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Momentum complaints 54

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Momentum Funeral cover claim

I submitted my claim on the 31st of January 2024 for my deceased Uncle

till today 12th February 2024 I haven't heard anything from Momentum, I have sent emails and called almost every day and no one seems to know what is happening.

they don't even call or respond to at least give you an update on your claim

I am even thinking of canceling the whole thing because I have been so stressed since I lodged a claim.

Frustrated Member

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I'm writing this message out of sheer frustration and disbelief regarding the unresolved matter of my late father's pension claim. For over 15 years, my father faithfully entrusted Momentum with his finances, but what has transpired in the last year has been nothing short of a devastating nightmare.When my father passed away last year, I dutifully submitted...

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WHY I BELIEVE YOU IF YOU INSURE WITH MOMENTUM DO SO AT YOUR OWN RISK! MT**********2 I alerted Denise Petzer a Senior Claims Adviser as to a possible outcome of product failure that would potentially lead to Product Liability Claims against Momentum. I was assured by her that I had Product Liability cover to the value of 5 million and I was doing the...

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Is Momentum legit?

Our verdict: Momentum's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Momentum's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Momentum earns 63% level of Trustworthiness

Good Credibility Notice: Momentum rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Momentum. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Momentum.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Momentum.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Momentum. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:47 am EDT
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Momentum Momentum insurance

Good day

Since my service advisors like Karabo and other people who's handling my case has not responded yet.

I Kaylin Ramlotchan would like to tell you

I'm really disappointed in the service you are giving me as well as being a momentum client . It's already been about 3 weeks since I had put my claim through which you had taken so long with .

What kind of business is this that it's taking you so long to see to such a small claim .

People also have lives and pay timeously every month where there is no delay and because of the lengthy process you guys are giving me I feel it's not matching the expectations of this brand of momentum.

This is now the 4th week going and so long you said it was the assessor now that all paper work is done there is still such a delay.

I sent emails and wait days till someone replies to me and it's really frustrating now to still wake up to empty promises.

This makes me feel like a big claim would be a nightmare if this is taking so long.

Who's going to compensate me and my family all the extra time that you are taking to get our lives back on track?

Must a client wait this long to put get back on track yet you debit your monies every month on time .

I find this really disappointing

Can someone please let me know as today is the 1st day of an entire new month or should this be a learning lesson to me . I am forced to think this way now.

Await someone's reply that is really going to be of service

The stuff that is being claimed for is perishables that my family rely on to eat everyday and if you cannot be our service provider in a keen way that you are showing no interest in completing my claim as effectively as possible that it's taking 4 weeks now shows how ridiculous the turn around time is on things .

Who will feed my family ? In this time that you are taking ?

This is really unacceptable as I've been promised payment today but to no avail .

I also have a family and commitments and a life

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6:44 am EDT
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Momentum Early retirement provident claim

I have been struggling 3 weeks, phoning and requesting the withdraw of my early retirement funds

Every week I phone at least 2 times and the same questions are ask

No progress has been made, with my claim.

Questions?

1.is this early retirement

2.can we proceed

Im currently not working full time I need my funds, and no sufficient progress or help are provided

Kindly assist to make my claim.

Talmage jordaan

I'd [protected]

Cell [protected]

Desired outcome: I need progress and payiut of my early retirement fund

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4:45 am EDT

Momentum Vehicle not repaired since February 2023

Momentum is very bad in customer service. I registered a claim in February 2023, made numerous follow-ups telephonically and through emails, no one responds, and if I am lucky to go through, I am told they will revert to me, and no one does.

When it was Alexandra Forbes, the service was excellent.

I am contemplating of cancelling the insurance with them and get a better one.

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Momentum Investment policy

Momentum Winelands advised me that my money will take 2-3 days to reflect. The 4th day already and still nothing. Advisors are just quick to get monet from you for their own commission. They can't even reply on emails. I hope that this doesn't happen to someone else with an emergency. Rather close/move policies with/from Momentum or don't make use of them at all.

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4:39 am EDT
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Momentum Car claim

Claim Number : CP609512MS

Momentum gives the worst insurance service I have ever received!

As a premium paying client, you would think you have peace of mind when theres an accident, think again!

I had an accident on 28th April, which was extremely small, and to date every *********** advisor I have spoken to at Momentum, coupled with their *********** assessment firm, Netassess, has been trying to figure out my damage.

Firstly, the incident was on the left side, however, every time I speak to Momentum they as well as their assessment firm, who has physically assessed my vehicle, talk about right hand side damage!

Secondly, my damage is in line with how the incident occurred, but they advise I am claiming for old damge, how can they even say this when they themselves do not know which side they assessed?

Further to the utter incompetence of Momentum and their service provider, whenever I call, they are always "going to call me back", which never materializes.

I have lost patience and worry what their service would be if one has a major accident?

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3:58 pm EDT
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Momentum Hospital cash back plan

I am pregnant and have a hospital cash back plan of R20 000 with them, which I am suppose to get after giving birth. I have inquired to them asking about all the documents they will need and they provided them and they asked me the name of the hospital that I will be giving birth in and I said it's Genesis Maternity Clinic. To my surprise they told me I will not get money if I give birth there and I asked why they said it falls under clinics but on line it shows that the hospital is registered under hospitals and cover all the birth procedures unlike Al-nisa maternity home and if you deliver at Al-nisa they pay of which I don't understand how coz it's not a hospital and they only assist if you're giving birth naturally but if not they transfer you. While Genesis deals with natural and scissor birth. And they are not giving me a clear answer. You can't even talk to the manager only consultants and they lie and say they will get back to you and no body does. When they are taking my money they are quick but when they need to deliver they come up with excuses. I want my money after giving birth as per arrangement

Desired outcome: I want my money as per arrangement after giving birth

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6:27 am EDT

Momentum Vehicle insurance

Good day

Please can someone urgently assist me

My vehicle was stolen in June and I was told that my vehicle will be settled, this has still not been done because MFC still debits my account and I have to reverse it every month which I was advised by the consultant, this is affecting my credit score and now I am being rejected for a new finance

I was also not given the opportunity by the consultant to assist me with another vehicle she just advised that you guys will settle my finance and I was advised that as my insurance that you are able to refinance or assist me in getting another vehicle

I need urgent feedback as I have sent numerous emails and have not received any feedback

Desired outcome: I need feedback and assistance urgently

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1:57 am EDT

Momentum E joburg provident fund

Im Nonkululeko Maminza ([protected]@gmail.com)I resigned on the 30th may and served my notice on until 28 june of which my HR sent all relevant documents for withdrawal on the 29th june 2022.

On the 7th week I sent an email needing to know why my payment hasn't reflected yet i was told they never received my withdrawal then my HR sent proof of the sent date with the withdrawal form. After all this when I send emails to Roshni I only get automated response and I still dont know if momentum will ever pay me. Im unemployed now have debts recurring due to their incompetence

Desired outcome: Need my payment urgently

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7:41 am EDT

Momentum Cinpf provident fund claims

In the 5th of August submitted my provident fund claim only to notice a 40k discrepancy with my amount... Contacted them only to get the run around now my employer and the fund can't give me information about the missing money owed to me

Desired outcome: Pay me what is owed to me

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2:06 pm EDT

Momentum Home Contents Insurance

With load shedding these days and in area I stay in lots of cable theft etc which damages appliances, so I made a few claims with momentum now with my television was a recent one, they have put investigator on us meaning we dishonest I was with Alexander Forbes before but it's a pity they joined with Momentum because there are a few people unhappy but they willing to take your money every month without investigating. That's why I changed my insurance company. We are not criminals momentum insure.

Desired outcome: Cancelled my insurance

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3:27 pm EST
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Momentum Provident fund of the deceased

We have filed a claim to momentum of my late fathers provident fund through the company he was working for on February 2022. We use a benefiaciary form of the percentages he gave us. But what shocked us is that the Momentum brokers has swap and changed the percentages and we dont know why. They have given our stepmother a bigger percent but she was not married to our father and they do not have a child she was a girlfriend now she has 84% of the amount while she was supposed to get 50% me 25% and my brother 25 but all that has changed and we dont know why and on what grounds. They have given us a time frame of 5 days to respond if we dont respond they release the payment. Please help us stop this and get back our percentages as our father wrote before he died. Thank you

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2:17 pm EST

Momentum Teri battery-operated wireless smart outdoor security camera (2-pack)

I purchased Teri Battery-operated Wireless Smart Outdoor Security Camera (2-Pack) first time online with Lowe's on 5/23/21, I started having issues with one of the cameras wouldn't hold a charge, lucky I was in my 90 days window so I was able to return the product to the store for refund. I figure that wasn't a major issue to be concerned about so I went back on line at Lowe's to purchase the second set of cameras on 6/23/21, received them on 7/6/21. Then I started having issues with the internet, I took the cameras down to sink the cameras, charge them to full capacity, not I was having issue with storage, I have the SD card, so the next day both cameras stop recording, so I took them down and this time I redid everything like it was a new setup, but still no recording and no internet, so I attempt to take them down again to figure out what in the world is going on with these cameras, as I climb down the ladder I almost fell, so I called my friend over and he told me to just return them, I'm too old to be taking cameras up and down trying to figure out the problem. I took the cameras into Lowe's store but they cannot issue me a refund because it was pass the 90-day mark for in-store refund, and they told me I have to contact the manufacture for return/refund. On 10/28/21 I sent an email to service@ Momentum, they gave me a reference number which is in the many emails traffic attached. The email went back and forth, they telling me to send the receipt, then they wanted pictures, more emails wanting copy of the receipt and more pictures, at this point I was so stress out I started crying, this is so un-healthy for anyone to go through what I did, it isn't right and something needs to be done. I called them today 11/11/21 and finally spoke to someone about my case, now they are telling me they are not giving refunds because I didn't purchase the cameras from them, I said how do customers know this, is this posted on your website, he talked around that, I said have a good day, and here I am now filing a complaint, hopefully I will see some kind of resolution. I feel I'm getting rip-off total $224.13...

On Thursday, October 28, 2021, 12:15:53 PM CDT, Momentum Cam wrote:

Hi Deborah,

I already forwarded your request to the right department. I'll send you an email once I receive a response from them.

Regards,
Momentum Support

— Original Message —
From: DEBORAH WARREN [[protected]@yahoo.com]
Sent: 10/28/2021 9:37 AM
To: service@momentumcam.com
Subject: Fw: [00306426] - cx want a refund [ ref:_00Df217OJZ._5005w1qjjsg:ref ]

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

— Forwarded Message —
From: Lowe's Home Improvement
To: "[protected]@yahoo.com"
Sent: Wednesday, June 23, 2021, 06:20:31 PM CDT
Subject: Thanks for Your Order! #869569727

We Received Your Order
We'll email you any updates to your order, including information on shipping, delivery or store pickup.

CHECK ORDER STATUS
Order # 869569727

Invoice # 79991

Shipping
Shipping Address
Deborah Warren
601 Redwood Dr
Greenville, TX 75402
[protected]
[protected]@yahoo.com

Shipping Item(s)
Teri Battery-operated Wireless Smart Outdoor Security Camera (2-Pack)

Item #: 3613609 |Model #: MOCAMOUT1080-02

Unit Price $179.99 |Subtotal $179.99

QTY

1

Shipping Method - Standard Shipping
Estimated Delivery Date: Saturday, June 26, 2021

2YR LPP SMART HOME $150-$199.99

Reference #: 0090716244904252327
Unit Price $29.97 |Subtotal $29.97

Your reference number is required to initiate service. For full protection plan details and terms and conditions, visit Lowe's Protection Plans.

QTY

1

delivery truckNeed help with your shipment?

We're available by phone 1-800-445-6937 every day from 8:30 a.m. - 6 p.m. ET.

Order Info
Sold To
Deborah Warren
[protected]
[protected]@yahoo.com

Order # 869569727
Invoice # 79991
Order Date 06/23/2021
Total Savings $5.99
Subtotal $209.96
Shipping/Delivery $0.00
Total Tax $14.17
Order Total $224.13
Payment VISA ending in 5456 $224.13

— Forwarded Message —
From: Momentum Cam
To: [protected]@yahoo.com
Sent: Thursday, October 28, 2021, 11:33:29 AM CDT
Subject: RE: [00306426] - cx want a refund [ ref:_00Df217OJZ._5005w1qjjsg:ref ]

Hi,

Please send us a copy of the second receipt. as you said the first time you bought the camera it was defective and the online store returned your money back and you again order a new camera, and this 2nd camera has again an issue of being On & Off, no live view and not recording, so you want to return the camera again and want a refund of your money.

We are looking forward to hearing from you.

Regards,
Momentum Support

ref:_00Df217OJZ._5005w1qjjsg:ref

— Forwarded Message —
From: Momentum Cam
To: [protected]@yahoo.com
Sent: Thursday, October 28, 2021, 12:15:53 PM CDT
Subject: RE: [00306426] - cx want a refund [ ref:_00Df217OJZ._5005w1qjjsg:ref ]

Hi Deborah,

I already forwarded your request to the right department. I'll send you an email once I receive a response from them.

Regards,
Momentum Support

Begin forwarded message:

From: Deborah Warren
Subject: 00306426 - Teri Camera Refund
Date: Oct 28, 2021 at 2:31 PM
To: service@momentumcam.com

From: Deborah Warren
Subject: Re: [00306474] - 00306426 - Teri Camera Refund [ ref:_00Df217OJZ._5005w1qjn4D:ref ]
Date: Oct 29, 2021 at 6:53 AM
To: Momentum Cam

This is the reason for my return - see below email

— Forwarded Message —
From: Momentum Cam
To: [protected]@yahoo.com
Sent: Thursday, October 28, 2021, 11:33:29 AM CDT
Subject: RE: [00306426] - cx want a refund [ ref:_00Df217OJZ._5005w1qjjsg:ref ]

Hi,

Please send us a copy of the second receipt. as you said the first time you bought the camera it was defective and the online store returned your money back and you again order a new camera, and this 2nd camera has again an issue of being On & Off, no live view and not recording, so you want to return the camera again and want a refund of your money.

We are looking forward to hearing from you.

Regards,
Momentum Support

ref:_00Df217OJZ._5005w1qjjsg:ref

On Oct 28, 2021, at 3:08 PM, Momentum Cam wrote:

Hi,

Thank you for reaching out to Momentum Support.

The attachments are blank pictures. Please give us some more details, why do you want to return your camera/s?

We are looking forward to hearing from you.

Regards,
Momentum Support

— Original Message —
From: Deborah Warren [[protected]@icloud.com]
Sent: 10/28/2021 12:31 PM
To: service@momentumcam.com
Subject: 00306426 - Teri Camera Refund

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

— Forwarded Message —
From: Deborah Warren
To: Momentum Cam
Cc: Deborah Ipad Warren
Sent: Wednesday, November 3, 2021, 07:37:40 AM CDT
Subject: Re: [00306474] - 00306426 - Teri Camera Refund [ ref:_00Df217OJZ._5005w1qjn4D:ref ]

Please advise on my Teri Camera Refund.

Thanks,
Deborah Warren

On Oct 30, 2021, at 5:43 AM, Deborah Warren wrote:

See attached Device ID

On Oct 29, 2021, at 3:48 PM, Momentum Cam wrote:
Hi,
We understand that you want to return the camera and make a refund. Can you send the Device ID?

We are looking forward to hearing from you.

Regards,
Momentum Support

— Forwarded Message —
From: Deborah Warren
To: Momentum Cam
Cc: Deborah Ipad Warren
Sent: Saturday, November 6, 2021, 11:05:33 AM CDT
Subject: Re: [00306510] - Teri Camera Refund* [ ref:_00Df217OJZ._5005w1qjpYX:ref ]

I'm getting so confused, I sent copy of the first receipt in the previous email I can't take anymore, send my refund asap

Sent from my iPad

On Nov 6, 2021, at 11:55 AM, Deborah Warren wrote:

 To whom this may concern, I have attached and sent the online receipt 3 times. I need this to be resolved asap. Now I'm getting stressed out and can't take too much more issues with sending documents and pictures over and over, I'm 64 years old and can't take on added stress.

Sent from my iPad

On Nov 5, 2021, at 12:32 PM, Momentum Cam wrote:


Hello Deborah,

Can you also attach a copy of the receipt? We will be looking forward to your reply.

Sincerely,
Apollo Tech USA Customer Service
www.momentumcam.com

ref:_00Df217OJZ._5005w1qjpYX:ref

From: Deborah Warren
Subject: Fwd: [00306474] - Duplicate of case# 00306510 [ ref:_00Df217OJZ._5005w1qjn4D:ref ]
Date: Nov 11, 2021 at 8:49 AM
To: tiffany@momentumcam.com

Tiffany,

Per the email below, now they telling me I have to go to the store for refund which I did already, they can't refund after 90 days, and they told me I have to contact Momentum for my refund, I have the extended warranty but that don't kick in until after the manufacture warranty expires, I sent many emails, pictures receipts over and over and now they just now telling me I have to contact the store or send an email to you. I purchase this camera twice and both times had issues, as I explain in my email, I can't keep taking down cameras and trying to figure out what's going on, this last set of camera's I almost fell down from the ladder, I'm 64 years old and live along, I can't handle anymore stress. Please assist me in getting my refund. See on-line receipt below...

Thanks,
Deborah Warren 

— Forwarded Message —
From: Lowe's Home Improvement
To: "[protected]@yahoo.com"
Sent: Wednesday, June 23, 2021, 06:20:31 PM CDT
Subject: Thanks for Your Order! #869569727

We Received Your Order

We'll email you any updates to your order, including information on shipping, delivery or store pickup.

CHECK ORDER STATUS

Order # 869569727

Invoice # 79991

Shipping
Shipping Address

Deborah Warren
601 Redwood Dr
Greenville ,  TX 75402
[protected]
[protected]@yahoo.com

Shipping Item(s)

Teri Battery-operated Wireless Smart Outdoor Security Camera (2-Pack)

Item #: 3613609 |Model #: MOCAMOUT1080-02

Unit Price $179.99 |Subtotal $179.99

QTY

1

Shipping Method - Standard Shipping

Estimated Delivery Date: Saturday, June 26, 2021

 

2YR LPP SMART HOME $150-$199.99

Reference #: 0090716244904252327
Unit Price $29.97 |Subtotal $29.97

Your reference number is required to initiate service. For full protection plan details and terms and conditions, visit Lowe's Protection Plans .

QTY

1

Need help with your shipment?

We're available by phone 1-800-445-6937 every day from 8:30 a.m. - 6 p.m. ET.

Order Info
Sold To

Deborah Warren
[protected]
[protected]@yahoo.com

Order # 869569727
Invoice # 79991
Order Date 06/23/2021
Total Savings $5.99
Subtotal $209.96
Shipping/Delivery $0.00
Total Tax $14.17
Order Total $224.13
Payment VISA ending in 5456 $224.13

Begin forwarded message:

From: Momentum Cam
Subject: RE: [00306474] - Duplicate of case# 00306510 [ ref:_00Df217OJZ._5005w1qjn4D:ref ]
Date: Nov 10, 2021 at 6:50 PM
To: "[protected]@icloud.com"

Hi,

Thank you for contacting our Momentum Support.

Please be advised that we only handle replacements. We do not issue any kind of refunds on our end.

For any type of returns or refunds please direct on your point of sale or the store where you purchased the device.

Should you have further concerns kindly reply to this email.

Regards,
Momentum Support

— Original Message —
From: Momentum Cam [service@momentumcam.com]
Sent: 11/10/2021 4:32 PM
To: [protected]@icloud.com
Subject: RE: [00306474] - Duplicate of case# 00306510 [ ref:_00Df217OJZ._5005w1qjn4D:ref ]

Hello Deborah,

Can you please attach a copy of the camera's receipt so that we can further assist you?

If you got the cameras from our online store kindly send an email to our Sales Team at tiffany@momentumcam.com.

Sincerely,
Apollo Tech USA Customer Service
www.momentumcam.com

From: Deborah Warren
Subject: Re: [00306510] - Teri Camera Refund* [ ref:_00Df217OJZ._5005w1qjpYX:ref ]
Date: Nov 9, 2021 at 8:38 AM
To: Momentum Cam
Cc: Deborah Ipad Warren

I have sent many emails of the receipt and pictures of the camera, box, ID and you all still keep asking me to send the receipt, once again here is the on-line receipt - see below.
Please send me RMA# and label to send product back for a refund - ASAP

Deborah Warren
[protected]

— Forwarded Message —
From: Lowe's Home Improvement
To: "[protected]@yahoo.com"
Sent: Wednesday, June 23, 2021, 06:20:31 PM CDT
Subject: Thanks for Your Order! #869569727

We Received Your Order

We'll email you any updates to your order, including information on shipping, delivery or store pickup.

CHECK ORDER STATUS

Order # 869569727

Invoice # 79991

Shipping
Shipping Address

Deborah Warren
601 Redwood Dr
Greenville ,  TX 75402
[protected]
[protected]@yahoo.com

Shipping Item(s)

Teri Battery-operated Wireless Smart Outdoor Security Camera (2-Pack)

Item #: 3613609 |Model #: MOCAMOUT1080-02

Unit Price $179.99 |Subtotal $179.99

QTY

1

Shipping Method - Standard Shipping

Estimated Delivery Date: Saturday, June 26, 2021

 

2YR LPP SMART HOME $150-$199.99

Reference #: 0090716244904252327
Unit Price $29.97 |Subtotal $29.97

Your reference number is required to initiate service. For full protection plan details and terms and conditions, visit Lowe's Protection Plans .

QTY

1

Need help with your shipment?

We're available by phone 1-800-445-6937 every day from 8:30 a.m. - 6 p.m. ET.

Order Info
Sold To

Deborah Warren
[protected]
[protected]@yahoo.com

Order # 869569727
Invoice # 79991
Order Date 06/23/2021
Total Savings $5.99
Subtotal $209.96
Shipping/Delivery $0.00
Total Tax $14.17
Order Total $224.13
Payment VISA ending in 5456 $224.13

 

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On Nov 6, 2021, at 11:05 AM, Deborah Warren wrote:

I'm getting so confused, I sent copy of the  first receipt in the previous email  I can't take anymore, send my refund asap

Sent from my iPad

On Nov 6, 2021, at 11:55 AM, Deborah Warren wrote:
To whom this may concern, I have attached and sent the  online receipt 3 times. I need this to be resolved asap. Now I'm getting stressed out and can't take too much more issues with sending documents and pictures over and over, I'm 64 years old and can't take on added stress.

On Nov 5, 2021, at 12:32 PM, Momentum Cam wrote:

Hello Deborah,

Can you also attach a copy of the receipt? We will be looking forward to your reply.

Sincerely,
Apollo Tech USA Customer Service
www.momentumcam.com

From: Deborah Warren
Subject: Re: [00306510] - Teri Camera Refund* [ ref:_00Df217OJZ._5005w1qjpYX:ref ]
Date: Nov 6, 2021 at 11:59 AM
To: Momentum Cam
Cc: Deborah Ipad Warren

I'm getting so confused, I sent copy of the  first receipt in the previous email  I can't take anymore, send my refund asap

Sent from my iPad

On Nov 6, 2021, at 11:55 AM, Deborah Warren wrote:
To whom this may concern, I have attached and sent the  online receipt 3 times. I need this to be resolved asap. Now I'm getting stressed out and can't take too much more issues with sending documents and pictures over and over, I'm 64 years old and can't take on added stress.

On Nov 5, 2021, at 12:32 PM, Momentum Cam wrote:

Hello Deborah,
Can you also attach a copy of the receipt? We will be looking forward to your reply.

Sincerely,
Apollo Tech USA Customer Service
www.momentumcam.com

From: Deborah Warren
Subject: Re: [00306510] - Teri Camera Refund* [ ref:_00Df217OJZ._5005w1qjpYX:ref ]
Date: Nov 6, 2021 at 10:55 AM
To: Momentum Cam

To whom this may concern, I have attached and sent the  online receipt 3 times. I need this to be resolved asap. Now I'm getting stressed out and can't take too much more issues with sending documents and pictures over and over, I'm 64 years old and can't take on added stress.

On Nov 5, 2021, at 12:32 PM, Momentum Cam wrote:

Hello Deborah,

Can you also attach a copy of the receipt? We will be looking forward to your reply.

Sincerely,
Apollo Tech USA Customer Service
www.momentumcam.com

From: Momentum Cam
Subject: RE: [00306510] - Teri Camera Refund* [ ref:_00Df217OJZ._5005w1qjpYX:ref ]
Date: Nov 5, 2021 at 11:32 AM
To: "[protected]@icloud.com"
 
Hello Deborah,

Can you also attach a copy of the receipt? We will be looking forward to your reply.

Sincerely,
Apollo Tech USA Customer Service
www.momentumcam.com

From: Deborah Warren
Subject: Re: [00306474] - 00306426 - Teri Camera Refund [ ref:_00Df217OJZ._5005w1qjn4D:ref ]
Date: Nov 3, 2021 at 7:37 AM
To: Momentum Cam
Cc: Deborah Ipad Warren
Please advise on my Teri Camera Refund.

Thanks,
Deborah Warren

From: Deborah Warren
Subject: Re: [00306474] - 00306426 - Teri Camera Refund [ ref:_00Df217OJZ._5005w1qjn4D:ref ]
Date: Oct 30, 2021 at 5:43 AM
To: Momentum Cam

See attached Device ID

On Oct 29, 2021, at 3:48 PM, Momentum Cam wrote:
Hi,
We understand that you want to return the camera and make a refund. Can you send the Device ID?

We are looking forward to hearing from you.

Regards,
Momentum Support

— Original Message —
From: Deborah Warren [[protected]@icloud.com]
Sent: 10/29/2021 4:53 AM
To: service@momentumcam.com
Subject: Re: [00306474] - 00306426 - Teri Camera Refund [ ref:_00Df217OJZ._5005w1qjn4D:ref ]

This is the reason for my return - see below  email
 
 
— Forwarded Message —
From: Momentum Cam
To: [protected]@yahoo.com
Sent: Thursday, October 28, 2021, 11:33:29 AM CDT
Subject: RE: [00306426] - cx want a refund [ ref:_00Df217OJZ._5005w1qjjsg:ref ]
 
Hi,
 
Please send us a copy of the second receipt. as you said the first time you bought the camera it was defective and the online store returned your money back and you again order a new camera, and this 2nd camera has again an issue of being On & Off, no live view and not recording, so you want to return the camera again and want a refund of your money.
 
We are looking forward to hearing from you.
 
Regards,
Momentum Support
 

From: Momentum Cam
Subject: RE: [00306474] - 00306426 - Teri Camera Refund [ ref:_00Df217OJZ._5005w1qjn4D:ref ]
Date: Oct 29, 2021 at 3:48 PM
To: "[protected]@icloud.com"

Hi,

We understand that you want to return the camera and make a refund. Can you send the Device ID?

We are looking forward to hearing from you.

Regards,
Momentum Support

— Original Message —
From: Deborah Warren [[protected]@icloud.com]
Sent: 10/29/2021 4:53 AM
To: service@momentumcam.com
Subject: Re: [00306474] - 00306426 - Teri Camera Refund [ ref:_00Df217OJZ._5005w1qjn4D:ref ]

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
 
This is the reason for my return - see below  email
 
 
— Forwarded Message —
From: Momentum Cam
To: [protected]@yahoo.com
Sent: Thursday, October 28, 2021, 11:33:29 AM CDT
Subject: RE: [00306426] - cx want a refund [ ref:_00Df217OJZ._5005w1qjjsg:ref ]
 
Hi,
 
Please send us a copy of the second receipt. as you said the first time you bought the camera it was defective and the online store returned your money back and you again order a new camera, and this 2nd camera has again an issue of being On & Off, no live view and not recording, so you want to return the camera again and want a refund of your money.
 
We are looking forward to hearing from you.
 
Regards,
Momentum Support
 

Desired outcome: Refund

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3:02 am EDT

Momentum All services

I was severely sick and your hello doctor said telephonic ally i'm not too sick I just have flue he advise me 7h30 pm to go to the pharmacy and buy myself medication I can self medicate myself. I paid for my own docter cause the state I was in I needed to see the gp in order for me to recover cause from monday being sick I already self medicated myself so I had to pay for my own doctor your docter was so rude he hang up on me no byes, and no professional voice in him he even got frustrated because I couldn't hear him clearly like 1st of all his advise very poor i've been sick at 7h30-8h00 where the hell am I going to get a pharmacy, second of all he was expecting me to sleep another day as sever as I was with no proper meds those things he sent buy sms I had them at home they didn't work and in fact I just got worce, well I eventually paid cash cause I saw a need for my health since he didn't see it the gp saw how I was thanks to the gp i'm better now still sick but getting better. How does a docter tell you you not really sick it's just flue like how do you underestimate flue when people die from flue dispite covid 19 and being part of us, people die from headaches then you get your hello doctors telling you you not really sick I mean what! Like monentum was no help for me i'am one of the people that does not like complaining but what do you do theb as a person to get [censored]ty help iam so mad I waited about 3hours and 30 mins for a gp to see me would a person that is not sick wait that long to see a gp where, bathong some of us don't like getting sick and going to docters and waiting we love our jobs when you sick all you think of while i'm booked of my work is piling up... I have to pay cash to see a docter but I have a medical insurance to see a docter guy's i'll be waiting for feedback this is internal portal of moment I hope issue will get resolved here I wouldn't want to see the need to go outside the portal of momentum
Yeeeere mahn.

Desired outcome: Apologies, Refund, best service

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6:38 am EDT
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Momentum Policy

ed, 15 Sep 2021 at 11:16, Irene Marais wrote:

Policy no [protected].
Dear Momentum I'm contacting you with great disappointment and frustration. On October 23 I received a email Happy birthday in advance from one of your employees Doreen Etsebeth. She gave me a call later to inform me that I have a paid up policy for the value of R20500. I was extremely surprised and so grateful and excited. She then send me forms I had to fill in and email it back to her. I did it immediately that day.

On the 27 she called and emailed me again telling me I must give her 3 signatures and a new certified copy of my I.D number and that I filled in the date wrong 23-06-2021 my 8 looked like a 6 so then I corrected it on the form with all the other documents she requested and send it to her for a second time. She the received it and went through it to make sure all is in order she told me now the policy will pay out in 5 to 7 working days.

On 6 September I called her again asking when she thinks I will receive the deposit of R20500 she then send me a confirmation email from Momentum that they received all the documents on 6 September and now again in 5 to 7 working days she said I will definitely get the money. I thanked her and told her how this is a God send and how desperately I need it for my son's dental work.
I was so happy for this to have your financial advisor's positive feedback so I went ahead and borrowed R10000 from a friend telling and showing her the email I received from Momentum. And she didn't hesitate to lend it to me after seeing the amount you employee Doreen Etsebeth emailed to me.

It also happens to be my 40th birthday soon on 27 September so I made plans to have some family and friends over to celebrate it with me. I planned it all and worked out it will cost me about R7500 it was all in my budget and I was just so grateful.

On Monday 13 September a day before I expect my R20500 deposit from Momentum Doreen calls me. It's been 22 days now that I know I will get that money, Doreen Etsebeth calls me 1 day before the deposit should be in my account. Telling me she just want to let me know I only get R300 and something rand and that she made a mistake it is not R20500 anymore!

I was crushed I told her how can this be, she gave me a amount of R20500, she has been working on my account for more than 23 days. I called her time and again, I send my documents to her not only once but twice and she went through it and didn't tell me anything was different or wrong!

I felt sick literally now I have nothing I owed people money I don't have anymore. I made big birthday plans I can't commit to anymore all because of her Doreen Etsebeth from Momentum. I asked her to let her superior call me. His name is Francois Kroukamp. I was crying hysterically when he called me and said we have a problem I asked him how can someone working with lives make such a mistake and she is in service of Momentum for more than 4 years.
Francois told me he has Covid and is working from home and he didn't know about the mistake she had made. I told him I now owe people money I don't have and I made plans I can't do anymore. Francios then told me he will pay R10 000 in for me out of his pocket for the money I had borrowed, and he did.

It was a big relief and I'm very grateful for his help. But.! I'm still wrecked by the mistake Doreen Etsebeth made and how she misled me. I took her word I rely and trusted her word completely, knowing she is a financial advisor and is her job and the fact that she works for Momentum made me even rely on her more.

Now I have nothing but regret I still feel sick, what could have been a happy birthday and good year now turned out like a nightmare. My heart is bitter. I heard on Jacaranda radio station of the Momentum moment's after covid vaccination competition and how Momentum helps people. But if someone like Doreen Etsebeth gives help you rather run away and don't return calls or emails.

I really want steps to be taken against her as she ruined my year and my 40th birthday. I've feel I've been mistreated and because of her I made big birthday plans and now I'm humiliated by her and had to cancel my arrangements all because of Doreen Etsebeth who are not capable of doing her job correctly and works for Momentum this big famous company. I have all the proof of the emails she sent me and I screenshot it and wil attach it to this email. So you can see why I'm so bitter and feel like I want to expose people like her who ruins people's lives like she did mine. And one more thing I spoke to a Momentum consultant over the phone and I know all calls are recorded and I received a email from a Moodly who works at Momentum not one of them told me what amount will be paid out to me, why didn't one of them gave me information on my account I totally depended on the amount Doreen Etsebeth gave me and emailed me and I made arrangements accordingly. You will never understand how greatly disappointed humiliated and crushed I feel right now. I was sick in bed the whole of yesterday. Momentum I need a uge apology from you I made a fool of myself by making big birthday arrangements to important people in my town and life I'm just so so unhappy. Not one, one of your employees rectify the mistake and it wasn't like a day or 3 I was under wrong conclusion by this for more than 22 day I hope you will address all who worked on my account and ask them why not one of them realised there was a problem with the amount. 3 or 4 different people not one picking up something is wrong. And at the end it cost me more than I got out from this whole policy. Here is the number of the office of Doreen Etsebeth who I wish I never spoke to in my life. [protected].
Because of her I'm the laughing stock in town I borrowed money I had high hopes for my 40th birthday. I committed myself to a account I now must pay for my child, all of this due to Doreen Etsebeth from Momentum. I still can't believe how she came and messed up my life by making me believe that I will get that money. I was better off not knowing I had a paid up policy with Momentum.
Thank you for your time and I hope to hear from you soon and I want to know what you are going to do about Doreen Etsebeth.
Regards Irene Marais
Cell [protected]

Desired outcome: You tell me

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5:15 am EDT

Momentum Provident fund I never recieved

I have worked in Adison Power 10 years ago . Momentum customer service use to call me and I gave them all my details they email me form I did email it back when I completed it. Waited and waited . I went to sars they informed me that I have funds in momentum, but I never recieved up to date

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6:14 am EDT

Momentum Tac related complaint.

SR [protected] LBA OHLEIN PAYE and Tax return do not match
My mother died in September 2019 and Momentum was immediately notified via my financial consultant Biderlack and Co in Windhoek. After they tried to get the 1/2 year tax return from Momentum I took it upon myself to write numerous email with numerous responses always referring me to other names and people. Eventually this year in July I received this document and happily proceed to the Receiver to finalized this outstanding tax return and deregister my late mom. Here was only to be told that Momentum returned a full year for 2020 which neither my dead nor the executor received while in fact my late mother only received 1/2 year income as per PAYE 5 .
Once again I took of work and went to the Momentum client service in Windhoek. Here again (3 time around) Mrs Ingrid Christians was not available and upon mailing her received neither a call nor a return mail. Thereupon I once again contacted Mrs Wemmert in SA who would refer this to the correct person. It is August now and I have had no feedback, no response or no call and am at loss what to do next.
#
#The service in Windhoek is non-existing with personal not at work and refusing to mail or call back. Please let me know how to proceed as this matter is long overdue and it needs to be settled urgently with the Receiver making me pay for their unprofessional faulty service.

Desired outcome: Their mail address is annuities @ momentyum.sa Mrs Maria Ndameshine, Ingrid Christians and MRs. Wemmert Contact from Windhoek to proof that correct adjustment was made and letter annujof apology for mistreatment of custome.r

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9:02 pm EDT
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Momentum Maternity benefit payout

Good morning
Iam a momentum health4me member as per agreement isuppose to get the payout for maternity benefit instead iv been getting stories since last year isubmitted documents early after igave birth. iv been paying for nothing the consultants keep saying they did not receive and isent several times. why should ipay for benefits that iwould not get why should momentum promise to pay on their contracts? Iwont rest until you do something about this its been a year now telling me stories about the R20000 benefit fir people who gave birth on hospitals why me? Why you dont pay me?
Thank you regards Veliswa ([protected])

Desired outcome: To pay me as per agreement on the contract

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Overview of Momentum complaint handling

Momentum reviews first appeared on Complaints Board on Sep 9, 2010. The latest review Funeral cover claim was posted on Feb 12, 2024. The latest complaint false and misleading information was resolved on Oct 24, 2013. Momentum has an average consumer rating of 1 stars from 54 reviews. Momentum has resolved 2 complaints.
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