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Steak 'n Shake Enterprisesbogo coupon not honored

1
W Aug 15, 2018

On August 13th. I received an email titled "Celebrate National Sandwich Month with Bogo Frisco Melt n Fries"

That same day I dined at your unit located on Cattlemen Road in Sarasota, FL. As instructed, I placed my order using your app. The server reported only one (1) sandwich appeared on the screen. She spoke to Eric Hamilton, the manager and he said just order another sandwich.

We did however we were charged for two (2) sandwiches.

Eric was at the checkout. He said he was not aware of the promotion and had not seen the email. He refused to credit me for one of the sandwiches. I am very disappointed as I dine at the unit on a weekly basis. I felt as though as I treated as an old man and brushed-off.

Order ID [protected]
Order ID [protected]
Date August 13, 2018

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