to support and replace my device plenty times - not a single reply until today.

The account has been handed over to nu-debt management. they keep calling and I keep telling them the same story I am sharing now.

Device never worked - so I won't pay.

I ended up purchasing another device from people that actually care.

Now what telkom? Mexican stand-off until when?