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Stop & Shop

Stop & Shop review: No shopping carts available / security

S
Author of the review
4:17 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

The employees refuse to go and get the shopping carts from the parking lot located at 625 Atlantic Avenue in Brooklyn, NY. Customers are forced to beg for shopping carts from other customers. Customers are forced to wipe down the shopping carts themselves, although this is unlawful according to The NYS Department Of Agriculture. There's a cluster/ group of employees that hang out at self checkout. Many times, some of the women/ female employees role their eyes at customers and refuse to help or serve them. When customers purchase reusable bags along with their groceries, some of the cashiers throw the bags at the customers expecting the customers to bags the grocery items themselves and say, "here". Also, some of the male security guards sexually harass, follow and pick on female customers. There's also guys who come in the store, hang out, rip open 10 or more food packages with their mouth during this Covid-19/ Coronavirus, eat, put these food packages with human saliva back on the shelf, wear no mask, and walk up and down the aisles for several hours. Some of the store loss prevention does nothing, along with the security guards who sexually harass and stare down female customers. At the end of the night, some of the employees stand in groups of two or more in front of the aisles talking in each other's face out loud and wearing no mask. Some of the employees bully and abuse the customers (especially the women/ female employees) by approaching them in groups at the checkout areas. Some of the female cashier supervisors tell the cashiers not to bag the customers items or groceries. I don't here most of the employees say, "thank you for shopping at Stop and Shop or have a nice day".

Desired outcome: Please retrain the staff.

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    Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 11 11 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 22 22 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
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    1385 Hancock St., Quincy, Massachusetts, 02169, United States
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  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 06, 2026
Stop & Shop Category
Stop & Shop is ranked 25 among 103 companies in the Retail Stores category