Telkom SA SOC
reviews and complaints

Worse service I have ever gotten. Loyal customer of 8 years. Did our upgrades 12 July received incorrect devices on the 18th July did not sign for package and was returned to telkom. My currents Sims was disconnected then on 27 July contracts was canceled but still had to pay end July . 3rd August and still no help from telkom . 5 calls a day from 18 July to 3 August and they billing me and treating me like they don't care.

Only feedback I get is when I call there mistake by sending me incorrect devices and canceling my contracts without my permission. I can try to apply for new contract and debit will go off as telkom are to busy and no managers available for 15 days

I've had a laptop with telkom for about 6 months now, where I was only able to use it for about 2,

Send it in for repairs, after about a month the laptop came back full of dents, now telkom claims that the photo's taken in the shop by the consultant is not good enough evedence to prove that the laptop was not damaged.

It's been 4 months now and still no answer though I'm still paying for the darn thing that I can not use

Purchased device online, which was on sale they took 3 weeks to deliver it since they were running low in stock finally delivered 28th of June, first premiums were deducted 15th of July.

Was charged extra not what the product worth calling costumer service was taken from pillar to post everyone shifting blame sad part I’ve encounter rude consultants one of them called Ithian who told me I’m wasting my time I should cancel the account.

Telkom is a huge scam especially when purchasing items online even today I cannot access requested phone calls recordings to proof that I agreed on what amount.

Hi I'm malusi iv paid my telkom account be4 the deduction date I paid R680 on the 24th of june 2033 the normal monthly instalment is R650 on the 25th of the month on June I paid b4 25 because 25th was on the Sunday and they still went into my account and find nothing so the going to charge R233 plus R650 as if I didn't pay at all telkom is playing me I'm suffering that R233 they going to charge me is a lot of money for me I'm out of budget now I won have meat to eat

The name of the school that I am complaining about is Tlale Primary School. The school is situated in the North West Province, in Mmabatho, in an area called Motlhabeng Village. The stand number is 30614 Motlhabeng Village.

Telkom was our telecommunications Service Provider for a long time, until July 2018 when their services started deteriorating and couldn't properly provide that service according to our expectations. The school then decided to Terminate the contract due to the disservice that we received from TELKOM. A letter was sent to Telkom with effect to that effect. As it is, we got into a new contract with another Service Provider from August 2018 up-to-date.

To our surprise, the school received a Letter of Demand from a Debt Collection Company claiming to be representing TELKOM SOC which claimed that the school owes it about R28 000. The worst part of this surprise is that the Letter of Demand has a New Account Number, a New Address and a New EFT that our school has never used before or prior to us changing or withdrawing from the Contract. The address in the Letter of Demand is nowhere near our school and the billing details do not match the on des that we have been using as Tlale Primary School.

The other surprise is that the Principal of the school is the one who has been cited in the Letter of Demand, which is a surprise because the School Governing Body in terms of the South African Schools Act is the one that gets into contract with the Service Providers on behalf of the school. The Debt Collecting Company is hellbent on Blacklisting the Principal though pertinent issues were raised with them that needs to be addressed before the Account can be settled. its not that the school does not want to settle the Account, we are just requesting that Due Dilligence be applied in resolving this impasse.

Can Telkom please assist by issuing our School an Itemised Billing Invoice starting from May 2018 to January 2021. This will assist in ensuring that Due Dilligence and a Proper accounting is done in making sure that the matter is resolved amicably.

Please do not hesitate to call the school on [protected] if clarity is needed on the matter.

Regards

obo Tlale Primary School SGB

Kindly find the attached documents as proof.

Time line of events:

May 2014: My records on file states that I had an account beginning with 449... for two service numbers.

2014: Telkom personnel confirmed that the 24 month contract that I have signed will continue as a month-to month contract after the 24 months (expiry date of the contract). I continued with Telkom line on a month-to-month basis upon expiry of the contract.

05 October 2016: One of the two service numbers was cancelled.

2018: My account number 449... was changed to a new account number starting with 337... without my knowledge or anything agreed upon to.

9 July 2020, invoice for July 2020 with reference A144742888 R680.66 due by 31 July 2020: I paid R680.66 at Pick n Pay Ruimsig on 31.07.2020 the full amount of R680.66.10 August 2020, invoice for August 2020 with reference A147859920 R655.86 due by 01 Sep 2020: I paid R660.00 at Pick n Pay Ruimsig only on 17.09.2020, because I was away on business. My line was suspended due to me not paying the account on due date 01 Sep 2020. I still paid what was owed to Telkom, even if the line was suspended.

17 September 2020: The service that I have received during August was paid for on 17.09.2020.

Telkom never reconnected the line and charged me reconnection fees and I did not request Telkom to reinstate their service.

26 January 2021: I received an email from a lady that I owe Telkom money. I replied to her with proof that I do not owe any outstanding monies to Telkom, but up to date I did not receive any response from her. (I do have proof of the communications).

Telkom accounts department kept on generating invoices for a service that did not exist anymore longer.

I cannot pay for a service that I did not receive.

My Telkom service did not exist from the beginning of September 2020. All amounts due to Telkom were paid in full on 17 September 2020.

Debt Collectors are threatening me that they will list me on the Credit Bureaus. I have no idea where to go from here expect the Ombudsman because Telkom has charged me fees for a service that did not exist.

Good day. I visited the local Telkom store in hayfields Pietermaritzburg, the service I recieved from the staff was very unwelcoming, I walked in to check if they were able to fix my router because I'm unable to connect to the internet for a few days. They immediately refused to assist and when asked for the manager I was told there is no manager in store. There was a lady by the name of Hanuman, she was not interested in assisting neither did she try, she was with the other staff - a young Indian guy and a black female. They all waited for me to leave and as I walked out I heard them laughing.

Good day

My Name is Sabelo Dlamini

[protected]

[protected]

I'm complaining, Telkom over charging me now, my number its [protected], my last instalment was supposed to on April 2023 but Telkom deducted on May and June, I'm afraid now that even this Month they will deduct again while they are telling me that my account was closed.

I tried to communicate with [protected]@telkom.co.za and [protected]@telkom.co.za, I sent them bank statements till today I have not received any positive feedback.

I'm looking forward to receive your feedback. Thank you

My name is Janine Devereux and I am not happy with the service from Telkom.

I received a contract router for my house phone number [protected], it worked for 2 weeks then stopped working, I have made endless calls for help and no one called back or they told me I was in the wrong department and could not transfer me or telkom was off line, I then got through again and received some help they said someone would call, someone called on the 19 June 2023 I was not at home and asked them to please call again the next morning. To this day no one has called back and I have tried to call again today and they keep dropping the call.

I am now done with telkom I am going to again have to pay a second month for a device that is not working and I am getting no help from telkom. I request for this device to be canceled with no outstanding amount due to me as this has not even worked for a month.

Please could I get some assistance for this as this is now a waste of my money.

Regards

Janine Devereux

[protected]

Absolutely pathetic service from Telkom I called in on the 10th June placing an order for fibre they only process my order on the 14th June after I called to follow because they had forgotten to place the order. I then call again on the 18th when my router was received to ask about installation which they don't know about and hasn't being booked. I call again on the 20th and they say they still waiting for my router to be delivered so they can install. Manager and team leaders are never available. I'm on the lone now for 30mins waiting for someone to give me answers but still nothing. I have 5 numbers all linked to telkom which I will be cancelling 1 by 1. Including this business fibre.

Good day.

On the 24th of May I've sent through a claim to [protected]@adminplus.co.za, [protected]@adminplus.co.za which they responded the next day on the 25th of May confirming that my claim has been referred to the claims committee.

I then started sending follow-up emails on the 29th May and the 5th of June and I never received any response from them.

however, I then sent another follow-up email on the 7th of June which I never got any response from, I then decided to call them and the Agent advised that my claim was decline. I asked them to send the declined letter, they promised to send it and and unfortunately it never happened.

On the 8th of June I called again and sent another email requesting the declined letter so I can escalate it and they never sent it. Today I called and requested to speak to someone handling my case or a team leader and they kept making excuses that his on another line, when I call again my phone is never answered. Kindly assist.

Refusal of service by ayanda and sinenhlanhla on the [protected] between 20:15 and 20:30. Sinenhlanhla was the first person I spoke to but I believe there was a delay on the voice transmission as we were speaking over each other eventually she hung up as I kept quite to maintain order and she kept on going that she can't hear me even while I was not saying anything. Ayanda refused me a service when I explained that the Simcard [protected] connects and transmits even when there is load shedding. However the unlimited data Simcard [protected] does not connect, she told me there is no way to trouble shoot this and hung up the phone, I called again and she answered and hung up again. I have two telkom Simcard that word differently and this can't be right.

I cannot access the internet as there has not been any LTE network for the past two days both my sim card and the wifi network are both bad and I've called and laid complaints on all there social media pages but I haven't received any help I cannot be paying for wifi I am not using due to no network.

This started on Thursday around 11 and has been bad since then and i have since gotten a case number [protected] to which I was told I was going to get feedback regarding my issue but I still haven't received any communication from them

I have paid my account in full, on time, in fact you debited the money.

But the account is suspended.

I was told by one of the idiots in blue route branch I need to call a number.

Called the number, you wait 10 years to be helped.

Then I am told, I need to wait 72 hours before it's unsuspended.

Please do me a favour, read all your reviews, you will see that the amount of one stars will soon sink you guys.

You guys are suspending people's accounts like it's going out of fashion.

Stop it now, do your jobs properly.

Good Evening

I have been trying to sort this out for days now - and I am getting NOWHERE

I have recently ( Around 10 May 2023) upgraded my Telkom Contract, [protected] (Free Me) and [protected] (Upgraded to 120GB Day + 120GB Night + Router for R309.00)Upon this telephonic conversation (Upgrading) - I requested to the agent that my SIM CARD for [protected] GOT LOST and with this upgrade & router - I WILL RECEIVE a NEW SIM FOR THIS NUMBER,I DID NOT, I live 100km+ from a big town, from any TELKOM SHOP, I can NOT GO TOA SHOP vir a SIM/SIM SWAP, that is why I requested a new sim to be send with the order.

I have received the order,but NO SIM. My current wifi provider's contract ends 31.05.2023 @ 00:00 - then I will have NO WIFI. I do social marketing, i can not afford to be WITHOUT WIFI and thats going to happen from midnight because an agent did not do as REQUESTED. I have been talking TELKOM soooo good, there is alway signal where I live (Machadodorp, Mpumalanga), I never struggleand so many of my friends changed to Telkom because then We can get hold of each other during LOADSHEDDING. And we all know that there is more loadshedding than having power and all the other network'ssignal goes down here during loadshedding because the tower's batteries keep on getting stolen. But Telkom stays ON. But now I am starting to regret it.

This is really unacceptable - it was simple, just replace my sim and send it with the router, it was not done, now its my problem, I do not have the finances to just travel 100km+ to do a SIM SWAPI am a single mother raising 2 children on my own, i do odd jobs as well as the social marketing, and now ?

PLEASE help me to sort this out, I beg of you!

Account [protected]

I have been trying to get a hold of an email address for months now and it's impossible. My father Robert Capie passed away last year May 2022. My mother left the country in August 2022 to live with me and my father's estate is still not sorted. I don't know what is going on in the country but I am not happy with the fact that I can't get a hold of anyone over there via email. Please can you let me know what your email address is so I can send details of my father's executors?

Many thanks

Juanita Capie

[protected]@hotmail.com

For months Telkom has been suspending my service for no reason and then claim I didn't make payment. Every time I call them I get the run around by incompetent agents who each have a different story and there's never a manager available. I make payment every month but come the 15th or 16th of the month my service gets suspended.

I've been promised numerous Manager call backs that never happens. I request for reference numbers which I also can't get but they forever send emails to have my service reinstated. I'm so sick of telkom.

I am writing to express my deep dissatisfaction with the level of service I received from one of your employees, Nkamo Thwala, during my visit to your branch at Clearwater Mall yesterday. I visited the branch in order to perform a simple SIM card swap. However, the entire experience was highly frustrating and left me extremely disappointed with the quality of service provided.

To begin with, Nkamo Thwala initially directed me to another branch within Clearwater Mall, which wasted both my time and effort. Upon arriving at the other branch, I was informed that I needed to return to Nkamo for assistance. This lack of coordination and misguidance between your own employees is unacceptable and reflects poorly on your company's professionalism and efficiency.

Furthermore, I was informed by Nkamo Thwala that it would take an entire week to perform a SIM card swap for me, solely because I am a foreigner who uses a passport as identification. This delay is entirely unreasonable, as no other service provider I have encountered takes such an extensive amount of time for a simple SIM card replacement. In today's fast-paced world, it is impractical for me to operate without a functioning SIM card for an entire week, which greatly inconveniences me as a customer.

Adding to my dissatisfaction, I was appalled by Nkamo's lack of professionalism throughout the entire interaction. She wore headphones throughout the entire process, which clearly hindered her ability to effectively serve clients. It is highly inappropriate and unprofessional for an employee to wear headphones while attending to customers, as it demonstrates a lack of attention and disregard for customer needs.

To compound my disappointment, even the manager, Maaki, whom I sought assistance from, did not prove to be helpful in resolving the situation. The overall service experience I encountered at your Clearwater Mall branch was not only unsatisfactory but also highlighted a lack of competence and customer-centricity within your organization.

As a loyal customer of Telkom SA, I expect a higher standard of service and professionalism. I kindly request that you address this matter promptly and take the necessary steps to rectify the situation. Specifically, I urge you to investigate the conduct of Nkamo Thwala and provide appropriate training to your staff regarding customer service and professionalism.

Moreover, I kindly request that you expedite the SIM card swap process for me, as a week-long delay is highly inconvenient and unnecessary. I trust that you will take immediate action to ensure that this issue is resolved to my satisfaction and that such service failures are not repeated in the future.

I look forward to a prompt response addressing my concerns. Please consider this matter with the urgency it deserves, as it has greatly impacted my confidence in your company's ability to provide satisfactory service.

Good Day my name is Nick and I am very disappointed and frustrated regarding Telkom Business we have been a Client for over 15 years and for the past 5 months I have received bad service. Our Business line has not been working for several months because of a stolen line that occurred in our area Columbine Square Johannesburg South. We were told to order LTE phone with a sim card that took 3 months to receive after corresponding emails and various references and only today 18th May 2023 we received the phone. After opening the package and inserting the sim I come to find that the phone freezes and I am not able to receive calls and dial numbers because the phone is frozen. I then phoned Telkom online which referred me to go to the nearest Telkom branch. I arrived and explained the situation and all they gave me 1 option either to buy a new phone or they simply can help me.

Please can someone explain to me how a business can run with no phone for several months and I still paying monthly without receiving or dialing numbers.

Please contact me on [protected]

I paid the outstanding amount on the 10 May and current is only due end of May. Telkom got their debt collectors to debit my account on the 15 May for the full amount that i already paid including current months charge that's only due end of May. This has resulted in additional bank charges and negative credit rating on my credit profile again and costed me inconvenience that i stayed 32 minutes on a call with the and the call center are useless in assisting down at PE with no senior management for escalations.