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Taco Bell

www.tacobell.com

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1.1

Overall reputation rating based on reviews and complaints

Taco Bell earns a 1.1-star rating from 4 reviews and 2487 complaints, indicating that most fast food enthusiasts are dissatisfied with their meals.

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Taco Bell Complaints Page 49 of 125

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S
12:48 am UTC

Taco Bell late night drive thru order

I just recently got food from a nearby Taco Bell ... after biting into my second taco of a crunch box... I bit into a used tissue... that is pretty gross.. everyone at the store was Attentive and helpful... but cleanliness and healthcide should be taken into consideration ... I don't want to get sick especially taken the time of year in Michigan ... but maybe have a little more cleanliness please... you serve millions... let's not take that for granted ...

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S
3:29 pm UTC

Taco Bell cold chalupa not cooked

My husband brought me home a chalupa that was not fried or warmed up it was white and cold. Apparently this happens alot to my husband at the taco bell location on in Clovis CA on Ashlan and peach. Not to mention they forgot to put his food in the bag just my daughter and my food was in the bag. My husband had to go all the back to Taco bell. They apologized and gave him some cinnamon twist. We're not happy customers. We love taco bell but this location is giving taco bell a bad reputation.

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R
1:42 pm UTC

Taco Bell location issues

Upon entering the establishment there are boxes on the counters, stuff on the floor, crumbled receipts and trash on the counter where food is being picked up. There was no one at the register to take our order. Then we were told there was no ice for the drinks. There seemed to be two young men "hanging out" in the food preparation area who are working but not working. Customers frustrated with the wait to get their food. It took 35 minutes for our order to completed. 1 burrito and 6 soft tacos.

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M
8:47 am UTC

Taco Bell wasn’t open for breakfast

On October 4, 2018 early Thursday morning ard 7:30ish I pull up to Taco Bell in Lake Mary and notices that there was 2 employees standing outside. I proceeded to pull up in DT and waited for someone to greet me so that I can place my order. I waited about 3 or mint and said Hello. And no answer. Then I drove around to talk to the employees that was in front. It was a black male and a White female. I ask are you open n they said No. With a loss look. I stay in Orlando and could have stopped at other Taco Bell but I waited. Since I had to be in a meeting in Lake Mary. So I drove to Taco Bell because I wanted the signature mini skillet and pull up and they are not open. This is poor customer service.

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W
9:15 pm UTC

Taco Bell manager

I had a very difficult situations with one of your managers the other day. She was beyond awful and completely unprofessional and REFUSED to give me her name AND corporate's number. I have never experienced such a terrible visit. The women has red hair. A heavier set and she carries a red purse MK bag I believe. She was walking out the parking lot and was yelling on the phone. I noticed that she dropped something so I picked it up and said miss. You dropped something and as I handed it to her she was screaming at me. Calling me a thief and a [censored].
She works at the one on green bay rd. By Starbucks

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T
7:03 pm UTC

Taco Bell service

I ordered then waited 15 mins only to be told oh we have no hot meat ready it will be another 20 mins for meat to be ready so I asked for a refund and they gave it to me minus the two drinks they were so worried about that money for them two drinks not about keeping paying customers happy it will be the last time I give them a dime of my money any of them there address is 801 Grafton St who's tester ma

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C
5:14 pm UTC

Taco Bell service or lack there of.. rude employees

I tried to visit my local taco bell and it was 30mins till closing. As I approach the bell employees are outside chatting with nonemployees. Now there is nobody else around. I heard the "manager say is she really going to try and order. I didn't even make it 10 feet thru the start of the drive thru and David "manager " which is probably a lie. Tells me that they can not serve me because I'm on a bicycle. I said OK I went and stood in the parking lot texting my mom to see where she wanted me to go she tells me to check what time lobby closes a we know for the future. So I ride up to the door getting the hours now i move a couple feet from the door outta the way of anyone coming or going. I start typing the hours out to my mom. And David yells at me that I can't be hanging around the parking lot. While him and his friends are just hanging out in the parking lot. I told him I just needed to finish my text and I'd be leaving. Not even a minute went by when he tells me again even more rudely that I need to leave because he can't go inside till I leave and that cars are starting to line up at the drive thru. Now I'm not sure what drugs or power trip he was on that night but there was still nobody around except him and his friends. No cars in the drive thru nothing nobody but him and his friends. Let me paint this picture for you... I am female I look like I'm 16 I am not nor was i presenting a threat. David was very very rude. To the point he made me cry. All because I rode a bike. I can understand if there was other cars or something but how does riding a bike thru the drive threw pose a threat? What is it easier for a cyclists to get in the drive thru window? Come on now be real if somebody wanted to rob taco bell that what they are going to do whether they r riding a bike in a car or floating on a magic carpet. Lost a customer that has already gotten 15 family's to agree not to visit ur restaurant and those 15 families are getting there friends and family to join in. We are suppose to working on saving mother earth and protecting our environment how can we when we are not able to be serviced at a window of a restaurant or even store my bike if I went inside to order some major changes must be made are you man enough to do it? I guess we will find out

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K
12:28 pm UTC

Taco Bell poor service

We went for lunch to taco bell, my husband and I. There was an older gentleman ahead of us with his grandson waiting to order for a few min. Before a guy came to the register. The man started to order and the cashier cuts him off mid order to tell him he going on break, finishes typing at the keyboard and leaves. No one to cover him, and the line has grown. 6 min. Later finally someone comes, doing double duty, both window orders and in house orders, its 15 min before me and my husband can order and nearly 30 by the time we get our order, which btw they messed up. When my husband goes to get his drink filled the same rude and completely unprofessional guy that blew off the older man CUTS infront of my husband to get his drink FIRST and walks off while there's chaos going on in the kitchen. Also, the kitchen staff were yelling, screaming and cussing at each other behind the counter, the whole lobby had to enjoy that. Terrible customer service!

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S
10:19 pm UTC

Taco Bell drive thru

Me and my husband went to the Taco Bell on Annapolis road in Hanover md tonight. Drive thru failed to mention that the car in front of us was waiting on food far from the window so when my husband did a nice little honk the employees gave us dirty looks and pointed at us and the customer in front of us almost got out of their car and yelled for us "to mind our business". We immediately left drive thru without paying and as we drove away one employee gave us another dirty look. Never again will we go to Taco Bell.

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C
Chris1977
Marietta, US
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Oct 04, 2018 11:13 pm UTC

The person in front of you probably thought you was in a hurry or something.

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C
4:10 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell beans and some homeless person sleeping on benches in the lobby

I am not happy with the service received today, I ordered beans, but did not specify pintos and cheese, so what I got was only beans (my fault) but I went to the cashier so he could fix my order, kind of surprising that he did not offer to do so. I was charged .50 cents, I would have been happy to pay the difference but no offer was made to fix it.
There also was a person sleeping accross a bench taking up 2 booths, if you need more
proof I took pictures. Employees were cleaning repeatedly and saw the person sleeping during my visit, but did not try to have this person exit. Maybe he is an employee, but did not appear to be. Can you look into this please?
thank you

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B
7:29 am UTC

Taco Bell cold food

My husband and I went thru Taco Bell E. Brainerd Rd 37421 drive thru and the food--Tacos, etc, were as cold as if they had been in a refrigerator. Not fit to eat. And the amount of meat put in the food is shameful.. It is such a small amount it's hard to know if there's any meat at all. Taco Bells have gone down the drain since several years ago.

B.Smith
[protected]@comcast.net

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Update by Betlar
Oct 04, 2018 7:33 am UTC

Cold Taco, ect. served at drive thru. Also, very little meat in all of items ordered. Too little very time we go there. Will not continue to go in the future.

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J
9:32 pm UTC

Taco Bell my whole order

On October 1/2018 I ordered in the drive thru. My order consisted of 2 regular tacos, burrito supreme, easy red sauce, no lettuce, extra cheese. The burrito had extra red sauce in it, there was no extra cheese and they put lettuce in it. The 2 tacos were cold and there was hardly anything in them. This has happened many times at Taco Bell and I finally am making a complaint. The Taco Bell I went to is: 217 W Appleway Ave. Coeur d' Alene, ID 83814
Store phone # [protected]. Order # 311286. I would like to have the amount of this order refunded to me. It was $9.93, this has happened too many times and like I said before, this is the first time I have made a complaint.
Regards,
Jennifer Foster
31647 N Wester Ranch Rd
Athol, ID 83801
[protected]@yahoo.com
[protected]

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Update by jg224400
Oct 03, 2018 9:36 pm UTC

Bad order everything was wrong please see my original complaint

Update by jg224400
Oct 03, 2018 9:36 pm UTC

please read my complaint above

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jean Littlejohn
Oklahoma City, US
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Oct 05, 2018 5:59 pm UTC

I visited your business 220 nw 23rd sstreet okc, ok #030377. The employee, carlos j was ver effiencent and polite.
When i got home, what i received wasn't what i wanted! i called location back, the phone rung for several rings. Someone picked up then hunged up.
So i had to go back to taco bell to get another item to replace the item i recieved.
I explained to carlos j. He called the manager over. She listened but had her mind made up, i could tell from her deminure, also, a former employee told me she figuireds our how to take thier wages from from thier check.
She refused to replace my order, but did refund my money. I did not want money, i wanted a taco,
i informed her again, she refused.
Another customer wanted an explaination on my situation, at first i didnt want to tell him. But, after i didnt get a taco, that i wanted. I did tell him.

I am a senior citizen, and it wasnt easy to travel back to taco bell.
Train your staff. To be courteous and considerated to customers, especially senior citizens.

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S
9:19 pm UTC

Taco Bell chicken chalupa

I ordered 2 Chicken Chalupas via drive thru tonight after a long day. The cashier was kind, there was no problem there. I got home, opened up the wrapper and started eating one and within the first 3 bites, to my horror, my tongue was tangled with a piece of hair! Immediately after I pulled out what was a long, blonde hair, I threw up and couldn't eat another bite. I was mortified. I've always enjoyed my Taco Bell experiences but I absolutely will not ever come back.

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P
6:07 pm UTC

Taco Bell the way the food looks when you get it compared to the taco bell website.

People, People, People please take the extra few minutes at the drive thru or at the inside counter to remove your food from the bag or box and check to make sure you have received the correct order BEFORE You walk away or drive away.
Also take the time to unwrap and check ever single item you ordered to make sure it is filled to look exactly like the photo on the board inside or open the Taco Bell Website on your phone and check the photo of the item.
If the cashier says step aside stay at the counter so they cannot dismiss the problem.
If you are at the drive thru just sit at the window until you check the food and do not pull forward until things are corrected.
If we do not start standing up to these Corporate Giants then it's OUR FAULT when they cheat us or take advantage of us.
I complained today to my local Taco Bell over the phone (wrong thing to do unless talking to Corporate) The Manager on duty said I did not see that Beefy Crunch Burrito with 1 Tablespoon of meat and 1 Tablespoon of rice so I have no way of knowing if it was made correctly! I am a senior so in other words he believes I am lying.

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S
5:17 pm UTC

Taco Bell I was not giving two things I paid for

I ordered 2 spicy tostada's, 2 mini shredded chicken quesadillas, 2 supreme soft tacos and 1 cheesy roll up. I payed $9.50 I received my bag and left (to-go) order. I got home and realized they did not give me my 2 soft tacos that I payed for. I was not gonna drive all the way back just for that. They seriously need to check their orders and make sure they give what is payed for.

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S
12:05 pm UTC

Taco Bell food

My son ordered the Triple Double Box and there was hardly any ingredients within the Triple Double. I have attached a copy of the receipt and the food for you to see that there was nothing to it.

He was really disappointed after working at his part time job at a farm after high school.

We normally do not go to this Taco Bell as it is out of our way, we got to another one in Danbury.

This is really sad that there is nothing to this...

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Z
4:57 am UTC

Taco Bell quality of food

Was at store 005261 in Coventry RI last night. Ordered a cheesy gordita crunch and 3 hard shell tacos at tbe drive through. Got home to 4 of the saddest, laziest and most disgusting tacos ive ever gotten. There was barely anything in the stale shells, stuck to tbe paper. Tne gordita crunch was an absolute sloppy mess. I worked all day and started moving last night and my o my dinner at 830 at night was straight garbage. I have pics of tbese pathetic tacos as well.

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C
8:04 pm UTC

Taco Bell unprofessional worker

I was in the drive thru at the taco bell on Gravios and Grand in St. Louis, Mo on Oct. 1, 2018 and as i was trying to give my order, i could hear a young man in the background telling the young lady on speaker how he wanted to have intercourse with her and have her call him daddy. I heard her say "move Dee" or something starting with D. When i got to the window, he had like dirty blonde or light brown deadlocks. Had to wait for food because it appeared he was making the orders but talking to the young lady. I really dont think that is good for business but i just wanted to give a review. Im not from St. Louis and we chose that Taco Bell

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B
7:57 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell slow service/wrong order/missing items

October 2
Taco Bell Mckinleyville, Ca.

My son is autistic and loves Taco Bell. We probably go there twice a week. The problem with this location is they are constantly giving the wrong orders or not giving complete orders on a consistent basis. I can't begin to tell you how many times we left the drive through and got home only to realize they forgot the cheese for the chips and cheese. This is not an exaggeration. This happens consistently.

I'm also lactose intolerant so when ordering the XXL burrito supreme WITHOUT sour cream it's extremely important they don't put it on my food, which is exactly what they did. This can put me in excruciating pain for hours.

I don't like to complain but this location is way out of hand.

On top of that no one should be waiting for 30 - 40 min in a drive through. The yelp reviews can back this.

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C
12:22 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell triple double crunchwrap

My husband and I visited Taco Bell in Bulls Gap Tn. 37711 around 12 noon on 10/02 we bought 4 of the triple double Crunchwrap boxes. Specifically told them that we were there last week and ordered the same thing and that they were so chinchy, they looked nothing like the picture as advertised. Well like I said we ordered the same thing again and they were the same as the last time, with hardly a thing in them . This happens all the time and they do nothing to resolve the issue not evn an I'm Sorry, . At this time I am beyond upset with this taco bell

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