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1st for Women Insurance Customer Service Phone, Email, Contacts

1st for Women Insurance
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www.firstforwomen.co.za

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1.7 70 Reviews

1st for Women Insurance Complaints Summary

13 Resolved
56 Unresolved
Our verdict: With 1st for Women Insurance's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1st for Women Insurance reviews & complaints 70

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Newest 1st for Women Insurance reviews & complaints

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1:46 am EST
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1st for Women Insurance First for women insurance company (m1998004804) buying leads?

Received a personal phone call from an agent for and on behalf FIRST FOR WOMEN INSURANCE COMPANY (M1998004804), and she immediately went to first name basis! I am sorry, you buy my information, you disregard the POPIA act and then you go on a first name basis?

Basic common telephone etiquette: When you make a personal call, you are on a first name basis with the person you are calling and when you make a business call i.e. selling any product etc. you address the person on their surname and you introduce yourself, ask if it is a convenient time (seeing that it after 5pm) and then state the purpose of your call.

When you are asked multiple times where the caller got your information, you better not state that someone must have made a typing error. How on earth did someone make a typing error if the caller was on a first name basis?

Just because I am proud member of the #LGBTQIA+ community and identify as He/Him/His DOES NOT give you the right to harass me nor invade my privacy after hours nor show complete disregard to my Human Rights by implying being a member of the LGBTQIA+ community that I automatically identify as female.

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6:24 am EST
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1st for Women Insurance 48h since claim submission

On Monday I submitted a claim for my fridge which was struck by lightning on Saturday evening. It’s been over 48 hours now and I haven’t heard anything from the assigned consultant. Yesterday I called and I was assured that I’ll be contacted by 5pm however I’m still waiting.

All my monthly groceries, purchased on Saturday went off by now.

I’ve been paying all my premiums each month for years.

This is unacceptable.

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8:00 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

1st for Women Insurance - Poor insurance investigation and no contact

Possibly one of the worst insurance companies around when it comes to claims stage. This company that markets and advertises everywhere will try everything in it's power to refute a claim from honest and premium paying clients. From the start of my claim, they always made it clear that they would find some way of not paying me out.( that's what they...

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Is 1st for Women Insurance legit?

Our verdict: Complaints Board's thorough examination reveals 1st for Women Insurance as a legitimate entity with notable strengths. Despite a 18% resolution rate on customer complaints, which invites a closer look, 1st for Women Insurance stands out for its commitment to quality and security. Clients considering 1st for Women Insurance should delve into its customer service record to gauge compatibility with their expectations.

1st for Women Insurance earns 91% level of Trustworthiness

Perfect Trust Endorsement: 1st for Women Insurance achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for 1st for Women Insurance. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Firstforwomen.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows 1st for Women Insurance website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Firstforwomen.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While 1st for Women Insurance has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 69 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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10:55 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

1st for Women Insurance - Homeowners insurance

With the storms in Cape Town water started coming through 2 front walls The garage and the lojnge We started realising our new cupboards were going brown on the one side and thought it was the guy that installed the cupboards He came out and said the water is coming through the wall due to constand rain Logged claim at first for women 31 July No response...

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7:09 am EDT
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1st for Women Insurance Insurance

Very very poor service!

First for women is not first for us women, they're First for THEMSELVES! They take women for absolute fools !

I had a break in at my house, my car and home content is insured, well "supposedly " I've been with Ffw for YEARS. I did not have receipts as I bought it years ago. Because of this they paid out what I paid for it years ago, on top of that, the excess was over R2000 wich makes it even more impossible to replace ! I was told over a recorded phone call receipts doesn't matter, not everyone keeps receipts after a long period of time.

I'm very disappointed, I can't afford to replace what was stolen. Insurance companies are supposed to pay out replacement value of today, not prices I paid 3-5 years ago.

I've been with them for almost 10 years!

Desired outcome: I WANT THE REPLACEMENT VALUE OF TODAY, AUGUST 2023.

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3:12 am EDT
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1st for Women Insurance Rejection letter for claim

I received the rejection letter today in the morning the worse part the assossor haven't see the problem or damaged of the couch but he just decided to reject the claim. I was not expecting money I wanted the couch to be fixed because we can't used that one couch. I felt I have been discriminate by the assessor because I am black women and it's not the first time I get rejected. I'm very very disappointed and hurt I have been with first for women insurance since 2020 till today I get rejected letter... I mean how can you reject something that you haven't see by your own eye... I will look for other insurance and I will never recommend anyone to join first for women insurance... I'm deeply hurt

Desired outcome: I need help with rejection letter

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6:41 am EDT
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1st for Women Insurance Incorrect debit order date

I have a debit order that runs monthly on the 21st and was debited yesterday without my knowledge, only to find out today when I am filling petrol that there’s no money on my acc. This is happening now for the second time where I get debited 3days before my salary date and I clarified this previously and didn’t expect the same mistake. I have been on call now for over 40mins where I was advised that the money will be refunded In 10mins and now I am told so and so manager is not available on weekends. What a shame on me now at the petrol station, my day plans crushed. Never mind the airtime I am spending holding this call where no one is showing, I asked for team leader or manager and they still hunted for over an hour.

Desired outcome: I need an immediate refund of n order for me to pay my bills

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7:25 am EST

1st for Women Insurance Unattendant claim

I submitted a claim in november, nothing has been done. I keep on phoning first for woman and then I must hold on for someone to attend to me, then after an hour and half after holding I dro the call for my airtime has ran out. They fast to expect me to pay my installment but where is the service... Non existing! I'm a pensioner and where do they think I must get so much airtime to follow up on my complaint claim... This is the poorest service level guys be careful for first for woman... No assistance. And this for my 1st claim after 10 plus years of loyalty. Paying my installments monthly

Desired outcome: Assistance

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4:16 am EST
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1st for Women Insurance Unprofessionalism during claim investigation

My Partner was involved in an accident, someone did not stop at a traffic light and drove into her car (back). All required documents were submitted and First For Women sent unprofessional investigators who are going around my Partner's work place asking just anyone about her and telling people they are investigating about her; not even at least asking Management!.

Response emails are not as nice as when First For Women is telling you about their product and how they are there to assist when you need assistance.

It so disappointing to see how you deal with your client when in need of your assistance.

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5:32 am EST
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1st for Women Insurance Service

Good Day

I was in an accident on 03.11.2022.

The 3rd party will be paying for the claim.

I have been speaking to 4 different people about a NO CLAIM LETTER since 04.11.2022 but up until today they have been trying to send but i am not receiving it.

I have given different email adresses but nothing is coming through.

I so disappointed with FFW that i am now thinking of changing to a diff insurance company.

My car cannot be fixed unless i have that letter.

PLEASE HELP!

[protected]@wellnesswarehouse.com

[protected]

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11:54 am EDT

1st for Women Insurance Handling of claim

Submit claim on App on 24 October. 2 days later first contact via whatsapp with assessor. Assessor askes for all the same photos as already submitted on App. On App and on Whatsapp mentioned Panelbeater I want to use, but I also submit alternative Quotation that I have also obtained on App and to assessor. Assessor decides to ignore me and pics panelbeater of the quote. Takes 2 more days to change panel beater on documentation. Still not informing me. Assessor never provided claim number to me. Only got claim number from advisor on App when I had to ask for it. Advisor assesment half of claim I did provide as guideline and help. Still not received copy of assessor claim 2 days later and after repeatedly asking for it.

I have been a loayal customer for 10 + years and never had a claim. Extremly disappointed with handling, communication, bad service and app is useless if not used and utilesed by the employees!

Desired outcome: Service, resolve, improve,

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9:47 am EDT
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1st for Women Insurance Proof of tracking device

I have sent a proof of track but now I'm receiving massages that says I have not send the proof of tracking and I'm going to pay more please check your emails. I have send the proof of tracker on the 28 of August 2022.

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2:14 pm EDT
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1st for Women Insurance Unauthorized debit order

I was promised an immediate refund since the 22nd of June since money was deducted from account without my approval .I have called the office more than 5times ..they promised to refund me but nothing

Desired outcome: I want to cancel my policy since they can't keep their promise

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5:22 pm EDT

1st for Women Insurance Claim home content

Claim made 2months ago.

Still not finilised.

Emails send to get feedback but no respond send.

On the app show claim finilised.

Called in but could not be assisted.

Promised to call with in the same day , call never received.

[protected]

Desired outcome: To finilise claim

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4:40 am EDT

1st for Women Insurance Service

I have submitted a claim and before doing so I contacted First For Woman and was told that the driver that knocked into my car will be held responsible for damages and excess fees however I am now told that should they not be able to recover funds from driver I will be held responsible- this was not explained to me .

I have requested a manager call me back it’s been 2weeks now no call.

Desired outcome: For claim to be finalised properly

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3:33 am EDT

1st for Women Insurance Faults due to repairs

I had an insurance claim in October 2021, My car went to Renew it in Randburg for repairs to my rear. I started experiencing difficulties with my car as there was a battery drainage and would always have to jump start my car. Took my car in to the dealership for a diagnostic only to find out it was due to a boot lock switch and trunk lock being faulty as a result of the repairs.

I contacted FFW and an assessor for Straighthough contacted me and I shared the information with him including the invoices and quotes. I decided to fix my car myself and would obviously submit the invoices to the assessors to get reimbursed. I 've been following up with the assessors and I was told they've handed over the claim back to FFW and a consultant would be in touch. It has been 3 weeks, I haven't received any call, I have tried calling calling in multiple times and my calls get redirected and I'm just left with empty promises of a consultant calling me back.

Desired outcome: I would like to get reimbursed on the money I spent to get the switch repaired.

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4:57 am EDT

1st for Women Insurance VAP VAP [protected] and VAP952163476

On the 21st June I called customer center to cancel my VAP insurance that I had with you for many years which is deducting R200.55 per month. I didn't want it to deduct in June. As far as I know it was cancelled and I received a letter of cancellation. To my surprise on the 25th June 1st for women deducted on my bank twice for VAP [protected] R163.00 (do I did not sign up for) and VAP [protected] R200.55 (that I cancelled on the 21st June). Now this means you On the 21st June I called customer center to cancel my VAP insurance that I had with you for many years which is deducting R200.55 per month. I didn't want it to deduct in June. As far as I know it was cancelled and I received a letter of cancellation. To my surprise on the 25th June 1st for women deducted on my bank twice for VAP [protected] R163.00 (do I did not sign up for) and VAP [protected] R200.55 (that I cancelled on the 21st June). Now this means you deducted R418.55. On the 27th June when I called customer care to ask why this happened they say I signed up for VAP on the 01June (that I did not do) and cancelled 21 June. I can't cancelled something that I did not signed up for. The VAP policy I was cancelling was [protected] R200.55 so this means your Consultants made error somewhere somehow. I was then transferred to cancellations department to cancel the policy I am aware of, the policy I initially wanted to cancel on the 21st June. I therefore request refund for these.

Thanks

Miss B Mcetywa. On the 27th June when I called customer care to ask why this happened they say I signed up for VAP on the 01June (that I did not do) and cancelled 21 June. I can't cancelled something that I did not signed up for. The VAP policy I was cancelling was [protected] R200.55 so this means your Consultants made error somewhere somehow. I was then transferred to cancellations department to cancel the policy I am aware of, the policy I initially wanted to cancel on the 21st June. I therefore request refund for these.

Thanks

Miss B Mcetywa

Desired outcome: Refund of the money deducted from my bank account amounting toR418.55 .

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6:25 am EDT
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1st for Women Insurance None service - and poor on time delivery (case no:990113)

It is almost a month (19/05/2022) since I have put a claim on a burst geyser at my house that resulted in my ceiling being damaged. Geyser was replaced within 3days. I was told that the assessor will come to evaluate and a contractor is appointed. Someone from Eagle Automation (26/05/2022) and I was told that the following Monday they will come for repair. Nothing was done to date,

Desired outcome: I am still waiting for the contractor to come to fix my ceiling ASAP

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9:48 am EDT

1st for Women Insurance First for women car insurance

In February 2022 one of my cars (BMW) was involved in an accident where the front bumper, day and fog lights were damaged. A claim was logged and I was told to send the car to Technorstar for fixing of all the above damages. Unfortunately they did a subpar job with regards to fixing the car. Immediately after receiving the car back we noticed that the bumper is not aligned, day light is not working as well the left fog light. This was reported to the panel beaters in March 2022 and they promised to look into it until this day we have not had any feedback from them regardless of the fact that we have been calling them weekly to follow up. We have also tried calling first for women to try and log a complaint for the service provided but all we were told is that the issue has been noted.

Desired outcome: I’d appreciate a response from the insurance and a possible rectification of the mistakes in fixing in car.

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6:52 am EDT

1st for Women Insurance Car not fixed due to internal errors committed by I st for woman insurance and not even resolving this problem 7 weeks later

Hi im MP Makhubela

iD: [protected]

Claim: claim [protected]/4

I opened a claim 7 weeks ago

My car claim was approved on 22 March and Prima panel beaters contacted me

I also got sms.

1 st for woman did not even know where my car is for 3 days , i had to call tracker to locate it , how shocking …

To my shock i called them last week and they informed me my car never arrived coy 1 st for woman did not authorize the towing to their premises

I have been given run around by 1 st for woman blaming internal departments on why my car has been stored without it being fixed 5 WEEKS later. Shocking!

now i get an sms from my Netstar tracker that battery is being fiddled with

Who will pay for the stolen battery ?

U still haven’t authorized the towing of car by prima panel beaters from Assessment centre.

Prima even called Me today that it marks 4 weeks now since the repair was authorized the but the towing was NOT authorized

Im very hurt and disappointed

Can you call me please inform when my car will be towed tand the repairs start Finally after 6 weeks later !

This back snd forth with First for woman rubbish!

Im paying a lot of money for car rental outside 30 days and my car could have been fixed by now

Who must take responsibility of my current car rental bill that could be avoided

Thanks

Kate. [protected]@gmail.com

[protected]

Desired outcome: To get my car fixed And 1st for woman gives me additional car rental since it is they fault they failed to execute their internal process to tow my car to the repairer for 5 weeks..

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1st for Women Insurance contacts

Phone numbers

+27 861 003 328 +27 861 004 332 More phone numbers

Website

www.firstforwomen.co.za

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