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T-Mobile USA Customer Service Phone, Email, Contacts

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2.0 710 Reviews

T-Mobile USA Complaints Summary

179 Resolved
525 Unresolved
Our verdict: When using services from T-Mobile USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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T-Mobile USA reviews & complaints 710

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K
4:42 pm EDT
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T-Mobile USA No cell service where we live.

We have been Sprint customers for years and when T-Mobile took over we had to renew with them. We were told that the same service would be provided.

As soon as we changed the towers no longer worked.

We have Wi-Fi calling but we have to drive somewhere to try and use it!

Our phones are essentially worthless.

We live at Camp Mack Resort

1400 Camp Mack road. Lot 290

Lake Wales, fl. 33898

We have to drive 1/4 mile to get service!

WHY ?

Desired outcome: I would love to have service returned .

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3:25 pm EDT

T-Mobile USA Customer care

I called to add a line to my service they had problems with their system on 6/23/2022 I was told on the 23 that a nes iPhone se would be 25.00 total due that day after multiple times it still would process the payment I call my bank and was told he didn’t even show that they tried to bill my account called back on 6 24 and was told the total is 85.00 I told him I want to talk to a supervisor after 105 mins on the phone he hung up on me

Desired outcome: I want to close my other lines and go with Verizon

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1:30 pm EDT
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T-Mobile USA Hotspot 5g upgrade bait and switch

Kept receiving letters and emails from T-Mobile saying my Hotspot wasn't going to work after July 1, 2022 and to take advantage of the 5g upgrade promotions they have either in store or through the 800 number. Went into the store and was told to call the 800 number since the upgrade was free through the 800 number and not in store. Called and ordered free 5g upgrade which T-Mobile made me pay tax on a free item. When my bill came they had issued a credit for the taxes, but are now charging me for the 5g Hotspot. Called T-Mobile, spoke to John T. and complained that the 5g Hotspot was supposed to be free and that's what I had agreed to when speaking to the customer service representative. Was told that the representative must have made a mistake and I asked them why they credited back the taxes as the representative said they would, and was told it was refunded manually. I asked if they could pull the call wherein the T-Mobile customer service representative assured me that the 5g Hotspot upgrade was in fact free and the taxes would be refunded. I was told a supervisor would call me back within 72 hours after they pull and listen to the call. After 2 days I received a call back from John T., stating the supervisor heard the T-Mobile representative tell me on the recording that the 5g Hotspot upgrade was free. He then told me it was not the right Hotspot, and to receive a free Hotspot I'd have to return the 5g one I had received and been assured it was free, and could receive a 4g lte Hotspot in its place. I told him that didn't make sense since the upgrade was for 5g, not 4g lte, not to mention that their representative assured me a refund of the taxes since the Hotspot was free, which happened, and they were able to hear the entire conversation about the 5g upgrade at no cost to me. Why should I have to return the 5g Hotspot that was represented as free by a representative working for T-Mobile? I asked that a supervisor call me regarding the issue, as I feel like T-Mobile is pulling a bait and switch on me by sending me my free 5g Hotspot upgrade, then telling me their customer service representative messed up, and that I need to accept a 4g lte Hotspot as the upgrade if I want free. Was told give another 72 hours for a call or response.

Desired outcome: To receive the 5g Hotspot upgrade for free as represented by T-Mobile customer service representative, and heard on recording by supervisors.

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Update by 62322
Jun 23, 2022 1:47 pm EDT

The T-Mobile customer service representative that upgraded me to the free 5g Hotspot on 6/9/22 was named Geo. My original call to T-Mobile (John T. ) about billing of free 5g Hotspot on 6/21/22 and return call from John T. on 6/23/22

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2:12 pm EDT

T-Mobile USA Hidden fees and overcharging

T-Mobile has ripped me off with hidden fees, late fees I shouldn't owe, charging me to turn phone service back on that shouldn't have been turned off in the first place. I have the 55+ Magenta Plan that should only be $55/month. Yet, between January 20th & April 10th of 2022, I was charged $313. 69! After talking to two people in "customer service", the second being the manager", the fees they justified charging still had not covered what should have only been $220.00! After, the person who was supposed to be a supervisor took some of the fees off. He still had the nerve to charge me an additional $31.01 to bring the bill down to a zero balance! Now, T-Mobile is charging a $5 late fee when I make payment arrangements that the company takes out on the day the payments are due! Today, the bill was due and there was already a $5 late fee on it! T-Mobile is a greedy, rip-off, of a company that is an international brand that was worth billions prior to the Sprint acquisition. T-Mobile also has call centers in Asia or the Philippines when there are plenty of Americans who are out of work and could use those jobs!

Desired outcome: Representative took the $5 off, but there is no guarantee it won't just be put back on before the July 20th PYMT is due.

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12:54 am EDT

T-Mobile USA Employee

Good Afternoon I went to the store in Puerto Rico in the shopping mall

Centro del Sur to see if there was a employee by the name of Brenda.

I was told that this employee looks into others people information and gives out information. This is a a intergrity issue Me as a T Mobile customer I will be taking action on this issue. I would like to know where are youre managers, This store has foul language on its music this is a family store I hope you take actions on this employee,

Desired outcome: hope you take actions

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7:34 pm EDT

T-Mobile USA Phone bill is 172 higher that normal

Need refund

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10:03 pm EDT

T-Mobile USA Acct [protected]

On 2/18/2022 I went to t-mobile to sign up for the 55+ plan. At that time, no out of pocket expense was suppose to be incurred. There were free phones involved, but we did not want a new phone, just wanted to use the ones we had. Our phones were AT&T and they were locked, and they were unsuccessful in getting them unlocked, but they wrote up my contract and activated the chips, even though we could not use them in our phones and told us to keep trying to get in touch with AT&T, which we also were unable to do and they were busy on Saturday and closed on Sunday, so we went back on the 2/22 which they put us on another 55+ plan with a phone, one was free and the other was put in our plan with monthly payments, after a deposit. I was having issue with my phone and stopped by the store again during the week. I think I did manage to create an account to get us going, but was still having issues. So I went back on 2/28 frustrated and all and told them I wanted to end my service with them since my phone was still not operating as it should and my work app was not working the way it should. The Manager and store clerk were not happy at all. I didn't even have the phone for 7 days and he charged me for a re-stock, which I knew he could waived, since we didn't use the phone and I had everything the phone came with, even the plastic covering for the phone. Any way they took the phone and the chips they discarded right in the front of me and gave me back my refund. Far as i was concern, my ties were over with them. This all happened between 2/18 and 2/28. That same night I went to AT&T and they gave me a chip for my old phone and turned my phone on. Did not have anything of T-Mobile any longer. Then to my surprised I got a bill from T-Mobile for $192.42. I immediately contacted them and gave them the account# on the bill and when I asked them what the bill was for no one could tell me. I was then asked to go to the store and take it up with them, which I did and they turned around and called the 800 CS#. The Rep told the store that they would look into and get back to me. The Manage also told me, that the reason they charged me was because I didn't call to cancel my service and I was suppose to. I told him that he did not tell me that the night we retuned their phone and he discarded the chips that were in the phone and that was not told to me. But he ensured me that the Customer Service would take care of it, as a result of the conversation that was held. Waited for them to contact me which they said they were, but that did not happened, they sent me another bill for $123.09 for charges thru April 18th. What charges? I ended my services with them on 2/28 so what charges am I being billed for. I do not owe T-Mobile anything and to be not only billing me but threating my credit report, makes me very angry. I think these charges are very dishonest and I should not be paying for something I never had. I was late in getting back to them about the $123.09 bill, but I was attending to health issues. I want this resolve and I want T-Mobile to leave me alone. I don't owe them any money. Having problems sending photos to my email from my phone to save and attach to this email from my desk top. will try to see if I can send them directly from my phone, since they are save in a file there. Or do you have an email I can send it do?

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11:32 pm EDT
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T-Mobile USA Sim card kit

I purchased a SIM card kit for $35 to put in a phone I already owned. I was given the option to activate it myself once the purchase was made, but when I attempted to, the activation failed. When I called to ask for help, the CSR told me I couldn't activate the SIM card myself (despite having been given the option to do so) and I was told I'd have to buy another SIM card kit then call in to T-Mobile CSR and have them activate the card for me. So, I did that. I purchased another SIM card for another $35 and called in to have it activated. The CSR couldn't get the phone working and stalled by telling me she'd call back in half an hour when, in fact, she knew they would be closing. Apparently, this is one of T-Mobile's rackets. Have people purchase the SIM card kits, and when they don't work, just shrug their corporate shoulders and do nothing. I am well aware that prepaid products and services are non-refundable, but that's grossly unethical if you're selling me a product or service that doesn't work in the first place.

Desired outcome: I would like a refund of $70, the amount I spent for the bum SIM card kits.

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Lisa Calzadillas
, US
Jun 16, 2022 3:32 pm EDT

I am really interested in creating with others A civil court case against them they are a horrible company even though I’ve been with them over 20 years i’ve experienced so many things that are similar to what you were talking about let’s take them and crush them let’s find people who can just post online nonstop on the blogs and forums and tell the truth about exactly what they are doing!

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3:16 pm EDT
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T-Mobile USA My bill keeps on changing

I bought your internet service in feb 2022 I was told it would cost me $40. a month I received your letter a mouth later fo $50. a month an knoe I recieved another letter for $60. a month

I was told by your rrepresentative and confired by 2 other representative when i purchase the service I havetrried to get through youre phone system with no luck. And went back to the store 3 timed verified what I paid with no action store 1641 suprise az

Please help me jerry denzin [protected] email [protected]@gmail.com

your system works good I m retired on disablity

accont # is [protected] address13714 countryside dr sun city west az 85375

lest 4 # of my social 2027 they do not reconize my pin 6 9 1944

Desired outcome: let me pay what was told when payeyedfor the service what your representative told methank you

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11:25 am EDT

T-Mobile USA After more than 13 years with t-mobile I had enough

This started 3 months ago, I went on a cruise, while in the cruise I receive a text from T-Mobile saying that one of my phone has made $600 of international calls , which right away I call T-Mobile and explain that that line was never use , they told me they will investigate not to worry , one month after I get a text message saying that my balance was still growing, I was told T-Mobile will call Me back but they never did , I call them again they only know how to say I’m sorry but they don’t fix anything, again they told me they are going to Investigate, to plase wait , again 1 more month pass I receive a message that my line was going to be shot down. I call them again u spoke to a supervisor I told him , that this is already a joke , I ended up paying for a bill that it was even fair because I didn’t make does calls , u pay because I need my phone to work I told them my phone is a part of my job my patien life depends on me been on my phone in case I’d emergency, but no one cares . I had always have automatic payment, the first representative told me that she’s going to remove the auto payment until the problem was fix , it was not my idea. After I ended up paying for the bill that I shouldn’t ever pay to begin with. They assured me that everything was going to be set up like always. Now I get an other message from T-Mobile that my payment is due! What’s going on, this is not a game when I say my patients live depends on me answering my phone for them for any medical reasons. I can’t be dealing with this problem every months. Again I have T-Mobile for 13 years I never been late in my life , ever sense march the first problems , it’s a every month situation, this is so overwhelming.

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12:02 pm EDT
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T-Mobile USA Service and overcharging

I recently filed a complaint about t moblie and checked today to see if there was a response and i seen it was marked resolved.

There has been nothing done to resolve this matter.

Desired outcome: REFUND

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8:25 am EDT
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T-Mobile USA Not being able to use my internet after bill is paid. Pay date was may 20 2022

why if I go over my time can't I buy extra time? When the bill is paid why wait start date which May 29 2022 credit card payment easy-pay Just restart my internet service as soon the bill is paid. Why don't you just add about $1.00 a day for over use that would make customer happy. I have tried to answer your E mail for 2 days I am a new customer as of April 20 2022. The start date of my problem May 20 2022 the date which the bill was paid. At least ATT had me running on the day the the bill was paid. I am not very happy with T mobile. I guess I will have to look for a new carrier.

Desired outcome: Charge about $1.00 a day for over use that would be very fare. restart the internet as soon the bill is paid

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Update by thehartmannsedbev@yahoocom
May 28, 2022 8:48 am EDT

As of today I can get on my yahoo page. This much worst than ATT. There customer service is not worth calling did not help. On Thursday could I read my Emails today May 28 2022 nothing. This is the only place I can get on. I guess it is time to call Morgan and Morgan lawyers I hope other people are have this problem.

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11:57 am EDT

T-Mobile USA Unauthorized $1005 in overages

After allowing autopay on my T-Mobile account, I was appalled to find that after one year they had overcharged me over 1k.

Charges were appalling. After calling to cancel a line of service on Aug 30 2021 due to DEATH in the family, They instead suspended the line and began charging me a separate $90 per month. My phone bill became 200-350$ per month for one line of service (that I knew about). I’ve spent 40+ hours on the phone to no avail.

After months of seeking refunds, T-Mobile has evaded paying back the money they have stolen.

Desired outcome: $1000 refund.

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9:13 pm EDT

T-Mobile USA Promised me two free 21g phones and bill under 120 a month

I went to the T-Mobile website and chat que and inquired about transferring from metro pc where I Was paying 90 a month total for 3 phones and unlimited everything, they said I would need to get new 5g compatible phones I asked what free 5g phones I could get they recommended The 21g Samsung which I could get two free I wanted to get a iPhone but didn’t want to get a new one but a cheaper older one to save money they got me one for 16 a month and would still be able to stay under the 120 a month I said great let’s do it they said they would ship me the phones then I could go to local T-Mobile store to activate them and that for the first two to three months bills would seem out of wack that billing would need that time to reverse the credits that they would have to temporarily charge me for the phones. also suggested that I get the service plan because replacing the phones if damaged would be expensive and that for 26 a month total it was well worth it another lie.4 months in getting charged 240+ a month and now they say my phones were aren’t free and I have to pay 36+ a month for one of my s21 phones and my bill will be 150+ a month and I can’t cancel and nothing I can do if I cancel I have to pay full price on all 3 phones. I told them I was pissed and would tell everyone to stay away from them they scam customers

Desired outcome: I want my bill to be as promised 3 lines two free s21 phones and a iPhone that I would pay a total of under 120 a month or cancel my subscription and I will send their phones back and go back to metro pc

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1:57 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T-Mobile USA Charged for phone I dont have customer service / phone acct

I recently opened an account with tmoblie. When I went to the store I was looking for service for two lines and to get two new phones. He told me I could save money by signing up for the magenta max plan when would give me three line the third one would be free and by doing that I could then get both of the phones for free, I signed up for the plan and since I didnt need the third line he had me the sim card to the "third line".

So I had a phone and my sister had a phone and then I had the third sim card. A few months go by and my sister had her purse stolen with her phone inside, I propely notified them and the number and number were canceled.

When the next bill came I noticed that a phone was on there that I did not have. I called them and they said that was number that went to the third line. They said it was activated and assigned to an unknown device. Except the sim card to the third line was and is still in my wallet, never even been removed from the card it was attached to the day I opened my account. Originally the later I spoke to was rude and basically said I was lying. I told trhem I would be happy to take it to one the stores where I live and show them that the card had never been used, that I still had it and it was never put into a phone.

I did just that but they said my account showed it was active and in a phone despite the fact I had it in my hand. I told them I wanted that number removed from my bill / acct and mine to be the only one on my acct. They refused to do so and no explanation as to why or why I was paying for two lines when there was only one being used. They said they would look into the situation and would figure out what had happened and email an adjusted bill. To my surprise they never looked into anything after I left the store that and preseated to send I higher bill with the other line still on my acct and when I asked again for someone to please figure out was going and that I was not paying for phone line I never activated they shut my phone off a few days later.

Now I have an outstanding bill no phone and anyone willing to explain how this has happened. Can someone please explain this to me and fix my account.

I have another issue with them also the day I opened the account I asked them if they offered government cell service or could set me up on the broadband connection due to covid that the companies were offering to help people during the pademic, I was told that there company did not participate in that program so I would have to sign up for regular service which I did. Despite the fact that I had been approved for the discounted broadband connection, I believe that was what it is called.

I have been advised to notify the company who handles that program which I did and they said I needed to file a report with the fcc for that issue.

I dont want to file a bunch of complaints I just want my account fixed. Please contacted me asap.

Thank you please contact me by email at [protected]@aol.com or [protected]@gmail.com

Desired outcome: I WOULD LIKE THE BILL AND MY ACCOUNT CORRECTED AND MY SERVICE RESTORED AS SOON AS POSSIBLE.

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Update by AMY1102
Jun 20, 2022 2:05 pm EDT

There has been no resolution to my complaint

Resolved

NONE THIS COMPLAINT HAS NOT BEEN RESOLVED

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Quambri
Salt Lake City, US
Aug 05, 2022 8:25 pm EDT

TMobile did the same to me, a phone was sent to a wrong address. Ironically, an agent sent a new sim card I DID receive AFTER the phone was mailed. I discovered that someone at TMobile changed my address to one I'd never signed up with and AFTER I'd received the sim. TMobile seems to be run by the likes of HOFFA, BEFORE he disappeared... TMobile has no regard for consumers and on the same path as Wells Fargo .. grab your ankles TMobile... Customers won't take it ... Look at history.

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shirley123456
Lancaster, US
Jul 27, 2022 6:38 pm EDT
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Why am I being charged for a phone I do not have. Phone purchased March 9, 2022 returned March 12th. They are still charging me 74.00 each month. I went to the store last week and everything was taken care of. I received a letter this week stating they were turning me over to collection for a past due amount. I spent several hours in store on 7\26 trying to get matter resolved. It is now 7\27\22 3:26pm I still have not received any information... WHAT IS GOING ON?

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R
5:04 pm EDT

T-Mobile USA Service

I was a Sprint customer who had no issues until I was forced to change my Sprint SIMS card for a TMobile SIMS card. Since that took place I have had nothing but trouble with service.

Calls drop, Calls don't connect and I can't use TMobile Internet on the phone. I have to connect to my home WIFI to make calls and use internet services. NONE of this was a problem until the SIMS card change.

It has been over a month and a half with no help from TMobile customer service or Tech services.

I am making formal complaints to the FCC, FTC and the Texas Attorney Generals Office of Fraud since you use my bank card to access payment which in effect is Theft By Credit Card.

Desired outcome: FIX MY PROBLEM SINCE IT IS CAUSED BY TMOBILE!!!!~!

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6:26 pm EDT

T-Mobile USA Non-existent Magenta Plan for 55+ Customers?, Abysmal Customer Service

My husband and I were switched from the now defunct Sprint network last year and were promised a $50 discount if I became the responsible party because I am over 55 years old and my husband is not.

When I gave the rep my info, she stated there was another active account with my SS number and the changeover could not take place until I visited the store.

When I went there, I was told another customer had enrolled under my SS number and until their account number was corrected ,I could not become the primary account holder and save the $50.

So, forward to today ,when I spent an entire hour on the phone trying to set up this fictive (?) account in my name, only to be told at the very end, I would have visit the store again in person , present not only my drivers license but also my social security card (!) and send this additional info to their fraud department where a "decision " would be made after a credit check to determine whether I could open this account at all!

Meanwhile, we are being charged the regular rate ($156) instead of the $100 advertised.

Supposedly, the other customer corrected their SS number, but there is still a fraud alert on MY SS number necessitating extra ID on my part.

I went into the store and let them know how furious I was that these overseas reps could not (or would not) correct this self-made problem. (How is it even possible to open an account with the wrong SS number?)

T Mobile has no in-store managers or arbitrators to handle this stupid mess, so I told them I would file complaints, and pay off the remaining contract amount and switch to a better carrier with US reps who would never allow this to happen in the first place.

Mediocre service, awful employees!

Desired outcome: I would like an apology

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5:07 pm EDT
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T-Mobile USA T-Mobile

Apparently being a loyal T-Mobile customer for years means nothing, they only want to give promotions for new customers or for more service like adding a line...what about us valued customers that have been with you for years, a little discount on a new phone would be nice...I just can't understand why loyalty means less than being a new customer, with new customers they might switch after the two years they pay off their phone, but loyal customers who have been with you for more than 5 years ought to get some kind of discount for staying loyal to you

Desired outcome: some kind of discount on new phones for years of service

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3:45 am EDT
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T-Mobile USA Charges for a phone which I have never used, have no phone number belong to T Mobile

Rec'd ltr from P.O. 629025 El Dorado CA 95762 T Mobile telling me I owed $60.51 and needed to send same to T Mobile PO Box 742596 Cincinnati OH [protected]. Contained Account# [protected]. Gave number to call tp pay same as [protected]. Called and the BS, no help, refusale to answer my questions went on and on! Could not give me suppose telephone number services billed to. Could not givwe me SIM Card number for tracing with local Sheriff Dwept to find out if any phone having said number existed, in my name, and in what city and state it was located. Refused to send me any Email to my homecomputer giving me any account or billing data suppose in T-Mobile file. On and on. I called the State Attorney Gebneral Office and have appoint ment next week to meet them and file interstate fraud/criminal activity charges. Theytsaid they would call the FBI and alert them to posible large scale crime ring operations, and I was informed to see local Post Master ti file formal charges with U.S. Post Office. T Mobile is no help at all fixing problem they did!

Desired outcome: I want this letter withdrawn, and a statement I do not owe then any $ and never have!!!!

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9:57 pm EDT

T-Mobile USA T mobile cell phone

I went to a t-mobile store in brown mills new jersey and bought a new cell phone and opened an account. When I got home the cell phone had no signal in my area.. I drove around my neighborhood and there was not signal so I called the store and they told me to use the wi-fi calling.. The next day I took the phone back and returned everything in perfect condition, I only had it 2 days total. They told me at the store it would all be returned and they would waive any restocking fees because it was only 2 days. They sent me 2 bills since then which I called and they said they removes the monthly charges and the bill was clear. Then I got another bill for 109.00. I do not owe them anything so a month later they put a bill for 90.00 into collections and I got the bill from them… I sent a check with the 90.00 just so they will not ruin my credit and told them I do not owe them the money but cash my check and clear out and close my account..

Desired outcome: I want my 90.00 back

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T-Mobile USA Customer Reviews Overview

T-Mobile is a well-known mobile network provider in the United States. The company has received a lot of positive reviews from its customers. One of the most significant advantages of T-Mobile is its affordable pricing plans. Customers can choose from a variety of plans that suit their needs and budget.

Another positive aspect of T-Mobile is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may have. Customers have praised T-Mobile for its prompt and efficient customer service.

T-Mobile also offers a wide range of devices, including the latest smartphones and tablets. Customers can purchase devices outright or on a payment plan. The company also offers trade-in options for customers who want to upgrade their devices.

T-Mobile's network coverage has also received positive reviews. The company has invested heavily in expanding its network coverage, and customers have reported good signal strength and fast data speeds.

Overall, T-Mobile is a highly recommended mobile network provider. Its affordable pricing plans, excellent customer service, wide range of devices, and good network coverage make it a popular choice among customers.

T-Mobile USA In-depth Review

Overall Rating: T-Mobile USA is a top-notch mobile service provider that offers a wide range of features and benefits to its customers. With its excellent customer service, extensive network coverage, competitive pricing and plans, diverse device selection, fast data speeds, and convenient billing and payment options, T-Mobile USA stands out among its competitors.

Customer Service: T-Mobile USA's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist customers with any issues or inquiries. Whether it's through phone support, online chat, or in-store assistance, T-Mobile USA ensures that their customers receive prompt and satisfactory service.

Network Coverage: T-Mobile USA boasts an extensive network coverage that spans across the country. Their network reliability and stability are commendable, providing customers with consistent and uninterrupted connectivity. However, in some remote or rural areas, the network coverage may be slightly weaker compared to other providers.

Pricing and Plans: T-Mobile USA offers competitive pricing and plans that cater to various customer needs. Their plans are flexible and affordable, providing customers with options for unlimited talk, text, and data. Additionally, T-Mobile USA frequently introduces special promotions and discounts, making their plans even more enticing.

Device Selection: T-Mobile USA offers a wide range of devices, including the latest smartphones, tablets, and wearable technology. Customers can choose from various brands and models, ensuring that they find a device that suits their preferences and requirements.

Data Speeds: T-Mobile USA provides fast data speeds, allowing customers to browse the internet, stream videos, and download files quickly and efficiently. Their network infrastructure and technology advancements contribute to a seamless and enjoyable online experience.

International Roaming: T-Mobile USA offers excellent international roaming services. Customers can enjoy affordable rates for calls, texts, and data usage while traveling abroad. With T-Mobile USA, staying connected internationally is convenient and hassle-free.

Additional Features and Services: T-Mobile USA offers a range of additional features and services, such as Wi-Fi calling, visual voicemail, mobile hotspot, and device insurance. These features enhance the overall user experience and provide added convenience and peace of mind.

Billing and Payment Options: T-Mobile USA provides customers with convenient billing and payment options. Customers can choose to receive their bills electronically, manage their accounts online, and make payments through various methods, including credit cards, bank transfers, and automatic payments.

Ease of Use (Website and App): T-Mobile USA's website and mobile app are user-friendly and intuitive. Customers can easily navigate through the website to access account information, view and pay bills, manage services, and explore available offers. The mobile app offers similar functionality, allowing customers to conveniently manage their accounts on the go.

Transparency and Communication: T-Mobile USA excels in transparency and communication. They provide clear and detailed information about their plans, pricing, and terms of service. Additionally, T-Mobile USA keeps customers informed about network updates, promotions, and any potential disruptions through various communication channels.

Reliability and Stability: T-Mobile USA's network is reliable and stable, ensuring consistent connectivity for customers. Their infrastructure investments and continuous network improvements contribute to a reliable service that customers can depend on.

Customer Satisfaction: T-Mobile USA has a high level of customer satisfaction. Their commitment to providing excellent customer service, reliable network coverage, and competitive pricing has earned them a loyal customer base. Customers appreciate the value and quality of service they receive from T-Mobile USA.

Comparison with Competitors: When compared to its competitors, T-Mobile USA stands out for its exceptional customer service, extensive network coverage, and competitive pricing. While some competitors may offer stronger coverage in certain areas, T-Mobile USA's overall package of features and benefits makes it a strong contender in the market.

Pros and Cons:

  • Pros: Excellent customer service, extensive network coverage, competitive pricing, diverse device selection, fast data speeds, convenient billing and payment options, user-friendly website and app, transparent communication, reliable service, high customer satisfaction.
  • Cons: Slightly weaker network coverage in remote or rural areas compared to some competitors.

Recommendations and Conclusion: Overall, T-Mobile USA is highly recommended for individuals and families looking for a reliable and feature-rich mobile service provider. With its exceptional customer service, extensive network coverage, competitive pricing, and diverse device selection, T-Mobile USA offers a comprehensive package that meets the needs of a wide range of customers. Whether it's for personal or business use, T-Mobile USA delivers a satisfying mobile experience.

How to file a complaint about T-Mobile USA?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:

  • Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
  • Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
  • Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
  • Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
  • Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.

Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from T-Mobile USA representatives addressing your concerns.

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Contact T-Mobile USA customer service

Phone numbers

611 +1 (844) 840-6518 More phone numbers

Website

www.t-mobile.com

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