State Farm
Reviews and Complaints

Its very unfortunate because of a couple bad seeds, this company’s efforts go down the tube. Its more that they have an amazing foundation, and most of the reps (probably about 80% are amazing). Most being thorough, empathetic, and genuinely want to offset any issues with resolutions, advice, and a positive attitude.

Its unfortunate that I ran into two people at this company that is probably the reason I am going to be leaving in 3 months when my plan expires.

1) todd with state farm home claims, who was the person who oversaw the claim in which my car was vandalized or robbed in front of my house. — I filed a claim for some items that were stolen from my car, after calling in to see if my policy has coverage for such a thing. I was asking customer service if I was covered for this event, and super excited to find out that I did indeed have coverage for stolen items from my car when in front of my apartment and inquired at this time on how to file a claim, the necessary steps, etc.

Subsequent, to following all their requirements and filing the claim I was told to wait a couple days and an adjuster would get in contact.

3 days later this adjuster called very rude, arrogant, and condescending and asked if I was on probation by two officers. He went on to belittle me and say first and foremost before we proceed with anything else I need to have both their contact information, and to speak with them regarding this claim. (I am on probation, because I was employed by someone who was breaking the law to no knowledge of my own and got tied into it indirectly). It was minimal and embarrassing, but I have done nothing wrong. He kept insinuating I was doing something wrong by filing this claim for which I am paying for coverage.

It got so bad I called my attorney who told me to tell him he has no right to talk to my probation officers, and it does not have input on the claim as I am not in violation of the law, and that I refuse to give him info or put him in touch with them. (He mentioned that I won’t get paid on it and obviously he is looking for reasons to not pay it out so it’s probably waste of my time).

On his next call, I told him its none of his business and he has no right to communicate with them or use it as a basis to disqualify my claim and to stop bothering about this. So I told him this and didnt proceed with the claim. I had 7000 roughly stolen from me that I paid for insurance for and didn’t proceed because of his dementing absurd actions and him insisting to contact people who have no bearing on the situation.

2) I had nothing bad to say about the company as far as coverage for the cars so I let it go, bit my tounge and carried on happily as a customer.

3) I recently underwent a divorce and closed all my joint accounts, so I had multiple payments that were sent to closed accounts and I had never recieved.

-it had been ongoing for a while as my x did all our finances and I had no knowledge until I sat down and went over all. I called in and brought it up to a rep because I had a glass window break that also went to the wrong account who accused me of lying, and once again acted like I was doing something wrong. He went on to send all my claims/account to siu for investigations.

Scott kalinke (unlicensed rep) who mentioned all reps are unlicensed where he works was above and beyond the most rude, cs rep/agent I encountered who laughed at me about the payments, requested I furnish bills from claims almost a year prior handled by their 3rd party rep and insinuated that he would need all my financials furnished to get a chip in my window fixed)

*he sent off the payment issue to the only person at the company who is by far the most amazing professional employee they have Rachel Chavez. She by far should be running the company. Her professional treatment for all the issues was above and beyond. She was super empathetic, listened to the issues, and went above and beyond to research them to get the solution that was due to me. I can’t say enough kind things about the way she treated the situation about payments for the claims going back 6 months to closed accounts.

She happily researched them, got responses, took actions to help me and state farm get these payments recalled back and get them reissued. She never once treated me rude, insinuated I was lying, did anything but state the true honest facts and how we can research the problems and then act upon them.

She is the only reason I am still with the company and haven’t given up on them. She is the best employee you guys have and should train each and everyone how to act accordingly. She got to the bottom and the truth was what I mentioned and the payments were reversed. Not once did she make me feel like im a criminal, belittle me, act condescending like Scott kalinke did. I recorded him laughing at me and hanging up on me. Told him how rude he is and he said he didnt care, also told him im recording the calls and he said you can’t and I have to hang up multiple times.

He got an estimate for my windoes less than half the cost for replacement and said it does not matter because hes not gonna pay it.

So I have a chipped window, and a theft unpaid, unresolved due to 2 reps who went out of bounds to deny me coverage and act accordingly.

It’s a shame because I have dealt with so many great people at your company, and these bad eggs, should not be allowed to act as such. Should there be a question it should be dealt with professionally and if there is an issue, they should follow it out before making assumptions.

(Rachel did this, and found out I was correct and needed resolutions for the payments which she fixed)

claim number: 75-24z8-85w

1) I want my theft claim reassigned to Rachel or another rep, and coverage to be issued based on my policy without treatment as I received. List of stolen items, report filed, and signed paper was already uploaded.

2021 bmw 430i — claim #75-j357-3s0

2) my window claims I want the correct cost and labor to be paid so I can get a new window and have it paid for by my policy as I should.

3) I want you guys to listen to scott kalinke's calls with me I record all my calls and if wanted can share with you. I want him to be trained on how to treat someone and not to make assumptions before he knows facts.

4) underwriting should have vetted me if my status of being on probation was an issue. It should not have been used to scare me from proceeding with something I pay for coverage and make me call an attorney to be able to tell him he is out of bounds, and its not needed or required. I was in full obiedience of all laws. If you want to deny coverages based on this it should be asked, or vetted prior to issueing.

5) rachel chavez, should be a trainer or someone at the company to teach all reps how to act accordingly. She is someone who sets the bar for how to treat customers, and work efficiently, follow up, and really is someone you should not let go off because she is an amazing employee and your company is lucky to have her.

These tactics to scare, discourage clients to follow through with a claim for something they are entitled to and pay for coverages for is unethical, fraudulent, and a total unproffessional and in essence a form of theft and betrayel from an insured in my opinion and should not be tolerated.

1) I want my theft claim reassigned to rachel or another rep, and coverage to be issued based on my policy without treatment as I recieved. List of stolen items, report filed, and signed paper was already uploaded.

2) my window claim I want the correct cost and labor to be paid so I can get a new window and have it paid for by my policy as I should.

3) I want you guys to listen to scott kalinke's calls with me I record all of my calls and if wanted can share with you. I want him to be trained on how to treat someone and not to make assumptions before he knows facts.

4) underwriting should have vetted me if my status of being on probation was an issue. It should not have been used to scare me from proceeding with something I pay for coverage and make me call an attorney to be able to tell him he is out of bounds, and its not needed or required. I was in full obiedience of all laws. If you want to deny coverages based on this it should be asked, or vetted prior to issuing.

5) Rachel Chavez, should be a trainer or someone at the company to teach all reps how to act accordingly. She is someone who sets the bar for how to treat customers, and work efficiently, follow up, and really is someone you should not let go off because she is an amazing employee, and your company is lucky to have her.

* fact according to lexis us database 2021 * (over 70% of the us population either has a family member, significant other, or self that has been through the criminal justice and corrections system. Almost 50% has helped or provided support with phone calls, commissary, or family needs while they were going through this).

* if word got out that anyone who has been under any supervision automatically gets bullied and claims denied, im sure it would turn off quite a large market for your company*

in addition, on claim number claim #75-20d8-05x

hugo - the appraiser who is now on suppliment 5 is challenged/ or above the guidelines. I am going to have to sell this car because its not fully being repaired as to bmw guidelines.

It was evaluated by bmw. They accessed all damages and made recommendations for the car to be back to 100%. After 5 suppliments there are multiple services that bmw recommends and was denied by sf, the rims took 3 suppliments and 4 weeks to get correct on the claim, no tires to go along with them, and bmw states 8 hours for the repair of one item that the adjuster insists on only giving 4 hours for repair (bmw manuel and guidelines state 7-8 hours. Also hugo insisted on me not being involved on conversations with bmw and him because he was telling them the repairs and what to do and not to make any adjustments etc aside from those.

Honestly im going to have to sell this car, because I want the repairs they recommended in the beginning not what Hugo strongarmed them into doing because of alienating the relationship between him and State farm and the dealership. Really not right..

In addition, on claim number claim #75-20d8-05x

Hugo - the appraiser who is now on supplement 5 is challenged/ or above the guidelines. I am going to have to sell this car because its not fully being repaired as to bmw guidelines.

It was evaluated by bmw. They accessed all damages and made recommendations for the car to be back to 100%. After 5 supplements there are multiple services that bmw recommends and was denied by sf, the rims took 3 supplements and 4 weeks to get correct on the claim, no tires to go along with them, and bmw states 8 hours for the repair of one item that the adjuster insists on only giving 4 hours for repair (BMW Manuel and guidelines state 7-8 hours. Also, Hugo insisted on me not being involved on conversations with bmw and him because he was telling them the repairs and what to do and not to make any adjustments etc aside from those.

Honestly im going to have to sell this car, because I want the repairs they recommended in the beginning not what Hugo strongarmed them into doing because of alienating the relationship between him and state farm and the dealership. Really not right...

*My uncle who is a producer for help me Howard, which helps consumers get resolutions with companies and broadcasts the process whom I reached out to said that I should first try a resolution with company stating my concerns. If not addressed, he would be happy to bring out on a show and have investigated. So that’s what I am doing. It was a conversation over a holiday meal with everyone praising SF, that made me join the company is the first place and he was shocked to hear the problems I am encountering as its unlike you based on his 10 years of experience in dealings.

I had a flood in my house on September 22,2021 from a defective fire sprinkler. I collected the money myself to replace the "dwelling:, but State Farm refused to pay for the loss of rent from my tenants, and about $30,000 of my personal property losses.

I have had to hire nd ttorney, and the games are going back and forth and now i m out about $3,000.00 in attorneys fees and am getting nowhere.

I have found State Farm Assessor, Kevin Dunn to be extremely dishonest and can't stand dealing with him or State Farm. They made me feel like i was going to have a heart attack many times.

This is the third time I have had a problem with State Farm. A few years ago, I had to take hem to court because they would not be on my side in a car accident issue.

Abut twenty years ago, I also had a problem with them, lying to me and refusing to cover my damages. At that time, I actually picketed their office until they paid me. And they paid me to get rid of me. Thank God!

We had a tornado come through our area on September 1st 2022.

I had shingles fall off the roof and cause a leak in the ceiling in the carport. When reporting the claim to State Farm we were told sue to the severity of the tornado in the area if we need to have any work done temporarily to take photos and keep all receipts until a representative can make it to the property. We had to have a temporary repair done to stop the leak.

State Farm is not claiming the shingles are “slippage” rather than wind damage and refuse to pay.

I have been with State Farm close to 30 years had 1 claim over that time span. We have both cats insured, 2 rental properties and our home along with another policy with them.

It is now March of 2022 and I am still fighting with them. I have sent pictures, I have sent my receipts, I have had roofers call them, I have sent estimates, I have sent emails, only to receive voicemails from people who are not my representative claiming the damage is a maintenance issue because they are considering the shingles to have slipped and this is not wind damage. The roof has 2 layers of shingles so it cannot be repaired rather it needs to be replaced. I also heard why they are doing is illegal.

Does anyone have any suggestions on how I can rectify this issue?

Thank you

we had our water heater leak and it caused much damage and our state farm policy refuses to pay any settlement.

I have been a State Farm customer since 1974. I like the insurance and trust State Farm. BUT I totally disagree with a recent move you made on the local level. Paul Tye, one of your agents in Texarkana, Texas, retired the end of November 2021. His office manager, Carla Bowman, had been with him for 32 years and we had become good friends. When Paul retired, Carla moved to Greg Cockerell's office. I moved my policy to Mr. Cockerell's office because I wanted to stay with Carla wherever she went because she is familiar with my policy and my family. Apparently I wasn't the only one to follow her. Lots more customers must have too. On February 25, the corporate office fired Carla because they decided she had influenced everyone to move to where she was. When she told them she didn't do that they said she should have discouraged anyone from leaving the agent that took over for Paul Tye and stay there. She did not influence me and I'm sure she didn't influence any of the others. Carla is a sweet, caring, lovely person and I trusted her to help me with any of my insurance problems or questions. I think State Farm did a sorry thing by firing her. She did NOTHING WRONG! If you believed she did something wrong, a reprimand would have been more appropriate. To my knowledge she has never had a problem before and has never had a black mark by her name. I am very upset with State Farm and I am seriously thinking of changing my insurance carrier. I'm sure there are a lot more customers that think the way I do. You lost a good and faithful employee when you let her go. SHAME ON YOU!

I am writing to express dissatisfaction with the claims department. On 3/4/2022 at approximately 6:30 am I was in an accident. My car was towed to Gate Citiy Towing. I completed a claims for online and spoke with a representative. I was told that the representative had everything he needed to process the claim and have the car towed to Caliber Collision.

One Tuesday 3/8/2022 I called Caliber Collision to get an estimate on the cost to fix the car and an estimated date of completion but was told that the car was not delivered to them. They had an approval from State Farms but not the car.

I called the Claims department again and was told that I have to set up a tow from State Farms and give a release to the towing company. The was not stated on 3/4/2020. I was under the impression that State Farms would arrange the towing from Gate City Towing to Caliber Collison. When I spoke to the claim department on 3/8/2022 at 8:30 am I was told that the car would be towed on 3/8/2022. However when I called at 3:30pm the car still had not been towed.

I called again on 3/9/2022 at 10:30 am only to be told that the car still had not been towed. This level of incompetence is unacceptable. I have been a State Farm subscriber for 28 year and I have never had a problem getting claims resolved. As a result of this incompetence I am having to extend my contract on the rental car. Each day the staff is lackadaisical in handling the claim it is costing me money.

I was involved in an accident with one of your customers on 2/25/22 in the city of Caldwell, Ks. There was a police report done on the accident in which your customer was at fault. The police case number is 22-59. Your customers policy number is [protected]. I am wondering why I have never been contacted about what needs to be done in order to repair my vehicle which is my only means of transportation. A copy of the police report can be obtained by request from the Caldwell Police Dept. I can be contacted by Email at [protected]@hotmail.com.

Sincerely

Robert D. Keown

My Daughter who is an adult and owner of a car in California was brad sideswiped by one of State Farms insured. He admitted fault at the scene to me and my daughter and a LEO. It appeared that this driver's policy had lapsed two days prior. It took four days to get them to admit that the insurance was in force and then they decided they could not talk to me. OK I understand California insurance law requires written permission for them to share. It is now five days out and now they are telling my daughter there is a liability question when their driver openly admitted fault. They don't elaborate the question of liability

I believe they are stalling so that I pay for her repairs and rental and then will deny the claim.

I write very upset as this is a serious matter. First I regret calling in my payments to State Farm, but I never thought that they would be influenced enough to bear false witness against me. First I decided to review my payments to STate Farm. I have been a customer since about 2014. I faithfully made my payments over the phone for years without incident. But suddenly, while reviewing past banking statements , I saw payments to State Farm were understated. I spoke with someone at STate Farms and she was very flippant. My bank indicated this is what they received. Again I attempted to enter my account online to pay, and it kept refusing my password, or freezing me so I couldn't review my payment history. Next, I contacted STate again, copying the agent of my request for payment history for the last 5 years. They stated they would get a hold of "the Accounting" Department and send two years. As stated I was concerned about past payments. They claimed "Accounting" didnt go back that far. Anyway, I waited for what they were sending me. It arrived a few days later via e-mail. It had the dates of the bill and dates of payment. But it did not mention HOW payment was made or from what bank account. Peaking my curiosity, I emailed them and asked, why didn't I see the source of payment for each payment, and also, there had been a problem with one of the representatives with a payment.what they sent was obviously from a computer account and not a draft of listed transactions. I recorded the

representativeher taking my payment and she kept saying, that's with four zeros right, not 3 but 4 ( and added the remaining numbers) I was paying via phone check that time. To be fair, I must mention that I had problems with two other sources indicating rejection of payment. I couldn't understand why, but I have proof when the time comes. One entity actually changed dates of payment and amount, the other "added" a rejection that was actually paid without incident. But I digress, I decided to try to enter online again and this time was successful. I reviewed my account and it only went back 18 months, any further options were "grayed" out.(meaning I could not access(curious it offered ) There was a column entited "details" which it meant how premium was paid. For instance I made a payment 1/28/22, details indicated "customer person check-9x9x(not true numbers) Or customer paid by Visa ending in 2x2x(not true numbers) but what struck me as odd is other payments under details said "Agent" and did not reference a bank card number or check number. These were the ones I was "forced" to call in when I couldn't go online. And I knew who specifically I spoke to on those times(noted) these were the payments that were "rejected" or "account not found".So it has become obvious, that certain person has been either instructed to fraudulently enter false transactions, or he was influenced to do so on his own. State Farm representative contributed to fraudulently submitting false information. But interestingly enough the payment amount was correct. So why was my bank account only showing a little less than HALF was I paid. This is for legal assistance to ascertain. But I am filing a complaint(true complaint) to Pennsylvania Insurance Bureau.

I have had State Farm for many many years and when my agent was Tom Richert if I had a problem he would call me back personally. This yahoo I’ve had for over 10 years just doesn’t bother. He has his minions return my calls. Your commercial about agents calling back is a big fat lie.

We have a winter home in Arizona. On July 18th, 2020, our Neice who checks our home every two weeks called and said our home had sustained major flood damage from a burst pipe. We immediately called State Farm ins. They sent out serve pro to remediate the flood damage. We were in Michigan and could not inspect what was going on. At first State farm denied the claim after being a customer for over 30 years. Three homes. Many cars, Motorhome, motorcycles ect.

State Farm Stated that our policy had expired for 4 days, they believed that the flood occurred during this time period. They were not covering. We were on our own to prove that it didn't happen in that 4-day period. Our bank had sent our check to Allstate. We had considered switching our Arizona home to Allstate due to state farms 1/2 percent of your home's value for deductible. We decided not to switch but Allstate sent a letter to our bank that had them send the payment to them. Took 3 months of investigation to prove it happened before the expiration date. We were able to get a daily water usage that showed the break happened two weeks prior.

State farm agreed to cover.

So, it's been 1 year 8 months and our house is still not completed. Serve pro busted a tile in our master bathroom that had just been remodeled in 2018. The flooring people and I searched for the tile for 4 months. They discontinued the tile. All the tile was matching on the floor and walls and shower. State farm replaced the tile on the floor but not the walls or shower and we now have mis matched tile that state farm says is good enough. I now have over

Twenty thousand and counting in attorney fees for an 8900. claim. state farm keeps dragging this out. The adjuster that I worked with is Mark Rodriguz. He turns things down that should be taken care of. It is my understanding that he treats a lot of elder people this way. All the contractors that have worked on this house say the same thing, OMG you got Rodriguz, Good Luck.

He may save State farm Money in the short term, but I wonder how many customers leave State Farm.

I will be leaving State farm after 30 years as soon as things get finished. I don't know how many customers state farm can lose but I here from many friends and family that they are leaving also.

Robert Hunt

When I call State Farm I am told that only the claims specialist assigned to me can help. State Farm Jolie Sanford is assigned as my claims specialist. I have left multiple calls and she has not made any further attempts except one call to me a month ago.

I have talked to multiple State Farm specialist and I am told that only the specialist assigned to me can help. I let them know that this specialist works Mon-Wed and does not return my calls. State Farm then tells me no one else can help. I ask to speak to a higher up and I am told that only the specialist assigned to me can help.

It has been over a year since the fire occurred in December, 2020. I submitted my claim once and it was denied. Im having friends help me resubmit a new claim. I have head injuries and brain damage so I need help with the paperwork. Do I have a deadline and how do I know if Im doing the claim correctly besides reading the instructions. I feel like my claims adjuster does not want to deal with me.

State Farm Insurance handled my personal injury claim in an unfair manner, they denied it without doing a proper investigation, I am the third party claimant.

On March 10, 2021, I sustained a deep laceration to right arm it was caused by a sharp piece of glass that was sticking out of a fire extinguisher glass cabinet. The fire extinguisher is located outside the front door of tenants apartment. I backed into the glass while opening the screen gate door to get inside the apartment, the screen gate is made out of medal. I was not aware of and did not notice the glass case was broken or how long its been broken.

I went to the ER for medical treatment I was experiencing heavy bleeding and pain the muscle and fat was being exposed and laceration required stitches.

The incident was reported and work order was made regarding the broken glass and manager was notified that someone had been injured and required medical emergency. The next day some one came and removed the sharp pieces of glass from the cabinet but failed to clean up the area on the ground were the glass fell onto. A new worker order was submitted to have the glass on the ground cleaned up but nobody showed up to remove it.

The property manager was aware that the glass from the fire extinguisher had been broken several times in the past. In knowing that, it should have been repaired or replaced with a plastic cabinet to prevent it from breaking and causing unforeseen injuries. The fire extinguisher glass cabinet has since been replaced with a plastic one, it took for this incident to occur for the change to be take place there negligent in knowing broken glass of any sort is a hazard and can cause serious injury.

State Farm denied my claim due to false information given to them by the insured the property manager. Lied and said an inspection was done on premises and fire extinguisher cabinet did not appear to be broken at that time. How is that possible, the tenants who live in the units up stair and down stair around the common area where the fire extinguisher is located and I did not notice the glass was broke how would the maintenance notice it unless he was strictly there to inspect it. And the bird nest on top of the porch light fixture out side the apartment upstairs, why wasn't that removed at the time of inspection. Bird nest on top of light fixture is a fire hazard.

State Farm chose to handle my claim in an unfair manner, did not do a proper investigation they are guilty of allowing there insured to get away with not having to compensate and pay for the injuries there negligence has created.

Is it fair that I am stuck with medical bills of over $12000, loss wages, on top of all the pain and suffering I am left with a permanent scar a reminder of what happened that day.

I have faith the justice system will see that I was not at fault and hold State Farm Insurance, the property owner and manager responsible for there negligence.

Filed my claim in June 2021 and still haven't received payment. It was supposed to be sent out a while ago and I called several times last week and had at least 3 agents say they sent it. 1 sent a check that I did not request and canceled it after I insisted thet use deposit into the account I provided months ago. I was promised that someone would follow up last Monday and nothing. I called 3 more times and nothing. Their system and people don't seem capable.

Remove it stop making light of animal abandonement, how dare you
horrible company
especially considering the pandemic and people have adopted more animals
abandoning responsilbility for anything is a crime and you are depicting just that, shameful!

My payment was sent to the payment center, December 27, 2021. Payment due date was December 24, 2021, the payment was signed for at the payment center December 29, 2021.
I got a letter in the mail on January 18, 20222 about a late payment on my car. The letter was post date January 3, 2022. When the company had my car payment since the December 29, 2022. I called the 800 number and was told my payment only was posted on January 3, 2022. The last day of the ten days grace period. I know this was the holiday season, that wasn't a reason for my payment to held over 3 day. Then I get the notice that my payment is late. With over $100 of late charges, when the payment was their only 5 days after normal due date.
I've bought 6 vehicles with State Farm Bank, if this, I'm trying to find another company to take over my car payments. I have 7 vehicles and my home covered with State Farm Insurance. I plan to remove my home and all of my vehicles to another company.

Thank you

Insured: Juli A Conway Living Trust
Fund # 872
Acct # [protected]

I have been trying for over a year to get online access to this account. I spent another 3 hours today with no resolution. I want transferred around and around and ended up being transferred back to the beginning.

I have several policies with SF with my husband and I as the named insured and our trust as ADDITIONAL INSURED. The mutual fund has my trust as the named insured (It must remain this way). So for this reason the fund does not group with my other policies. Therefore I am unable to view my account on line.

In the past I tried to set up a separate account and login for just the mutual fund...It told me that I could not do it as I already have an account associated with my email address. I was trying to reach an IT person who could help me set up the account. Since my husband is also an executor on the trust could we possible use his email address to set up the online account?

I just want someone to take ownership and put forth a little effort to get this resolved. One person told me that I should just called the fund when I want to know the value...That is not an answer.

Please have someone call me at [protected]

Last year my copper plumbing failed under the slab. A known issue for the area. I had a certified expert come and look to verify and the confirmed my fears. So choices where to dig up my foundation every 4-6 months and slowly replace the copper 6-8 feet at a time at a starting cost of $2300 per visit plus 1 week in a hotel and repairs to my kitchen and floors or a one time cost of 3800 for a PEX replacement. As i need the house i bought to live in i opted for the fix that didn't see me posting $1500 @ 5 times before the line exited concrete plus 5 weeks collectively in a hotel and other costs. State Farm who I have been with since I was 16 (Im over 40) told me to all but piss off and have fun suing them. The only thing they would cover was ripping my home apart repeatedly at my cost.

Charlie Mcqueeney is by far the worst insurer in the greater Charleston Area. I suggest avoiding them like they plague they are.

Apparently Janice doesn't work for me need John Green to call me back. State Farm stopped payment on a check I had already deposited authorized by whom? Notes I'm my file do not reflect what Janice told me before hanging up on me.