Telkom SA SOC
Reviews and Complaints

The manner in which your customer care, doesn't care in resolving customer complaints is appalling to say the least, I have sent an email to telkom customer care because I couldn't redeem the voucher I won, was asked to send all the details required which I did and was told I will get my voucher code in 48 hours its been more than 3 days I must beg for what is due to me this is uncalled for

How many have been scammed by these useless inbread baboons with their scam pop up to just keep buying data when their utterly useless network isnt working, or their subscriptions no one ever heard about

Telkom youare a bunch of [censored] and you belong in the dirt you scamming [censored]

I have to switch all my network away from these [censored]ing [censored] this week

Im paying for my mobile contract phone R645.00. Plus 149 mondo data of which I am left with four months to finish my contract and making sure that money left at bank account for that debits. In August when i check my statement i found out that my debit has increased to R1224+. I went straight to the branch to check why my debit is being increased. They told me that i have subscribed to something i dont even know. I told them to unsubscribe as im not good in those things. They said it is done then they will come back to me. They never came back. The following month they deducted R2440+. I went back to report but still they didn’t. This month again they deducted R3500+. Please assist me.

Mr Taukobong

I am very frustrated with the incompetency of Telkom employees.

On the 08/02/24 I Jabu Phore went to one of the Eastgate shopping mall Telkom store, to upgrade and do new mobile contract.

On arrival I was assisted by Ms Tshego. I had an early termination/upgrade fee of R4200 to pay, which I had no problem of paying on the day, but was advised not to pay, the amount will be deducted from my bank acc on my next monthly debit order day.

On the 20/03/24 all my Telkom contract lines were out of service, due to “over spent limit”. I Contacted the Telkom contact center for assistance. I was advice to make an immediate payment amount of R4200 for my lines to be back on service and the back on service duration period will be 24-48 hours. An sms with Telkom banking details and ref was sent to my phone. I rushed to the bank and deposited the amount as advised, sent the proof of payment to the Eastgate store assistant (Ms Tshego) and waited for the back to service duration period given. On the 22/03/24 I tried to contact Ms Tshego for update progress seeing my lines were still out of service. She did not pick up my phone calls nor respond to my messages. On the 23/03/24 I contacted the contact Centre for the progress, I was told my lines will be back on service on the 25/03/24 as the Telkom system do not count holidays and weekend as normal working days, meaning my 24-48 hours counted the 22/03/24 and 25/03/24. On the 25/03/25 I made 5 contact centre calls, were I was told my payment do not reflect on the Telkom system yet, I must email proof of payment, wait for 72 hours more turn around system time to pick it up the amount, update, rectify and kick inn the back on service to my lines.

Those were unpleasant work to me, seeing that I was out of service for more than 5 days at that moment.

On the 26/03/24 made serval calls to Telkom contact centre for assistance, were I was told the amount is now reflecting and the system do not allow them to put my lines back on service, cause I am still within the 72 hours waiting period. Had a length conversation with the last consultant, whom finally clicked the button that returned my lines on service.

This morning the 31/03/24 got a bank notification of Telkom deducting an amount of R7532,69 which includes the R4200 amount of 6 days suffer that I was requested to pay immediate and did. Contacted Telkom again for a rectification. I am now told to wait 3 days of system rectification and 7 more days of amount return to my bank!

Awaits for speedy response

Jabu Phore

I had a contract with telkom, for the past 6years or so, on the last few months of my last renewal, I was hit with financial constraints causing a default on my payments with telkom, I was then unable to use my number - which caused it to be inactive for more than 3 months.

I was able to recover from my financial turmoil - and now have paid of the amounts I was owing to telkom.

I am now trying to recover my number and do a sim swap - firstly I called telkom to get details of my balance, and was told that - I will be able to do a swim swap once my balance was settled - on the same day I was sent details to make a payment, I did that (13 march 2024) - I then called this morning (16 march 2024) - to confirm if the account was not settled - it was confirmed that it has been settled - I need to go to the store to be able to do a sim swap. (the agent's name was mbali)

I then went to telkom fourways mall to do a sim swap - the assistant told me that my number is cancelled and I will not be able to get it back. (there is nothing I can do). Nb* the number is not allocated to anyone (but I still cannot get it back).

The number is very important to me as I have been using it for years - all of my accounts are linked to that number - and more important information that I need. I am now stuck because of this situation.

I do not understand how a number that was linked to a contract - could be just cancelled without any sort of notification - while there was still outstanding payments that need to be settled.

I need my number back

I hope this message finds you well. I am writing to bring to your attention an urgent matter regarding the replacement of my wife's SIM card. Her phone was recently stolen, and we are in need of a new SIM with the same old number.

Unfortunately, your employees have informed me that I must physically be in the country to provide my fingerprint for the replacement process. Given the current circumstances, it is not possible for me to be there in person. As loyal customers for over 9 years, this has been a disheartening experience for us.

I kindly request your assistance in issuing a new SIM card with the same old number without the need for my physical presence. We would greatly appreciate any help you can provide to resolve this matter promptly.

Thank you for your attention to this request. I look forward to hearing from you soon.

Hi,

I cancelled my business contract last year and submitted all required documents and i did not get a response. I further made a call for a follow up and i was told that they will give me a feedback. Then December i received a bill, which i paid and still highlighted the matter to the call desk and still no reply. Now, I'm frustrated because of this matter because they are not responding and keeps on sending me the bills and i don't use the product anymore. How do i get this matter resolved as soon as possible?

Telkom has suspended my LTE service due to some unpaid debit order. Now a consultant named Marks Matlou from the Centurion branch called me to notify me of the uncollected debit and sent me the invoice of R200.50 to reconnect my LTE internet connection. I then went and paid the invoice on the 22nd Feb 2024 around 16h00 , then the same evening Telkom made a debit of R598.50 on the 23th February 2024 00h00 . My challenge is how much was I really suppose to pay and why after all this payments 3 days later I still have no internet connection. This is just not on , how can the company take money from me and still not give me the service

Hi

Telkom terminated my data sim card after a none payment, I then paid the outstanding amount, I never activated my services ever again but they kept deducting money from my account, I eventually stopped the debit order because I never the sim, I called several times to query the amount they deducting & requested my service should be permanently discontinued, they confirmed it has, but they kept billing me for a sim I dnt own, someone was using the sim & had activated it, it seemed my data sim was hacked because my bill kept accumulating until telkom stopped the bill on r9500 and they handed me over, im helpless & dont know where to get assistance because my legal wise service arent helping me at all, your assistnce would be very much appreciated, my details : mandla ximba

Id : [protected]

Kind regards

I want to understand how a contract of R299 can be debited R864. On the 22 December Telkom debited R509 from my account when I called they told me I did not pay my October subscription while they did not deduct, End of January I contacted Telkom informing them that they did not debit my account which was supposed to be R299, today 15 February 2024 Telkom goes and debit R864 which is almost 3 times what I owe them. I have been trying to contact Telkom since I received my invoice and all I’m told they have technical issues i should call later, later I’m told the same thing, I’m considering cancelling this nonsense

In December 2023, Telkom debited my husband's account, it bounced as I am the one that put his money into the savings (i was very scared of card cloning etc )especially with it being December.

Instead of Telkom emailing him about it, or an sms, they sent nothing.

As i was in hospital, I didn't check the account and see that it bounced. We received NO communication about the account not being paid etc.

Fast forward to January 15, they debit R2012 from my husband's account - this was on the 15th! it shows on the transaction list.

Today our phones were both suspended. So he calls, they ask for proof that the money was paid. Keep in mind, if something is paid by debit order, surely within a day or 2 it should show on your account. Now I am asked to send proof, okay I send the transaction account with a screenshot from the internet banking showing the date, etc.

Will they now send me an email stating this: "Kindly advise the customer to send a confirmation of payment showing a bank stamp , reference number used and account number that you paid into . Please do not send the bank statement as it does not have the information we need for tracing payments . Note: Screen shots are not accepted for tracing payments"

SO WHAT YOU TELLING ME IS THAT MY HUSBAND WHO IS A NURSE, MUST TAKE TIME OFF WORK (TIME HE DOESNT HAVE!) TO GO TO AN FNB TO ASK FOR DETAILS OF THE ACCOUNT THAT DEBITED MY HUSBAND'S ACCOUNT! (TELKOM'S ACCOUNT DETAILS AS IT WAS A DEBIT ORDER) WITH A STAMP, WITH REFERENCE NUMBER USED ETC. BUT ITS THEIR OWN DEBIT ORDER - IT WASNT AN EFT! ALL THIS BECAUSE TELKOM CANNOT WORK TOGETHER TO FIGURE OUT THAT ON THE 15TH THEY ALREADY TOOK THE DEBIT ORDER! DO NOT TAKE A TELKOM ACCOUNT OUT - THEY ARE USELESS!

THEY WANT TO WASTE CUSTOMERS' TIME WHEN THE MONEY IS ALREADY IN THEIR ACCOUNT. THIS IS PATHETIC SERVICE! I AM DISGUSTED IN THEIR INABILITY TO UNDERSTAND TIME IS MONEY AND THEY WANT TO WASTE MY HUSBAND'S TIME WHICH = LIVES - FOR A STAMPED BANK PROOF THAT THEY DEBITED THE ACCOUNT! PATHETIC!

I purchased a telkom sim only deal around march april 2023, from Gateway store the consultant did not inform me about the data usage and contents and pro rata offered otherwise it was not worth the trouble as i already had 3 x telkom contracts. But instead i look at this as false representation and misleading the client just to sell a contract. When i went to cancel, consultant just cancelled but never explain the consequences being directed to me instead of the consultant who sold the product. Now my bank account is constantly being debited and its now affected my credit history despite this was never my fault. Numerous emails submitted to telkom complaints seniors but never received a response.

every month my debit order goes off,then i start receiving messages to pay my account,then they cut me off,i have made numerous calls and got different stories all the time,i get told its with collections and nobody can explain what this is and why,they have debited my account and taken my money so i dont understand why they cut my lines,all i get told its with collections,then last month got hold of someone and he spoke to his manager and my lines were restored and he said it is all soughted and wont happen again,now i get a message about suspending my service if i dont make payment,then i get an emailed letter of demand,so i call again and the lady says my payment does reflexed on her system so just ignore the messages,and guess what my lines were suspended a couple hours later.what im not understanding and they cant tell me why this is happening all i get is it is with collections but they have taken my money.all you get is call centre agents who must be reading off a screen cause its the same story everytime with no explanation.i have 7 contracts with telkom.you cant even soeak to someone higher than a call centre agent

I just had a bad call experience with a consultant by the name of Andile Gumbi who didn't want to listen as well as hung up the phone while I was busy speaking to her.

I was calling Telkom for the 6th time today trying to resolve a case that was logged on the 24 November. I made a payment in a apparently incorrect account number but it still went to Telkom, I called the 1st time and did not get joy at all, went to the branch was given a number to call again. Called for the 2nd time and was told that is an incorrect number and was given another number to call again with my airtime and their consultants are very rude, impolite and aggressive. Called again when a gentleman gave me an email address sent an email and waited for 3 days then called only to find that the case was not logged after doing follow up twice via email. She helped me to log the call then she advised she sent everything through and I will see with restoration if the call was successful no one emails back no one calls I'm the one that does follow up. Today I received an sms saying the case has been resolved to my surprise wifi is still not working when I got home then I called only to get this Andile who have no morals or discipline. I am very much unhappy with their service and on top of that they deducted my account today and will do the same nonsense when they have to pay my refund.

Hello my name is Mandla Nzuza I lost my phone last year july I then went to the police station to open a case so that I can get a case number in oder to claim so I did the in december they said my claim was approved, then in february they said I should deposit a access fee of r1500.10 and I did after that it was complete silence till this date and they are debiting money all the time and I tried calling and going to their telkom shop but no help... Please help me I really need my phone it's a year now

I cancelled my telkom business landline 8 months ago. I relocated to another province and no stoporders were processed through my banking account after april 2023 upto september 2023. To my surprise the full debit order amounts started to be debited / deducted from my account starting october 2023 again and now in november too. I have been to the telkom store twice now, a billing dispute was lodged in october, but now the telkom store staff said that I had to contact telkom myself on 10217. But I am not going through on the line using my cellphone? What recourse do I have against telkom for this fraudulent deductions?

ref [protected]

Good Day

Trust that you well

Kindly assist with your intervention on the matter that I deemed to have been “resolved unfairly”

I have or should I say had a contract with you for 20 Gigs, all this months I was billed correctly as agreed terms of R99 however 01st Nov 2023 I received billing that stipulated that I have R502 to be debited on the end of the month.

On the 10th I visited Telkom store in Cresta to query the amount to be debited, neither the consultant at store could assist with explaining the matter at hand. They instead put on the telephone line to speak to your qualifies agent which I assume the calls were recorded. The consultant advised he sees the subscription which is unfamiliar however he will refer the matter to his Team leader for clarity which I assume he did because I was on the hold for some time. Your representative returned and advised that him and his team leader suspect that the matter looks like an fraudulent subscription, he will submit the request for the billing to rectified by reversal and have the fraudulent subscription cancelled or blocked .

Today on the 15 Nov, I received a call from Agent from billing department by name of Tsekane around 07:30 am which unusual considering that it is outside business hours and I hope the call was recorded. She calls me with reason to tell me that she will not reverse the billing because the subscription is what I have subscribed to on 13 Oct and 30 Oct from Play store...she continually told me that is an “App” that is why it bills separate. My question is the any handset device functions on App’s like What’s App, Google Chrome, UTube and so forth and the billing is from the 20 Gigs that I have contracted too.

Due to arrogance and lack of customer empathy expressed from your billing agent and unwillingness to assist with meeting common solution by at least referring the matter to her Team Leader or manager in charge since we did not have meet concluded agreement. It was her word and adamant that she is not performing a reversal. With All said, I asked her to cancel my subscription however she hang up the telephone line without knowing if the contract is cancelled or not...

I have been Telkom client for many years if not mistaken more than 5 years and the reason I agreed on this upgrade is because your sales agent sold it well and I couldn’t turn down the offer because it was “just R50” more to pay compared to before. Honestly, I did not need this contract.

To whom it may concern

Your urgent assistance with this matter will be highly appreciated.

I have been a client for many years at Telkom, always paying my contract(s)on time.

During this year from April to August of 2023 my small business suffered immense losses because of break-ins and theft. The building where I and other small business owners rent had all together 9 break-ins during this time… my case nrs: Durbanville CAS451/05/2023, CAS238/06/2023 and 407/06/2023.

Unfortunately no apprehensions or positive ID’s of the suspects. I also stated that the rooter was stolen in the police statement.

I used my Telkom data contract at my business and during one of these break-ins my wifi rooter with sim card ([protected]) was stolen.

According to me I had a contract with Telkom for 20gig at R209pm. That is what I used to paid monthly all these years.

After my rooter got stolen I paid my contract as per normal. I had such a lot on my plate after the break-ins and with Telkom customer’s care that takes two hours to answer the phone I gave up.

I decided that I will pay my contract until I have the time to go to Telkom myself to do a sim swap.

At the end of Oct I realised that my account was approximately a R1000 more than usual and I thought it was an error on Telkom’s side which I will try and sort out as soon as I have the means to go to Telkom myself.

Last week I received an account via mail of more than R788790. I nearly flipped!

I logged a dispute with Telkom’s billing department.

The person(she was rather unhelpful and would not even try to understand what I am explaining to her)at the billing department then sent me a itemised statement of transactions:

Hundreds of calls has been made(and I thought I had only a contact for internet data)

Daily charged subscriptions to AKINGA VERTICAL SERVICE, and data bundles has been bought for over R6000. Nowhere can I see to what the suspect actually subscribed to, if possible that is a way to trace the suspect?

So my question is how on earth can someone change my limit without my details(name, ID, etc) and I thought I had sign up years ago for a contract for only 20gig. I wasn’t even aware about changing limits! And how can someone subscribe to something with a stolen nr?

The contact details for Akinga Vertical services is nowhere to be found on the internet. How do I even stop/cancell this daily charges?

I have myself to blame for ignorance when I thought that 20gig was my limit. And I was happy to pay my contract as per normal until I had the time and means to go to Telkom myself.

I really really do not have the money to pay this massive Telkom account. I was ransacked during all these break-ins and I am REALLY down&out because of all the damage to my small business during these break-ins.

The person from the billing department demanded that I must pay this massive invoice.

Unfortunately I cannot, if I had the means I would have paid for it, to be able to get all this behind me, to move forward and forget all the negative of 2023. It has been tough on me as well as my business.

Your help regarding this matter will be really appreciated.

Kind regards

Sanet Slabbert

Good day Sir/Madam

I trust you are well.

In March 2023 i went into a Telkom store at Southgate branch to upgrade my contract. With one of the upgrades I took a smart watch with the phone. I was advised that the phone is not in stock but will get soon.

Anyway I upgraded a waited for a call to collect the watch, weeks passed and so did a month no call, eventually when I got the time to go in I went in the branch again and enquired about the watch. I was told that they still don't have in stock and that so many customer's is waiting on the watch. I was told again to wait I will be called.

Again two months passed and still nothing, I went in again and my details was given to the manager who said she would call and find out what is happening and call me.

It is now again about a month or two that I still have not heard anything. My account is deducted every month since March for a product that I don't even have in my possession.

It is now 7 months I am waiting and the 8month is here almost time to debit my account and I have received no feedback not even an update.

Please may I have feedback.

cell number [protected]

Regards

Tayyibah

Good day

I would like to log formal complain about poor service that I received from Telkom, saying poor its understatement its very bad service my line has been cut off and it has been recurring issue now and it has block from taking phone from Telkom due this ongoing and unresolved issue, I have paid Telkom and for the past three months I have never missed payment in all my three contracts and I have been loyal customer to Telkom and I get treat like I am nothing lately, Telkom has hired none technical and unskilled people to their call centre lines who do understand what they are doing they lack people skills, soft skills no empathy or sympathy I have been calling Telkom to resolve the issue and I am not getting joy to this matter so now I am escalating this matter to this platform hoping I will get this matter resolved and go on with life it has been super frustrating when I have been paying for these service yet I do not get joy in using them because some where there is someone who does not do his or her correctly. I have been speaking to so many Telkom agents and some do not even take me serious as the client and they just say what they feel like saying if Telkom is handling its business to its clients like they are doing to me in no time there going to be more complains coming in. If my complain is not attend to I will use other platforms to get my matter resolved you see the mail trail to from Telkom agent including team leader on it.

It has been 6 days since we last had connection on our LTE in our town. We have not response from Telkom and their customer service agent just blatently told me that she will not log a call even if the tower is faulty. After repremanding me for not answering her fast enought, Neho continues to laugh at me when I asked her if she was still on the line after I explained to her that it is not a router problem. After a very tiring conversation and an attitude to boot, she proceded to try and explain to me how to rest my router...I can die...How are people like this in service? How do we as the consumers still always come last?

Good day my name is suzette

Me and my husband went to wonderboom junction in pretoria north to do my upgarde .the consultants was not helpfull at all .The phone that i wanted to upgrade was by them discontuned but that was a lie if they where helpfull they can order that phone for me but instead they bully you to take phones that is bow promoted i am very angery about telkom i pay for al my contracs and wants value for my money.telkom must call me and provide me with the phone i want otherwise i am taking my business to another provider.

[protected]

If it is not sorted i will contact the ombudsman