Menu
Register
Write a review File a complaint
Next Retail Customer Service Phone, Email, Contacts

Next Retail
Reviews and Complaints

Next Retail's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.next.co.uk

Learn how the rating is calculated

2.9 3 Reviews 12 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Next Retail Reviews 15

ComplaintsBoard
P
9:49 am EDT
Verified customer This review was posted by a verified customer. Learn more

Next Retail IQ is my name, fashion is my game.(not really)

I've been shopping at next since I was a wee teeny bopper, and can hands on say that they are the best retailer out there BY FAR in terms of sizing. I have many friends who can also vouch for this. I'll admit, not all of their stuff is "trendy" but if your a grandad like me then comfort >> style.

Read full review of Next Retail
Hide full review
ComplaintsBoard
L
8:08 am EDT
Verified customer This review was posted by a verified customer. Learn more

Next Retail Best experience ever!

I really wanted a shoes which were not available in stores and the girl in the Tarah retail was very helpful. She spent almost 10 min just looking for the shoes whilst she could have been serving other customers... She made my day once she found the shoes. They came after 5 days and fit perfectly! I love shopping at Next '

Read full review of Next Retail
Hide full review
ComplaintsBoard
L
7:34 am EDT
Verified customer This review was posted by a verified customer. Learn more

Next Retail Next never fail to impress me when it comes to clothing

Next never fail to impress me when it comes to clothing. I am always shopping here for myself and my family. They have the best value for money and best quality and fit of any clothing brand I know, especially for jeans and trousers. Every guy I know tells me he shops at next for his jeans because they are so damn comfy, especially if your a curvy dude like me.
Overall a 5/5 not a bad word to say. Also next day delivery when you purchase online, you cant get better than that!

Read full review of Next Retail
Hide full review
  1. Pros
    1. Diverse Fashion Range
    2. High-Quality Products
    3. Efficient Online Service
    4. Frequent Sales & Offers
    5. Comprehensive Size Selection
  1. Cons
    1. Limited Global Presence
    2. Intense Market Competition
    3. Vulnerable to Fashion Trends
    4. Reliance on UK Market

Next Retail Complaints 12

ComplaintsBoard
O
4:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Next Retail Ridiculous Clothing Company

Even though I have shopped with NEXT for a long time and I have had issues in the past but tolerable. However lately, it's been insanely ridiculous as to the issues coming up each time I order something. Twice, I have placed an order. The first one, after confirming and taking out $800 out of my bank account in one go, a few days later they canceled the order without giving me a reason. When I called, the stupid excuse was " it was a large order" and to do separate orders next time. Then they have the infantry to return my money in bits and pieces of $15,$18,$17 etc instead of the one chunk of $800 they were so quickly to pull-out and they said 3-5 business days. The second time, I placed an order in 3 separate orders, the deducted money in the big chunk right away and sent a confirmation. Nine days later, I am yet to receive any status update on my purchase. So I called them to inquire, not for them to have the infantry to tell me, they did not see the order placed on the 28th(the day I placed the order with confirmation) but they see an order placed on the 4th April which is canceled. I said, first if, I never placed an order on the 4th and second I was not notified anything was canceled and I had to call them to get that information? I lost it and went off on whoever was on the phone asking for a supervisor which they said was not available but will be in an hour. They said a refund was already initiated and I said I want my refund now and in the big chunks they took it out and not bits and pieces. Their reason this time was " some security issue" which they could not even elaborate on. I have purchased with NEXT for a long time using same account to do purchases. So what stupid ridiculous security issue are they talking about? Then, they did not even have the courtesy to let the customer know about the security issues before canceling their orders and worse of all did not even have the courstesy to let the customer know their order was canceled! Unprofessional, not allowed for a business as this! I will NEVER EVER shop with NEXT again and I will make sure to let all my friends and everyone I know, not to shop with this company again. Complete rubbish of a company! Stay away, they have better clothing companies out there with far more better policies and customer service. Such idiots! I would give zero star if I could!

Read full review of Next Retail
Hide full review
ComplaintsBoard
M
5:21 am EDT

Next Retail purchase not received

Purchase bought from NEXT on 13 April was not received at all.All the time promising me this week ,next week,this day,naother day and nothing.Already dont answer at all.Guess will ask my bank for charge back.

Connote # : [protected]

Service Type : Export Non Documents

Shipped on : 14 Apr 22 06:00

London - UNITED KINGDOM

Destination : Sofia - BULGARIA

Job # :

Status : Info Message Sent to Recipient

Documentation PreparedBooking ArrangedCollectedIn TransitArrived at DestinationOut for DeliveryDelivered

Tracking Details

Date ↓ Time ↓ Location/Supplied via ↓ Activity ↓

18 Apr 22

16:03

London - UNITED KINGDOM

Info Message Sent to Recipient

18 Apr 22

15:00

London - UNITED KINGDOM

In Transit to Destination

14 Apr 22

11:22

London - UNITED KINGDOM

Sorted to Destination

14 Apr 22

11:19

London - UNITED KINGDOM

Sorted to Destination

14 Apr 22

10:27

London - UNITED KINGDOM

Arrived Hub

14 Apr 22

06:00

Elmsall - UNITED KINGDOM

In Transit to Destination

14 Apr 22

03:59

Elmsall - UNITED KINGDOM

Arrived Hub

No delivery information is currently available for this shipment.

Read full review of Next Retail
Hide full review
ComplaintsBoard
L
1:17 am EST

Next Retail product

I bought a dress for my graduation in early December, on the day of my graduation I got my make up done and wore it as I stood up the makeup artist noticed a big split . I've never experienced this before and tried it on in the shop before buying it. I had to use a safety pin to hold it together as my graduation was early in the morning and had no alternative as I was already away from home. You can imagine the embarrassment wondering if I was going to accidentally [censored] my bum running around trying to find a needle and thread and making sure I wasn't late. Luckily I was able to disguise this with my gown. Your dresses are not exactly cheap and I kept going back on forth on whether to spend that amount as a recent student. I have not worn the dress since that day, it's just disappointing that your dresses are such poor quality. Is there anything that can be done it's a shame my first purchase with lipstick is so negative.

Read full review of Next Retail
Hide full review

Is Next Retail Legit?

Next Retail earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Next Retail to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, Next Retail is known for their high standards and safety. If you're thinking about dealing with Next Retail, it's wise to check how they handle complaints.

We found clear and detailed contact information for Next Retail. The company provides a physical address, 35 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Next Retail has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Next.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Next.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Next Retail as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Next Retail have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Next Retail's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 3 complaints were resolved.
ComplaintsBoard
E
9:31 am EDT

Next Retail lipsy watch

Hi, I'm writing to complain about a watch I purchased for my daughter for her birthday in march. I purchased it from our local Argos store but failed to retain the receipt as the watch was in good working order and my daughter was very happy with it. however, over the past few weeks my daughter has noticed her wrist has been turning green every time she wears it. This is not something I'd expect to happen from a watch and especially not after under 3 months of wear. It has put my daughter off from wearing it has it is embarrassing and now she is left without a watch. Argos refused to give me an exchange without a reciept so I've decided to contact you direct. Please could you look into this for me as I would like a resolution. Kind regard Emma [protected]

Read full review of Next Retail
Hide full review
ComplaintsBoard
T
12:36 pm EST

Next Retail service!

I placed my order to go to Ashford kent store for me to collect from store, I then had an email to say my item was in store (twinkle str long set ) I then travelled from High halden kent to store to collect my parcel which I expected to be in store. I got the store then to be told a member of staff had muddled my parcel up with a other customer and they had given my parcel to them, which I was not impressed after 15 to 20 minutes of the member of staff trying to resolve the issue they then said they will receive order my parcel to be sent to my home address with next day delivery which I agreed to with certency that I was going to receive my parcel the next day. I waited in all day for my next day delivery parcel which no parcel came as you can imagine was very very annoyed and still waiting for it, I rang next directory and the lady I spoke to was quiet rude and not much help, I got told I need to get in contact with the next store where I ordered my item to be able to track it. I am a regular customer to next and lipsy and don't think I will be from now on with the experience that I've had.

Read full review of Next Retail
Hide full review
ComplaintsBoard
N
8:29 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Next Retail delivery

I have ordered 2 dresses from Lipsy company through Internet on the 6th November. They have sent me order confirmation and they informed me that delivery is 5-7 working days. Today is 24 of November, I have not received the dress, they do not have a tracking number to give me in order to look through courier. They also informed me that they cannot do anything until 31 working days pass. After 31 working days they will mention the dress as a lost parcel (without telling me their future actions). I contacted the courier company Royal Mail who advised that if I don't receive my item by the end of tomorrow it is deemed lost yet Lipsy London says I need to wait 31 days.

Read full review of Next Retail
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
3:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Next Retail lost item

I have ordered a dress from Lipsy company through Internet. They have sent me order confirmation and they informed me that delivery is 5-7 working days. Today is 4 of June, I have not received the dress, they do not have a tracking number to give me in order to look through courier. They also informed me that they cannot do anything until 31 working days pass. After 31 working days they will mention the dress as a lost parcel (without telling me their future actions). I have also informed them that I cannot wait all these days. I need the dress the soonest possible for a very important and special occasion. I believe that is unacceptable for such a big company to not be able to track their parcels and leave customers such a long period, waiting, without doing anything.

Read full review of Next Retail and 2 comments
Hide full review
2 comments
Add a comment
N
N
NatashaRamdeya
ZA
Nov 24, 2014 8:28 am EST

Hi- did you ever receive your item?

N
N
NatashaRamdeya
ZA
Nov 24, 2014 8:27 am EST

I have ordered 2 dresses from Lipsy company through Internet on the 6th November. They have sent me order confirmation and they informed me that delivery is 5-7 working days. Today is 24 of November, I have not received the dress, they do not have a tracking number to give me in order to look through courier. They also informed me that they cannot do anything until 31 working days pass. After 31 working days they will mention the dress as a lost parcel (without telling me their future actions). I contacted the courier company Royal Mail who advised that if I don't receive my item by the end of tomorrow it is deemed lost yet Lipsy London says I need to wait 31 days.

ComplaintsBoard
A
10:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Next Retail SALE OF OUT DATED AND OLD STOCKED ITEMS

HI,

ALL

THIS IS THE VOICE OF A COMMON MAN

I WOULS LIKE TO BRING TO THE NOTICE OF NEXT GROUP OF SHOWROOMS THAT:
I PURCHASED A 42" PHILLIPS LED T.V WITH DDB TECHNOLOGY FROM NEXT SHOWROOM IN H.S.R LAYOUT ON 12TH SEP 2013,
BUT FROM DAY 1 I HAD AN ONGOING ISSUE OF SCREEN BLACKING OUT AFTER 1 OR 2 HOURS OF WATCHING DDB CHANNELS AND IF I SWITCH OFF AND SWITCH ON THE POWER FROM THE MAINS, IT AGAIN USED TO WORK FINE FOR A COUPLE OF HOURS AND AGAIN THE SAME ISSUE, THIS ISSUE TILL DATE HAS NOT RECTIFIED, SO FIRS I COMPLAINED TO VIDEOCON WHO SENT TWO OF THEIR TECHNICIANS WHO COULD NOT ISOLATE AND FIX THE ISSUE, THEN I CONTACTED PHILLIPS WHO ALSO SENT A TECHNICIAN WHO CHECKED AND SAID IT IS FAULT WITH THE INBULIT DDB SET TOP BOX SYSTEM BOARD, SO VIDEOCON AGREED TO PROVIDE ME WITH A REPLACEMENT UNIT,
BUT IN THE MIDDLE OF ALL THIS I WENT TO NEXT SHOWROOM AND WHEN I TOLD THEM ABOUT THIS ISSUE, A SALES PERSON BY THE NAME OF SUDHIR ACTED AS IF HE WIL GET THE ISSUE FIXED, HE SAID
SIR GIVE ME 48 HOURS I WILL PERSONALLY FIX THE ISSUE, HE IMMEDIATELY CALLED HIS SALES PERSON AND TOOK THE COMPLAINT NUMBERS WHICH I HAD LOGGED WITH VIDEOCON FROM ME, AND SAID NOT
TO ESCALATE TO PHILLIPS, I CLEARLY GOT THE IMPRESSION THAT THESE BUGGERS WILL NOT HELP ME IN THIS REGARD, BUT THE WAY HE ENACTED ALONG WITH HIS BUNCH OF IDIOT AND ### SALES PERSON AND HIS MANAGER DOES NOT CREATE A GOOD LASTING AND FAITFUL IMPRESSION IN ANY CUSTOMER, TILL DATE NO ONE FROM THAT SHOWROOM HAVE CONTACTED ME REGARDING MY T.V ISSUE,
TO ADD TO THE ABOVE, THE 42" LED PHILLIPS DDB TV WHICH THESE ### FROM YOUR NEXT SHOWROOM SOLD TO ME ON 12TH SEP WAS A OCT 2012 MANUFACTURED OLD STOCKED UNIT, AND WITH OUT DISCLOSING THIS THEY SOLD IT TO ME AT Rs 46, 500/- WHERE AS THE ACTUAL PRICE(MRP-Rs 60, 990/-)MORE OVER THEY DID NOT PROVIDE ME WITH THE INVOICE AT THE SAME TIME, BUT I HAD TO WAIT TILL 20TH SEP AND I HAD TO GO BACK TO THEIR STORE TO GET IT, AND
WHATS STUNNING ABOVE ALL OF THIS IS IN THE INVOICE THEY HAVE MENTIONED THAT I HAVE MADE THE PAYMENT USING MY HDFC DEBIT CREDIT CARD WHERE AS I DON'T OWN A SINGLE CREDIT CARD,
I PAIDED THE ENTIRE Rs 46, 500/- IN CASH,
THESE ### WHO ARE OPERATING FROM H.S.R LAYOUT NEXT SHOWROOM ARE BIG TIME FRAUDSTERS AND I HAVE TAKEN UP NECESSARY STEPS TO CREATE AN AWARENESS TO AVOID H.SR LAYOUT CITIZENS FROM BUYING ANY STUFF FROM THIS SHOWROOM AND ALSO ANY ELECTRONIC
EQUIPMENT ON SALE IN THIS SHOWROOM IS EITHER A 2011(MOBILES, TABLETS ETC.) MAKE OR 2012(WASHING MACHINES, LED, LCDs ETC.),
I HAD A VERY GOOD IMPRESSION OF THIS SHOWROOM TILL MARCH 2013 WHEN I LAST BOUGHT A 32" LED TV,
IN THE PAST I HAD EVEN BOUGHT A REFRIGERATOR, WETGRINDER,
BUT AFTER THIS INCIDENT I HAVE DECIDED TO MAKE SURE PHILLIPS AND VIDEOCON CANCEL THEIR DEALERSHIP WITH THIS STORE,
SO I AM KEEPING THEM IN Cc FOR THIS E-MAIL,

I REQUEST THE CONCERNED AUTHORITIES TO TAKE STERN ACTION AGAINST THE WORKERS OF THIS STORE AND MAKE SURE THEY CLEAR OUT ALL THE OLD STOCK AND PRETTY SOON THEY WILL RUN OUT OF BUSINESS AS I HAVE STARTED INFORMING MY NEIGHBOURS AND OTHER ABOUT THIS BLUNDER WHICH THIS STORE IS COMMITING ON A DAILY BASIS.

I APPRECIATE THAT PHILLIPS FINALLY HAS TAKEN THE RESPONSIBLITY OF GIVING ME THE REPLACEMENT UNIT.

Read full review of Next Retail
Hide full review
ComplaintsBoard
S
6:57 pm EST

Next Retail I didn't receive my things after 3 weeks

3 weeks ago I made on-line order and bought some clothes from this company, I didn't receive my things yet so I call to their costumer service and was very disappointed. They say that everything is ok, they don't know why I didn't received my things yet, and gave the advice to wait for 1 more month, but in their website usually international delivery takes 7-10 days. OK, When I asked them the trucking number of my order, it appear they don't have trucking numbers for international deliveries, no trucking number, no delivery? Very suspicious. Scamers! Can be. If I receive my order I will change my mind.

Read full review of Next Retail and 1 comment
Hide full review
1 comment
Add a comment
F
F
fiona walsh
IE
Dec 14, 2011 11:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Oh my god I have exact same problem with them at the moment I ordered a dress on 3rd of November and still haven't recieved it they have ignored most of my emails and put me on hold for ten mins when I ring they told me I would have to wait 6 weeks before they could do anything they are a joke .and not helpful at all, they are actually in breach of consumer rights but they don't care I will never buy a thing off them again

ComplaintsBoard
A
6:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Next Retail Undelivered order

I ordered some clothes from the Next website and selected delivery for a Saturday, giving them almost a week to arrange delivery. The delivery times given were between 8am and 6pm, so I waited in all day. 6pm arrived and no delivery so I called their customer services department. They told me my goods were at the depot but hadn't been collected by their courier, they were totally unhelpful and fobbed me off telling me someone would call me today.

In the meantime I emailed them telling them to arrange a delivery for this evening and call me this afternoon to confirm the details.

As yet I have heard nothing from them, no replies and no delivery. This is probably the most incompetent company I have ever dealt with and I certainly won't be buying anything from them again :(

Read full review of Next Retail
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
11:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Next Retail refusing to exchange, refund or repair my dress

i went to buy a dress from lipsy on friday. when i got home i took the tag off and hanged the dress in the back room in my house. on saturday morning i noticed that the hem was coming off. i had to go out and buy another dress to wear as i was going to a wedding that day. today i went back to the store and they refused to exchange, refund or even take the dress for repair, the staff were very rude to me, they kept findind excuses . the manager said that the hem coming off is not a manufacturers faults so whos fault is it. they gave me a false number to ring and they rang their head office before to say that i was going to phone them, they even gave me racial abuse. i have never bought anything from lipsy and i am disgraced by them their staff should learn manners. i told the manager that i have had cancer for two and half years so i havent been out and i was told by her that she didnt care if i was dying or living where do they learn manners. they were appalling and i am taking this matter further

Read full review of Next Retail
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
7:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Next Retail identity theft victim

Last Saturday I received an email alert from my bank of unusual activity on my debit card. I checked my account online and saw an unauthorized charge for almost $700 to a UK website I had never heard of called Lipsy.co.uk

I immediately called my bank's fraud department and alerted them that there was an unauthorized charge and I filed a fraud claim, and they put a block on the debit card so the identity thief/scammer who had obtained the card number couldn't do any more damage. My bank then reversed the fraudulent charge.

3 days later I look at my bank balance and the fraudulent charge has once again shown up and money has once again been taken from my account. Apparently Lipsy filed a claim because the fraudulent charge made by the identity thief was reversed. So I had to file another claim to try to recover the money that has been stolen from me via Lipsy's website.

I am getting hit with daily overdraft fees as a result of the double whammy of the theft of my identity and debit card by the original identity thief, and Lipsy taking money from me the identity theft victim rather than going after the criminal who they allowed to purchase items with a stolen debit card on their website (a website which obviously has piss poor security if it doesn't have safeguards in place in its checkout system to prevent criminals from using stolen debit cards on its site.)

So now I've been victimized twice: once by the identity thief who obtained my debit card info, and then again by Lipsy who filed a claim to grab money from me, the identity theft victim, rather than trying to catch the identity thief who stole my info and card.

To summarize: the identity theft victim gets screwed, and both the identity thief (who ordered items with the stolen card) and Lipsy (who made a profit on the items it sold the thief) end up making a buck off the theft of my identity.

Read full review of Next Retail and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
F
F
fiona walsh
IE
Mar 26, 2012 5:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Finally got a refund from that joke of a company lipsy took 4 months for them to refund me . They didn't even apologise . Worst customer service ever

F
F
fiona walsh
IE
Dec 07, 2011 8:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Oh did you have any luck with lipsy I didn't ! ! They are an absolute nightmare still have no dress and they are refusing to refund me . It's a disgrace tried ringing them but customer service reps are rude and won't pass call on to someone in charge . I paid £63 5 weeks ago to them now and still no dress and no refund . My advise is if u looking for a dress buy from asos they are way better in every way .at least they actually post your items and no problem ever sending stuff back .i will never again buy anything from the crap lipsy site

English Ian
English Ian
GB
Dec 04, 2011 11:09 pm EST

Dream on Baby!

S
S
sarah is not a happy customer
cccc, GB
Dec 04, 2011 11:03 pm EST

I am also having a bad experience with Lipsy. I purchased from the Lipsy website for the first time, I ordered three dresses as I am trying to find something nice for a christmas party. Unfortunately none were suitable so returned them all in the same package 1st class recorded delivery. After not hearing anything from them after a week I e-mailed their customer service to find out if they had received my parcel. they replied after 3 days saying it had not yet been received, however i tracked my parcel and it was delivered to them days ago? I have replied to the e-mail and am currently waiting for a response about my refund. I am concerned as I have read a lot of bad reviews about returns and refunds with Lipsy. I am hoping I will get my refund very soon as I still need to find that party dress!

F
F
fiona walsh
IE
Nov 30, 2011 12:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i have found lipsy impossible to deal with i placed an order for a dress with them on the 4th of nov and dress has still not arrived i have emailed them numerous occasions and got no reply as of yet i have phoned them twice and customer rep was quite rude and told me i would have to wait till 29th of dec before they would even look at it . i feel this is an absolute disgrace as i gave them £63 basically for a lot of heartache . i really don't know what else i can do as they are refusing to send me on my dress or refund me . my advise to everyone out there is don't order off them as its really not worth it

L
L
Lipsy Ltd
London, GB
Feb 02, 2010 12:19 pm EST

In response to the above, we at Lipsy always take fraud and identity theft seriously and would never knowingly aid any criminal activity on our website or in our stores. Identity theft and fraud are a growing concern for both online retailers and customers and we are constantly adding new tools to protect both parties. We do have safeguards in place to try to prevent this kind of activity and we are constantly investing in systems that further improve security levels.

If you can please either contact me at headoffice@lipsy.co.uk or else our customer services department at customerservices@lipsy.co.uk, I will ensure that that the precise details of the transaction are looked at in order to resolve the matter as quickly as possible.

Sincerely,

Michael Wood
E-Commerce Operations Manager
Lipsy Ltd.

About Next Retail

Screenshot Next Retail
Next Retail Ltd, commonly known as Next, is a UK-based retailer offering a range of clothing, footwear, and home products. They provide a variety of styles for men, women, and children, alongside a selection of home furnishings and decor. Next operates both online and through physical stores, with services including delivery and in-store returns.
How to file a complaint about Next Retail?

Here is a guide on how to file a complaint against Next Retail on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Next Retail in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Next Retail. Include key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to officially file your complaint against Next Retail.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Next Retail on ComplaintsBoard.com.

Overview of Next Retail complaint handling

Next Retail reviews first appeared on Complaints Board on Feb 2, 2010. The latest review IQ is my name, fashion is my game.(not really) was posted on Mar 15, 2024. The latest complaint delivery was resolved on Nov 24, 2014. Next Retail has an average consumer rating of 2 stars from 15 reviews. Next Retail has resolved 4 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.3
215808 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Next Retail Contacts

  2. Next Retail phone numbers
    +1 (888) 385-6398
    +1 (888) 385-6398
    Click up if you have successfully reached Next Retail by calling +1 (888) 385-6398 phone number 0 0 users reported that they have successfully reached Next Retail by calling +1 (888) 385-6398 phone number Click down if you have unsuccessfully reached Next Retail by calling +1 (888) 385-6398 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +1 (888) 385-6398 phone number
    United States
    +1 (866) 508-8465
    +1 (866) 508-8465
    Click up if you have successfully reached Next Retail by calling +1 (866) 508-8465 phone number 0 0 users reported that they have successfully reached Next Retail by calling +1 (866) 508-8465 phone number Click down if you have unsuccessfully reached Next Retail by calling +1 (866) 508-8465 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +1 (866) 508-8465 phone number
    Canada
    8800 200 9824
    8800 200 9824
    Click up if you have successfully reached Next Retail by calling 8800 200 9824 phone number 0 0 users reported that they have successfully reached Next Retail by calling 8800 200 9824 phone number Click down if you have unsuccessfully reached Next Retail by calling 8800 200 9824 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling 8800 200 9824 phone number
    Russia
    1800 1114 2485
    1800 1114 2485
    Click up if you have successfully reached Next Retail by calling 1800 1114 2485 phone number 0 0 users reported that they have successfully reached Next Retail by calling 1800 1114 2485 phone number Click down if you have unsuccessfully reached Next Retail by calling 1800 1114 2485 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling 1800 1114 2485 phone number
    Philippines
    1800 120 665 923
    1800 120 665 923
    Click up if you have successfully reached Next Retail by calling 1800 120 665 923 phone number 0 0 users reported that they have successfully reached Next Retail by calling 1800 120 665 923 phone number Click down if you have unsuccessfully reached Next Retail by calling 1800 120 665 923 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling 1800 120 665 923 phone number
    Thailand
    800 044 0567
    800 044 0567
    Click up if you have successfully reached Next Retail by calling 800 044 0567 phone number 0 0 users reported that they have successfully reached Next Retail by calling 800 044 0567 phone number Click down if you have unsuccessfully reached Next Retail by calling 800 044 0567 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling 800 044 0567 phone number
    UAE
    +61 282 798 630
    +61 282 798 630
    Click up if you have successfully reached Next Retail by calling +61 282 798 630 phone number 0 0 users reported that they have successfully reached Next Retail by calling +61 282 798 630 phone number Click down if you have unsuccessfully reached Next Retail by calling +61 282 798 630 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +61 282 798 630 phone number
    Australia
    +64 99 710 607
    +64 99 710 607
    Click up if you have successfully reached Next Retail by calling +64 99 710 607 phone number 0 0 users reported that they have successfully reached Next Retail by calling +64 99 710 607 phone number Click down if you have unsuccessfully reached Next Retail by calling +64 99 710 607 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +64 99 710 607 phone number
    New Zealand
    +43 26 822 059 347
    +43 26 822 059 347
    Click up if you have successfully reached Next Retail by calling +43 26 822 059 347 phone number 0 0 users reported that they have successfully reached Next Retail by calling +43 26 822 059 347 phone number Click down if you have unsuccessfully reached Next Retail by calling +43 26 822 059 347 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +43 26 822 059 347 phone number
    Austria
    +32 24 012 510
    +32 24 012 510
    Click up if you have successfully reached Next Retail by calling +32 24 012 510 phone number 0 0 users reported that they have successfully reached Next Retail by calling +32 24 012 510 phone number Click down if you have unsuccessfully reached Next Retail by calling +32 24 012 510 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +32 24 012 510 phone number
    Belgium
    +45 78 737 896
    +45 78 737 896
    Click up if you have successfully reached Next Retail by calling +45 78 737 896 phone number 0 0 users reported that they have successfully reached Next Retail by calling +45 78 737 896 phone number Click down if you have unsuccessfully reached Next Retail by calling +45 78 737 896 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +45 78 737 896 phone number
    Denmark
    +358 974 790 366
    +358 974 790 366
    Click up if you have successfully reached Next Retail by calling +358 974 790 366 phone number 0 0 users reported that they have successfully reached Next Retail by calling +358 974 790 366 phone number Click down if you have unsuccessfully reached Next Retail by calling +358 974 790 366 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +358 974 790 366 phone number
    Finland
    +33 170 703 463
    +33 170 703 463
    Click up if you have successfully reached Next Retail by calling +33 170 703 463 phone number 0 0 users reported that they have successfully reached Next Retail by calling +33 170 703 463 phone number Click down if you have unsuccessfully reached Next Retail by calling +33 170 703 463 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +33 170 703 463 phone number
    France
    +49 800 589 0746
    +49 800 589 0746
    Click up if you have successfully reached Next Retail by calling +49 800 589 0746 phone number 0 0 users reported that they have successfully reached Next Retail by calling +49 800 589 0746 phone number Click down if you have unsuccessfully reached Next Retail by calling +49 800 589 0746 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +49 800 589 0746 phone number
    Germany
    +353 16 968 210
    +353 16 968 210
    Click up if you have successfully reached Next Retail by calling +353 16 968 210 phone number 0 0 users reported that they have successfully reached Next Retail by calling +353 16 968 210 phone number Click down if you have unsuccessfully reached Next Retail by calling +353 16 968 210 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +353 16 968 210 phone number
    Ireland
    +39 236 009 733
    +39 236 009 733
    Click up if you have successfully reached Next Retail by calling +39 236 009 733 phone number 0 0 users reported that they have successfully reached Next Retail by calling +39 236 009 733 phone number Click down if you have unsuccessfully reached Next Retail by calling +39 236 009 733 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +39 236 009 733 phone number
    Italy
    +31 207 139 196
    +31 207 139 196
    Click up if you have successfully reached Next Retail by calling +31 207 139 196 phone number 0 0 users reported that they have successfully reached Next Retail by calling +31 207 139 196 phone number Click down if you have unsuccessfully reached Next Retail by calling +31 207 139 196 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +31 207 139 196 phone number
    Netherlands
    +47 21 939 459
    +47 21 939 459
    Click up if you have successfully reached Next Retail by calling +47 21 939 459 phone number 0 0 users reported that they have successfully reached Next Retail by calling +47 21 939 459 phone number Click down if you have unsuccessfully reached Next Retail by calling +47 21 939 459 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +47 21 939 459 phone number
    Norway
    +351 800 812 028
    +351 800 812 028
    Click up if you have successfully reached Next Retail by calling +351 800 812 028 phone number 0 0 users reported that they have successfully reached Next Retail by calling +351 800 812 028 phone number Click down if you have unsuccessfully reached Next Retail by calling +351 800 812 028 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +351 800 812 028 phone number
    Portugal
    +34 911 147 396
    +34 911 147 396
    Click up if you have successfully reached Next Retail by calling +34 911 147 396 phone number 0 0 users reported that they have successfully reached Next Retail by calling +34 911 147 396 phone number Click down if you have unsuccessfully reached Next Retail by calling +34 911 147 396 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +34 911 147 396 phone number
    Spain
    +46 850 685 455
    +46 850 685 455
    Click up if you have successfully reached Next Retail by calling +46 850 685 455 phone number 0 0 users reported that they have successfully reached Next Retail by calling +46 850 685 455 phone number Click down if you have unsuccessfully reached Next Retail by calling +46 850 685 455 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +46 850 685 455 phone number
    Sweden
    +41 445 831 601
    +41 445 831 601
    Click up if you have successfully reached Next Retail by calling +41 445 831 601 phone number 0 0 users reported that they have successfully reached Next Retail by calling +41 445 831 601 phone number Click down if you have unsuccessfully reached Next Retail by calling +41 445 831 601 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +41 445 831 601 phone number
    Switzerland
    +90 212 3755 772
    +90 212 3755 772
    Click up if you have successfully reached Next Retail by calling +90 212 3755 772 phone number 0 0 users reported that they have successfully reached Next Retail by calling +90 212 3755 772 phone number Click down if you have unsuccessfully reached Next Retail by calling +90 212 3755 772 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +90 212 3755 772 phone number
    Turkey
    +86 400 902 2004
    +86 400 902 2004
    Click up if you have successfully reached Next Retail by calling +86 400 902 2004 phone number 0 0 users reported that they have successfully reached Next Retail by calling +86 400 902 2004 phone number Click down if you have unsuccessfully reached Next Retail by calling +86 400 902 2004 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +86 400 902 2004 phone number
    China
    +852 30 184 515
    +852 30 184 515
    Click up if you have successfully reached Next Retail by calling +852 30 184 515 phone number 0 0 users reported that they have successfully reached Next Retail by calling +852 30 184 515 phone number Click down if you have unsuccessfully reached Next Retail by calling +852 30 184 515 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +852 30 184 515 phone number
    Hong Kong
    +91 800 100 8178
    +91 800 100 8178
    Click up if you have successfully reached Next Retail by calling +91 800 100 8178 phone number 0 0 users reported that they have successfully reached Next Retail by calling +91 800 100 8178 phone number Click down if you have unsuccessfully reached Next Retail by calling +91 800 100 8178 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +91 800 100 8178 phone number
    India
    +81 345 881 472
    +81 345 881 472
    Click up if you have successfully reached Next Retail by calling +81 345 881 472 phone number 0 0 users reported that they have successfully reached Next Retail by calling +81 345 881 472 phone number Click down if you have unsuccessfully reached Next Retail by calling +81 345 881 472 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +81 345 881 472 phone number
    Japan
    +966 800 844 3902
    +966 800 844 3902
    Click up if you have successfully reached Next Retail by calling +966 800 844 3902 phone number 0 0 users reported that they have successfully reached Next Retail by calling +966 800 844 3902 phone number Click down if you have unsuccessfully reached Next Retail by calling +966 800 844 3902 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +966 800 844 3902 phone number
    Saudi Arabia
    +65 31 585 505
    +65 31 585 505
    Click up if you have successfully reached Next Retail by calling +65 31 585 505 phone number 0 0 users reported that they have successfully reached Next Retail by calling +65 31 585 505 phone number Click down if you have unsuccessfully reached Next Retail by calling +65 31 585 505 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +65 31 585 505 phone number
    Singapore
    +27 101 003 376
    +27 101 003 376
    Click up if you have successfully reached Next Retail by calling +27 101 003 376 phone number 0 0 users reported that they have successfully reached Next Retail by calling +27 101 003 376 phone number Click down if you have unsuccessfully reached Next Retail by calling +27 101 003 376 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +27 101 003 376 phone number
    South Africa
    +82 234 836 666
    +82 234 836 666
    Click up if you have successfully reached Next Retail by calling +82 234 836 666 phone number 0 0 users reported that they have successfully reached Next Retail by calling +82 234 836 666 phone number Click down if you have unsuccessfully reached Next Retail by calling +82 234 836 666 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +82 234 836 666 phone number
    South Korea
    +54 115 984 3819
    +54 115 984 3819
    Click up if you have successfully reached Next Retail by calling +54 115 984 3819 phone number 0 0 users reported that they have successfully reached Next Retail by calling +54 115 984 3819 phone number Click down if you have unsuccessfully reached Next Retail by calling +54 115 984 3819 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +54 115 984 3819 phone number
    Argentina
    +55 113 230 2032
    +55 113 230 2032
    Click up if you have successfully reached Next Retail by calling +55 113 230 2032 phone number 0 0 users reported that they have successfully reached Next Retail by calling +55 113 230 2032 phone number Click down if you have unsuccessfully reached Next Retail by calling +55 113 230 2032 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +55 113 230 2032 phone number
    Brazil
    +52 15 541 613 510
    +52 15 541 613 510
    Click up if you have successfully reached Next Retail by calling +52 15 541 613 510 phone number 0 0 users reported that they have successfully reached Next Retail by calling +52 15 541 613 510 phone number Click down if you have unsuccessfully reached Next Retail by calling +52 15 541 613 510 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +52 15 541 613 510 phone number
    Mexico
    +44 333 777 8000
    +44 333 777 8000
    Click up if you have successfully reached Next Retail by calling +44 333 777 8000 phone number 0 0 users reported that they have successfully reached Next Retail by calling +44 333 777 8000 phone number Click down if you have unsuccessfully reached Next Retail by calling +44 333 777 8000 phone number 0 0 users reported that they have UNsuccessfully reached Next Retail by calling +44 333 777 8000 phone number
    Customer Services
    More phone numbers
  3. Next Retail emails
  4. Next Retail address
    Desford Road, Enderby, Leicester, England, Greater London, LE194AT, United Kingdom
  5. Next Retail social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Next Retail Category
Next Retail is ranked 43 among 1578 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.