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Complaints & Reviews

bias, failure to take my claim seriously

We got into a car accident in Baltimore, Maryland. We were completely stopped for over 20 seconds, waiting for opposite direction cars to pass, trying to make a turn into a Walgreens parking lot when Car B, hit our car, Car A, in the driver's side door. The driver of Car B admitted that he was trying to make a call on his cell phone and wasn't looking up at the scene of the accident. He was travelling behind us and failed to stop, or go around us. We both have Statefarm auto insurance. The accident took place on Saturday 9/18 at 2:45 pm. Police arrived at then scene and did not file a police report. We filed a claim with statefarm at approximately 3:30, and so did the driver of car B. At approximately 5 pm (all offices were closed and only phone operaters were at the offices) we received a call saying that they denied our claim against driver B, without receiving evidence or official statements. Statefarm changed the story 4 times, first saying that we cut across 2 lanes of traffic to get turn, then after they saw the evidence that it was a one lane street, they claimed that Car A blew a stop sign. After I showed them pictures of the scene of the accident showing no stop sign, they said that we blew a yeild sign. They never went to visit the scene of the accident, and only looked at a picture from google earth. After we denied doing anything wrong and showed no yeild sign near the scene, they again said that we made a turn from the right lane rather than the left lane. It is clear that it was driver B's fault, and they are showing him preferential treatment for whatever reason. We submitted approximately 10 pictures and have video evidence that there is only one lane in the street, and they are refusing to accept the claim when we are 100% sure that driver B was at fault. We are from New York, and if the accident took place in New York there would have been a police report describing exactly what happened, but since the Baltimore, Maryland police failed to file a report, there is no official evidence against us, nor driver B. Statefarm is not doing enough to fight for our claim, and are only fighting for driver B's claim against us. Car B was driving behind car A (ours) and hit us over 20 seconds after we were stopped waiting to make our turn. We want to file an official complaint against all agents involved with this claim, and against the driver of car B, for lying about the accident, and fraud. If and when they finally find fault in driver B, then we would like to file a legal suit for fraud on their part, bias, and for all the stress, agrevation and time that was spent on it

  • Bu
    Bugelane Mar 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Found over $300 dollars charged on my account. did not authorize and do not have car or insurance.

    0 Votes

denied claim

Agent forgot to include "roof collapse" on new policy. Roof collapsed, claim denied "no roof collapse coverage". Agent admitted her error but State Farm still denied claim. I'm still trying to work with them but it's not looking toward my favor. State Farm failed me.

  • Th
    thetruth1709 Feb 11, 2011

    Next time open your mail or read your policy.

    0 Votes
  • Wp
    Wpayton5599 Mar 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    You may have a case here. If the agent is willing to accept responsibility, work with them. Call that agent and inform them that you had the coverage before and you should have it now. This is an agent error and can be dealt with. Keep on it! The squeaky wheel gets the grease.

    0 Votes

low bodily injury offer

I was in a car accident the morning of June 15th, 2010. I was not at fault. The other driver claimed fault and the police report faulted her. We both have State Farm insurance. This happened in Mishawaka Indiana.
I went to the ER that day with chest and neck pain. Followed up with my family doctor because the neck pain didn't go away after a few days. The chest pain ended up being from my seatbelt and left me with a huge, horrible black and purple bruise on my breast. You could actually see the material lines from the seatbelt in my bruise. I did take pictures.

I went to a Musculoskeletal Specialist and began physical therapy sessions hoping this would relieve my pain. After 5 sessions, no relief so they sent me for an MRI. The MRI showed degenerative disc disease that was aggravated by the car accident. I am a healthy 40 year old woman. I work as a florist. I am also a belly dancer. My medical history will show, I don't go to the doctor unless I'm feeling really bad. This car wreck has ruined everything. I felt great before the wreck, I could work with no pain...I could belly dance with no pain. NOW I work and I'm in constant pain...my belly dancing has had to suffer. I cannot dance the way I did before the wreck.

The accident happened on my daughters 19th birthday so that ruined all our plans. My first grandchild was born two weeks before this wreck...I didn't get to spend the time I had planned to spend with my grandchild because I was in pain and going to doctors appointments all the time.

My car was a total loss and State Farm was very fair on their offer concerning that.

I only had to take off one day from work because I only work two days a week and I scheduled my doctor appointments on my off days or on my lunch hours.
After the MRI and my diagnosis they sent me to a pain management specialist. Since the wreck I had prescribed to me, vicodin, flexeril and lyrica. The pain management specialist is pushing me to get the shots in my neck. I am afraid of this!! Right now, I'm coping with just the vicodin. I've never been a person to take pills for anything. I hate relying on pills to make me feel halfway decent. But, shots in my spine? I had THREE natural childbirths because I was afraid to get an epidural. So, now they want me to get one in my neck?
My work and dance life was great before this accident. Now, I'm hurting constantly...now with the weather getting cold, the pain is worse! I feel like I'm 80!

My medical bills totaled $3000. They were all paid by State Farm. I have no medical insurance and going to the doctor is something I don't do, I can't afford it. So, now I am forced to go and reached the medical pay limit of $3k. State Farm told me to continue to go to the doctor if I need to and their bodily injury/pain and suffering settlement would go to pay more doctor bills. OK, to me, that's like gambling. I had no clue what State Farm was going to offer me and I don't want to rack up more medical bills hoping State Farm offers me a decent, fair settlement to cover future medical bills.

Well, State Farm called me yesterday and offered me $1000 for my bodily injury/pain and suffering. Are they serious? That is ridiculous. I wanted to do this by myself and not get a lawyer but $1000???
I told the State Farm adjuster I would write out a letter with all my details and my request for a settlement amount. She was very polite and said ok. My question is...what is a fair amount to ask for?

I might add that I didn't go to a chiropractor, I went to specialists.

state farm did not pay for the repairs of my stolen car

I woke up one morning in the fall of 2009 to drive to class (was in college at the time) and after a few surreal minutes of walking around trying to discover where my car was, I realized it was most likely stolen. Three weeks prior to this, my car was broken into, window smashed, and my GPS was stolen. This time, I had hid my values and any traces of my values inside my apartment. Well anyways, I went into the police station to put the issue on file, got a ride to class, and soon after got the call from the cops saying that my car was indeed stolen and that they found it. I was later picked up that same day by the police and was driven to a graveyard where my car was found. When I got in it to drive it home, I instantly noticed that the transmission was damaged. My 5th gear and reverse did not work at all (I was no longer able to switch into those gears (It went from working very smoothly to not working at all (standard transmission). Now I had owned this vehicle for 5+ years prior to it being stolen and never had ANY problem with switching gears. I bring my car into a transmission shop to get it evaluated. So now its time for me to call the claim into State Farm, my car insurer, (yes I had collateral coverage), and have a State Farm rep come to inspect my car. Here's the deal. If they (State Farm) do not see any proof that my vehicle was recently damaged (from the crook), then they don't see any reason to cover my repair bill. There was no proof of my car being broken into or hot wired. Well, it was obviously wired since my window was not smashed. There was also no proof that I didn't leave my car unlocked before it was stolen. Listen, at the time of this happening I lived in an EXTREMELY bad area (near where I went to school). I have NEVER left my car unlocked. However, how could I prove that I did or did not lock my car either way? That is insane. So 1: they (the car shop and the State Farm rep) could not see any evidence that my car was abruptly damaged, but only that it was damaged. And 2: I could not prove that my car was actually stolen and I cannot prove that I had locked my car. This is what they are telling me at State Farm!!! So from their perspective, they can imagine that I just get a kick out of damaging my car and leaving it in a graveyard during a stressful finals week. That I love having to bother someone to come out of their way to pick me up to go to class because my car is gone. That I love to ruin a perfectly good car. This news was very painful for me to deal with. I felt very hurt that they were not taking care of me when I pay good money in case this sort of thing happens. State Farm essentially stole from me. Anyways, State Farm did not cover any of my very expensive bill to fix my transmission...Like a good neighbor State Farm is there? If state farm was my neighbor id move out.

Any comments or suggestions would be appreciated..

  • Wp
    Wpayton5599 Mar 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I am really sorry that happened to you. It is rather difficult to determine what caused your transmission to slip. It is a result of mechanical failure and may not be actually caused by the theft. You can, however, appeal the insurance company. They should have sent you a denial letter which tells you how to appeal. If you don't get satisfaction from the appeal, contact the Department of Insurance in Connecticut. Maybe you will have some luck! Hope this helps.

    0 Votes

no integrity

My wife has State Farm auto Insurance and I have USAA recently my wife backed into my car by mistake causing 2200 in damages. We filed a claim against her insurance STATE FARM and the claim was denied based on some obscure rule, so they say, that they do not pay on claims thaqt are filed between family members or friends. Basically my claim was denied simply because we are married even though both our cars are separately owned and paid for and covered by two different insurance carriers. State Farm refused to honor the policy that my wife has been paying premiums on for years. They left me holding the bag I have to file through my insurance carrier and pay a collision deductable of 500 dollars in order to get my vehicle repaired. BEWARE OF STATEFARM THEY HAVE NO INTEGRITY WHAT SO EVER.

  • In
    ins101 Feb 02, 2011

    You should be able to have your insurance company subrogate to get your deductible back??

    0 Votes
  • Th
    thetruth1709 Feb 11, 2011

    this isn't a liability claim. You cannot sue yourself. That is with any insurance company. Next...

    0 Votes
  • Dw
    Dwayne Kinnison Jun 26, 2012

    This all happened soem time ago but I recently ran into a perosn who worked there and she said that very often there were people getting caught that worked there stealing from the Lots and on more thna oen occasion she witnessed the people who list items laughing about how they listed them. What a joke, but then if you have visited the place to pickup your purchase you already know it is run like a welfare office or something. People wandering thru the place and I seen many people arguing with the people in the wharehouses when their things were not in the Lots. Save your money and frustrations and buy at open public and Live sales.

    0 Votes

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claim denial

State Farm has no integrity, my wife who carries state farm auto insurance recently backed into my auto...

abandonment

Have you recently been dumped by State Farm for no good reason on your home owner's insurance? Did the excuse they give you seem bogus? Did you prove to them it WAS a bogus reason so they just came up with another lie to justify their unfounded action? Was the reason such that you knew you couldn't fight it but you KNOW they were making it up? Do you wish they'd have to answer for actions like that? Well, Friends, listen to my story for State Farm just made the biggest mistake they could when they picked on my family to do what I just described above.

First, they wrote us that we were not in a fire coverage area and also emergency vehicles would not use our so-called substandard access so they cancelled our home owner's insurance upon renewal. "How interesting, " my husband replied, "for I run the Borough's GIS system and part of my job is tracking and mapping the fire coverage zones. I also work with all the fire chiefs for all the fire departments getting them my maps and analyzing data to insure the safety of our citizens." "We ARE in a clearly marked fire coverage zone and I happen to have a letter here from the local fire chief stating our property access is fine for his big, huge fire engine."

So State Farm tells him, "Actually it's really because you don't have two points of access in and out of your street." Now note, our property's drive is bigger than a cul-de-sac turn around. My husband says, "Ok, put that in writing." They say, "No."

Here's where sweet satisfaction comes and proves Karma's a [censored]. Probably 60-70% of the properties in the Borough (roughly the size of Wisconsin) do not have two points of access in and out of streets. So that is a SERIOUS situation for many citizens in the Borough. Emergency services and Planning will have to address this news from State Farm that they do not cover those properties.

Of course, then the State will have to get in on the act for state wide it's really an issue (as it would be for most states). This will likely blow up into a HUGE press explosion as word gets out State Farm refuses to insure these folks. Of course, State Farm wouldn't lie so my husband HAS to take their word for it. It is his job to keep departments informed on the status of these types of things for it impacts the citizenry and it's the job of government to do something about it.

So there is now all sorts of meetings being set up by all the departments to address this new concern that State Farm will be dumping literally thousands upon thousands of home owners of their insurance.

SEE what happens when you lie to your customers? What are you going to do now State Farm? Lie some more? Be careful, my husband has no choice but to do his job. YOU put him in that position. It's the emergency departments that are forcing him to address it. THEY are the ones you involved, though you didn't know it, and THEY were the ones that heard your answer to my husband about two points of access.

Sure, we'll have to find another carrier. But it is very satisfying seeing a company's outright lies bite them in the butt from a bureaucracy even larger than them. I wonder how they'll lie to the Borough, State and public. Oh, let's hope they say they didn't tell my husband that, then they'll find themselves guilty of fraud because hubby dear made sure it was documented, unbeknownst to State Farm.

Best advice - NEVER insure with State Farm. After 26+ years of them taking our money they hung us out to dry. But it'll be much worse for them than for us when this goes public. Journalists, sharpen those pencils!

  • Ar
    Arctic Frost Aug 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    By the way, it's fascinating they cancelled our home owners insurance one week after we switched our cars over to Progressive because the savings was HUGE!

    AF

    0 Votes
  • Th
    thetruth1709 Feb 11, 2011

    I'm throwing the flag on this one. The police report would state that it was stolen.

    0 Votes
  • Th
    thetruth1709 Feb 11, 2011

    still waiting on that big story...

    0 Votes

excluded coverage

Car broken into. Radar detector (Escort 9500i) and Garmen GPS stollen. State Farm will not cover "devices used to detect speed measuring devices". Say WHAT? I was told "people of own radar detectors are known to speed". I asked for a link to State Farms website that has proof that this is a fact. She couldn't give me one. I then stated State Farm did not have proof, they only assumed this. She then said that was my opinion. I said, yep, how does it feel to have an opionion without fact to back it up. I think advised the CSR that I was sorry she was the one getting the chewing but I had one more question. Does State Farm sell policies to people who drive corvettes, mustangs, Dodge Chargers, etc.. She quickly said, "well yes, they are automobiles". I said, well, if you lock at the facts, reality, people who buy those cards will speed. But SF still covers these cars and the people driving them. She didn't know what to say except, "it's not the same thing sir". I beg to differ. So, my problem is simple. State Farm are biggots. They choose not to cover devices that detect police radar. Yes, I do drive fast. I've had 1 ticket in 30 years so at least I'm careful. I don't drive fast all the time but when I'm running behind. I will run with traffic. I live in the Detroit area. If you don't drive fast, you are from out of town or lost or 90 years old. SO, not only does my detector sniff out the police, it also warns me of safety vehicles. It also warns me of photo cameras. Radar from a police car is used to detect objects (cars) no matter what speed they are going. Some traffic enforcement officers hide, and shoot you (with radar) when they see you or your close enough. As a retired federal officer, I've never took to kindly to these tatics as I feel traffic enforcement should be out in clear view otherwise, your just trying to "trap" people. But around her, they leave their radar on all the time so picking them up a mile away is the norm. Laser? I run with my head lights on bright during the day so they can't get a clear shot till I'm closer. By then, my detector is barking at me. I just like to know where they are. State Farm does not agree with me about it being a safety device as much as a tool to allow me to drive 100 in a 35. So, BITE ME State Farm. I had no problem submitting my 21, 000 claim on my house for hail damage. Please raise my rates so I can jump ship to someone else. Just need a good excuse.

  • Wp
    Wpayton5599 Mar 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    You have a rather ridiculous, bogus argument, and you are somewhat in contradiction of yourself here. You admit yourself that you speed which makes you much more likely to have an accident. You are a high risk and you will be doing any insurance company a favor to leave them. Maybe many people who own radar detectors don't speed, but you do! By the way...good luck finding other insurance after you submit a $21, 000 claim. Be careful about cancelling your insurance. You may not be able to get a policy elsewhere.

    0 Votes

scam & arrogant‎ & discrimination

I will avoid any relation with this agent Judi Brown State Farm Insurance state college, and I suggest you to change agent if you are arranged to them. After I bought auto-insurance online, the woman Cindy L Irwin called me to sign papers. Next day I received an email said I need pay $21.76 more because I my millage is about 10000/year based on her calculation. I went to them and said I found there was a Typos error in my title which cause them calculate more in my millage (title paper listed millage 56148, but in fact it was 56948, and date was also wrong. The correct calculation of my millage should be about 5000mile/year). I also give her evidence but she just refused to read them. Then an old woman come and said don't waste their time. After left I call the woman and said their attitude made me unhappy and she said if you don't like, just change the insurance company. I even felt discrimination since I was not American.

Today I received their bill which shows that I need pay $36.22 more.

  • Wp
    Wpayton5599 Mar 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    This does not add up. You should easily be able to change your mileage rating if you actually drive 5, 000 miles per year. If they are not willing to do it and you have documentation, request a different agent. Go visit a different State Farm Agent who will help you. They may refer you back to your agent, so explain the situation to them.

    0 Votes
  • Me
    Menson Sep 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I will avoid any relation with this agent Judi Brown State Farm Insurance state college, and I suggest you to change agent if you are arranged to them. After I bought auto-insurance online, the woman Cindy L Irwin called me to sign papers. Next day I received an email said I need pay $21.76 more because I my millage is about 10000/year based on her calculation. I went to them and said I found there was a Typos error in my title which cause them calculate more in my millage (title paper listed millage 56148, but in fact it was 56948, and date was additionally incorrect. The right calculation of my millage should be about 5000mile/year). I additionally give her evidence but she just refused to read them. Then an ancient woman come and said don't waste their time. After left I call the woman and said their attitude made me miserable and she said if you don't like, just change the insurance company. I even felt discrimination since I was not American.

    Today I received their bill which shows that I need pay $36.22 more.

    0 Votes
  • Sh
    Shawn050780 Jan 10, 2012

    This is very easily remedied. State Farm underwriting requires proof that you drive your vehicle 5000 miles per year. Show the State Farm Agent your current mileage and provide them with your last two oil change receipts. That should do it.

    0 Votes

insurance canceled by employee

I need for some one in your corporate office to call me asap [protected].There is no number just this complaint form so here is my complaint.

I have had state farm insurance for 16 years I never had a problem until I moved to Ft. Myers and changed over to Bradley Nash branch in .I have not had a ticket or an accident and I am the only driver of this vehicle.

We were selling my husbands truck so I called Ken at state farm in November/December and said to suspend and cancel insurance on the xterra and keep it only on the Altima.He CANCELED and SUSPENDED BOTH.I have auto withdrawel from my account as I do everything else so I assumed everything was o.k and did not realize until I called today inquiring about my renewal notice and I.D card that was never mailed that he said he requested auto payment to be stopped months ago and that I am not insured..my plate is up for renewal and I can tdo that til you re-instate insurace that WRONGFULLY CANCELED BUY YOUR EMPLOYEE!

HE SAID HE COULDNT RE INSTATE IT BECAUSE OF LACK OF PAYMENT.HE IS TO BLAME FOR LACK OF PAYMENT AND IF YOU LOOK AT MY HISTORY YOU WILL SEE I AM A LOW RISK.I HOPE YOU DONT THROW AWAY 16 YEARS OVER A FEW MONTHS AND AN EMPLOYEE THAT IS THE SOLE CAUSE OF THIS.

Please contact me as soon as possible I need insurance today or I cant go to work now that I know I wont be legal and always tought I was.
LIsa A Davidson

  • Wp
    Wpayton5599 Oct 29, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Hi Lisa,

    I work for a State Farm Agent in California, and I want to preface the next statement by stating that rules are different in each state.

    Unless you had an accident without insurance, State Farm should be able to reinstate the coverage.

    That employee should have required the cancellation in writing. It eliminates costly mistakes.

    Here is the number to State Farm's Corporate office:

    (309) 766-2311

    Hope this helps!

    0 Votes
  • Ka
    karen allen Apr 24, 2011
    This comment was posted by
    a verified customer
    Verified customer

    thank you so much

    0 Votes

renters insurance

I had State Farm renters insurance on my apartment when I was attending college in Colorado Springs I paid on...

crooked claims paying policy

I filed an automobile claim with State Farm as a vehicle insured by State Farm damaged my vehicle by rear ending it. State Farm claims rep are not only rude but they decided from day one that they were going to deny the claim based on uninsured motorist, even before they had conducted an investigation which goes to show that this must be standard State Farm policy. Here are the facts: the driver of the other vehicle, an unlicensed driver is driving the vehicle for the insured conducting a cleaning business and his job is to drive the cleaning crew around town and to this day the same individual is driving the same vehicle and doing the same thing where as the insured claims that the driver did not have permission to drive the car, hence the denial of the claim. Are State Farm reps and investigators really that stupid, why would the insured accept responsibility when they have State Farm on their side and they can get away with making a false statement. State Farm has a moral responsibility to investigate such statements thoroughly before accepting any statements made by the insured. How do I know that State Farm Claims Rep did not advise the insured to make the false statement so they could deny the claim. Apparently it is beneficial for State Farm to keep the premium dollars by accepting false statements. What happens when tomorrow the same individual driving a State Farm insured vehicle seriously hurts or kills someone will state farm still hide behind the uninsured motorist claim and deny the claim. Anyone doing business with State Farm should reconsider.

  • Wp
    Wpayton5599 Oct 29, 2010
    This comment was posted by
    a verified customer
    Verified customer

    That sucks that that happened to you, but it is not State Farm's fault. State Farm will deny all claims involving unlicensed drivers.

    Other insurance companies will deny claims if the vehicle is being driven by someone not on the policy.

    The fault of this situation lies with the vehicle owner.

    Check your insurance policy. You may have uninsured motorist coverage. Place the claim through that coverage and have your insurance company go after the guilty party.

    Even if you don't have collision coverage for your vehicle, the Uninsured Motororist will usually pay up to $3, 500 for your repair. CHECK YOUR POLICY!!!

    0 Votes
  • In
    ins101 Feb 02, 2011

    U should always read ur policy..uninsured nonpermissive users are normally not covered by any insurance co. You need to check your facts and your states policy for insurance..most are dictated by your state insurance dept...before you make accusatory statements that are not based on fact but emotions.

    0 Votes

crooked state farm claims paying policy

I am forced to file this complaint against your company due to the following:

I filed an automobile claim with State Farm as a vehicle insured by State Farm damaged my vehicle by rear ending it. State Farm claims rep are not only rude but they decided from day one that they were going to deny the claim based on uninsured motorist, even before they had conducted an investigation which goes to show that this must be standard State Farm policy. Here are the facts: the driver of the other vehicle, an unlicensed driver is driving the vehicle for the insured conducting a cleaning business and his job is to drive the cleaning crew around town and to this day the same individual is driving the same vehicle and doing the same thing where as the insured claims that the driver did not have permission to drive the car, hence the denial of the claim. Are State Farm reps and investigators really that stupid, why would the insured accept responsibility when they have State Farm on their side and they can get away with making a false statement. State Farm has a moral responsibility to investigate such statements thoroughly before accepting any statements made by the insured. How do I know that State Farm Claims Rep did not advise the insured to make the false statement so they could deny the claim. Apparently it is beneficial for State Farm to keep the premium dollars by accepting false statements. What happens when tomorrow the same individual driving a State Farm insured vehicle seriously hurts or kills someone will state farm still hide behind the uninsured motorist claim and deny the claim. Anyone doing business with State Farm should reconsider.

  • Wp
    Wpayton5599 Mar 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Your problem is a perplexing one, but one I have seen before. It is indeed true that State Farm will deny a claim if the driver does not have permission from the owner. Here is the kicker...if the owner does not give permission, the driver will most likely be prosecuted for stealing the vehicle. This is not a situation where an owner can just deny the fact that he/she gave permission. You do have recourse! Your own insurance policy probably carries an Uninsured Deductible Waiver. Call your agent to find out. You may get that claim covered and your company will go after the driver as well! Hopefully you have the coverage.

    0 Votes
  • Ch
    Chrystal026 Jun 12, 2013

    Why does State Farm, pay off Attorneys, to deny the Injured Drivers???I caught my Attorney having Lunch Downtown, with my Attorney!Never do a Electronic Deposition, cause they can change your words around, with your Signature!!!

    0 Votes

kevin valentine

I recently had severe road damage to front of travel trailer that caused pin box area to break and do damage to trailer structural. shop took apart and found additional damage caused by very rough roads. SF
is repairing first claim but when shop turned in supplement for newly found damage, they declined supplement. This KEVIN VALENTINE out
of Little Rock Ar. became overnite trailer frame expert and says it is trailer manufacture defect. Been customer for over 20 years and this how i get pulled thru drain. Heard of this happing before. Stay away from SF especialy claim rep KEVIN VALENTINE, HE WILL SCREW YOU.

negligence

State Farm didn't attempt to protect itself or me, a longtime customer. It issued me a binder for...

none payment for broken plumbing problems

I veronica sneed from conroe texas will like to file another complaint with state farm for not giving enough money to start and finish the work ike and a plumbing leaks cause to my home back in october 2008. My home to this day is not fixed. Please read over this and get back with me soon.


Sincerley.
Ms. Sneed

inadequate coverage

I have been w / state farm since 1997 and have insured 5 cars and just 2 yrs ago my modular home. Fearing the unknown, i kept full coverage on my vehicles after paying off note. I had one accident (Damage to my property only) and an accident involving a deer. I was stranded over 200 miles from home recently and to my horror find out that what i had been paying for all theses yrs was not worth a penny.

My towing coverage / roadside assistance would not get my car back home. It only covered towing to the nearest repair shop - remember i am 200 miles from home at the mercy of strangers - - wonderful strangers they were - - more helpful than state farm was. The damage to my car was internal - - engine. It take me 6 days on my own to get my car back to georgia. Those helpful strangers assisted me in getting a rental car - - not state farm. Later was told, my insurance would not pay for the rental - - which is part of my coverage, also. My insurance would cover the rental car.

The towing cost over 200 miles from fla back to ga was $500. 00 - - state farm only would pay / paid a $100. 00 and i am hoping it reimburses me back for the first towing to the repair shop of $ 60. 00. Warning to others state farmers - - question your agent on what if this happen what will my insurance coverage. I trusted them. I thought i had what i needed in case of any emergency. My neighbor told me i had the best insurance it was - state farm - - yeah, until you need them. I laughed at their recent commercial about the 40 million people they insure - - if those 40 million only knew.

I called the 1800 # the day i saw the commercial and the csrep did not seem very surprised when i told him of my ordeal. There was no offer of help! He said state farm should pay the towing. I wonder if my home catches on fire what they will tell me - - my fire coverage doesn't cover a fire! State farm is a joke when one needs them. As long as the premiums are paid the insurer is okay. I never received a call from my loyal agent offering any additional assistance in the matter. Oh yeah. Just the renewal bill by mail from the main

  • Re
    realestate1995 Jun 29, 2010

    I went to an interview at a very nice well known State Farm Insurance Agent and did great at the interview. The agent then had to give me a personality and employment exam which did have some math as well. It was maybe about 100 questions that took an hour with multiple choice answers. I left out feeling that I did pretty well. I had to wait to get the results so the agent called me the next day and told me I failed. I was qualified for the job, had the licensing, have my own real estate company with 16 years sales experience. I also have had other jobs such as in the banking, secretarial and other customer service type jobs. I failed the customer service part and I am totally blown away. Most of my real estate transactions are representing both parties buyer and seller and negotiation is key in my job. I am polite and can difuse almost any situation and as far as personality goes, I can strike up a conversation with anybody. I got personality and I must do a good job for my clients because they keep on referring business to me. Now, I was reading over some of the complaints that people have about the customer service that State Farm has. Well now we know, they look for folks that are the opposite of giving good customer service and the folks they hire must not have personality either. You can ask anybody that knows me, I've got what it takes. So, state farm thanks for your test that proves that your looking for idiots with no personality and customer service experience. And your a good neighbor, no neighbor I want. You missed out on getting a good hardworker that loves people and serving them with their best interest in mind. I will get on with a better company. Thanks for wasting my time.

    0 Votes
  • Ta
    tatertots Jan 09, 2012

    Well, I was recently invited to take the SLCP assessment offered via State Farm in order to become an independent contractor. I found the assessment quite trivial. It was an assessment that asked more about who you know instead of what you know...so if you have 500 contacts you will answer the question associated with "How many contacts do you have" or "How many people in your neighborhood do you know by a first name?" There were questions asked that were the same, but worded differently for honesty and integrity purpose. Understandably, this test is not necessarily developed to find out if you can be a CEO of your independent agency. First and foremost, I feel that other insurance organizations do a better job at testing or using an assessment to determine sales and leadership effectiveness. I had applied to and was successful in penetrating through the assessments with other organizations ending up in an interview that resulted in job offers. Also, with respect to the SLCP assessment, there were questions asking me to assess my selling skills as either pushy or more passive. This type of question was very odd in that if I were to provide insurance selling services to any client, it will be the best policy offered based on their needs and pushing a client into a corner to buy is not on my list of ways to manipulate clients into buying(high pressure sales). This assessment can be passed for certain. My purpose for taking this a assessment was merely to see how State Farm assesses potential independent contractors during the hiring process. On another note: Why does State Farm call an agency and independent contractor especially when you are captive to selling just their products and services?

    0 Votes
  • Su
    sunyabra Nov 29, 2012

    I don't get my monthly bill from State Farm. Called local office several times, but still no monthly bill.

    0 Votes
  • Pa
    Paige T Jan 22, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with the statement above. I too interviewed for a State Farm position. I did quite well. I had owned my own company for 17 years, The company was quite successful, I sold it when a great offer came my way. I felt it was time to move on. I am very friendly, hardworking, and great at customer service. I took the assessment test and was told I failed. They lost out on what is becoming harder and harder to find these days. A loyal, honest, and hardworking individual who has extensive experience in customer service, marketing, and overall good business sense. Perhaps they need to take a harder look at that assessment test.

    0 Votes
  • To
    Toby Winters Mar 28, 2015

    I took the test 4 yrs ago and answered the way I thought they wanted me to BE. I passed but I wasn't ready to move into a position because of a move I was goping not to make in AZ., So, two yrs later I took it again, forgetting my early strategy and failed! Now 2 yrs passed, I'm settled and ready to take it and after reading several comments and sites it's reminded me to play the game. You can't be yourself on these tests. Like most interviews, it's sad you have to act like someone your not because your being judge on every response! This company has the highest insurance rates next to American Family. It's the opportunity to have your own agency that's attractive, not so much the product. Working for an insurance Broker would be far more exciting!

    0 Votes

bad faith

I had my home owners policy changed to an agent that we have been doing business with for over 25 years i...

todd courtney insurance

Do not buy Life Insurance from State Farm/Farmers Insurance. My sister and brother-in-law bought a life insurance policy from Todd Courtney Farmers Insurance in San Jose California. Approximately 1 year after they purchased the policy my brother in law at the age 41 died of a sudden heart attack. He had no medical history of any kind. When my sister called Todd Courtney and advised him of the unexpected death, they refused to pay the policy. They stated that my brother-in-law had went to the doctor approximately 10 years earlier and stated he had chest pains. The doctor wrote a letter and stated he was in perfect health. Do not trust State Farm/Farmers Insurance especially the office in San Jose, Calif TODD COURTNEY. They will take your premiums but then fail to pay if the worst happens. It is very sad that these companies can get away with things like this.

  • Wp
    Wpayton5599 Oct 29, 2010
    This comment was posted by
    a verified customer
    Verified customer

    If that is the situation, that is completely wrong. Take that to the insurance commissioner right away!

    Don't just let that go. If they didn't want to issue to the policy, they shouldn't have.

    One note: State Farm and Farmers are two different companies. State Farm is the highest rated life insurance company in California by the Department of Insurance.

    0 Votes
  • Ca
    Carl Crentsky Nov 26, 2010

    State Farm is the highest rated financially, they are rated poorly by American Institute of Justice who rates them in the top 10 worst insurance companies in America

    I opted against State Farm after Eric Smith aka YourLifeSolution.com told me they were massively overrated, I currently have an ING policy with him and was very happy with his service. YourLifeSolution.com provides insant ratings on their site.

    0 Votes
  • Wp
    Wpayton5599 Mar 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Carl, State Farm has unbelievably high marks not only from the ratings bureaus, but also from the Department of Insurance of California for their Life Insurance company.

    0 Votes
  • Jb
    JBond Jun 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The Famers Insurance is the worst. All my neighbors, surrounding my house or closed to my house, got new roofs for their houses paid by their insurances because the hails damages. But I don't get the new roof since I am with the Farmers Insurance. There were three roofing companies inspected my house, every one of them said my roof is damaged by hails and I need a new roof. The Famers Insurance rejected them all. All my neighbors who get new roofs are not with the Farmer insurance. How my neighbors’ house damaged by hails and storms but mine was not. Our houses were built at the same time by same builder.

    0 Votes
  • Wp
    Wpayton5599 Jun 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Hey JBond...Were the roof's the same age and same material? I know that you needed a new roof, but how old was the roof, and did Farmers pay for the damage that was caused? If your roof was 10-15 years old, I can see why Farmers would only pay to repair the damaged portion, but if your roof was 2-3 years old, you may have a legitimate complaint. More detail needs to be shared here. Thanks!

    0 Votes
  • Jb
    JBond Jun 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    My roof is 12 years old and so are my neighbors. Two roofing companies which replaced my neighbors' roofs this spring said that my roof is worse than the ones they just replaced. My subdivision was built by same builder at same time. I am sure these houses were constructed with same materials. Farmers estimated that it will only cost a few hundred dollars to fix it. This cost is lower than my deductible.

    Another thing that I need to mentioned here is, after Farmer first inspection, I kept appeal for second inspection, one and half month later, Farmer sent second inspector to my house, he also rejected for a new roof, his estimation of repairing my roof were 326 dollars less than the first inspector’s estimation. There were a big thunder storm happened between the first inspection and the second inspection. First time there were three shingles missing (my roofing companies asked for hail damages), second time, there were 11 shingles missing and some were loose. How could the second inspector’s estimation be $326 less?

    0 Votes
  • Wp
    Wpayton5599 Jun 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    That is a valid point...Find out if Farmers has a preferred roofer program. They may have a certified roofer in your area that can assess the damage and may know more than the adjuster as far as the costs go. As far as your roof goes though, I am not surprised that they won't replace the roof because of the age of it. I know that some of your neighbors received a new roof, but their circumstances may have been different. A home may need a new roof every 5 to 10 years depending on the material and quality of the roof. If you are not satisfied with the response, the company must offer you a chance to send an appeal. If you are still not satisfied, you can proceed in small claims court. Small claims court will cost you $50-$100 but proceed cautiously. Maybe talk to someone with legal experience to find out how good your case is. Good luck!

    0 Votes

employee of state farm, skye owens, in reference to donald ray owens iii

Curious to know how State Farm can hire trustworthy employees to represent its company, when their spouse ha...

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