State Farm

I inquired an insurance quote from a State Farm Agent Guy Matsumoto and he did not respond back to me. I called and left a second message and he still did not return my call.

A premium reduction program that requires installing a module that they will send you to be connected via Bluetooth APP on your cell phone. This implementation is required to get premium reductions based on driving habits, mileages, etc.

However, when trying to install on cell phone.. following stated instructions, the APP will not download to phone.. no matter one follows their stated protocol and implementation steps.

Their website does not respond to inquiries for assistance.. their website appears to be designed by an "anti-social" technical team to obfuscate customer service requests. It is not user friendly as it is not obvious whee to go for assistance... and since I cannot implement the Safe n Save APP as it is not downloaded by using their designated text address to do so.

I contacted their tech support function via website but have never received any contact to resolve problem. Thus, I can only conclude their "Safe n Save" option is a great sales tool, but... as a non-functioning item, State Farm can proceedurally not discount my premiums. They appear to "blame the user" instead of taking responsibility in fixing a problem.

Like a good neighbor the thief are there. Yes the thief are there. If your going to do business with State Farm don't do it with the one in Scottsville Kentucky on Veterans hwy. When you go with them you get a beacon on which detects your driving to get a discount for safe driving. Which I thought? We had problems with this beacon from day one. We told the so to call agent named Jeannine we had problems. We got hounded email after email to turn it on or rates will go up. told her it is on. Still didn't work, sent us another one, still didn't work, we brought the situation up to her. Before you know it the rates went up almost $60 a month. Over the negligence of Jeannine. We called her and now suddenly she is always busy with a customer. Apparently they are quick on taking a withdraw out of the bank, but not there to answer your question when they knew they were well Jeannine was in the wrong. My bottom line she is a thief without the gun. They promise you all this and that, but end results they steal it back. If you go to this State Farm, don't deal with Jeannine she is rotten at her job and a liar and a thief and can't deal with her problems that come with the job and the broker isn't any better he knows nothing when it's his company. Wow real Winner. Guess next step is corporate.maybe we can get straight answers. If I can I would give this thieving company a -5 and that's being generous, fair warning to the public like a good neighbor them thieves are there. Not to mention Jeannine calls my
wife and says if I have anything to say to her she would gladly hash it out with me.sounds like a verbal or physical threat to me.real proffesional to your customers.

For almost 2 years, about 10 people were assigned. None of these persons sent an adjustor for appraisal.
Very difficult contact with these people, both through pandemics and working from home, and avoiding these people immediate help in the assessment of the damage.
After a very long time, the leader sends me forms to be signed and certified by a notary public.
Despite meeting all these requirements, State Farm refuses to pay compensation for damages.
State farm gladly accepts money, thank you for being customers for many years, but refusing to cover the losses for damage.
This is a parody, a circus on balls, SHAME.

I experienced a loss of all my personal property- everything I own because of Hurricane Ida damage and STate Farm wants to low ball me and tell me to get my items that have been sitting in water from a roof being blown off, repaired. For everything I had they want to offer me $2700 and then take off the $1000 deductible to give me $1700. I guess that is how it goes when you spend all your money on commercials with big names like Aaron Rogers and Patrick Mahomes. What a joke!

On 8/1/21 a car left the road and damaged our property. 8/2/21 I reported the damage to State Farm. Did not hear back from them so I called them again I think on the 8/13. Was told to send them pictures of the damage and that they were waiting to talk to their insured party. That I should go ahead and get quotes for the damage. Which I did and sent to them on 8/16. One of the issues was damage to a very large oak tree. Large area of bark was peeled from the tree.
In the documentation I sent I express my concern that the damage may cause the tree to rotten or die later and what was my recourse. I never received any communication from State Farm. They sent me a check for part of the damage. With no explanation. On 8/18 I sent them and email and again on 8/24 about the open issues of the damages not paid and the issue about the oak tree. On 9/21 after not response to my email I resent to the Claims website under my claim#. 9/16 the claims website still shows it assigned but not actions taken. I called State Farm and spoke to an agent and after being put on hold for a while was told I needed to get someone to come out and treat the tree and that they would pay the addition items they did not pay for on the original quote. I realize my complaint my seem petty but I am the victim. This is a company that does not communicate and could care less about being fair to the person that their insurer did damage to. Our damage accrued on 8/1 and it is now 9/16 and our claim is still not settled. We are not talking $10, 000.00 our materials and labor total was $1672.00 and some amount or agreement to the damage of our wonderful Oak tree. I cannot imagine having to deal with this company on a back wreck.

I had an open claim with State Farm due to the negligence of their insured driver . I had submitted an email to close the claim a month before the two year anniversary of the initial filed claim. After waiting a few weeks I had not heard back, so I resent a email stating again I would like to close the claim and move forward. The settlement was a small amount, just enough to cover my out of pocket expenses for medical appointments and insurance deductible. Ericka Beard was my representative and she could care less that her insured was at fault and had every excuse not to pay me. I'm very disappointed that I'll never recover my out of pocket expenses. I received a call back yesterday from state farm and they said there is nothing they can do because Texas has a two year limitation law. State Farm is horrible and I would never use them for any coverage on my vehicles. So please be careful out there and I pray you never have an accident with State Farm! They don't pay, they delay, they make excuses, horrible company!

To whom it may concern,
My husband has been with State Farm Insurance for 40 + years. We married 21 years ago and
subsequently I was from that point on a State Farm customer. We've had our occasional accident
throughout the years as well as you insuring our teenage son who had his fare share of incidents. To be
expected I'm sure given his age, car choice, and extremely high premiums into consideration.
We recently made a move to live in our Arizona home. I have worked as a Registered Nurse for
the better part of 45 years and had 3 home's insured with you at one point along with many vehicles.
Currently going through a refinance process on the only home we have a mortgage on now we
were informed by Wells Fargo that we needed to have our insurance policy rewritten to reflect primary
residence vs. rental dwelling. This was an oversight on our part seeing as the permanent move from
Lincoln, NE to Tucson, AZ was a little stressful with a lot of loose ends to tie up.
Our insurance agent Karen Cole informed us that an inspection of the property was necessary
prior to a possible policy change. We were horrified and downright insulted with the results. We were
told that the Lexis Nexis report indicated that our homeowner's insurance policy should be canceled
based on a Junk vehicle in driveway and Junk in the backyard.
The 2001 GMC 1500 Crew cab with 120, 000 miles in the driveway currently being worked on is
actually worth 9 to 15K currently. Junk?
We are only a few days away from closing on a refinance and our homeowners insurance policy
has been canceled because we have a messy back yard.
Thankfully my husband is a veteran and USAA was able to help us with a shift of our
homeowner's insurance and auto policies swiftly or it might have derailed our refinance we've been
working on since the beginning of June.
No words can describe how we feel regarding the treatment we have received from State Farm
considering we've been with them for so very long. I would imagine our paying into their purse totals
more than one million dollars over the years. Now that we are getting older, my husband retired, and
me nearing retirement, the fact that they would treat us this way after several small auto claims is
ludicrous.
If you, State Farm, wanted to cancel us you could have just let us know! The last second
scramble to find a new insurance company on the verge of our home refinance added much stress to
our lives!
If this is how you take care of lifelong customers and veteran's we are glad to go.
Regards,
Crystal Overman Tyler

I have been overcharged on my homeowners insurance and soon I will be overcharged on my auto insurance. I have sent this agency many emails and have been told several times everything is fine, which it is not. Having been a State Farm member for nearly 4 decades, I can honestly say this agency office is an embarrassment to State Farm. My expectations are not that high. All I want is a phone call or an annual face to face meeting to review my various lines of coverage to ensure I am neither over insured or under insured.

Claim was opened 10/20/2020. I have received very unprofessional adjustors and supervisor. Craig Hamby, Savannah Wilson, Dalia Glass, and Angela Pierce have made this experience a living nightmare. As of 8/18/2021 my home is still not complete. I have been lied to continuously through this process. I has been very difficult to find a contractor to complete my home. On 8/17/2021 I was told no more money was available to cover my hotel room by Angela Pierce. I asked her for her supervisor number and she did give it to me. I have not received a return called from Mr. Tennessee Williams. I have called his number a hundred times with no answer. Its sad this company employees would risk a lawsuit then take care of its customer.

I am complaining about bob scittina state farm agent he dropped my insurance because I had 2 claims sent me a cancellation letter then said he didn't said I had to get roof done i did then said he wouldnt reinstate didn't know i was definitely dropped now I haven't had insurance for months he played mind games.

I had to recently file a claim due to damage on my home. Claim number 22-21D177M that occurred on June 18, 2021. Your adjuster came out and evaluated the scenario and I then received two checks from you dated July 5, 2021. I held these checks (104870628J and 104870625J) until July 19 (10 business days!) and proceeded to follow the required steps to process the payments and deposit them into my account. This required me to go to a Chase Bank (my lein holder) and have a manager (Chris Oliverio phone: [protected]) do the requirement of signing off on them. Amazingly 5 business days later you help yourselves to my account and claim a stop payment on one of the checks.

My first question is: HOW was Chase Bank able to process this check per the requirements"? Is this your common way of operating? Alienate your customers? I REALLY DO NEED MY PROPERTY REPAIRED and WHAT EXACTLY HAVE I BEEN PAYING HOMEOWNERS INSURANCE FOR?

Second question in regards to the accompanying paper work. Your adjuster's information is totally inaccurate! On page 7 the Deck dimensions are entered at 10' x 12'. Actually my deck was 12' x 16' until the tree tore it off my house and it will again be 12' x 16'. I WILL NOT ACCEPT THIS DISCREPANCY!

Third Due to this situation I have been struggling to pay my contractor and currently have an area on my roof that is allowing water into my attic. This incident of the tree falling not only destroyed my deck but it also landed on my electric feed line from my electric company to my Metermast which ended up severely bent and pulled from the roof. The boot at the bottom was cracked beyond repair as well as the Mast itself and needs total replacement, along with the surrounding shingles that also need replaced on what is a brand new roof as of 2019 and it was a tear off on top of that! Again I will not accept a lower level of repair due to "Age of Roof"!

That being said, AM I MAKING MYSELF ABUNDANTLY CLEAR?

Rene Schenk
4810 Ormond Road
Davisburg, MI 48350
[protected]

I am writing this in reference to the claim from State Farm that I owe $5, 681 for Miss Hamilton's car when I do not owe this money for her car she rear-ended my vehicle and the accident was her fault all the damages to my vehicle were paid for out of my pocket or from my own insurance I'm not reliable for fixing her vehicle so this is a false claim

Have been waiting for 2 months for an adjuster to look at the roof on the home I have in an estate.
Numerous phone calls to 2 different adjusters have never been returned.
What do I do?
Policy #03bt16584 - cheryl m cockrell -
Estate of cheryl m cockrell by vallely consulting, llc, special administrator - elaine vallely
Cornville, az

Contacted State Farm for an insurance quote. I provided all information required and was quoted. I agreed with the quote and paid in full. I then received an additional invoice for 50% of the quote. When questioned I was informed that they need additional information on the loss run report (No losses or claims for 32 years) and once provided the invoice would be cancelled. All information was verified and once again State Farm invoiced me for 15% of the original quote. When questioned I was told to contact the agent which was done with no response. Everything I did was verified true and correct. This is a classic case of BAIT & SWITCH and when dealing with them you get the feeling they could care less. BEWARE

2% of my house value for my deductible. State Farm has valued my home at $388, 000. This is more than $120, 000 over the value of my house. Higher value of a house, less they pay on a claim. If this is such a great business model, than why haven't other insurance companies doing the same thing? My home is 1392 sq ft and was built in 1955. I asked who determined the value of my home. All I get is an underwriter did. No, I can't know which one it was, they don't have phone numbers and I can't speak with them. Around midnight July 22, a car involved in a high speed pursuit with local police drove through my yard, taking out two retaining walls, damaging my garage door and destroyed areas of landscaping. My dog didn't bite anyone. I didn't leave a tap running. I wasn't negligent in any way. I had absolutely NOTHING to do to cause this event. How would State Farm fix this? Give a realistic appraisal of the value of my home. And DO NOT tell me that it would cost $388, 000 to replace my house if it was a total rebuild.

Ur statefarm customer hit me in the rearend while I was on vacation in Florida. I'm from Indiana and have been paying for housing since March 15 out of my own pocket. It is the middle of July and my truck is not done yet. Felicia Franklin is over my case. They are going to cripple me with all the time loss at work and the expense of housing while my truck is fixed. My checking account is set up with state farm and my receipts have been submitted with my food expense and housing I have paid well over 20000. The accident is completely Brad khorassani fault 100 percent. I demand no my money now they have paid my rental car all but 80.00 and the garage bills so far. Paid them immediately. Accident happened at Daytona beach Florida and Felicia Franklin address Claim Contact
Felicia Franklin
[protected], ext. [protected]

MONDAY - FRIDAY : 7 am - 7 pm
SATURDAY - SUNDAY : closed
Save the StateFarm® claims number to your phone or text AUTO to 62789 for your claim contact card.

LIKE A GOOD NEIGHBOR STATE FARM IS NOT THERE
1. I have been a loyal customer with home insurance and with 4 cars insured
with State Farm 1972 to 2010. The housing market collapse in 2010 St$ate Farm cancelled all house policies in Broward County, Florida. Then the state let teachers go which was me. Lost the house after Bankruptcy
2 Moved to Greenacres, Florida and my auto insurance went up. Agent told me
you moved to a bad area code 33463. I was being overcharged auto insurance
from 2011 to 2021. Is that any way to treat a Navy Veteran and accident free
customer?
3. Then 2020 came with the Pandemic. My miles per month was 40miles.
These miles were to take my sick wife to doctors & Hospital. I was charged $900.00 dollars for every 6 months My policy (584 9466-A06-59N) renews every Jan 6th & July 6th. State Farm reduced my auto rate for a one month rebate of $71.87. They were going to offer another reduction for policies July 1st well I did not qualify. So my rate was increased and I paid back that $71.87.
4. My policy was going to increase on July 6th 2021. I have just cancelled and went with a veteran car insurance company.
State Farm you owe me money. I suggest you Take Jake off the payroll on your commercials. People are disgusted with this jerk.
I would like my letter forwarded to Mike Pipsord your CEO in Bloomington.
My Name is William Turenchalk
3530 Pine Tree Ct 426-B1
Greenacres, Florida 33463
State Farm Agent
Blanca L Mackrey AGCY Inc
6159 Lake Worth Rd STE 1
Greenacres, Fl [protected]

I vehemently object to the commercial State Farm televises with the gross stacks of meat being stacked on a scale. Not everyone subscribes to eating red meat let alone viewing it on TV.

I am making a complaint against State; the claims dept (namely Gail Bess) and my agent (Adam Crandall and his team) My car was stolen on May 22, it was found and returned on May 28 only to be stolen again from my apartment parking lot. It was found the next day and State Farm sent a towing company (vendor) Auto Towing LLC (owner Abdullah J Mohammed [protected]) he kept the car in his lot for well over 2-3 weeks because State Farm wouldn't or couldn't pay him. I was asked by Gail Bess if I could pay him. I declined. I think my insurance should pay to retrieve my car.
This is a mess. Finally yesterday (July 2 2021) I heard from Mackin Hollywood auto body shop they have the car; which was delivered by IAA (Insurance auto auctions) -Kevin Roberts [protected])..who towed my car to Mackins. I'm not sure how it got from Auto Towing LLC to this shop? anyway, no one during this time gave me any satisfactory answers as to not only where my car was but when it would get fixed. I am very angry over this whole mess. Over a month for this all to unfold.
I would like something about the towing/vendor service and how they are chosen; how to keep customers in the loop as to what is happening and lastly that this whole event never happens to another customer in the future. My car is now at Mackin Hollywood [protected] and hopefully all will be fixed and I will have my car back soon. Please look into this...MMHelgert