State Farm
Reviews and Complaints

I have been a State Farm customer for over 50yrs with home, car, and life policies. Not liking State Farm getting into woke social issues providing

transgender books to schools! Please stick with insurance!

I am a school board member in Colorado, a retired law enforcement officer and 66 years old. Your decision to wade into the politics of Florida is in itself a sign of very poor corporate judgement. The fact that you are funding transgender indoctrination books being disseminated to 5 year olds goes far beyond poor judgement. It is destructive of children.

I will not use your insurance company and will actively advocate others refusing to support your corporation in any way until you reverse course. You are in the insurance business. The opinions of your leadership on social issues have no place in the actions of your company!

I was searching for a quote of my 11 rental properties, home, business and auto and the Fox News State Farm Insurance LGBTQ+ information came up. In following up with several local agents I find that most did not even know about the problem and the others were outraged. In following up, several agents called me back and informed me of the State Farm response which only endorsed what was already an outrageous stance for an insurance company. I hope that State Farm Insurance goes the way of Disney's 'woke' agenda and stock value. I know that State Farm is a mutual company and hope the agent's affected grab some pitch forks and torches at the company's 100 year convention next week. It's one thing to get caught promoting LGBTQ+ to elementary age children but quite another to come back with a full-throated endorsement of the practice. You have sorely misread the American public. Good luck with that.

the jermy brown office of state farm in racine wi i been with them 8 years well i put 2 more veichles on in febuary i was going to swith to liberty muteal they gave me a realy good rate so state farm calling them in febuary i changed around the insurance for a cheaper rate so they changed all my insurence to full coverage and cosed me 60 dollers more a month called them every time i got a bill to ask them why did my rates go up they said oh sorry about that we will fix it next month and pro rate the overcharge and refund the over charge 3 monthes they gave me the same story then finnaly after getting everything right they said where not giving back the money we over charged 3 monthes at 75 dollers extra a month then the slap in the face i dropped them and told them i want the mony i paid in advance for the year will not do no business with them again

My name is Maureen Kirk. I have State Farm insurance on home and auto.

Date of Loss: March 4, 2021

Claim # 03-20T8-35C

My roof sustained wind damage. I was sitting out in my backyard when this occurred. The wind tore my gate right off it's hinges and slammed it into the back yard. In Arizona we have Micro bursts. A micro burst can pick up a moving vehicle and flip it. Needless to say, it can be extremely damaging.

Reported loss to State Farm. State Farm sent one of their appraisers over to [censored] damage.

Fast forward..ended up in the Umpire faze as I did not agree with State Farm assessment.

On March 3, 2022 I received notification of Appraisal Award, signed by the Umpire, Jeff Guillbault and appraiser John Green. This award is binding to all parties.

State Farm refuses to acknowledge Appraisal Award and pay the amount awarded. Now, if it was reversed, you know damn well State Farm would be telling me that the Appraisal Award is binding and that is the final decision. They reuse to pay the award.

Vehicle hit by two separate policyholders in two separate instances and trying to work with them and their network repair facility has been a nightmare. They are definitely delaying payment on purpose which has caused them to be sued in the past. Two incidents first accident 12/20/2021 front end passenger side hit in a school parking lot(hit and run), took a bit to figure out who the student was and get insurance info, second accident was due to weather on 2/14/2022 and their policyholder was following too closely hit the back end, both policyholders admitted fault. Took vehicle in for estimates on 3/15/2022, their network adjuster/repair shop submitted wrong estimates initially, I asked for corrections, they submitted corrections. State Farm claimed for over a month that they weren't receiving updates, wrong department has claim(total loss) it is being transferred to another department(happened twice). Finally just had shop send me estimate and copy me on emails to state farm because as you would guess, today they claim they only received the one estimate which was incorrect per 5/5/2022. But once again it is with the wrong department and needed to be transferred so they need just a few more days.

On April 20th an adjuster came out to review damage for a claim filed with State Farm on April 6th. Adjuster was friendly and courteous. Once he finished his inspection he set down with my husband and I and pointed out that the roofer who had submitted the claim on our behalf gave a loss date of 4-6-2022. That was actually the day we filed the claim. I pointed that out to the adjuster and he said well he was sorry but that would have to stand as the date of loss and on that date the wind direction could not have caused most of the damage to the roof. His estimate was to replace 18 shingles and the damage to the two bathrooms that had leaks. The total was about 1300 and our deductible was 2800 so nothing to pay. I was livid. The agent informed us that State Farm expects us to have a roofer on speed dial and every time there is a storm we should call the roofer and have the singles repaired immediately. My husband said basically they want us to replace the roof a few shingle at a time and he said yes, it is our job to mediate the loss. I spoke to the roofer and he said he told state farm 4/6 was the date of inspection not the date of loss. I don't know if he is telling the truth, but it was apparent State Farm didn't want to pay. We contacted a second roofer who showed us there were considerably more shingles missing and that we needed a new roof and they would provide a repairability test. Well on August 25th State Farm called to say they did a review as they always do and decided we did need a new roof. I was overjoyed, until he went on to say they see we filed a claim in 2016 and they had awarded us a partial roof at that time. They noted we didn't receive the check for 1300 so they sent a second check in 2018 which they di and I told them it wasn't enough to get a new roof they said well it has been 2 years so that is all you get. You had two years to do the work and ask for an additional 8000 but since you didn't the money is no longer available. So now the new adjuster who said we need the roof said he has to depreciate the roof so he is valuing the roof at 11800. They would send a check for 1800 and hold the depreciation amount of 6000 until after the roof is done, except they have to also depreciate the 8000 that was available in 2016 so end of the day there is nothing to pay. I think the never intended to pay and knew that the repairability test would show the roof could not be patched again. We have had state Farm for almost 40 years. Every car, two houses and jewelry policies with them. They are definitely not a good neighbor. I will also be reporting them to the better business bureau and definitely removing my business.

State Farm is a joke, and has always been. Everyone in my neighborhood suggested that I choose another insurance company but I didn't listen, and I wish I had of. They are always looking for excuses not to pay for damages, and they never fully pay for repairs, it will ALWAYS end up coming out of the policy holders pocket. I would never recommend them, and I myself am switching insurances.

My name is Craig Lewis - Claim # 08-32Q2-43D

Today (4//20/22) I received a call from Jasmine (regarding a accident claim) responding to a previous call I had with Desiree. My concern with Desiree was I didn't understand why I would have to go out of pocket (deposit for rental car) for anything related to the accident since the accident was the other driver's fault. All the repairs to my vehicle were going to be covered under the other driver's insurance policy. Desiree stated that she understood and it was just a policy of the rental companies but she wanted to escalate the issue anyway. So today Jasmine contacts me at 12:37pm to find out what my issues were and I explained to her my conversation with Desiree. She basically tells me the same thing that Desiree tells me however I explained my reasoning behind the concern. I told her that I felt it wasn't right that we as the victim of the incident should not have to coming out of pocket for any fees or charges. I'm assuming Jasmine grew a little frustrated because she began speaking over me and literally told me that we are going back and forth and not going anywhere (summarizing her words but I'm sure you will get it on the tapes). I began to get frustrated over her talking over me so I hung up the phone.

I was dog bit and it was on a customers of theirs property the homeowner filed a complaint on my behalf i have video pictures everything and they have waited so long now my whole claim has been deleted,,

The agent never went over the policy, coverage etc. I moved in and not even 24 hours later water backed up and the company initially said they'd pay they took forever to respond and answer questions, I lost my bed and had to sleep on my sofa for 6 mo and then a jerk supervisor because I had to ask for one denied my claim and she must've already known, the did not allow me to submit the plumber's report, they left me hanging and even now I am still suffering, I am having issues with my landlord! I hate State Farm! then the [censored] wouldn't allow me to cancel my policy! TRASH

I have had State Farm insurance, consistently with the same agent, since Oct 2008. I have my payments auto drafted from my account. My policy was for full coverage. I am in college in another state however I retained my residency in the state where my insurance was out of. This was not an issue until an accident occured involving my vehicle which was not my fault. However, I have paid thousands of dollars for coverage in case something/an accident does occur. I also have a clean driving record.

I became concerned this morning when the monthly payment had not gone through my account as planned so I started checking to see when the last payment had processed out of my account, since I had not been contacted in any way that any changes were imminent. I found that the last auto payment was submitted to my bank the end of December 2021. So, unbeknownst to me, I have been without insurance coverage for 3 months. When I contacted the State Farm office to find out what was going on, I was advised that a previous employee (unlicensed office agent) had made changes to my account/policy. My policy then showed that my vehicle was being garaged in a state it had never and was not an address for me. I was advised that mailing of the changes were sent to that address. I am beyond angry. I was in consistent contact with that unlicensed office agent and she had not only the information that the address was not correct but also my email address and phone number for contact. I was never sent any information about the changes she was putting into my account. As a matter of fact, I had been in contact with her over the claim on the accident during the timeframe she made the changes and she never advised she was changing Anything!

This is the 2nd time that someone, unauthorized to make changes to my policy account, has been allowed to work within my policy. The address that was submitted to my policy was my sister's new address, which I had to confirm back in March 2022 due to the tag office advising her address was showing as mine. My sister is not on my policy but because she put in an address change with the post office, all personas from the address were lumped together in the address change. And the first time was when my ex-spouse was allowed information and to make changes. They also were not authorized on my policy to obtain any policy info or make any changes.

When I spoke with the licensed agent for my office, she advised she would get the issues fix and get the insurance back so I would have coverage again today. She asked if there was any new claims for the time that the policy had dropped and was advised no. She stated there shouldn't be a problem in getting it restarted. I confirmed with her that I was very upset by the actions done within my account and concerned how those unauthorized actions would affect my long standing policy including the savings and deductions I had Earned over the years. She assured me that to restart the policy that nothing would be lost. However, when she contacted me back she stated she spoke with the underwriter and not only would my payments be double what it was before their ex-agent made unsubstantiated and unauthorized changes but also stated that they said they sent mailings to that incorrect address. She also stated that they said that it was irrelevant if it wasn't my address that I should have checked my account since I had access to it. Seriously? I was paying consistently and through autopay and Trusting that my truck's best interest was being served by those who I Hired to see to that security. And that the State Farm underwriter, who is being paid by my and other policy holder's accounts, would be literally condescending to me when State Farm did not contact me in all the ways they had been advised and had confirmed were actual legitimate means of contact is undeniably unacceptable. My question is, how is it at all ok for the underwriter to makes overly harsh excuses and be utterly condescending to a customer? The licensed agent for the office also said that the underwriter stated that I could just get insurance with another company even if it were temporarily and that I could get a tag and change my license over to the temporary state as well. Again, Seriously? Why am I having to fork out more money because State Farm is allowing unauthorized, unconfirmed changes to be made on the policy I was paying for and already paid more than $16K just for someone, like the underwriters, to get paid for sitting around and being condescending to the paying customers? How is it my responsibility to check that State Farm is doing the job I pay them to do? How is it ethical or even legal to allow unconfirmed information to be submitted without authorization from the policy holder? Wouldn't this be considered Fraudulent actions on the part of State Farm? I may contact an attorney to find out.

In addition, now that the main licensed agent has left a message with the underwriter's condescending advice, this agent will not return my call.

What I want:

I want the services I have been paying for, at the cost I have earned, and/or whatever additional savings I was due before this unauthorized action occurred. I want to not be disrespected by this company or their employees that I have paid, consistently, for a service. I would like for no unauthorized changes to be allowed without prior consent from the policy holders to become a standard of practice. I would like for the trust I have bestowed on State Farm to be valued, appreciated, and returned in all the actions from this company to their customers.

Claim Number1631B065W on 2/25/2022 I was involved in an accident which your client policy number262-5187-B26-16 ran into because she failed to clean ice off of her windows. I saw her backing out her drive so I stopped to see what if she was going to stop because of ice on her passenger side windows she did not stop. I remained stopped on my side of the street she put her car in a forward gear not more than 20 feet from me and proceeded to leap forward and hit me while I was still stopped. Now a police report was done with pictures taken of the vehicles by the police. I don't here from you all as their insurance provider so I make contact. I told you all that the accident caused a break in the plastic tank on my Radiator and there was some minor cosmetic damage but it was so minor is was not worried about it and all I would like was reimbursed for the new radiator and the labor for having it installed. The man said fine sent a copy of the invoice and I would received a check. I thought I had but found out I needed a claim number which I was never provided with at that time! To sum it up yesterday I was contacted by your co. by 2 differant people and they wanted the invoice which I sent again yesterday and pictures of my vehicle. I told the that the police had taken pictures and they could get them from them. I also told them the cosmetic damage was so little they would not be able to see it in a picture and all I was interested was the money I spent replacing the radiator so I could drive it that was in the amount of $336.56 I thought I was treating you all very good with that. After the run around I was getting from your people and getting upset I told the guy to just forget it wasn't worth the stress I was going through for that amount. So I guess you all got what you wanted in that you got off with out paying a dime. Use that money well.

Robert D. Keown

Your customer (state farm) ran a red light, hitting my truck in the rear driver side. Happen on 3/8/22 at 2:58 pm

I file a claim and provide state farm with all the information they need to start working on a claim. police report, customer name and policy #.

As of today 3/31/22, I have not received a call from state farm so that I could start the repair of my truck. I have call them 5 times but not getting anywhere other than a run around.

claim #18--31J8-95F

Heard a fizzing in the wall in my condo's kitchen and saw water dripping on drywall.

I have to replace everything in the kitchen.

A company we have been loyal to with multiple policies is on the precipice of loosing all of our trust.

Needless to say, I told my rep. that I was aware that the pipe replacements and mold were my responsibility, plus the $500 deductible, to which I agreed.

State Farm refuses to help so far. I told them I would fight this shameful denial of theirs. Funny, that within 3 days I had 3 contractors here and they all said: That was no "slow leak."

They are scammers, until they prove my fiance and I otherwise. I'm saddened and disappointed that I will likely have to search for a company that doesn't do this to customers. What a shame to feel like this organization has gone down the tubes from what I thought it was.

State Farm sent a representative that took pictures of houses in our neighborhood from the street. In September we received a letter stating that we had to have our roof inspected by a roofing company and comply with the roofer's recommendations. We had three roofers look at the roof and of course, all stated that we need a new roof. Gold Key Roofing did an in-depth evaluation, determined there was some damage, took pictures and gave the dates of inclement weather to SF. SF sent an inspector and our Gold Key representative tried to go over the damage with the inspector but was totally ignored. (An illustration of the inspector's incompetence; he marked a downspout as being damaged that was completely inside under the eve of the house.) The appeal resulted in SF saying there is not enough damage to exceed our deductible so they would pay nothing, but we still need to replace our roof because of its age. The roof is 17 years old and the shingles are 30 year shingles, barely over half life expectancy. We have no leaks or water damage and it looks so good that the average person would almost think it is a new one. SF has been my insurer for cars, boats, motorcycles and homeowners since I was old enough to drive (60 years). So much for "like a good neighbor." It makes me want to throw up every time I hear the slogan. We are retired and on fixed income. We can't just come up with 20K to insure that State Farm won't have to pay a claim in the future. We are actively searching for a new company.

Hello we have had state farm insurance on our home for years. Over the past 2-3 years we have needed a new roof. We have had multiple adjusters including third party adjusters who have come out and said we need a new roof. State farm continues to deny. Why? At Christmas time is rained and our roof leaked. An adjuster came out and said we need a new roof.. and we were denied again. They keep saying to replace individual shingles. This is not approved by our city coding system. Everyone on our block has gotten a new roof. Is state farm waiting for our roof to completely crumble away or fly away before we can get a new one? Why are we seemingly the only people who pay for insurance and can't get a new roof when we need one? When is the point where we can get one?

I submitted a claim for 1331V397W with agent Daniel Dennis. I provide damage photos, estimated for replacement etc., and he continues to give me the run around about my claim he stated was a full replacement of my pool. As of today he refuse to provide any manager assistance and originally refuse to go to a pool expert based on estimates.

I continue to reach out to get this resolved with not solutions. I asked for authorization to have pool experts to inspect for tear/down and he finally agreed verbally as its included in the overall estimate to pay. I had the tree removed from the pool submitted a receipt and pictures of the removal. Still no determination and final payoff so I can purchase a replacement.

I like this resolved as a 32 year customer with state farm.

I was insured with your company on February 1, 2021 when I had an accident involving a bus owned by the city of Evansville IN. I am now trying to purchase insurance at they say that my record shows that this accident was my fault when it was absolutely not my fault. All you have to do is look at the police report in the claim to figure that out. I would like to have my driving record amended to reflect this fact.

Leslie S Leach

My husband received a call from our Cheyenne, Wyoming State Farm office, Suzanne Cork, saying that an insurance underwriter wanted to terminate our policy after just 6 months. All our payments are made through direct deposit and have always been in good standing. We had one window chip and one small towing charge. The ins. agent got the underwriter to agree to not terminate if the comprehensive policy was changed from zero deductible to $1,000 deductible. This is more than outrageous. I'm appalled at how State Farm treats their customers. I will be reporting this in every way possible so people are aware of State Farm's practices. Our state senators need to investigate these practices and policies so I will report this to them as well.

Sincerely,

Kathy Escobedo