discrimination against disabled customer
On a recent trip, the cashier informed me we would be getting our order to go, due to my husband having frequent accidents in their restaurant when dining in. My husband has suffered 3 strokes, the most recent last May. He lost the use of his left arm, and his left leg is severely weakened. He has left neglect, a condition which limits his awareness of...
Read full complaintgreen sauce
I am 63 years old and have been going to Taco Bell for most of my life. When I was pregnant, it was what I craved every day! My husband goes so often that all of the local stores know his name and order. However, I am deeply disappointed that they have discontinued the green sauce. That will definitely keep me from going back and now will put Taco Bell as an occasional visit rather than a weekly one.
service
This a new location. I am a frequent customer. The past two times I have came in the store was disgusting. The employees look like they have no idea what's going on. Having no more than two customers ahead of me I've waited over 30 minutes on my order. While multiple cars went through the drive through. The fact that it I decided I to have taco bell now I have to drive further out of my way is pretty ridiculous.
Read full complaintlong wait time
Today 1/30/20 around 1:40 pm order #360809 I went to the drive through and it was really backed up there were 3 cars in front of me that had not even gotten to the speaker to order and 3 cars behind me in line along with the 5 cars that had already ordered and was waiting to get to window to pay and pickup food. But I figured it was just busy for lunch so I waited. It took about 5 minutes to get to speaker to order and first thing they say is "we have run out of beans" which for me was okay because I was ordering a beef burrito. BUT if I had wanted beans I was stuck in line with 3 now 4 cars behind me so I could not get out of line. SO my first suggestion is if they run out of something they need to tape a piece of paper on pole as get to drive thru line way before the speaker. Then it look another 10 or more minutes after ordering to get to window and pay and get my food. I asked was taking so long and the girl said they were out of beans, so I think they were taking orders for items that had beans and not having them get to window pay and pull over to the side and have someone bring out their food once the beans were done. Because like I said what I ordered did not have beans and I wsa in line for over 17 minutes. Need to have a better system.
ruston la farmerville location
When calling the store I was told nothing could be done about the poor quality of the food. That I was out of there control n offers to redo the food or anything. My contact information is [protected]
a hair in my food.
I took a bite into my mexican pizza and there was a long black hair in my food. My hair is short and blonde. I am utterly disgusted by this. I assume that everyone would wear a hairnet to avoid this issue. I attempted to call the store and they were closed and their voicemail was full. I would like to know that my food is hair free. I should not have to check every bite to make sure someone else's dna isn't in my food.
food/service
We arrived at lobby at 11 pm. Manager said he had to take order through drive thru because they were closed in the lobby and we were just lucky he forgot to lock the doors or we would have to use drive thru. He slowly took our orders. My daughter went first them me. My order was rang up at 11:04 pm. The girl fixing food kept complaining about being tired...
Read full complaintwrong prices
I've been to Taco Bell at 3920 Goodman Rd Southaven MS numerous times to order the my favorite item, the shredded chicken burrito. The price reflects $2.19 however it always ring up as $2.39. I commented on this numerous times over the past month however the price still reflects $2.19 yet they keep charging $2.39. I know it may seem minor but it's bad business to ignore such a issue and to charge customers more than what is advertised. I can be reached at [protected]@gmail.com.
product and service
I ordered 15 bean burritos and 5 bean and rice burritos (all of these without onions, because my child is allergic to them), a chicken rolled quesiddila and a chicken power bowl off of your app. When I got there to get my order I had to wait for over 20 minutes to get my order even after ordering it ahead of time because of me being tight on time but that was not my issue. The attendant said are you the one that had the 15 bean burritos without onions and I said yes. After the wait and all I get home which I live about 25 miles away from there to feed the kids before they had to go somewhere and low and behold all of the burritos had lots of onions on them. I called back to the store to report this because my kids wound up leaving not getting to eat and they told me I had to bring them back, I explained that I lived 25 miles away and was at my work and could not bring back until tomorrow. They said that was fine. I am not to crazy about stinking burritos sitting in my car all day tomorrow at work to return them tomorrow evening. But if that is how they want them I guess I will. Felt this was very inappropriate way to handle this. In all honesty they should replace my whole order since they messed it up because I just threw close to 40 bucks away. My phone number is [protected] and my email is [protected]@swat.coop
I am a regular customer and order from taco bell and this amount of food at least one day every week but may not after this rudeness. This is the first time I have ever used the app to order but was not impressed at all.
employee assault
Stopped at taco bell just after 5pm today. Some employees were just coming out. One walked with his head down almost in front of my vehicle but I continued past. He was still on the sidewalk so it wasn't that close. After I parked, him and his two buddies were waiting for me behind my vehicle to hastle me. One of them said "Yo, you almost hit my cousin!"...
Read full complainttacos
1/21/2020 . Just spent money on Tacos every last one was broken and the meat tasted Nasty and like soy meat. Maybe just a teaspoonful of so-called meat, barely lettuce on it . NO MORE THEY NEED TO JUST CLOSE DOWN. Terrible Service as well. TOTALLY DISGUSTING . False advertizing they food looks nothing like there commericals. Again TOTALLY DISGUSTING
Read full complaintservice and food
On January 18, 2019, approx 9 :00 p.m., my husband and I visited this Taco Bell. We ordered #8 (drink, taco pizza and 2 taco supremes). I also order another taco supreme. We received our order. The taco pizza hardly had any tomatoe sauce. The restaurant started to get busy. The front employee took some orders. The food was coming out slowly. Then other...
Read full complaintbeans and cinnamon twist
On 1/17/2020 @ 11:07pm I placed an order total cost $33.83. Every item that had beans tasted horrible it was just a clump of beans on the nachos or in burritos, a hardish consistency and a weird taste. Also, I got one order of cinnamon twist and they had a harsh smell and taste of chemical. This was my first really terrible experience at TB. I did call the...
made order wrong.
It was around 8:35 pm that I went to the Loyola location in Kenner, LA. I went in the store to place my order through the machine and pay for it . I order a combo for my son, taco supreme for my husband and for me got the power bowl with no Pico De Gallo on it. They got my order wrong so when I mention to them the did again the power bowl but she forgot to...
Read full complaintfood service
Our quesadilla had hair in it. Gave us 3 of the wrong items, took them 20 minutes to remake the food that was wrong. Then the food that was wrong was still wrong. The cheesy gordita church did not have the hard shell taco in it just the outer shell. We did not get our beef chalupa supreme was not even in the bag. There was lettuce in the beef quesarito which there is not supposed to be lettuce in it.
cashier/order service
The cashier got my order wrong, after I clearly told her what I wanted and then failed to give me a receipt so I knew what my number was, which I'm sure was just to annoy me. Date: January 16, 2020, Time: 2:00 pm She was nicer to people of her own ethnicity, which was Asian/Indian. I am white and have been living in Sunnyvale all my life. I'm never going back to your restaurant again.
Read full complaintservice
I came through the drive through tonight and literally was there 34 min! That is ridiculous. Literally it was like on average 8 min a car. I could not get out of line do to the way the drive is. This is fast food. Mean while your teenage employees are laughing and having a good time! Ugh so dissatisfied
Read full complaintmessed up my order
i went threw the taco bell drive threw and ordered a crunch wrap supreme, i asked for no tomatoes and when i receved my order and drove home i opened it and it had tomatoes on it. i am allergic to tomatoes and i had no time to drive back and have them fix it. i am very upset with them because i told them i was allergic to tomatoes and they still put them on there.
Read full complaintwrong order - in 20 years I have never asked to be reimbursed
You all were out of beef when I ordered. I told the drive through person I was ok with that. Without asking they substituted beans which I didn't want. I would like a full refund (2 tacos and supreme nachos - all which beans were substituted (and too much, over top). I have come to you all for 20 years and i'm this is the first time I have complained.
Read full complaintproduct tacos
This order consisted of 2 crispy taco's, a chalupa, and nacho's. The Chalupa and nacho's were okay, But the crispy taco's were totally destroyed. The shells were broken into tiny pieces. Looked like they had been dropped and stepped on. Very disappointed that they would allow them to leave the store in that condition. Of course I didn't know until I got...
Read full complaint
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