My sister bought a brand new iPad from the Target store in Eatontown, NJ, and paid in cash. The box was sealed. But when we opened it at home, we found a Samsung tablet inside.
We returned to the store with everything: the receipt, the incorrect product, and the box. Instead of helping us, the staff laughed at us, accused us of fraud, and refused to issue a refund or replacement.
We’ve already filed complaints with BBB and NJ Consumer Affairs, and we’re making this public so other customers are warned. This is not just about a product — it’s about the lack of respect, responsibility, and basic customer service.
We are asking for a full refund or the correct iPad we paid for.
Claimed loss: $299.99
Desired outcome: Full refund or delivery of the correct iPad originally purchased.
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