Target Mobile Complaint — bad service / verizon
On dec 30th I ordered a Motorola droid razr, for $149.00 and two year contract. I received the phone on jan 3rd, and could not port my number over cause the sim card that was activated and sent to me was defective, so Verizon asked if I could go to a local store and get a new one, the next day (jan 11th) I went to a local verizon store and the rep manning the desk stated to me that they would have to charge me $10 for a new sim card because I bought the phone else where. So now jan12th I called target mobile and complained about the issues I was having and I decided to return the phone within the 14 day grace period and not deal with the hassle anymore. I asked the rep to notify Verizon that I am returning the phone that was never active. He stated to me that they will as soon as they get the phone back. I call Verizon after I hung up with target mobile and Verizon stated to me that they can end anything until they hear from target mobile, I hung up with Verizon and call target mobile and they assured me that they will return any charges to me once they receive the phone back. Jan20th I received a email from target mobile stating that the full amount was returned to my credit card and have a nice life. Not so fast not I need to deal with Verizon because I just got a bill for $205.97 in the mail, Verizon said to me that the phone number that not mine is your responsibility and I explained the situation and they told me that target did contact them and they terminated the contract, so I owe Verizon $350 for ending the contract early and $205.97 = $555.97 Verizon rep ask how would you like to pay?, I escalated to a supervisor and they did agree to waive the $350 and a portion of the Verizon bill to owing only $102.99... So in summary I received a phone that was active on 30th of dec, the phone arrived to my home jan3rd I could not activate the phone due to a bad sim card, returned the phone and I still owe for a bill from Verizon that I never used. This bill should be target bill not mine, I never got the chance to port my number over. This is not right that Verizon got free money from me. Please look elsewhere for a phone it's not worth the headache and the loss of money.