Takealot
reviews and complaints

I returned a product back to Take A lot on 29 November 2022
This product was collected at my home address by take a lot team
It was a Creepy Crawly for a swimming pool
This product was still in its original packaging not opened as I purchased the wrong product. In the interim I purchased from Take A lot a different creepy crawly which was delivered at my home address.
The return team only came back to me on 7 December stating that I could not have returned the product as the product was returned after the initial purchase of 30 days
I accept this response as this is a policy from Take A lot
All I am asking is when will I receive the product back from Take A Lot as I have paid for this product. I have sent numerous mails to take a lot team asking the same question over and over again
Today is 15 December 2022 and I still have no response when this product will be delivered back to my home address

I placed my order on the 14th and paid, the option was given for next day delivery. I even got charged for next day delivery. The parcel should arrive today but as far as the app it has not even shipped... I placed my orders yesterday for delivery today as I used my company address for the delivery location and tomorrow would be the 16th which means we as a company have a long weekend and the company would be closed for the weekend, we cant change delivery addresses on takealot for some unknown reasons ([censored]). Now this is not the 1st time I have dealt with this [censored] service that I need to pay for!

I want my [censored]ing order today! As I paid for it to be delivered today!

Stop selling stolen goods and stop charging customers a delivery fee for [censored] that wont be delivered next day! Ill sue you for false information as you guys are clearly clueless!

I want my [censored]ing parcel today!

I didn't receive all of my staff that n order I only received my 2 hairdryers en not the kids nail kid my order nr is #[protected] please contact me on [protected]

I ordered a Kyvol Epichef Air Fryer on the 23rd November 2022. Delivery date was 6 December 2022. Today is 13 December and the item has not even been shipped to takealot warehouse yet. I am cancelling my order due to very bad service from the supplier - Kyvol as well as takealot.

I ordered many times on takelot in past with no disappointments - but this really leaves a bitter taste in my mouth.

I am beyond annoyed with the service delivery I have received from Takealot. I honestly think it is pathetic the service I have received.

I received a message this morning saying my parcel will be delivered by 17:00 today. At 15:30 I contacted the call centre asking where my delivery is. Tandile said she will send a note to the driver to contact me. I received an email confirming she has sent a message to the driver.

Now at 17:30 I received an SMS saying insufficient address details submitted.

I received a parcel LAST WEEK AT THIS ADDRESS. IT IS AN ABSOLUTELY PATHETIC EXCUSE

I ordered a Simmons Hybrid base and Mattress Set - Queen Extra Length at R31,199 that was confirmed for delivery 8 December. The morning I still checked it and during the day I tracked it. They then just canceled the delivery saying it will be rescheduled. It had my bed and several other items to the value of R90,160. I rescheduled then for 9th December. Delivery between 8am and 5pm. It arrived 6pm and the base of the bed was dirty and no mattress was delivered. Since Friday I've been emailing, calling and today 12th logged a return. They can not tell me when my new bed (base and mattress) will be delivered. They now first want the delivered base to be collected, then inspected before they can send out a full new bed with base and mattress.

Takealot should go get a new bed and deliver it to me as I'm sleeping on a couch since Thursday 8th December and this is their fault for not delivering the mattress. How could they not see it is a set.

I ordered a 6L Silver Crest Airfryer 2 Dec, 2022
I was very excited to receive my first air fryer. When I opened it there were no rubber feet on the four steam rack stands which means my air fryer will get damaged inside very quickly.
I went onto the internet and that showed me that there should be rubber feet on the steam rack (see attachment).

I asked for an exchange of a new product with rubber feet.
After receiving the exchanged product it arrived with the same problem... no rubber feet on the steam rack. The polyester was also cracked which meant it was an old product.
The system doesn't allow me to log another return and there are no contact numbers or emails to contact them directly.

They also don't read my reviews.
Currently, I am sitting with a faulty product that doesn't work.
Takealot does not sell quality products that you pay for.
How can I get the original product that I paid for?

Johan

[protected] order number [protected]

I am sorry, i was not contacted regarding the cancelation of thos order and the refund. Payflex does not refund the hole amount so i lost money. If i was contacted like you should have, then i would have chosen another producr and got my money's worth, but now i lost money. Not takealot nor payflex informed me of this refund. I also complained about this matter and knowone contacted me. I want to esculate this to the CEO a.s.a.p

1. On the 25th of november 2022 I ordered and paid for 6l smart air fryer - 2400w-red for r998 on special. Under order number #[protected]

The order came 2 days later and the box was written red but inside they packed black. Knowing it will give me problem to return should it be faulty because of colour not matching the package I returned on condition that they return order which matches with packaging. Instead they refunded me saying its not available however on the website it is available at higher price.

2. On the same order I also ordered bosch-60cm electric cooktop-serie 4-black for r1942,

My order was scheduled for delivery on the 6th of december however I did not get my delivery on that date. I called on the 7th to follow up on my delivery and was advised that same will be delivered the same day on the 7th.

On the 7th I got my delivery which did not include the electric cooktop-serie 4-black of r1942, I called and they advised that same will be delivered on the 8th. On the 8th there was still no delivery.

Today on the 10th I got a meesgae that my order was lost and I responded that they replace same however they refunded me without replacing. When I go to the website the stove is available with higher price.

I ordered on special and paid. They loose my oder and refund without replacing same even after I explained that I have an event which I have to cook using that stove

I don't need refund I need my two items at the price I paid for already. Mobicred has already made 1st debit order.

Regards

Baloyi dineo

[protected]/[protected]

[protected]@gmail.com/ [protected]@gmail.com

I am very unhappy with the invoicing .

When I purchased R6000 worth of items for my company, I was under the impression all items sold by a large company like takealot would be VAT inclusive. Order #[protected] has reference

When I wanted to print my invoice I found that I had to download like 3 invoices for 1 transaction, and the bulk of it was not having any VAT on it.

Furthermore the other with VAT was not Valid Tax invoice (wording "TAX INVOICE" was not stated, just "invoice". Also the VAT amount was not always disclosed nor wording "VAT @ 15%".

Even your own invoices for the delivery fee for order #[protected] was not qualifying with SARS rules of a valid TAX invoice.

Good day

I trust you are well

kindly assist, i ordered the above-mentioned product, and the incorrect product was delivered to me, I did not return it, as i waited a long time to receive it, I'm so nervous to place another order.

This was my first order, and it was only one item? how could they get it so wrong?

My first experience with takalot has not been a pleasant one. advise what I should do? as i placed another order for a friend, with the same above-mentioned product.

On my order summary on the website, it states that the total price is R429. Why did it take R604 from my card when paying?

The email i got for confimation states the total was R599 and that i payed R599.

I don't understand why the total prices and the amount paid is different. Please look into this.

Order number: #[protected]

I ordered 4 things from takelot and received the wrong goods. I need the thing as its for a birthday party. I actually want to cry.

I have been phoning takelot non stop and numerous agents tells me different things. This is also costing me money now.

No resolution as yet and i dont know what to do anymore.

They send me 2 book bags that is not even mine

On the 10 November 2022 I ordered 5-in-1 Rectangular dining table and chairs that was delivered on 22 November 2022 but when I received my order to my surprise the table is a square ( very small to what I have expected because i did my measurement of a rectangular not a square. It was delivered with no instruction of how to assembly the tables and chairs. I have to googled it on You- tube to see how to assemble the furniture. The furniture was for Mom who is staying in rural areas , to send it back was going to be costly as it was delivered in town (Estcourt) and I have to hire a van paid R480 to delivery it at home in rural areas where there are no street address that's why it was delivery to my niece who works in Warehouse store. To send it was also going me as i have to pay another R480.

I place the above order on 1/12/22payment went through on my side the money was deducted from my Acc I only saw now my order was cancelled Takealot claim payment wasn’t made 😡😡😡 I will attach proof of my payment I want to speak to someone immediately and I’m waiting on another order I want both cancelled

I purchased a Hisense 6.3L Air Fryer with Digital Touch Control Panel for R1449.00. Order #[protected].

They tried twice to deliver the item after I had arranged a time I would be there.

I even suggested that I would collect it at the Takealot depot. I was told I cannot do that as I asked for delivery.

The next thing I saw on the tracking was they have returned the item and refunded me. I still want that order at the price paid.

I have purchased many times from Takealot and was very impressed with their service up until now.

If they cannot deliver then at least let the customer know to collect.

This type of service is definitely not acceptable.

I have been waiting for my order for a week now I'm giving birth monday and my orders keep on being rescheduled every evening. I tried to be patient but this is becoming to much n i neef the stuff for my new born. Hi Liyema, your Takealot order #[protected] is rescheduled for delivery before 5:00PM on Sat 3 dec and Hi Liyema, your Takealot order #[protected] is rescheduled for delivery before 5:00PM on Sat 3 Dec.

I ordered a universal remote and I received a flask, I have had no access to my TV for 2 weeks and I have not gotten a response from takealot yet. They went all quiet and silent on me even when I logged a complaint. I have been waiting for a reply and it been logged. It's been 2 weeks, none of my calls are being answered and there is no communication whatsoever. It was the first time I ordered online but I regret every moment of it.

I ordered 4 items on takelot, a cellphone, ear pods, the screen guard for the phone and the phone cover. When my delivery came, the cheapest items were in my box, which was the screen guard and the phone cover. The actual cellphone and the ear pods were not in my box and were never delivered...

I have been liaising with them for over a week and my order has still never been delivered.. I paid for an order of over R3000 and only received 2 items. Till today the error on their side hasn't been rectified and they keep on sending me miscommunication.. I am quite disappointed and will never be buying from them in a hurry. The item that I received in my delivery was instead a Peppa pig reading book.. which I never ordered. I have logged numerous calls and sent endless emails explaining what had happened and they still keep on sending me wrong information. The items on my order that were never delivered seems to be logged as items that I want to have returned, but these are the items that I never received.. to date, I have not received my order.. and I ordered these items on the 25th November

I purchased an item on Black Friday, and was told it would be delivered by Wednesday 30 Nov. However never received it so when queried was told it had been mis-routed. After much back and forth I was told it was on its way to the delivery address. Only a few hours later I received another email saying it had been lost in transit and I would be refunded, as they did not have any more of the product in stock, and I had purchased it at the discounted price.

Further querying led to me being told it was re-routed to their warehouse. When I asked if it would be sent back to me, I was told that it was not true it had been re-routed to their warehouse, but that it had in fact been lost in transit.