Steak & Shake, - Gainesville FLservice - cleanliness - manager

K Dec 02, 2018
This review was posted by
a verified customer
Verified customer

Where to begin? Pulled up to the restaurant, parking lot was strewn with garbage (Actually stepped on some food that was lying on the ground when getting out of my truck.) Walked in the location on 13th Street in Gainesville, FL at 10:00am and was told breakfast wasn't available? Opened menu and it was wet and slimy on the inside. Ordered burger, fries and soup. Girlfriend ordered burger, fries and diet coke. Received regular coke. No napkins on table. No ketchup. No soup. Was told that soup needs to "warm up". After completing meal, Still never received soup. When I let the manager know what was happening, he told me that since it was the $4 meal, I shouldn't worry about it because it was free anyway??
Management should be fired. I will never eat at this location again

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