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Stop & Shop

Stop & Shop review: Customer service

J
Author of the review
5:41 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I mistakenly bought 5 packs of 4 $10 starbucks gift cards when I only wanted 5 $10 cards. A difference of $150. When I realized looking at the receipt because of the $ total I walked right from the register to customer service without leaving the store and was told no refunds on gift cards! The manager would not move to fix it. It's the holiday season and a $150 purchase I didn't intend to make is huge for me. I understand if I had gone home and brought them back but I was still in the store with my receipt and all my groceries in the cart less than 5 minutes from completing the transaction. Can this be corrected? It's very difficult for me

Desired outcome: Allow me to return the gift cards with my receipt

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  1. Stop & Shop Contacts

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    Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 11 11 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 22 22 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
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    1385 Hancock St., Quincy, Massachusetts, 02169, United States
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  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 06, 2026
Stop & Shop Category
Stop & Shop is ranked 25 among 103 companies in the Retail Stores category