From: Swart, Quinette Q Sent: 08 December 2015 02:42 PM To: '[protected]@telesure.co.za' Subject: FW: Your First for Women claim [protected] 2 Importance: High Dear Fistforwoman Claims team. You have not responded in email/writing or per telephone call with regards to my complaint to you on the 19th November 2015, nor have you refunded my approved claim and I am seriously effected as a result of that, nor have you added my replacement items to the specified items and issued me with a new policy document, this is appaling to say the least, I await your urgent reply. Regards Quinette From: Swart, Quinette Q Sent: 02 December 2015 11:40 AM To: 'Claims_Requests' Subject: FW: Your First for Women claim [protected] 2 Importance: High Dear Claims team, I’ve had no written or verbal feedback from you since the 19th November 2015. I’ve not been reimbursed for the items I have already replaced. I’ve had no confirmation that the new items I purchased have been updated to my policy. This is completely unacceptable I expect and urgent reply from your team. Regards Quinette Swart Tell: + [protected] Mobile: [protected] From: Swart, Quinette Q Sent: 19 November 2015 11:37 AM To: 'Claims_Requests' Subject: RE: Your First for Women claim [protected] 2 Importance: High Claims Department. I am contesting this claim and require you to go back to your voice recording upon my registration of my claim. I specifically asked your organisation if you offer a service like Outsurance where you liaise with suppliers to provide your clients with the best possible pricing for replacing items upon which I have been informed no. You told me to go ahead and purchase the items which I did so in effect I am now losing a serious amount of money and being penalised despite the fact that I have specified and insured my items at a market related replacement value. Why on earth did you not tell me that you will get the prices from New World, I would have done my purchases through them. Unless we urgently resolve this issue, I will take this matter SAIA South African. My mom have been dealing with Outsurance, they are completely phenomenal when it comes to claims. She had a busted geyser, they collected all damaged items, repair where they could and through their network of suppliers, replace the items at a much better price that we as individuals could negotiate. I will take my insurance cover to Outsurance should this query not be resolved. FirstforWoman must also jack up their game in the market space as your competitor, Outsurance offer a much better service to their clients. I paid Takelot.com the following: TABLET I have specified with you for replacement value the following and have accordingly paid insurance on it: Tablet-Asus Nexus 7 inch 32 GB 3 G R3, 499.90 Serial No [protected] + CB-Speck Nexus 7 inch Fitfolio-Coral Pnk IPad Cover R449.95 = replacement value + R3, 950. So you politely now exclude to the other items underlined below – this is completely unacceptable. Apple iPad Mini 7.9" WiFi 16GB - White & Silver R 3899.00 + Krusell Kiruna Leather Case for Apple iPad Mini 3 - Black R 664.00 you only cover R3129.00 for the tablet, omitted the Case and is completely out of line with my market replacement value I’ve insured the item for. This is unacceptable. CAMERA I have specified with you for replacement value the following and have accordingly paid insurance on it: Voyager Video Camera Bag R179.00 + Lexar SD Card Premium 200 – R199.00 Serial No [protected] + Sony Cybershot Camera R5499 Serial No [protected] = replacement value + R6, 776.00 - So you politely now exclude to the other items underlined below – this is completely unacceptable. Paid Takelot.Com - Nikon D3200 24MP Twin Lens Value Bundle R5899.00 + Lexar 32GB CL10 Micro SD R 413.00 you only cover R5946.00 for the camera and omitted the SD Card, this is completely unacceptable. CELLPHONE I have specified with you for replacement value the following and have accordingly paid insurance on it: Personal phone BlackBerry 9720, The IMEI: [protected], Pin: 2874c244, BT MAC: 48 9D 24 89 AA 4C replacement value + R2, 280.00. Please refer to my mail to your organisation on wrt to my specified items. I paid Takelot.com - Samsung J5 LTE 8GB - Black R 2889.00, my specified replacement value is R2, 280.00, your payment of R1812.00 for the cellphone, R 468.00 less is completely and utterly unacceptable and I refer to my purchase slips of items attached, I will only accept a minimum of R2, 280.00. Attach please find the proof off all the items replace, please update your my policy with the replacement serial numbers and market related replacement values and email me an updated policy document a.s.a.p. Regards Quinette Swart Tell: + [protected] Mobile: [protected] quinette.[protected]@standardbank.co.za From: Claims_Requests [mailto:[protected]@telesure.co.za] Sent: 13 November 2015 11:41 AM To: Swart, Quinette Q Subject: Your First for Women claim [protected] 2 Good day Mrs Swart, We tried contact you regarding your claim but you were not available. Please be advised that your claim has been approved. As you have advised us that the items have been replaced, we will be paying you out cash. We were quoted the following by new world: R3129.00 for the tablet R5946.00 for the camera R1812.00 for the cellphone We will be paying you out R9075.00 less excess of R850 and you will receive a total of R8225.00 for the camera and tablet. Then you will be paid out R1812.00 less excess of R1250 and you will receive a total of R562.60 for the cellphone. Your payment will be process. Please keep receipts as we may need them in future claims. The claimed items have been removed off cover, please contact our policy services department to add the items back on cover with the updated replacement amount. Should the items not be added onto the cover, you will not be covered. Regards, First for Women Insurance
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