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Esurance reviews 371

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12:00 am EDT

Esurance A Cautionary Tale: Why Esurance May Not Be Your Best Choice

As someone deeply invested in the world of insurance, it pains me to see customers like you facing such challenges with Esurance. The reviews paint a clear picture of a company that falls short in crucial areas. From exorbitant pricing to poor customer service and questionable billing practices, it's evident that Esurance may not have your best interests at heart. Stories of delayed claims, unresponsive representatives, and unexpected charges highlight the pitfalls of choosing this provider. Your hard-earned money deserves better treatment than what many have experienced with Esurance. As you navigate the realm of insurance options, remember that transparency, reliability, and genuine care should be non-negotiable qualities in your insurance partner. Your peace of mind and financial security are paramount, so choose wisely when entrusting your coverage to a company. Your journey to finding the right insurance provider may have its challenges, but rest assured that there are reputable companies out there who prioritize your well-being above all else. Take the time to explore your options, seek recommendations, and don't settle for anything less than the exceptional service and support you deserve.

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6:59 am EST
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Esurance I have had these guys as my insurance carrier for about 3 years

I have had these guys as my insurance carrier for about 3 years. I got into an accident in Nov. of 2021 and it took them until now, April 2022, to settle my claim. Then come to find out that I am not getting any thing in return in order to get a new vehicle. I am going to be looking for a new car insurance pretty soon. I have had nothing but problems with this company and I will never use them again.

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H. Mcmahon
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I cancelled my Esurance homeowners policy in mid-October, effective November 30, 2022. I notified my mortgage company to not pay Esurance in mid-October, but they sent the check anyway.They admit I deserve a refund, but as of today, December 7, I have not received it.Esurance received policy payment for 12/01/2021 thru 11/30/2022 last November, 2021, so there was NO need to post, cash, or keep the premium check that Esurance posted 11/21/2022, for a CANCELLED/NON-RENEWED policyit no longer exists. And they refused to expedite the process.I have spoken to 3 Esurance representatives by phone, each with a different response/excuse. One rep says billing doesn't know that the policy is cancelled. They just receive payments. What?!?! I can't walk into ***, hand the sales clerk $100, and she receives it...no, she's going to ask me what is it for...Not just take the money.This procedure at Esurance is totally unacceptable and irresponsible. Theyre benefiting from money that they knew doesn't belong to them. My escrow now does not have enough to pay my winter taxes.

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RockBuff
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I had an accident 09/13 appointed an adjuster who no longer work with Esurance, had to call several times to find that out. Finally appointed another adjuster who first told me she wasnt my adjuster but shell help me, then telling me Ill have to contact the person who hit me insurance. Finally I take my car to get repaired and it was totaled. I received a call 11/23 informing me it was totaled. It is now 12/12 Ive been calling leaving messages for call backs and nothing. I am without a car and its very frustrating. Esurance have the worst communication Ive ever experienced.

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ReportsTagz
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If I could give them 0 stars, I would. I filed a claim December 20th 2022 & another December 22nd 2022 due to an 18 year old shooting up my cars. Esurance is going to the extent of opening an investigation on me because they think I did the damages myself & are trying to get me for insurance fraud just so they dont have to pay for the damages on my vehicle, isnt that why I pay insurance? For coverage? I have to say, once the investigation is over theyll look stupid finding out I am a victim of vandalism! Not to mention how rude & unprofessional their agents are. Been waiting weeks to get my car fixed. They tell me to find a shop, I did, then they go as far as having state police contact the shop & running them off & they no longer want to fix my car! Then when confronted about it, they lied saying they didnt contact anyone or say anything! This company is beyond ridiculous & Ill no longer be a customer.

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ProdigyMs
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Esurance auto insurance part of AllState Insurance The best when it comes to charge you for the insurance but the worst when it comes to handle a claim and paid for it.I filled a claim almost 2 months ago and up to today have not heard from anybody from the claim department on what they are going to do with the car even though i have made so many calls to the adjuster, a supervisor, another supervisor leaving message after message, i have not received a single call back or a message. I have been paying for a rental car out of my pocket because i called them to add that option to *** about 6 months ago and the person that I spoke to did not do it and so they told me that they could not do anything about it, so that means that i got to pay for their laziness and mistake.

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4:22 am EST
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Esurance This is the worst insurance company in the world!

This is the worst insurance company in the world! Never have I ever had to deal with a lack of communication from an insurance company that has assumed responsibility for the accident on behalf of their client. Esurance's client did a hit and run on my vehicle on 3/20/22. I have had to reach out to them every step of this process besides when they finally called me and deemed my car a total loss which was on 5/10/22. Mind you I'm still waiting for returned phone calls and emails from both the adjuster and his boss. It's now 5/23/22 and I still haven't received a settlement number. How can they want me to send in a hard copy of my title if we haven't come to any agreement on the total cost of my loss. I've been without my vehicle for 2 months and this process has left me nothing but even more frustrated since their client totaled my car.

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Latrite
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Worst insurance I've ever had! Got in an accident, filed a claim and they told me to have the police tow my car and the would send someone to evaluate my car and that I would here from them in a few days, they also told me they would take care of everything. Never heard from them and called multiple times a day and left messages and got no call back. The people who hit me didn't have insurance and when I finally got a hold of esurance they said they can't help me so I was stuck with a $2000 tow/storage fees because they mislead me and couldn't answer the f*** phone! I will never have esurance or All-State ever again!

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J. Kline
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Do NOT use this insurance company! I was involved in a car accident on 11/3/2022 I filed a claim no more than 10 minutes after the accident. It is now 12/6/2022. I have left multiple e-mails, voice mail messages and have spoken with a claims person who told me that she only handles property damage and that my case was no longer assigned to her, that it would be assigned to the loss adjustors. There has been absolutely no progress on my claim. The auto body shop and towing company are also not being contacted back. If Esurance can tell me my car is a total loss one week after the accident, why am I still without a vehicle, have not heard back from anyone in the loss department (who already deemed my car a total loss?) ? I would never recommend this company to my worst enemy!

  1. Pros
    1. User-friendly online platform
    2. Competitive insurance rates
    3. Efficient claims processing
    4. Customizable coverage options
    5. Robust mobile app features
  1. Cons
    1. Limited policy customization options
    2. Not available in all states
    3. Mixed customer service reviews
    4. Higher premiums than some competitors
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Esurance Had esurance several years

Had esurance several years. We inherited a paid off truck when dad died and added it to our policy. I called customer service to add the truck, was told go online and do it yourself, and I did. A couple days later I was driving the truck and the charger 12 V port started an electrical fire. My husband was able to put the fire out quickly.I called esurance and told the agent what happened. I thought I was filing a claim by telling them about it on the phone but I was told I still needed to go online and fill out a claim! Waste of time. So I went online and filed a claim.From then on me and my husband were treated rudely and as if we were guilty of wrongdoing! I was offended at what seemed like a game they played with us in what should have been an easy claim. I was asked, Why did I add the truck online? And then asked, Why did I file the claim online? Are you kidding me? Because when I called your company customer service told me to. And then supposedly, they checked the records and said they did not have records of me calling them. What? Are you calling me a liar for calling you? I called you and your customer service rep two times wasted my time. 2 times! All I can say is I got transferred I guess maybe thats why you dont see it in your records I dont know and I dont care what does it matter I am the customer and I am telling the truth.Then you know what they did? They asked for my husbands phone records! Like why? Then they asked for mine. Im sorry but that is a weird game of some sort I was very offended.Then the mechanic gave us a quote and with our deductible the cost to fix the vehicle wouldve cost them $300! So they were treating us like that for $300? When weve had them for years? And I have looked at it from every angle and I still cannot figure out what they thought we were doing wrong The vehicle was totally paid for worth a lot more in its original state I just cannot understand their logic. We dumped them and now I will always tell everyone to stay away do not choose them. It was just one of the most ridiculous things Ive ever went through. I will choose to pay more to a reputable company that respects their customers. I would say that esurance reps need some training in Customer service and what they call fraud prevention if they go around assuming that every customer is a criminal? Excuse me wow! Even the court of law says that we Americans are innocent until proven guilty. I still dont even understand what they wanted with the phone records and I just dont get it. So in a nutshell, we paid for our own vehicle repairs and we were happy to do so. The only bummer is now it looks like we have a claim on our record because we reported it to einsurance but then we chose to pay everything ourselves. I have paid 40 years car insurance and home insurance only had two claims ever and only for replacing a chipped windshield!

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L. Rood
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THIS IS THE WORSE INSURANCE THERE IS. IT'S CRAZY THAT EVERYTHING IN THE *** HAS CHANGED WITH COVID, BUT NOTHING WITH ESURANCE! ***, my claim adjuster and her supervisor ***, are thee most busiest people working at Esurance. *** been calling *** for the last three weeks and he is still in a meeting. *** has only returned my calls a total 5 times since my accident,September 9th. And when I talk to her she speaks to me as if shes never spoken to me. Currently Esurance is renting a car for me that has just been authorized last week, but I had the car since last month. *** rental called me last week and threatened to reposes and take other measures against me if I didnt contact them by end of the work day. So that meant that *** had never sent in a authorization form for the rental. So I called in and spoke with someone who posted on the employee group page so that *** could see it and return my call, it worked because I FINALLY got a call back. Shes been VERY LAZY with my case. My rental ends ***, im trying to get a extension due to the fact my car hasnt been seen by any mechanic and probably wont not till Dec or January and my mother appointments cant wait until then. *** explained this to her last week and she wasnt sympathetic nor did she try to get the rental extended. She knows that *** has FUKED UP everything for shes working from home due to Covid. Its useless to try to contact *** because I know his voicemail will come on and say hes in a meeting lol. Im so disappointed in Esurance. My story about Esurance is much more, but just note I will be canceling, I

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K. Menefee
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I had an accident, back in September 2022, filed a claim, here we are in November 2022, no phone call. I left numerous of messages, emails, made calls almost everyday. Not the supervisor ***, the adjuster ***, *** nor the regional manager *** had any decency to give a call back to acknowledge that, I've called and emailed to follow up. this is the worst insurance agency that anyone could get, and boy I regret it. Like, so many others, now I feel, like I'm being forced to get a lawyer to be able to handle my situation, to hopefully go after the person who hit me insurance company to get my vehicle fixed.

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Likera
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I switched insurance when it was time for renewal to get a cheaper insurance rate. And now 3 1/2 months later someone hit my car and flees scene I call to put a calm in and find out 2 of my cars only have liability and my 3 car only has parking insurance. I told them I wanted the same coverage I had from my last company and thats not what they gave me. I feel the sold me what they want to get the sale cause these agents gets paid off commission. Then the they me the person I spoke with when I brought my insurance no longer works there I will never refer anyone to this company

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Esurance My car was hit and I was told a insurnace adjuster would contact me by the end of the next day!

My car was hit and I was told a insurnace adjuster would contact me by the end of the next day! No one has contacted me. I've made several calls and no one can help me but the adjuster that does not return call, emails or answer her phone! They are happy to Automatically take my payment every month but will not help me! Also can't cancel them with out a penalty! This company is a complete joke!

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Rubberas
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Someone hit my truck 10/07/22 I have called repeatedly.. the claims *** has her phone set up to go straight to voicemail.. and so does her supervisor. the only help I get is from customer service.. it has now been almost 3 weeks my truck has sat in my driveway. Every time I call it is the same thing, theyre going to escalate it.. nothing is ever done and Im never contacted.. however these ppl still take my insurance payment on time every month & by the looks of these comments I shouldnt hold my breath on getting the repairs fixed in a timely manner. Ive never had a issue with Esurance until now.. I was told by multiple reps they have a lot of complaints ever since the merge. Please do not go with this insurance company if something happens you will be out of luck.

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L. Pettaway
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I was hit by an Esurance driver on Oct. 2nd 2022. Since CT is an at-fault state, I was advised by my insurance company that I had to reach out to them to get my medical bill paid. I didn't have any information regarding the claim, only the drivers policy # from the accident report. I contacted their 800 number, getting the claim number was easy but then transferred to the wrong agent handling the claim. Once I was able to get the correct name and contact information for the agent. I tried calling multiple times a day, leaving messages, and also emailing the agent. It has been almost a full week and no response back. I really don't want to get lawyers involved but I may not have a choice.

Esurance complaints 70

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1:22 pm EDT
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Esurance My car was parked on a city street parking meter in *************

My car was parked on a city street parking meter in ***. Another driver when trying to park his 4/4 SUV pressed gas instead of brake and backed onto the hood of my car. His insurance company was liable for the damage caused because the driver took full responsibility. His insurance *** and its *** who was the adjuster was very dishonest about the situation and tried to make the damage to my car no matter what not go over the $5000 policy limit. The insurance company was trying to just repair cosmetic damage and declined to replace broken headlights and just stretch the inspection approval but because my car is expensive and so are the parts and labor on a Porsche Panamera parts are all imported from ***. After all the lies and tricks of minimizing the damage estimated the adjuster finally says they can only cover $5,000 thats the policy limits Im sorry we couldnt tell you this earlier. This was some thing that by law is prohibiting to do by an insurance company. So I called my insurance company, Esurance they mishandled the claim and instead of making a full inspection to construct a complete estimate of repairs because all my service lights on the car and brake faults all lit up my dashboard after the accident. The adjuster *** never even included this on the estimate to get repaired. This accident happened in December 10 2022 my insurance has been waisting my time by saying we are waiting for an appraisal just brushed me off. So I took the car to *** dealership for a full inspection. My car was under manufacture warranty and I get all service done at the dealership so they have records of my car. Porsche dealership after full inspection of the vehicle put everything in their report. It basically says the vehicle was at the dealership for a oil change less then *** miles ago and was inspected by mechanic. Pictures of prior service also show the car in excellent condition. Porsche dealership after inspection found all damage like the radiator my car horn was just hanging because of the front end damage linked to the recent accident and they made it very clear the car is not safe to drive. So I had to tow the car to the dealership and back home. The esurance adjuster ignored the dealerships request to repair the damage and has since changed my adjuster and the appraiser so they say but never sent me an official letter never sent me anything regarding this accident instead they are ignoring my calls and emails. My car has not been repaired and esurance is telling me they are waiting for supplemental repair approval. Its almost 4 months no response from esurance instead they are just hanging up the phone when I call and just ignored all my requests for a written statement explaining why adjuster has been changed why my car hasnt been repaired and what is going on with supplemental repair bill that Porsche dealership has sent to them for approval. Please help me I dont know what to do this should be happening by my insurance company I pay them to insure that my car is properly insured and protect in situations like this.

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Narrativos
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Mar 22, 2024 2:19 pm EDT
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Car repairs still not approved and car been sitting at *** Dealer for over a month.Accident on 03/16/23 Car to shop 03/17/23 Filed claim 03/20/23 Today is 04/24/23 5+ weeks later.(Thursday 03/16/23) I was ran off road by driver who pulled out to pass causing me to swerve into ditch in order to avoid head-on collision. Pretty much maintained control of car, but hit huge rock or piece of concrete with front passenger tire. Blew out tire and bent rim along with other damage under car and some scratches. $2,250.(Friday 03/17/23) I got spare put on and took car to local *** dealership to get quote to turn into Esurance. (Monday 03/20/23) Filed claim via Esurance mobile app describing accident and what shop car was at, so Esurance could contact shop, get quote, and get ball rolling on repairing my car.(Tuesday 03/21/23) Received call from Esurance claim person to go over claim and get additional info. Told Esurance where to car was at and who to contact.So far so good, but things changed for the worse quickly.I would go to shop and ask about car. Shop would say waiting on Esurance. I would call Esurance and Esurance would say waiting on shop to send in estimate. I would go back to shop and shop said they sent in estimate. I would call Esurance and they would say they were missing pictures. I would tell shop and shop says sent pictures with estimate then resend again. This went on for 3 weeks, then I was in hospital for 5 days. Got out only to find out Esurance was still playing ping pong with claim/shop. I had shop resend everything and copy me on the e-mails, so I could see what was sent. Another week, no approval. Called Esurance and got Claims supervisor's name/number. Called, got voice mail saying send e-mail. Sent email. Esurance sup me and we contacted shop. Shop resent info again. Esurance sent in for approval on 04/23/23 and waiting. Called Esurance today nobody there. Ridiculous! Would just like to have car back and fixed.

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IcyScary
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Mar 21, 2024 4:04 pm EDT
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Submitted a claim for a stolen vehicle 01/2023. I was informed it was a 21 day process. On day 30 I received a call from an investigator with the insurance company accusing me of insurance fraud. I was told by the 03/2023 that he had completed his investigation. I then contacted my claim adjuster via phone and email several times with no response. 04/2023 my claim adjuster can no longer be reached with the number I was provided and I cannot reach anyone to speak with about my claim. I have been paying a car note for a vehicle that was stolen from me for over 60 days with no end in sight although I had insurance to protect me from situations such as this.

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Hunterso
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Mar 21, 2024 12:20 pm EDT
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Claim# *** Adjuster: *** Adjuster has been ignoring me for months now. Esurances driver was at fault. Accident happened back in September 23rd 2022, did not get my vehicle fixed until January 11 2023. My vehicle lost about 20k in value and esurance offered 6k for the diminished value, the adjuster said she will give *** the rest of the allowed money around 13k but now she is ignoring me. Doesnt answer calls or emails, any time I speak with a rep they send me to *** voicemail or a fake supervisor that never answers or calls back. Need the value lost on my vehicle due to their driver.

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11:47 am EDT
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Esurance on 3/15/23 I was involved in a hit and run accident

on 3/15/23 I was involved in a hit and run accident. Someone hit me and drove off. I Took my vehicle to the garage the next day. on 3/21/23 the garage quoted me a price for the damage and I filed a claim with Esurance the same day. *** from Esurance is the adjuster assigned to my claim. They sent a gentleman to the garage to assess the damage and by 3/30/23 Esurance issued a check. The garage received this check by 4/4/23 in which they contacted me to let me know the check had the incorrect garage name and they could not accept the check. I paid my $1000 deductible the same day, and contacted *** immediately to let her know of the discrepancy. Unfortunately I talked to a gentleman instead, and he said he would have the check cancelled and reissue a new one with the correct garage name. I waited a week to give the insurance company time to correct this. on 4/10/23, I contacted the garage to see what was going on. They still have not received anything. I contacted *** the same day, left several voicemails, and she would not return my phone calls. Finally on 4/12/23, after several attempts to call her again, she finally answered. She stated that she would contact the garage for me and get it all taken care of and squared away. The garage Finally decided to schedule repairs for 4/14/23 @ *** (they were trying to hold off until they received the check, but decided to go ahead that Friday in hopes of receiving the check). After the repairs were done on 4/14/23, the garage contacted me to let me know my car is all done, but they won't release it to me until they receive that check. That same day, I called *** several times in an attempt to get my vehicle back. I left several voicemails, and called dozens of a times. the following monday, 4/17/23, I left several voicemails again and continuously called in hopes to getting this resolved. No return calls, no answering of phone. I tried calling several times the following day, more voicemails, and still silence. I have been trying to call the customer service hotline where they gave me the number of *** supervisor, ***. I called *** several times, left several voicemails. No response. Meanwhile, the garage has been trying to contact the insurance company for me as well. on 4/19/23, after a dozen more calls and several voicemails, I was still met with Silence. at 3:12pm on 4/19/23, my insurance adjuster, ***, contacted the garage by Email, to let them know they are working on the papercheck and she will let them know when it has been issued. Not once, since 4/12/23, has *** contacted ME, the customer. They have left me completely in the dark about what is going on. I should have had my vehicle back on 4/4/23 when the first check was issued. This was Esurance's discrepancy, and it should have been handled in a very quick manner since it was there mistake. it is not 4/20/23, I still have been met by silence from Esurance. I have a 2 hour round trip drive to work everyday, and I am driving my significant other's TRUCK that has cost me hundreds of extra dollars in gas money. this issue should have been resolved immediately. The customer service I have received from Esurance is absolutely horrendous. They have left me completely in the dark and gave me a total run around. And they had the audacity to reach out to the garage, but not me, the customer. This is absolutely 100% UNACCEPTABLE.

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Kitli
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Mar 20, 2024 4:26 am EDT
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I filed a claim on Dec 9th for an accident involving my *** Edge. It is now April 22nd and I have not been able to get a response from *** in the total loss department, since February 23rd when she had finally answered my phone call after calling 6 times in a row out of pure frustration. Since then I have called and left numerous uncountable, voicemails, as well as six different emails with multiple replies to each of the six emails, asking for a phone call or a returned email about the check for my total loss claim.They let me know I would be getting $5200 for the loss of my 2007 *** edge. As soon as we had the conversation about this, I was required to return the rental car, without any time to look for a new car, or even acquire one. I understood that this is their policy, and though it was frustrating, I was decent and professional and got the rental returned on time that evening. After this point, I called four separate times to try and get them to take the *** Edge off of my insurance policy and stop charging me for full coverage insurance on it. This never happened. Last week I finally called the regular customer service line and talked with a very helpful gentleman And he was able to get my policy canceled altogether, as I refuse to work with a company that is ducking and dodging my phone calls and has left me completely devastated and without the money for my loss. I need a response. Just a response. Where is the $5200 for my vehicle that you towed away months ago? Thats what Ive been pleading with them to contact me back about and Ive gotten ZERO response from them. I am a mother and an employee and this has made it impossible for me to do daily life tasks, not to mention the toll it has taken on my emotional well-being because of the almost 5 MONTHS of never ending stress from a company I have paid for YEARS to insure my vehicles as well as ensure my well-being. Im devastated and lost as to what to do.

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Jugasoph
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Mar 19, 2024 8:26 pm EDT
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On March 28th 2023 I was in an single car accident and lost my car. The insurance company only reached out once on March 29th 2023. And I had heard nothing until April 10th 2023 when I had to reach out, they then told me my car had been totaled and my case was being transferred and it would take about a week until I hear anything back. I called on April 19 and nobody picked up. I was on the phone waiting for 30 minutes until the call ended on its own. I sent an email a few days ago and have not received any contact back, there has been zero contact since March 29th. I have been without a car for almost a month now and am seeking assistance

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Jewshain
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Mar 19, 2024 5:16 pm EDT
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Their driver destroyed my car on November 2. After about two months of going back and forth with who going to pay, National General agreed to pay 15k on my loan. It's now April 21 and my loan company have not received a single check from them. They refuse to pick up the phone. I've tried calling my representative and their supervisor for OVER A MONTH. No return calls, all my calls go to voicemail. I'm looking into my options to *** the company. Better hope their drivers don't hit you, because you're going to have to fight tooth and nail to see a *** from them.

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10:53 am EDT
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Basically been ghosted by Esurance following a totaled car. On 8/11/23 I filed a claim for hail damage with Esurance. A few days later I got a call from an adjuster telling me they were going to send an estimator to inspect the car for damages. Shortly after I received the call from the estimator to set up a time to view the vehicle. Due to the amount of...

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Our conclusion: Esurance's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

Esurance earns a trustworthiness rating of 65%

Generally safe, but check closely before sharing details.

We found clear and detailed contact information for Esurance. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Esurance has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Esurance.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

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  • We conducted a search on social media and found several negative reviews related to Esurance. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:32 pm EDT
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Esurance Esurance claims dept

My car was totaled after a near fatal car accident in 2022. Through Esurance, I was issued a rental car with Enterprise. The 1st adjuster went MIA even after several attempts from my attorney to contact Enterprise or her. There was a hail storm in June of 2022. I spoke with a Miss Holbrooke in Escalations dept, and she stated it would be handled and even extended the rental car. I am now receiving an email (a year later) because Esurance will not submit the necessary paperwork to Enterprise. Every few months, the adjuster is changed and Rosemarie King, esurance, has been contacted by phone and email and will not return the call.

Desired outcome: Submit the necessary paperwork so Enterprise isn't demanding the full payment (4011.00) from me.

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9:48 pm EDT
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Esurance Open claim

I filed a claim on 4/21 when my car was in an accident on 4/20. Esurance is my insurance company and I expected to hear from my adjuster within a week at least. It has been over a month since I filed my claim and my adjuster or anyone from Esurance has not called or gotten inContact with me via text, email or phone call. I have received information from third party insurance company Geico who has deemed my car a total loss and has given me a low-balled settlement amount meaning they aren't giving me an accurate valuation of my vehicle. I have called my adjuster left several voicemails as well as contacted his manager and the manager above him and still no response back. Other representatives have filed 3 to 4 escalations in that time period and still no response. I am also being charged for having insurance on my policy for my vehicle that is totaled because I didn't know if I needed to keep the policy current during an active claim or not. Failure to contact me has resulted in me now having to pay a month of insurance on my vehicle when it has sat totaled waiting on someone to contact me. I feel as though I shouldn't have to pay for insurance on a totaled vehicle when I didn't know if I needed to keep coverage or not due to no one contacting me back or explaining next steps to me. I do not want to pay for services that weren't used due to them failing to do their job. I also need someone to contact me about my claim because I need to proceed with finding out what to do about Geico giving me an unfair settlement and I contacted an appraiser but they can't help me unless it's a first party claim and that means my insurance company needs to call me so ii can move forward as well as I lost my job due to not being able to get to work because of this accident. I was given a rental through Geico for 8 days and they gave me a intermediate rental when I pay for luxury on my policy. As well as I pay for comprehensive and collision and complete full coverage. I need an adjuster or someone to contact me as soon as possible so I can move forward with this claim and get this settlement valuation corrected. I just want to be done with this claim and settlement be what my vehicle is actually worth so I can buy a new car. I pay for insurance to fight on my behalf for me in this type of situation and I find it very upsetting that nobody has contacted me in over a month. What do you pay for insurance for if not to cover you in an accident and fight for you when you are/are not at fault.

Desired outcome: Esurance to call me about my claim and remove charges for the time I didn't use services due to my car being totaled. fight for me to get a fair evaluation of my car and accurate valuation of what my car is worth

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9:31 am EDT

Esurance No response yo a claim files on February 27,2023

I've been calling and emailing as well as my insurance company. Esurance SUCKS! The sad part is , their not even my insurance company. They dont return calls, their staff is clueless as hell. They never have answers, they all say something different. ALL of Esurance staff members definitely all need to be RE-Trained. I've been driving my car for 3 months smashed in the back because they don't know what there doing.

Desired outcome: No outcome yet . But I will sue the [censored] out of them .

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10:17 am EDT
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Esurance Unpaid auto claim

I work in an auto body repair shop and am filing a complaint in behalf of us and our customer.

My customer was in a collision with an Esurance customer on 11-21-2022.

The other party was at fault for the collision and was arrested for driving without a valid drivers license.

The claim was approved on 12-20-2023.

As of today 03-24-2023 there has been no payment received either by the shop or by my customer for the body damage or for the mechanical work that the customer has had done to his suspension to get the vehicle drivable again.

In the initial contacts the adjustor for this claim was very quick to answer phone calls and emails but for the past month I have attempting to contact her and have not received a single response.

I was given the name and phone number of her supervisor and I have attempted to call her several times over the past week, her voicemail message clearly states that she will return phone calls by the end of the business hours on the same day and also provides an email address.

I have left her several voicemails with the claim number, politely explaining the reason for my call and a return phone number.

There has been no return phone call and when I attempted to contact via the email address provided, I received a return message stating the message was blocked and access denied.

Desired outcome: I would like an apology and both us and our customer want this claim to be paid as promised.

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Update by Kyle Coponen
May 22, 2023 3:23 pm EDT

Update, we received the check for the body work, but our customer is still waiting for a reimbursement check for the mechanical work done to get his truck drivable after the collision.

Still trying to contact Esurance through email and by phone. I have given up hope on the adjuster calling me back. I have tried her supervisor via phone and the email address provided in her voicemail message.

The email sends back an automated message saying access denied and I have heard nothing back from multiple voicemails. Our customer is owed this money and I am running out of ways to try to ensure that he is reimbursed. Every point of contact that I have attempted had reached a proverbial brick wall.

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10:56 am EST

Esurance Unresolved claim

This is an update on a complaint I submitted on 10/19/22 regarding claim [protected]. We are still trying to get a final settlement on this claim. We received a partial pay out but have been unsuccessful getting a response regarding the remaining amount of $2,183.28.

We have spent way too much of our time trying to get Esurance to do their job. This has been a very disappointing process and we have secured coverage from a new provider.

At this point we feel the only option left is to hire an attorney. All of this for $2,183.28

Desired outcome: We would like the remaining amount of our total loss settlement $2,183.28

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7:25 pm EST

Esurance Car insurance

In October 2022, I was involved in an accident in the Orlando, Fl area. My 2010 Toyota Highlander was easily repairable as it only needed a new front bumper, hood and radiator. Esurance decided to total the car. Since that time, it's been nearly impossible to talk to anyone. When you call, they don't pick up. If you leave a message, they don't return your call. I had to rent a car for 3 weeks, and eventually buy a new car. Here we are 4 months later and they still have not paid on the claim.

The minute they decided to total the car, a check should have been issued and mailed to me. I reached out to the Florida insurance commissioner's office and received word from them that Esurance claims, I only called them twice. I sent the commissioner a copy of my cellphone calls log to Assurance, which totaled more than 60 calls. So on top of having the worst customer service of any company I've dealt with, they are dishonest. I have subsequently dropped this company as they are completely untrustworthy, and would recommend anyone reading this to look elsewhere for car insurance.

Desired outcome: I want the money they owe me immediately and would like the State of Florida to fine them or shut them down.

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8:14 am EST
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Esurance Car insurance

My daughter Heather Kimble had insurance through you. She has not been driving for a year. She transferred her car over to us her parents as she had a stroke and can no longer drive. She is on disability. I checked her bank account and noticed she has been charged directly out of her account for a year of $50.74. She has not been driving for a year and has not had the car for a year, She needs to be refunded for the money that has been taken automatically out of her bank account for a year and the card stopped for amount taken out every month. I am her payee her mother Cindy Rheinish due to her diability. I would appreciate any help to resolve this matter. My telephone number is [protected]. Thank you for your time and assistance.

Desired outcome: To receive refund and stop automatic payments from coming out of my disabled daughters account.

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11:26 am EST

Esurance Rate increase

The only explanation we can think of is Esurance/Allstate can do it because they can. They do it to stay competitive to other Insurance Co. This is wrong! I have spoken to other Insurance companies and yes their rates are higher. We have been Loyal customers of this company since 2004. We are Retired Seniors 66 yrs old and 70 yrs old with No tickets or accidents, not to mention we do not exceed 50 miles a month between the two of us. I am going to expose them for what this is. I called c/s twice in the past yr and the only excuse they can come up with is COVID, a bad Flu. Really? This does not make sense... The other reason was due to increase in parts for other clients. So now we pay for other clients accidents... This will be exposed for what it is, a company raising rates to suit their wealth. We are devastated over the increase of over $150.00 in (18 moths) The past ONE YEAR time it's been $100.00. We earned our rates as loyal and good record driving and they took this away. We see that Florida Seniors should be compensated for minimum driving. No excuse for raising our rate in ONE YEAR OVER $100.00. Policy # PAFL001379651. Loyal customers for over 15 yrs... Someone better review our rates and do right by us because we will not stop pursuing this until we are treated like loyal customers. We do not deserve this. Everything has been recorded in the past year. Letter sent to the appropriate persons. 2021 $649.00. They have increased our policy in a yr and a half approximately $150.00 for Good driving record. Not happy this past year. I made a call last year and this year because of increase. For the past 2 yrs, we have had increases of $50 every 6 months.

Desired outcome: Decrease our policy by $100.00 where it was last year. Increase last year was accepted BUT this past year NOT accepted

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4:06 pm EST
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Esurance car insurance

Esurance lied to me and cheated me. My app shows continual trips, but as my policy renewed, they claimed I stopped driving five months earlier. This is not the truth. An agent looked at my app and saw all the trips were logged. Still, they removed my discount making my insurance above what I can afford to pay.

I told the agent on November 3, 2022, to cancel my policy, but he did not. Now, Esurance is billing me. I refuse to pay them based on their lies and deceit.

Desired outcome: I want them to drop the billing they say I owe them, so I can put them in my rearview mirror.

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6:12 pm EST
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Esurance To get my car repaired

My vehicle was hit by a person that had esurance back in September and as of yet my car is not repaired. The person that hit my car admitted guilt. We contacted esurance and have been given nothing but the run around. We have had to bring the car to several different shops for quotes and as of yet we cannot find one willing to do the work for what esurance is willing to pay for the repairs. The latest is that we have to drive over an hour from my home to a repair shop that is contracted with esurance. What! That is crazy! All I want is to have my car repaired the condition it was in before Esurance's insured hit my car! We have lost time from work, and have spent countless hours trying to get this taken care of. I have left 3 messages and 2 emails over the past 6 days with the supposed supervisor and still no response. This is the worse insurance company I have ever dealt with. I honestly don't know how they are getting away with what they are doing legally. I guess my next step will be to file a complaint with the Attorney Generals office.

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1:14 pm EST
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Esurance Claim [protected]

My truck was rearended while I was sitting still in traffic on 8/23/22. It is now 11/10/22 and I have still not been contacted by Esurance to get my truck fixed. I have left dozens of messages for both my adjuster and her boss, sent emails to both with no response. The body shop that I received the quote from has also left dozens of messages with no response. In October I canceled my insurance with them due to the lack of contact and my truck still sits in my driveway unfixed. Esurance is the worst company that I have ever had to deal with.

Desired outcome: I would like someone to contact me so I can get my truck fixed.

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10:59 am EDT
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Esurance Esurance auto insurance

I am an Esurance customer, my car was rearended on 10/25/22 and to date (11/2/22) no one has responded to my claim. My airbags deployed and my car is what I believe a total loss, however as my insurance company I am looking for guidance on next steps and they have not returned my phone calls, voice mails,, emails to claims rep EmmaMarie Greene or her supervisor Kristin Hammond. I have even gone as far as starting a "chat" with them this morning on Messenger and besides and auto reply I have heard nothing else. I just need help and think that this is a terrible way to treat your customers.

Desired outcome: A phone call with next steps.

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7:10 pm EDT
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Esurance No response after multiple calls and emails!

I have called Customer Service approximately 8 times over the last 3 months about a claim. Each time, they tell me the only thing they can do is forward the information to their "Rapid Response" team and wait for an adjuster to respond. I've asked to speak to a supervisor, and they say the supervisors won't take these calls because there's nothing they can do either. I've asked that they tell the adjuster that if they call me and I don't answer, PLEASE leave a voice message with a call back number. If I'm at work, I may not be able to take the call - but I will call them back. I've also emailed them several times... no response. Going to start daily emails...see if that gets any response. I can't wait on hold, retell my situation over and over again, just to be told there's nothing they can do. Urgh!

I asked the last Customer Service Rep, who said there was nothing they could do, to bring this issue up at their next staff meeting, so their managers were aware that adjusters were not responding - so maybe they could escalate it. You would think I was asking the world...what the heck?

This is so frustrating. They aren't my insurance company - one of the folks they insure hit us, and I can't get our car fixed because they suck! I'm not giving up,

going to keep emailing and calling until I get satisfaction. This is ridiculous...

Desired outcome: I would like an adjuster to contact me so we can get our car fixed!!

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12:21 pm EDT

Esurance Customer Service, Final Bill and Contradiction

Unfortunately, I was paying 622.00 a month for two cars with Esurance. However, the last insurance company I left I was not paying that much and had the exact same coverage. They make you keep the Driving Sense app to keep a discount that never happens because if you remove it, your bill increases even more. I had an accident and hurt my foot and was on crutches for 6 weeks and could not drive and I told them this shortly after it occurred. I was told to leave the Driver Sense app open even though I could not drive, therefore I did NOT receive a discount for a month and a half.

Esurance nickels and dimes you for everything, so I would not recommend it to anyone. For example, if you want tow truck service that is an extra 34.00 month. Esurance is like you are having a steak and if you happen to want potatoes and a spinach salad on the side, those items are not included with it but now you have to pay extra for them. I attempted multiple times to work out an extension with them for this month's payment and that is what the CSR said this morning when I called in and it's the truth.

I was very honest about when I could pay my bill, but they said they could only give me until the 18th. I told them it was not possible to pay before the date even arrived. When I called back in on the 18th, the best they could do was the 20th. Mind you when I signed up, I said I could pay at the end of the month. They said they already given me an extension for this month and there was nothing they do for me. Before we got to this point, I told them I could make two payments and they said they could not do it because they are online company. They will not take partial payments online nor will they accept them by email. Who does that? Especially, when we are still living through a pandemic.

Now they are saying that I still have to pay for the coverage they provided but how when you did not even cover me for the full month? According to you, I was cut off on the 18th, which means my bill should not be 622.00 or 692.00 that you have come up with at this point. You were the one that told me to ignore the email reminders because I had already called in and attempted to make arrangements. YOU CANNOT HAVE IT BOTH WAYS.

In addition, you raised the price from 622.00 to 692.00 as the final bill and there is no justification for, he extra 70.00 dollars that was tacked on. Even the CSR could not explain nor justify why I would owe you an extra 70.00 dollars this morning.

Then the CSR woman tells me this morning, had I cancelled I would not have a final bill, well NO ONE ever suggested or told me that in the multiple conversations that happened. I suggest you go back and listen to the phone calls since they are all recorded. So, how would I know? I told them I was looking for another company and all they could do is ask why? BUT NO ONE ever said just cancel. Again, you cannot have it both ways. If your CSRS are not telling customers the correct information, then how do they know what they need to do?

But here is the kicker, they want the money for the time they provided coverage on the exact same date I asked for the extension. If that is not a contradiction, then I do not know what it is? I asked for an extension until the 30th of October, and I was told no. Now you are telling me that I have pay the final bill by October 30th or be sent to collections?

Am I the only one seeing the problem? You would not extend my payment, but now you want me to pay in full by the 30th for the final bill?

You can wait until the end of the month for the time you claimed you covered me but when I asked for an extended period to pay my actual insurance bill, I could not be given the exact same date? Both dates are exactly the same which is the 30th of October.

Then the CSR this morning had the audacity to tell me if it is not paid then they are sending me to collections? She claimed she understood my frustration which is not true because you are not being billed for services that were not rendered and when you attempted to work out arrangements you were constantly told no. As I said to her this morning, a collections agency does not scare me, but it is the implied threat, and that is certainly more harmful than the actual act. You have no right to threaten customers with being sent to a collection agency when you are unethical and unrelenting in your practices.

I do not owe you anything and the fact that I tried to work out an arrangement before this time, means nothing to you because you are unscrupulous.

Desired outcome: I want the final bill removed from my account.

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2:52 pm EDT

Esurance Unresponsiveness to auto claim submitted 9/19/22

Claim 22065331was submitted on September 19, 2022. The accident involved my husband who was driving our 2004 Nissan Titan and towing our 2003/2004 Jayco Kiwi 23B travel trailer.

The accident was not the fault of my husband. We provided the Washington State Patrol Accident report and photos of both our vehicles and the vehicle that caused the accident on September 24 or 25 via email to Tayler Albert.

We have also forwarded photos of the tow yard documents showing the per day charges and the notice of auction.

During this time, our claim representative, Ms. Albert has reached out to us once. My husband has had to initiate every other communication. He has spent numerous hours on the phone trying to circumvent the phone process and actually speak to someone rather than have his phone number recognized as associated with our claim and routed directly to Ms. Albert’s direct number. Each time this has happened he gets a voicemail where he leaves a message, and no one responds to him.

We are now 30 days into our claim and were just told on October 14th that our trailer was not covered by our insurance. We have accrued over $4,000 in storage and tow fees because no one let us know this. We were told that because someone else caused the accident it wasn’t covered, and we should have seen this clause in our policy. I have searched for a copy of our entire policy, online, and have been unsuccessful pulling up anything but our declaration page. This is our personal property, and we have underinsured motorist personal property liability insurance. Shouldn’t the trailer be covered under this if it isn’t covered under the truck policy. We know the other driver was uninsured because we received something from the State of Washington stating as much. We have paid the tow yard and removed the trailer at this time.

We have done everything asked of us. We have initiated all communication and spent numerous hours of our time trying to be in contact with our claim representative. We have incurred a huge tow yard bill because no one had the decency to let us know, up front, that our trailer would not be covered. We are not insurance people and feel that Esurance’s lack of communication regarding our trailer has been deceptive and borders on criminal. We have inquired about arbitration and plan to utilize that process. We will also be contacting the Washington State Insurance Commissioner and the Washington State Attorney General to file a complaint and see what options are available to us.

We still have no communication about our truck. We know that it has been moved to a different facility. We got that information from the tow yard. We are beyond frustrated. We have rental car coverage but fear that it may run out because of the length of time this process is taking.

We have been a client for over 10 years and have had other claims that have been processed and completed to our satisfaction. This experience has us concerned about the reliability of Esurance and we will be changing companies when/if this claim is completed.

Desired outcome: We would like information on our claim with an expected completion date. We would like further explanation on why our trailer was not covered and would like to enter arbitration on the trailer.

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Linda Taira
Altadena, US
Nov 04, 2022 2:04 pm EDT

HORRIBLE COMPANY! DO NOT BELIEVE HIGH REVIEWS!

My parents' car was totalled by Ian in early October. A month later, they're still waiting for their check and it is virtually impossible to get return phone calls.

They've been so stressed over losing their car and then having to deal with this horrible level of service. What a nightmare!

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4:25 pm EDT

Esurance Getting car fixed.

I summited a claim in May 2022 on my car #[protected].. I have left multiple voice mails as well as e-mails to Alliya Jones she has not messaged me after numerous attempts. I then was put in touch with Ashley Lee with the same outcome. NOTHING then Janelle Green still NO HELP then a Jeffrey Hanse. I am tired of the run around. It's been since May It's almost winter I need my car fixed NOW. I had my auto body shop message as well and summited pictures. Isn't it funny how you can ignore a claim since May I DON"T think so.! I would appreciate some assistance with this or I may have to make legal attempts . Sincerely, Janet Guertin [protected]. [protected]@scmh.org

Desired outcome: get car fixed

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8:03 pm EDT
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Esurance Claim

Had an accident on 9/17/2022 and can not get anyone to call me be back. My car is still sitting at the place that towed it and wants to know what is going on with my insurance company. I have called and email my claim agent and she never returns my call or any of my emails. I have had my policy for over 2 1/2 years. I need my vehicle fixed. It's been over 2 1/2 weeks how is this acceptable?

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About Esurance

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Esurance is an insurance provider offering a range of policies including auto, homeowners, renters, and motorcycle insurance. They emphasize technology-driven solutions, allowing customers to manage their policies and file claims online. The company aims to streamline the insurance process with user-friendly tools.
How to file a complaint about Esurance?

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1. Log in or create an account: Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title: Summarize the main issue with Esurance in the 'Complaint Title' section.
4. Detailing the experience: Provide detailed information about your experience with Esurance. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.
5. Attaching supporting documents: Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against Esurance on ComplaintsBoard.com.

Overview of Esurance complaint handling

Esurance reviews first appeared on Complaints Board on Sep 12, 2006. The latest review A Cautionary Tale: Why Esurance May Not Be Your Best Choice was posted on Mar 22, 2024. The latest complaint My car was parked on a city street parking meter in ************* was resolved on Mar 20, 2024. Esurance has an average consumer rating of 2 stars from 371 reviews. Esurance has resolved 21 complaints.
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  1. Esurance contacts

  2. Esurance phone numbers
    +1 (800) 378-7262
    +1 (800) 378-7262
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    Customer Service
  3. Esurance emails
  4. Esurance address
    650 Davis Street, San Francisco, California, 94111, United States
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